CVT

What CVT does

CVT (Global) Pty Ltd is an Australian unified communications and contact center solutions provider founded in 1994, operating for approximately 30 years primarily across Australia and New Zealand with extension into the broader Asia-Pacific region. The company delivers cloud-based contact center, unified communications, and workforce optimization solutions built primarily on the Genesys Cloud platform, with integration into Microsoft Teams (via Operator Connect), Telstra Calling, and CRM systems including Salesforce. CVT complements its partner-led platform stack with three proprietary commercialized products — the Sonata onboard memory soundcard (described as a world-first), the CorriDOR Unified Messaging platform (world-leading), and the Periscope reporting software (internationally sold) — products that document the firm's internal software development heritage and cross-discipline technical capability across telecommunications, cloud, networking, and applications.

The business model centers on implementation, integration, and managed services delivered through a hybrid channel partnership and direct enterprise sales motion. CVT operates as a Telstra Platinum Partner, Microsoft Modern Work Partner, Genesys Partner, Salesforce Partner, and AWS partner, serving as the delivery arm for Telstra-branded cloud contact center and Operator Connect for Teams offerings. Revenue is generated from professional services (consulting, design, RFP planning, project management, implementation, training, UAT) and ongoing managed services (helpdesk, hypercare, business continuity planning) under custom quote-based pricing and multi-year contracts; no public pricing tiers are disclosed.

Customers include Hobsons Bay City Council (local government), ADICA Insurance, Greater Bank, MedHealth, Super SA, and Christian Education Ministries, spanning primary verticals of government, finance and banking, and health services, with secondary exposure to multi-nationals, resources and energy, education, retail/transportation, and not-for-profit organizations. The company positions itself as an extension of customers' teams, emphasizing honest pre-sales consultation, white-glove post-implementation support with direct access to implementation staff and management, and cross-vendor technical depth.

Name

CVT

Legal name

CVT (Global) Pty Ltd

Website

https://cvt-cloud.com

Company type

Private

Founded year

1994

Operating status

Operating

Headcount range

11–50 employees

Short description

CVT (Global) Pty Ltd is an Australian unified communications and contact center solutions provider delivering cloud contact center, UC, and workforce optimization on the Genesys Cloud platform to enterprise and government customers across Australia, New Zealand, and the broader Asia-Pacific region.

Ownership category

akta.pro rank

Product category

Contact Centre and Unified Communications Services

NAICS

Computer Systems Design and Related Services (54151), Computer Systems Design Services (541512), Custom Computer Programming Services (541511)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming Services (7371)

akta.pro primary industry

Customer Service/Support CRM & Contact Center Platforms (BPAFAFAK)

Keywords

• Unified communications solutions
• Cloud contact centre services
• Workforce optimisation solutions
• Genesys Cloud implementation
• Telephony integration services

Headquarters

HQ city

Lane Cove

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales

Revenue model

1. Consulting and Professional Services: CVT provides consulting, design, solution and RFP planning, project management, implementation, training, and user acceptance testing services as part of their full solution lifecycle delivery.
2. Managed Services and Support: Ongoing managed service support including business continuity planning, helpdesk services, and post-implementation support. Customers receive helpdesk details plus direct mobile contacts of team members they work with and CVT management.
3. Integration and Bespoke Development: Custom integrations and bespoke development services including CRM integrations, custom reporting, database integration, web chat implementations, and third-party application integrations.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels4 records

Core offering

CVT delivers cloud-based unified communications, contact centre, and workforce optimisation solutions built primarily on the Genesys Cloud platform (delivered as Telstra Contact Centre Genesys Cloud CX) and Microsoft Teams integrations. The company provides full solution lifecycle services including consulting, solution design, implementation, integrations, bespoke development, and ongoing managed service support to enterprise and government customers across Australia, New Zealand and the broader Asia-Pacific region. CVT has also commercialised its own proprietary products including the CorriDOR unified messaging platform, Periscope reporting software, and Sonata soundcard.

Product overview

CVT is a solutions provider offering a portfolio of contact centre and unified communications solutions. The core offering is centred on Genesys Cloud (delivered as Telstra Contact Centre Genesys Cloud CX) and Microsoft Teams Operator Connect integration, supplemented by professional services including consulting, integrations and bespoke development, and ongoing managed service helpdesk. CVT has also commercialised its own products including Periscore (reporting software), CorriDOR (Unified Messaging platform), and Sonata (onboard memory soundcard). The company positions itself as an implementation and integration partner rather than a software vendor, delivering the full solution lifecycle from pre-sales consulting through to ongoing managed support.

Differentiator

Problem solved

Functional benefit

Products and services

• Genesys Cloud Cloud-based contact centre platform delivering omni-channel customer experience capabilities including voice, chat, email, and social channels for enterprise and government organisations.
• Telstra Contact Centre Genesys Cloud CX Telstra-branded cloud contact centre solution powered by Genesys Cloud CX, implemented and managed by CVT as a certified implementation partner for enterprise customers.
• Telstra Calling Telstra unified communications and calling service integrated with contact centre capabilities, delivered via CVT as a Telstra Platinum Partner.
• Operator Connect for Teams Microsoft Teams integration service enabling operator connect functionality for unified communications environments, delivered as a Microsoft Modern Work Partner offering.
• Consulting & Professional Services Pre-sales consulting, solution design, RFP planning, project management, implementation, training, and user acceptance testing services for contact centre and unified communications deployments.
• Managed Service Helpdesk Ongoing managed service support including helpdesk, mobile contact details for support staff, hypercare, business continuity planning, and post go-live white-glove support.
• Integrations & Bespoke Development Custom integration and bespoke development services including CRM integration, self-service IVR, AI and Bots, custom reporting, database integration, web chat, speech analytics, quality management, workforce management, and third-party application integrations.
• Periscope Reporting Software Internationally selling proprietary reporting software developed by CVT for contact centre and unified communications reporting needs.
• CorriDOR Unified Messaging Platform World-leading proprietary Unified Messaging platform developed by CVT, commercialised from their development background for unified communications environments.
• Sonata Soundcard World-first onboard memory soundcard developed by CVT, demonstrating their innovative product development capabilities in telephony hardware.

Quantifiable outcome

• Approximately $150,000 in staff productivity savings (ADICA Insurance case study)

Named customers6 records

Segments8 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration12 records

AI capability2 records

Feature4 records

Partnerships

Three partnerships are on record, tiered core.

• TelstracoreChannel Partner/ Reseller/ DistributorCVT is a Telstra Platinum Partner delivering cloud contact centre and unified communications solutions. CVT serves as the implementation and delivery partner for Telstra's contact centre offerings including Telstra Contact Centre Genesys Cloud CX and Operator Connect for Teams.
• MicrosoftcoreTechnology or IntegrationCVT is a Microsoft Modern Work Partner maintaining technical credentials and partner status with Microsoft for delivering Teams-based unified communications solutions including Operator Connect for Teams.
• GenesyscoreImplementation/ SI/ Consulting PartnerCVT is a Genesys Partner serving as implementation and delivery partner for Genesys Cloud CX solutions across the Australia and New Zealand region. CVT maintains technical credentials with Genesys for deploying cloud contact centre solutions.

Scale indicators3 records

Recent moves5 records

Expansion highlights3 records

Direct peers

• Interactive (Australia): Australian IT services provider with a strong Genesys Cloud and contact centre practice. Directly comparable to CVT in delivering Genesys-led UC and contact centre implementations across ANZ enterprises and government.
• Insentra: Australia/NZ-based IT services firm focused on Microsoft, Genesys, and unified communications implementations. Closely comparable to CVT in ANZ contact centre and UC delivery, including Operator Connect for Teams-style integrations.
• Generation-e: Australian specialist in Microsoft Teams, modern workplace, and unified communications deployments. Comparable to CVT on the Microsoft Modern Work / Operator Connect side of the UC stack.

Broad incumbents

• Telstra Purple: Telstra's own enterprise professional services and consulting arm. Competes with CVT for the same Telstra Contact Centre Genesys Cloud and Operator Connect for Teams engagements while leveraging Telstra's internal salesforce — making it both a partner and competitor of CVT.
• Datacom: Large ANZ-headquartered IT services provider with cloud, contact centre and digital transformation practices. Comparable to CVT in delivering enterprise contact centre and UC solutions across Australia and New Zealand at greater scale.
• Data#3: Australian IT solutions and services company with capabilities across cloud, modern workplace, and collaboration. Overlaps with CVT on enterprise unified communications and cloud transformation engagements in ANZ.
• NTT Data: Global systems integrator with a sizable Australian business covering cloud, customer experience, and contact centre transformations. Competes with CVT for larger enterprise and government contact centre engagements in ANZ.
• Logicalis: Global IT solutions and managed services provider with ANZ operations delivering cloud, collaboration, and digital workplace projects. Comparable to CVT as a multi-vendor UC and contact centre integrator at greater scale.
• Slalom: Global technology and business consulting firm with a contact centre / customer experience practice serving enterprise clients. Comparable to CVT in delivering transformation consulting around cloud contact centre platforms, though at larger scale and geographic reach.

Others

• Genesys: The cloud contact centre platform vendor whose technology CVT implements and integrates. While not a direct competitor (Genesys sells software; CVT delivers services), Genesys is the most strategically important counterparty and ecosystem anchor for CVT's business.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/cvtglobal
• LinkedInlinkedin.com/company/cvt-global

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about CVT