Webcare

What Webcare does

Webcare Limited is a privately held, founder-owned New Zealand software company founded in 2005 (NZBN 9429033574097) and headquartered at 2/41 Sir William Pickering Drive, Christchurch. The company builds and sells a modular, cloud-based CRM/CMS platform purpose-built for health, wellbeing, and disability support providers in New Zealand and Australia, serving more than 60 service organizations and approximately 20,000 end users. Customer segments span residential, community, and in-home disability support providers, supported employment services, and Whaikaha/NDIS-funded organizations; the platform is engineered specifically for compliance workflows tied to multiple NZ ministries (Whaikaha, Ministry of Health, MSD, Oranga Tamariki, ACC, DHB) and Australia's NDIS/NDIA.

The product surface is organized around three integrated modules — People Management, Staff Management, and House & Facility Management — supplemented by approximately 20 add-on features including a Supported Employment CMS, Outcomes and Goals tracking, a Staff Mobile App (iOS/Android with offline data entry and GPS verification), Time Attendance, Next of Kin Access, Asset Register & Personal Finance, Rostering with conflict detection and fatigue management, and a drag-and-drop custom-report builder. Underlying architecture is browser-based SaaS with native mobile clients, hosted in a New Zealand-based high-availability datacentre with Fortinet firewalls, two-factor authentication, role-based permissions, and alignment to NZISM guidelines; the system integrates with nine-plus payroll and compliance platforms (MYOB, Xero, iPayroll, PayGlobal, ACE Payroll, IMS, Medibank, ACC E-Filling, People Inc) and with Oranga Tamariki via the Data Exchange for Shared Care reporting.

Webcare monetizes through a modular monthly SaaS subscription that scales from organizations of 2 staff to those with 500+ staff, with all updates included in the service cost. Go-to-market is sales-led and community-driven: a 'Book a Demo' / Contact Us funnel on the website (webcare.co.nz), supplemented by a Funding Grant program that subsidizes setup for eligible providers (NZ$322,581 awarded to date), seven-year sponsorship of the NZ Disability Support Network (NZDSN) Most Innovative Technology award, and Gold Partnership with Australia's NDIS Support Network. The company is independently operated with no disclosed external institutional investment, maintaining a separate Australian entity (Webcare Services Pty Ltd, ABN 38 612 466 430) for AU NDIS operations.

Name

Webcare

Legal name

Webcare Limited

Website

https://webcare.co.nz

Company type

Private

Founded year

2005

Operating status

Operating

Headcount range

1–10 employees

Short description

Webcare is a New Zealand-based SaaS company providing a modular cloud CRM/CMS for health, wellbeing, and disability support providers in New Zealand and Australia, serving 60+ service organizations with people, staff, facility, and mobile workforce management tools.

Ownership category

akta.pro rank

Product category

Disability and Health Support Software

NAICS

Computer Systems Design and Related Services (54151), Services for the Elderly and Persons with Disabilities (624120), Services for the Elderly and Persons with Disabilities (62412), Other Individual and Family Services (624190), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Prepackaged Software (7372), Services-Computer Processing & Data Preparation (7374), Services-Social Services (8300)

akta.pro primary industry

Childcare & Eldercare Caregiving Platforms (BPAMAHAJ)

Keywords

• Disability support software
• Healthcare management platform
• Client management system
• Staff management software
• Supported employment software

Headquarters

HQ city

Christchurch

HQ country

New Zealand

HQ region

Oceania

Offices3 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations

Revenue model

1. SaaS Subscription (Core): Monthly subscription fee for cloud-based CMS/CMS access. Pricing is scalable to meet each organisation's needs and budget. The modular architecture allows organisations to add or remove modules. All updates are included in the service cost.
2. Funding Grant: Webcare offers a funding grant towards the setup and implementation of the system for eligible applicants. This acts as a subsidy to reduce adoption barriers for new customers.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels5 records

Core offering

Webcare provides a modular cloud-based CRM/CMS platform that helps health, wellbeing, and disability support providers in New Zealand and Australia manage people/clients, staff, and facilities in a single integrated system. The platform covers the full person journey (personal details, support plans, goals, outcomes, incidents, finances, medications), staff management and rostering, payroll export, and regulatory reporting to ministries such as Whaikaha, Ministry of Health, MSD, Oranga Tamariki, ACC, and the Australian NDIS. It is delivered as a monthly subscription accessible via any modern browser and through native iOS and Android staff apps, with all data hosted in a New Zealand datacentre.

Product overview

Webcare offers a modular cloud-based Health & Disability CRM/CMS platform designed specifically for NZ and Australian support providers in the health, wellbeing, and disability sectors. The core platform provides comprehensive people/client management, staff management, and house/facility management capabilities. Key add-on modules include Supported Employment (turn-key employment management system), Staff Mobile App (iOS/Android), Reports, Outcomes and Goals Module, and Time Attendance. The system features extensive customization options with custom forms for people, staff, and facilities, plus specialized features like Next of Kin Access, Asset Register & Personal Finance, Verify Shifts with GPS, and Document Management across all areas. Webcare offers a Funding Grant program to eligible applicants for setup and implementation. The modular architecture allows organizations to add or remove modules to create a customized system.

Differentiator

Problem solved

Functional benefit

Products and services

• Health & Disability CRM/CMS Purpose-built cloud-based people, staff, and facility management system designed for NZ and Australian support providers in the health, wellbeing, and disability sectors. The modular architecture can be customised to suit specific organisational needs and covers person-centric records, staff management, rostering, payroll export, outcomes tracking, and reporting.
• Supported Employment CMS Turn-key cloud-based supported employment management system for managing clients/job seekers and employers while tracking vacancies, placements, and applications. Includes Job Seeker management, Employer management, Staff Dashboard, and reporting capabilities for supported employment service providers.
• Webcare Staff Mobile App Native mobile application for iOS and Android enabling staff to securely login, view shifts and client details, submit timesheets, add progress notes with photo attachments, verify appointments with GPS, and access client goals and support plans. Features offline data entry with automatic upload on network re-entry.
• Reports Module

Quantifiable outcome

• 20,000+ users across 60+ service providers in NZ and AU
• +1 more outcomes

Named customers1 record

Segments2 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration10 records

Feature8 records

Partnerships

Three partnerships are on record, tiered core.

• Oranga Tamariki (Ministry for Children)coreTechnology or Integration · 7 October 2022Webcare has a direct integration with Oranga Tamariki enabling secure reporting of Bednight records for Shared Care. Includes a purpose-built Days Away Register and Provider Contract Management module for OT contracts, service codes, and data exchange via OT Data Exchange.
• NZ Disability Support Network (NZDSN)coreStrategic or Co-development PartnerWebcare has strong ties with NZDSN and has been sponsoring its Most Innovative Technology awards for 7 years. Actively participates in annual NZDSN conferences to engage with the disability support provider community and gather product feedback.
• NDIS Support NetworkcoreStrategic or Co-development PartnerWebcare is a Gold Partner of the NDIS Support Network, Australia's key disability support sector body. Attends national NDIS conferences to understand Australian sector requirements.

Scale indicators6 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• MyDisabilityPlan (PlanNet): NDIS-focused CRM and plan management platform for Australian disability providers. Directly competes with Webcare's Australian offering for provider-client, rostering, and NDIS reporting workflows.
• AlayaCare: Cloud-based home and community care software for agencies supporting people with disabilities, aged care, and complex needs. Comparable in scope (client, staff, scheduling, mobile, payroll, compliance) to Webcare's platform.
• Sandata Technologies: US-based home care SaaS platform providing electronic visit verification, scheduling, billing, and compliance for home and community-based care providers. Overlaps with Webcare's staff management, time attendance, and payroll export capabilities.
• ShiftCare: Cloud-based rostering, client management and mobile worker app for NDIS and aged care providers in Australia and New Zealand. Directly comparable to Webcare's staff management, rostering, and staff mobile app capabilities.
• Foothold Technology (part of Social Solutions): Human services EHR and case management software for behavioral health and intellectual/developmental disability providers. Comparable in compliance-driven documentation, outcomes tracking, and provider reporting workflows.
• Casebook (by Eccovia): Human services case management platform used by disability, behavioral health, and child welfare providers. Comparable to Webcare's people management, outcomes/goals tracking, and government reporting modules.
• Lumary: Australia-based vertical SaaS platform purpose-built for NDIS and aged-care providers, offering client management, rostering, billing and plan management. Directly competes with Webcare for AU disability support providers with similar feature sets.

Broad incumbents

• TherapyNotes: Practice management and EHR platform for behavioral health and human services providers in the US. Broader SaaS incumbent with comparable scheduling, documentation, and outcomes-tracking features used by disability-adjacent providers.
• Salesforce Health Cloud: Enterprise CRM with a healthcare vertical offering used by providers, payers, and care coordinators globally. While not purpose-built for NZ/AU disability support, it represents the broader CRM competition Webcare must displace or differentiate against at the high end.
• Birdie: UK-based home care management platform serving older adult care agencies with CRM, rostering, eMAR, and family communication. Broader and more mature incumbent in the home care SaaS category that overlaps with Webcare's people and staff management modules.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/webcare-services

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Webcare