Neami National
Neami National is an Australian not-for-profit providing free mental health, homelessness, and suicide prevention services through 70+ programs across 40 Indigenous lands, serving 34,000 people annually with 1,100+ staff, predominantly funded by government contracts.
- Company typePrivate
- Founded1987
- HeadquartersRosanna, Australia
- Headcount501–1,000
- GTM typeB2C
- OfferingServices
What Neami National does
Neami National is one of Australia's largest community-managed mental health, homelessness, and suicide prevention service providers, founded in 1987 and headquartered on Wurundjeri Country in Preston, Victoria. The organization operates 70+ services across 40 Indigenous lands and supports approximately 34,000 people annually through a portfolio that includes federally funded Head to Health walk-in mental health centers, Step Up/Step Down residential programs (up to 22 beds per site), suicide prevention coordination and aftercare, youth residential recovery services, homelessness outreach, and the Geelong Zero Project. Neami is the lead provider of Head to Health services across multiple Australian locations and employs 1,100+ staff, of which 23%+ are in designated Lived Experience roles. Its core operating model is built on the proprietary Collaborative Relational Practice (CRP) framework and Intentional Peer Support (IPS) training methodology, with sub-brands including RightByYou (youth suicide prevention website) and the Urgent Mental Health Care Centre in Adelaide.
Neami reorganized in 2023-2024 under a 'Future State' operating model, transitioning from a state-based geographic structure to four function-based streams (Integrated Support, Mental Health Hubs, Community Connection and Wellbeing, Safety and Homelessness) supported by a central Service Excellence Hub. The organization delivers through co-designed partnerships with Aboriginal Community Controlled Health Organizations (VAHS, Larrakia Nation), Primary Health Networks, state Mental Health Commissions, and peer providers (Richmond Fellowship Queensland, Lives Lived Well), and conducts research in collaboration with Orygen and the ALIVE National Centre.
Neami is a private not-for-profit entity (ABN 52 105 082 460) funded almost entirely through multi-year government contracts and commissions — primarily PHN-led Head to Health funding, state Mental Health Commission and DCJ contracts, and NDIS service agreements — supplemented by philanthropic grants from foundations such as Anthony Costa and Give Where You Live. All services are provided free to consumers; there is no consumer pricing, no consumer subscription, and no commercial revenue stream. CEO Tom Dalton leads the executive team, with Ruth Faulkner on the Board.
Neami National firmographics
Firmographics- Name
- Neami National
- Legal name
- Neami National
- Website
- https://www.neaminational.org.au
- Company type
- Private
- Founded year
- 1987
- Operating status
- Operating
- Headcount range
- 501–1,000 employees
- Short description
- Neami National is an Australian not-for-profit providing free mental health, homelessness, and suicide prevention services through 70+ programs across 40 Indigenous lands, serving 34,000 people annually with 1,100+ staff, predominantly funded by government contracts.
- Ownership category
- akta.pro rank
Neami National industry classification
Industry- Product category
- Community Mental Health Services
- NAICS
- Social Assistance (624), Individual and Family Services (6241), Residential Mental Health and Substance Abuse Facilities (623220), Temporary Shelters (624221)
- SIC
- Services-Social Services (8300), Services-Health Services (8000), Services-Specialty Outpatient Facilities, Nec (8093)
- akta.pro primary industry
- Homelessness Prevention, Shelter & Supportive Housing Services (BPAIANAC)
Keywords
Where Neami National is headquartered
LocationHeadquarters
- HQ city
- Rosanna
- HQ country
- Australia
- HQ region
- Oceania
Offices8 records
Markets served
Neami National business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D
Revenue model
- Government Contracts and Commissioned Services: Primary revenue from federal and state government funding through Primary Health Networks (PHNs), Mental Health Commissions, and government departments. Services include Head to Health centers, suicide prevention, housing support, and mental health services commissioned under national and state mental health frameworks.
- Philanthropic Grants: Funding from charitable foundations including Anthony Costa Foundation and Give Where You Live Foundation for specific projects like Geelong Zero homelessness initiative.
- NDIS Funded Services: Services delivered under the National Disability Insurance Scheme for participants with psychosocial disabilities.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Free services for all consumers |
Go-to-market motion3 records
Distribution channels4 records
Marketing channels6 records
Neami National product offering
Product offeringCore offering
Neami National provides free, federally and state-commissioned mental health, suicide prevention, and homelessness support services across Australia through 70+ programs. Service delivery spans walk-in Head to Health centres, Step Up/Step Down residential recovery, suicide prevention coordination and aftercare, integrated therapeutic support, community connection and wellbeing programs, peer-led Lived Experience support, and targeted Aboriginal and Torres Strait Islander and multicultural programs. All services are free to consumers and accessed via self-referral, walk-in, healthcare provider referral, or commissioned pathways.
Product overview
Neami National is one of Australia's largest mental health and wellbeing support organizations, offering a diverse portfolio of over 70 services across the country. The organization operates a multi-service model comprising Head to Health Centers (including the Urgent Mental Health Care Centre in Adelaide), integrated mental health support, community connection and wellbeing programs, Step Up/Step Down residential services, suicide prevention coordination, and homelessness support including the Geelong Zero Project. Key digital initiatives include RightByYou (a youth suicide prevention web tool) and Photo Stories for Impact (a Lived Experience engagement program). The organization also delivers specialized services for Aboriginal and Torres Strait Islander peoples (Wadamba Wilam), youth (YFlex, Youth Residential Recovery Services), and aftercare support following suicide attempts.
Differentiator
Problem solved
Functional benefit
Brands
- RightByYou: A youth peer-to-peer suicide prevention website designed by and for young people to support friends experiencing mental health crisis.
- Urgent Mental Health Care Centre (UMHCC)
Products and services
- Head to Health Centres Federally funded adult mental health centres providing a welcoming environment with clinical and peer support for people experiencing distress or crisis; accessible by walk-in without a Medicare card or referral. Neami serves as lead provider across multiple Australian sites including Adelaide, Townsville, Penrith, Darwin, Geelong and Liverpool.
- Urgent Mental Health Care Centre (UMHCC) A Head to Health Centre in Adelaide providing free, safe, and immediate support for people experiencing a mental health crisis, staffed by peer workers and clinicians working side by side.
- RightByYou A youth peer-to-peer suicide prevention website designed by and for young people to support friends experiencing mental health crisis, promoting Australia's best-practice youth suicide prevention resources.
- Step Up / Step Down Residential Service Short-term residential mental health support service for people at risk of hospital admission ('step-up') or transitioning back into the community after leaving hospital ('step-down'). Available in Albany, Geraldton, Kalgoorlie and Joondalup with up to 22 beds per site.
- Perth Metro Suicide Prevention Coordination Builds community capacity to prevent and respond to suicide across the Perth metropolitan area by engaging with service providers, communities and people with lived experience under the WA Suicide Prevention Framework 2021-2025.
- Integrated Mental Health Support Therapeutic support services for individuals experiencing mental health challenges, including rehabilitation and recovery support delivered in the community.
- Community Connection and Wellbeing Support Holistic, community-based models of care that support people experiencing mental health challenges through social contact, peer connection and skill development.
- Geelong Zero Project A community-led initiative addressing homelessness in Central Geelong, working to end rough sleeping by 2035 using the Advance to Zero evidence-based approach, in partnership with the Australian Alliance to End Homelessness and philanthropic funders including the Anthony Costa Foundation and Give Where You Live Foundation.
- Wadamba Wilam Intensive outreach support program for Aboriginal and Torres Strait Islander people experiencing homelessness and mental illness, delivered in partnership with Victorian Aboriginal Health Service (VAHS), Uniting (ReGen) and Northern Area Mental Health Service (NAMHS).
- Universal Aftercare (Perth) Compassionate support and care coordination for people in the Perth metropolitan area following a suicide attempt or episode of suicidal distress.
- YFlex (Perth South) Free mental health service for young people aged 12-25 experiencing complex and ongoing mental health challenges, delivered in Perth South.
- Medicare Mental Health Centres Free mental health centres delivering services including Medicare-funded psychological therapies and support, operating under the federal Medicare Mental Health Centres initiative across multiple Australian locations.
- Youth Residential Recovery Services Residential recovery services supporting young people experiencing serious mental ill-health, providing up to 12 months of intensive psychosocial support including independent living skills development.
Quantifiable outcome
- 34,000 people supported annually
- +3 more outcomes
Companies that use Neami National
Customer profileNamed customers9 records
Segments6 records
Ideal customer profiles2 records
Neami National technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature3 records
Neami National partnerships and signals
Strategic signalPartnerships
14 partnerships are on record, tiered core, strategic and minor.
- Australian Alliance to End HomelessnesscoreStrategic partner providing expertise and support for Geelong Zero initiative using the Advance to Zero evidence-based approach to end rough sleeping.
- Victorian Aboriginal Health Service (VAHS)corePartner in Wadamba Wilam program providing intensive outreach support to Aboriginal and Torres Strait Islander people experiencing homelessness and mental illness since 2012.
- Uniting (ReGen)corePartner in Wadamba Wilam program delivering services to Aboriginal Victorians experiencing homelessness and mental ill-health.
- Northern Area Mental Health Service (NAMHS)corePartner in Wadamba Wilam program providing mental health expertise alongside cultural support from VAHS and Uniting.
- ALIVE National Centre for Mental Health Research TranslationstrategicResearch partnership to explore how consumers and staff experience the Medicare Mental Health Centre model, co-led by a Lived Experience research team.
- Orygen (National Centre of Excellence in Youth Mental Health)strategicResearch partnership on Youth Model of Care in Residential Recovery Services, co-produced with young people living in YRRS and lived experience researchers.
- Richmond Fellowship QueenslandcorePartner in Townsville Head to Health Centre delivery alongside Lives Lived Well and Townsville Multicultural Support Group.
- Lives Lived WellcorePartner in Townsville Head to Health Centre delivery for mental health and alcohol/drug support services.
- Townsville Multicultural Support GroupcorePartner in Townsville Head to Health Centre for culturally diverse community engagement and support.
- Drummond Street ServicescorePartner in Geelong Head to Health Centre delivery, supporting family and community services.
- Larrakia NationcorePartner in Darwin Head to Health Centre delivery, providing First Nations expertise and cultural guidance for service co-design.
- Hope Community ServicesminorNearby service provider in Joondalup area, co-located partner for community mental health support.
- WA Country Health ServiceminorPartner in regional mental health service delivery for Joondalup area.
- Right Lane ConsultingminorConsulting partner for Future State organizational design and operational structure transition project.
Scale indicators8 records
Recent moves10 records
Expansion highlights5 records
Neami National competitors and assessment
Company assessmentDirect peers
- Wellways Australia: National NFP delivering mental health, disability, and community services across Australia. Closely comparable to Neami in mission, service breadth (mental health, housing, suicide prevention), and reliance on government commissioning.
- Flourish Australia: Large Australian mental health NFP focused on recovery-oriented support, housing, and community connection. Directly comparable service model and target population, with similar PHN- and government-funded delivery.
- Mind Australia: One of Australia's largest community-managed mental health organisations, providing psychosocial support, housing, and recovery services. Most direct comparable given overlapping service portfolio, scale, government contract model, and national footprint.
- headspace (National Youth Mental Health Foundation): Federally funded national youth mental health network with ~150 centers. Comparable as a government-commissioned primary access point for youth mental health, partially overlapping Neami's YFlex and youth residential services.
- Richmond Fellowship Australia: Mental health NFP providing psychosocial rehabilitation, supported accommodation, and recovery services. Direct peer delivering overlapping Head to Health-adjacent services in partnership with Neami (e.g., Townsville).
- SANE Australia: Mental health NFP providing peer support, helpline, and information services for people with complex mental health needs. Comparable mission and target population; smaller in direct service delivery than Neami.
Broad incumbents
- Beyond Blue: Nationally recognised mental health organisation delivering information, helplines, and programs. Comparable as a large, government- and donor-funded mental health NFP, though focused more on awareness/advocacy than direct service delivery.
- Life Without Barriers: One of Australia's largest community services NFPs, providing disability, child/family, mental health, and housing services. Comparable in scale and government-funded model, but operates across a broader portfolio beyond mental health.
Emerging players
- Black Dog Institute: Australian mental health research and clinical translation institute. Comparable as a mental health brand and research partner; differs in being research-led rather than a direct service provider.
Regional players
- Launch Housing: Victorian homelessness and housing NFP with overlapping service geography and homelessness mission (similar to Neami's STEP-Link and Geelong Zero). Comparable in homelessness service model, but narrower focus (no broader mental health portfolio).
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Neami National social profiles
Digital presenceNeami National financial estimates
Financial estimateRevenue estimate
Valuation estimate
Neami National leadership team
Management profileNumber of profiles
Profiles9 records
Neami National funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Neami National M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Neami National
What does Neami National do?
Neami National provides free, federally and state-commissioned mental health, suicide prevention, and homelessness support services across Australia through 70+ programs. Service delivery spans walk-in Head to Health centres, Step Up/Step Down residential recovery, suicide prevention coordination and aftercare, integrated therapeutic support, community connection and wellbeing programs, peer-led Lived Experience support, and targeted Aboriginal and Torres Strait Islander and multicultural programs. All services are free to consumers and accessed via self-referral, walk-in, healthcare provider referral, or commissioned pathways.
Is Neami National a public or private company?
Neami National is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was Neami National founded?
Neami National was founded in 1987. It employs 501 to 1,000 people.
Where is Neami National based?
Neami National is headquartered in Rosanna, Australia, in the Oceania region.
How does Neami National make money?
Three revenue lines are on record. Government Contracts and Commissioned Services are the primary driver. The others are philanthropic Grants and NDIS Funded Services.
Who are Neami National's main competitors?
Direct peers on record are Wellways Australia, Flourish Australia, Mind Australia, headspace (National Youth Mental Health Foundation), Richmond Fellowship Australia and SANE Australia. Broad incumbents are Beyond Blue and Life Without Barriers. Black Dog Institute is listed as an emerging player. Launch Housing is listed as a regional player.
Does Neami National have an API?
No public API is recorded for Neami National.
What industry is Neami National in?
Neami National's product category is Community Mental Health Services. Its primary akta.pro industry code is BPAIANAC, Homelessness Prevention, Shelter & Supportive Housing Services. Its NAICS code is 624 and its SIC code is 8300.