What Smart24x7 does

Smart24x7 (legally Smart 24×7 Response Services Pvt. Ltd.) is an India-based enterprise SaaS provider founded in 2013 and headquartered in Gurugram. The company operates a unified platform for corporate employee transport management, with its core Employee Transport Management System (ETS) connecting to specialized modules spanning fleet management, shuttle and bus management, spot rentals, logistics, facility management, security management, and a digital checklist sub-product called Smart Soochi. The platform features AI-powered dynamic route optimization, real-time GPS tracking, RFID/QR-based authentication, SOS/emergency response, IVR number masking, automated vehicle assignment, and predictive analytics for demand and maintenance forecasting.

The platform is delivered via web applications and three role-specific mobile apps (Supervisor, Employee, Driver/Partner) distributed through the Google Play Store, with infrastructure hosted on AWS/Azure Tier-IV data centers. Smart24x7 holds ISO 27001:2013 certification and is aligned with ISO/IEC 27001:2022, ISO/IEC 27701, GDPR, and PCI-DSS hosting standards. The company targets enterprise clients across IT/ITES, BFSI, manufacturing, healthcare, public transport, and retail verticals, with deep HRMS and payroll integrations as a stated differentiator.

Smart24x7 generates revenue through subscription-based SaaS licensing to corporate clients under negotiated contracts, with no publicly disclosed pricing tiers. The go-to-market is enterprise field sales driven primarily through "Schedule a Demo" CTAs on the website. The company self-claims "India's #1 Employee Transport Management Software" status but has no named customer logos, disclosed revenue, or external funding rounds; it operates under the Smart Group Incubation Program alongside portfolio companies KlugKraft, All Friends Studio, JAPit, and onWork.ai.

Name

Smart24x7

Legal name

Smart 24×7 Response Services Pvt. Ltd.

Website

https://smart24x7.com

Company type

Private

Founded year

2013

Operating status

Operating

Headcount range

51–100 employees

Short description

Smart24x7 is a Gurugram-based enterprise SaaS platform providing AI-powered employee transport management with real-time tracking, route optimization, and safety features, serving corporate clients across IT/ITES, BFSI, manufacturing, healthcare, and other verticals in India.

Ownership category

akta.pro rank

Product category

Transport Management Software

NAICS

Other Support Activities for Transportation (4889), Bus and Other Motor Vehicle Transit Systems (485113)

SIC

Services-Computer Integrated Systems Design (7373), Transportation Services (4700)

akta.pro primary industry

Carrier TMS (Trucking Dispatch & Back-Office) (TLAEAAAC)

akta.pro secondary industries

Fleet Tracking, Mapping & Real-Time Location Services (RTLS) (TLAEAFAD), TMS Integration, EDI/API Connectivity & Middleware (TLAEAAAK)

Keywords

• Employee transport management
• Fleet management software
• Corporate mobility solutions
• Transport management system
• Facility management software

Headquarters

HQ city

Gurugram

HQ country

India

HQ region

Asia

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Infrastructure, Marketing or Sales, Operations

Revenue model

1. SaaS Subscription - Transport Management System: Smart24x7 operates primarily as a SaaS (Software as a Service) platform providing employee transport management, facility management, and security solutions. Revenue is generated through subscription-based licensing with corporate clients paying for platform access, mobile apps, and associated services. The platform offers various vehicle management solutions including employee transport, shuttle management, bus management, car pooling, car rentals, bike rentals, and spot rentals.

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

Smart24x7 provides a SaaS-based Transport Management System (TMS) for corporate employee transportation, featuring AI-powered route optimization, real-time GPS fleet tracking, automated vehicle assignment and scheduling, RFID/QR-based secure access, and SOS emergency response. The unified platform extends to fleet management, shuttle management, bus management, spot rentals, logistics, waste collection, facility management, and security management, supported by dedicated Supervisor, Employee, and Driver/Partner mobile apps and HRMS/payroll integrations.

Product overview

Smart24x7 is a unified SaaS-based platform for enterprise mobility and operational management. The core product is the Employee Transport Management System (ETS), which serves as the central hub connected to specialized modules including Fleet Management, Shuttle Management, Bus Management, Spot Rentals, Logistics Management, Facility Management, and Security Management. Additional offerings include Smart Soochi for digital checklists and task management, and IVR Number Masking for secure communications. The platform operates through three mobile applications (Supervisor App, Employee App, Driver/Partner App) and integrates big data analytics and compliance management capabilities across all modules.

Differentiator

Problem solved

Functional benefit

Brands

• Smart Soochi: A smart checklist solution for enterprise task management, compliance tracking, and audit management.

Products and services

• Employee Transport Management System (ETS) AI-based transport management software for corporate employee transportation, providing real-time tracking, automated scheduling, GPS integration, QR-based authentication, and SOS panic buttons for enterprise clients.
• Fleet Management System Advanced vehicle tracking and maintenance management system with real-time GPS monitoring, driver performance analytics, predictive maintenance alerts, and compliance tracking for enterprise fleet operations.
• Shuttle Management System Intelligent shift-based scheduling and route management software for corporate shuttle operations, handling diverse routes, multiple boarding points, varied schedules, and real-time tracking.
• Bus Management System QR-based employee boarding and deboarding system for corporate bus fleets with POS ticketing, CCTV integration, and real-time tracking capabilities.
• Spot Rentals / On-Demand Car Rental Solution Instant on-demand corporate cab and car rental platform enabling real-time bookings, vendor management, and automated billing with seamless corporate integration for executive and ad-hoc transport needs.
• Logistics Management System Comprehensive supply chain and logistics platform for inventory management, order fulfillment, route optimization, real-time shipment tracking, and predictive analytics.
• Bike Rental Management System On-demand bike rental platform for managing bookings, GPS tracking, automated billing, maintenance alerts, and fleet inventory with support for subscription and pay-per-use models.
• Waste Collection Management System Smart waste collection solution for municipalities and corporations featuring route optimization, smart bin sensors, RFID tagging, real-time monitoring, and dynamic scheduling.
• Facility Management System Comprehensive facility operations platform including energy management, remote site management, compliance tracking, space management, and task automation for enterprise facilities.
• Security Management System Enterprise security solution featuring SOS emergency response, visitor management, event management, attendance tracking, and parking management with real-time monitoring capabilities.
• Smart Soochi Digital checklist and task management solution for enterprise compliance, asset maintenance tracking, issue reporting, and workflow automation with QR code and GPS integration.

Quantifiable outcome

• 30% reduction in transportation costs

Named customers3 records

Segments6 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

AI capability8 records

Feature12 records

Partnerships

Three partnerships are on record, tiered core and minor.

• AWS/Azure (Tier-IV Data Centers)coreTechnology or IntegrationCloud infrastructure hosted on Tier-IV data centers (AWS/Azure) which maintain ISO 27001, SOC2, and PCI-DSS certifications. Primary hosting provider for SaaS platform infrastructure ensuring high availability and security.
• Enterprise HRMS & Payroll SystemscoreTechnology or IntegrationIntegration partnerships with corporate HRMS and payroll systems enabling automated travel reimbursements, shift-based scheduling, and seamless data synchronization for enterprise clients.
• Smart Group Portfolio Companies (KlugKraft, All Friends Studio, JAPit, onWork.ai)minorStrategic or Co-development PartnerFellow incubations under Smart Group Incubation Program. Portfolio includes KlugKraft, All Friends Studio, JAPit, and onWork.ai showcasing diverse portfolio of pioneering technologies in collaboration and productivity space.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• MoveInSync: India-based SaaS leader in employee transport and fleet management for corporates, with overlapping safety, route-optimization and shuttle-management capabilities. Closest like-for-like competitor to Smart24x7 in the Indian ETM market.
• Routematic: India-headquartered SaaS platform for corporate employee transportation, last-mile commute and shuttle management with routing and live tracking features. Direct overlap with Smart24x7's core ITS/IT-BPO use case.
• Fleetio: Cloud-based fleet maintenance and management software with route/scheduling and fuel-cost optimization - adjacent fleet management SaaS comparison for the same enterprise buyer.
• Eco Mobility: Indian corporate car rental and employee transport services company with technology platforms for cab allocation, tracking and billing - overlapping Spot Rentals and employee transport offerings.
• Fleetx: India-based fleet management SaaS for logistics and transport operators with AI-driven route optimization, driver behavior and vehicle tracking - directly comparable Fleet Management module.

Broad incumbents

• Verizon Connect: Enterprise fleet telematics and asset tracking from a major telecom - addresses corporate fleet visibility/safety with global scale that exceeds a single-country ETM vendor like Smart24x7.
• Webfleet (Bridgestone): Bridgestone-owned fleet management SaaS offering GPS tracking, route planning and driver behavior scoring - comparable broader fleet-management positioning for enterprise transport buyers.
• Geotab: Global telematics leader providing GPS fleet tracking, route optimization and analytics - overlaps Smart24x7's live GPS and route-optimization capabilities as part of a much broader portfolio.
• Motive (formerly KeepTruckin): AI-powered fleet management, driver safety and spend management platform - incumbent that addresses the same fleet-safety/workflow value proposition with deeper capital and broader geographic reach.
• Samsara: Public US company offering telematics, video-based safety and fleet operations across transportation - competes for the same 'smart fleet/safety' IT budget but at much larger global scale and with hardware-software bundles.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/smart24x7
• Facebookfacebook.com/Smart24x7
• LinkedInlinkedin.com/company/smart24x7-com

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Smart24x7