Shiftcare
ShiftCare is a cloud-based care management SaaS platform serving home care, IDD, HCBS, home health, assisted living, and Regional Center providers. It unifies scheduling, EVV, documentation, e-billing, payroll, and AI-powered operations for 7,000+ agencies and 300,000+ caregivers across Australia, the US, Canada, and the UK.
- Company typePrivate
- Founded2015
- HeadquartersSydney, Australia
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What Shiftcare does
ShiftCare is a cloud-based care management SaaS platform purpose-built for Medicaid waiver, IDD (Intellectual and Developmental Disabilities), HCBS (Home and Community Based Services), home care, home health, assisted living, and Regional Center providers. The company was founded in 2015 and is headquartered in Sydney, Australia, with a North American sales and support office at 17 State Street, New York. Its platform unifies scheduling, Electronic Visit Verification (EVV), care documentation, e-billing, payroll and workforce management, and family engagement into a single HIPAA-compliant system that serves over 7,000 provider agencies, 300,000+ caregivers, and 200,000+ clients across Australia, the United States, Canada, and the United Kingdom, processing more than $5B in annual provider claims and invoices.
The technology stack centers on a mobile-first SaaS architecture with domain-specific AI capabilities branded as ShiftCare AI, organized into four layers: Care Intelligence (client activity understanding), Workforce Intelligence (staff matching and shift coordination), Operations Intelligence (EVV verification and billing automation), and Risk Intelligence (compliance and safeguarding risk detection). Named AI features include SmartMatch for automated shift-to-worker assignment, AI Smart Visit Summaries, Voice-to-Text care notes, Vacant Visit and Visit Verification Agents, Care Signals for incident and safeguarding surfacing, and a Model Context Protocol (MCP) integration for AI operations. The platform supports both hourly and live-in caregiver models with documentation-driven EVV for live-in care, distinguishes it from competitors that force live-in care into hourly shift logic. Native integrations span QuickBooks Online, Xero, MYOB AccountRight, ADP, Paychex, Viventium, QuickBooks Time, HubSpot, Google Calendar, Stripe, and Paradigm.
ShiftCare operates a per-user subscription SaaS model with tiered plans starting at $8 per user per month, augmented by a self-serve 7-day free trial and an enterprise field sales motion targeting larger agencies. Go-to-market combines product-led growth (self-serve trial, no credit card required) with an enterprise sales team in NYC and a partner/affiliate channel that includes the Xero App Marketplace referral program, which has generated over USD $20,000 in referral revenue. The company is led by CEO Mathew Cagney, with Gaurav Cheema as founder and Ian Deshays as Head of Customer Support, and is privately held with no disclosed institutional funding rounds.
Shiftcare firmographics
Firmographics- Name
- Shiftcare
- Legal name
- ShiftCare
- Website
- https://shiftcare.com
- Company type
- Private
- Founded year
- 2015
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- ShiftCare is a cloud-based care management SaaS platform serving home care, IDD, HCBS, home health, assisted living, and Regional Center providers. It unifies scheduling, EVV, documentation, e-billing, payroll, and AI-powered operations for 7,000+ agencies and 300,000+ caregivers across Australia, the US, Canada, and the UK.
- Ownership category
- akta.pro rank
Shiftcare industry classification
Industry- Product category
- Care Management Software
- NAICS
- Home Health Care Services (6216), Services for the Elderly and Persons with Disabilities (62412)
- SIC
- Services-Home Health Care Services (8082)
- akta.pro primary industry
- Childcare & Eldercare Caregiving Platforms (BPAMAHAJ)
- akta.pro secondary industries
- 24/7 Rotating Shift In-Home Care (Multiple Caregivers) (HSABAHAA), Live-In Caregiver Placement & Matching (HSABAMAD)
Keywords
Where Shiftcare is headquartered
LocationHeadquarters
- HQ city
- Sydney
- HQ country
- Australia
- HQ region
- Oceania
Offices1 record
Markets served
Shiftcare business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Infrastructure, Operations
Revenue model
- SaaS Subscription: ShiftCare operates on a subscription SaaS model with per-user monthly pricing. Subscriptions start at $8 per user per month, with tiered plans offering different feature sets including basic scheduling, premium AI features, and custom forms.
- Referral Revenue: Revenue generated through referral partnerships with accounting platforms like Xero, earning referral fees when customers are directed to billing and finance setup services during onboarding.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Entry-level subscription for small agencies starting at $8/user/month |
| Subscription | Monthly | Pro and Premium plans with advanced features including SmartMatch, Custom Forms, and AI capabilities |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels8 records
Shiftcare product offering
Product offeringCore offering
ShiftCare provides a unified cloud-based care management SaaS platform that brings together scheduling, electronic visit verification (EVV), care documentation, e-billing, payroll, and AI-powered operations for home care, IDD (Intellectual and Developmental Disabilities), HCBS (Home and Community Based Services), and Regional Center providers. The platform serves both hourly and live-in care models natively, with mobile caregiver apps, automated compliance workflows, and integrations with accounting, payroll, and CRM systems.
Product overview
ShiftCare is a unified care management software platform purpose-built for Medicaid waiver, IDD, home care, and allied health providers. The platform brings together scheduling, EVV, care documentation, e-billing, and AI-powered operations into one simple system. The core ShiftCare Platform includes integrated modules for Care Management, EVV (ShiftCare Verify), Scheduling, Payroll & Workforce, e-Billing, Caregiver App, Mobile Admin App, and ShiftCare AI. These are supplemented by sub-products including Scheduler, Job Board, SmartMatch, Care Notes, Messaging, Custom Forms, Incident Management, Time & Attendance, Care Documentation, Reporting, Family Portal, Dashboards, Care Plans, eMAR Software, Live-in Caregiver Software, Mileage Tracking, Care Signals, and ShiftCare MCP. The platform offers vertical-specific solutions for Home Care, Home Health Care, Assisted Living, IDD, and Regional Center Providers. The platform serves 7,000+ providers, supports 300,000+ caregivers, and processes over $5B in provider claims annually.
Differentiator
Problem solved
Functional benefit
Brands
- ShiftCare AI: AI-powered operations platform for Medicaid waiver, IDD, home care and allied health providers featuring voice-to-text notes, SmartMatch scheduling, and automated EVV compliance
- ShiftCare Caregiver App
- ShiftCare Mobile Admin App
- SmartMatch
- ShiftCare Verify
- ShiftCare Family Portal
- Care Signals
- ShiftCare eMAR (Medication Plans)
Products and services
- ShiftCare Platform Unified care management SaaS platform integrating scheduling, EVV, care documentation, e-billing, payroll, and AI-powered operations for home care, IDD, HCBS, and Regional Center providers.
- ShiftCare Verify (EVV) Electronic Visit Verification system with GPS-verified visit data, automated compliance checks, audit-ready templates, and direct state aggregator submission.
- ShiftCare AI AI operating system for care operations featuring SmartMatch shift matching, voice-to-text notes, smart visit summaries, vacant visit agents, and automated EVV processing.
- Caregiver App Mobile application for iOS and Android connecting caregivers to shift planning, client details, clock in/out, care notes, visit verification, and team communication.
- Mobile Admin App Mobile administrative application for care coordinators to manage schedules, send real-time alerts for missed clock-ins, refused medications, and incomplete visit records, and maintain compliance visibility.
- eMAR Software Electronic Medication Administration Record bringing medication planning, delivery, and reporting together for home care and IDD providers in a secure, compliant platform.
- Care Signals AI-powered safeguarding tool that reads every care note and shift form response, surfaces incidents and safeguarding risks in real time, and flags documentation gaps for Medicaid audit compliance.
- Home Care Software Solution Vertical solution package for non-medical home care agencies providing personal care, homemaker, and companion services, including scheduling, caregiver communication, and documentation.
- IDD Software Solution Vertical solution for Intellectual and Developmental Disabilities service providers offering supported living, group homes, SIL, and day programs with compliance tracking and operational efficiency features.
Quantifiable outcome
- Shift replacement time reduced from 2 hours to minutes
- +4 more outcomes
Companies that use Shiftcare
Customer profileNamed customers7 records
Segments6 records
Ideal customer profiles2 records
Shiftcare technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration12 records
AI capability10 records
Feature10 records
Shiftcare partnerships and signals
Strategic signalPartnerships
Nine partnerships are on record, tiered core and supporting.
- QuickBooks Online (QBO)coreShiftCare integrates with QuickBooks Online as a Connected App, enabling automatic invoice generation and timesheet sync. Providers can export invoices and payroll data directly to QuickBooks, reducing manual data entry by up to 90%.
- XerocoreIntegration with Xero's API for instant timesheet linking to payroll and accounting. ShiftCare also participates in Xero's referral program, generating revenue through integrated billing and finance recommendations during customer onboarding.
- ADPcoreShiftCare integrates with ADP for payroll processing, allowing automatic timesheet entries to flow into ADP payroll system for simplified payroll approvals.
- PaychexsupportingPayroll integration partner enabling timesheet synchronization with Paychex payroll processing system.
- ViventiumsupportingPayroll integration partner providing timesheet synchronization for Viventium payroll system users.
- HubSpotsupportingCRM integration enabling customer data synchronization with HubSpot platform for sales and marketing automation.
- Google CalendarsupportingCalendar integration allowing schedule synchronization with Google Calendar for users preferring native calendar tools.
- ParadigmsupportingBilling integration partner for Paradigm billing systems, enabling export of billing data for downstream claims processing.
- XerosupportingReferral partnership through Xero's referral program. ShiftCare earned over USD $20,000 in referral revenue by integrating Xero recommendations into customer onboarding flows and in-product prompts at billing and finance setup moments.
Scale indicators7 records
Recent moves6 records
Expansion highlights6 records
Shiftcare competitors and assessment
Company assessmentBroad incumbents
- WellSky (Personal Care / ClearCare): WellSky is the largest US incumbent in home care software via its Personal Care (formerly ClearCare) platform, serving large multi-state agencies with scheduling, EVV, and billing. ShiftCare's homepage explicitly calls out WellSky users as a switching target, making it the most direct competitive comparison.
- Honor Technology: Honor Technology operates a large-scale home care network with its own care management, scheduling, and matching software stack. While it is more operator-heavy than ShiftCare, its technology platform overlaps with ShiftCare's scheduling, EVV, and caregiver matching capabilities.
Direct peers
- HHAeXchange: HHAeXchange is a leading home care management platform with strong EVV and Medicaid billing capabilities for state-managed home care programs. It overlaps directly with ShiftCare's EVV, scheduling, and HCBS billing modules and competes for similar agency customers.
- AlayaCare: AlayaCare is a cloud-based home and community care platform with scheduling, clinical documentation, billing, and a family portal — directly mirroring ShiftCare's unified product surface. Both target multi-vertical home care, IDD, and home health agencies across North America and Australia.
- AxisCare: AxisCare is a home care management software platform offering scheduling, EVV, billing, and a caregiver mobile app for non-medical home care agencies. It competes with ShiftCare's core SMB and mid-market home care vertical with a similar pricing tier and PLG-style onboarding.
- CareSmartz360: CareSmartz360 is a home care agency software suite covering scheduling, EVV, billing, and caregiver management with AI features. It targets the same SMB-to-mid-market home care agencies that anchor ShiftCare's customer base, particularly in the US.
- Rosemark (by Shoshana Technologies): Rosemark is a home care scheduling and management platform serving private-duty and Medicaid home care agencies. It overlaps with ShiftCare's scheduling, caregiver matching, and billing workflows for non-medical home care providers.
Emerging players
- eRSP: eRSP is a cloud-based agency management platform for home care, home health, and hospice providers with scheduling, billing, and clinical documentation. It overlaps with ShiftCare's product set for smaller home care and hospice agencies.
- CareVoyant: CareVoyant is an integrated software platform for home health, home care, and hospice agencies, offering clinical documentation, scheduling, billing, and EVV. It is comparable to ShiftCare across the home health and home care delivery verticals.
Regional players
- Birdie: Birdie is a UK-based home care management platform with rostering, care planning, and medication management for adult social care providers. It is comparable to ShiftCare's UK operations and home care vertical but primarily serves the British market.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Shiftcare social profiles
Digital presenceShiftcare compliance and trust
Trust signalCompliance1 record
Shiftcare financial estimates
Financial estimateRevenue estimate
Valuation estimate
Shiftcare leadership team
Management profileNumber of profiles
Profiles3 records
Shiftcare funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Shiftcare M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Shiftcare
What does Shiftcare do?
ShiftCare provides a unified cloud-based care management SaaS platform that brings together scheduling, electronic visit verification (EVV), care documentation, e-billing, payroll, and AI-powered operations for home care, IDD (Intellectual and Developmental Disabilities), HCBS (Home and Community Based Services), and Regional Center providers. The platform serves both hourly and live-in care models natively, with mobile caregiver apps, automated compliance workflows, and integrations with accounting, payroll, and CRM systems.
Is Shiftcare a public or private company?
Shiftcare is a private company. It is classified as unknown and is currently operating.
When was Shiftcare founded?
Shiftcare was founded in 2015. It employs 11 to 50 people.
Where is Shiftcare based?
Shiftcare is headquartered in Sydney, Australia, in the Oceania region.
How does Shiftcare make money?
Two revenue lines are on record. SaaS Subscription is the primary driver. The others are referral Revenue.
Who are Shiftcare's main competitors?
Broad incumbents on record are WellSky (Personal Care / ClearCare) and Honor Technology. Direct peers are HHAeXchange, AlayaCare, AxisCare, CareSmartz360 and Rosemark (by Shoshana Technologies). Emerging players are eRSP and CareVoyant. Birdie is listed as a regional player.
Does Shiftcare have an API?
Yes. ShiftCare MCP (Model Context Protocol) is available as an AI operations integration, enabling AI-powered workflows and automation. The platform also offers API integration capabilities with accounting software including Xero (API integration for instant timesheet linking to payroll) and QuickBooks Online (API integration for seamless accounting sync).
What industry is Shiftcare in?
Shiftcare's product category is Care Management Software. Its primary akta.pro industry code is BPAMAHAJ, Childcare & Eldercare Caregiving Platforms, with a secondary code of HSABAHAA, 24/7 Rotating Shift In-Home Care (Multiple Caregivers). Its NAICS code is 6216 and its SIC code is 8082.