Access Wellbeing Services
Access Wellbeing Services is an Australian Employee Assistance Program (EAP) provider delivering 24/7 confidential counselling, workplace training, clinical supervision, and critical incident response to over 200 organisations and 53,000 employees across Australia and New Zealand. Operations are scheduled to conclude in June 2026.
- Company typePrivate
- Founded1996
- HeadquartersPerth, Australia
- Headcount11–50
- GTM typeB2B
- OfferingServices
What Access Wellbeing Services does
Access Wellbeing Services (AWS) is an Australian workplace mental health and wellbeing services provider operating as a values-based, private organisation founded in 1996 and headquartered at 25 Victoria Square, Perth. The company partners with over 200 organisations across government departments, corporates, mining operators, community organisations, and the construction industry, delivering services that reach more than 53,000 employees across Australia and New Zealand. Revenue is generated exclusively through B2B contracts — no direct-to-consumer channel exists — and the company describes itself as a social enterprise with all profits reinvested into community programmes rather than distributed to shareholders.
The service portfolio centres on a 24/7 confidential Employee Assistance Program (EAP) delivered via telephone, video, or face-to-face counselling, and is complemented by structured ancillary offerings: professional development training (covering Leadership Matters, Workplace Mental Health, De-escalation Skills, Counsellor by Chance, Thriving in Challenging Roles, and Building Healthy Money Habits), confidential professional clinical supervision for practitioners, critical incident response, conflict management, manager support services, and 15-minute structured wellness checks. Content assets — including the RESILnZ™ podcast, an extensive tip sheet library, and guided meditations — extend the company's reach top-of-funnel and into existing client workforces. Commercial terms are predominantly quote-based; the Building Healthy Money Habits workshop is uniquely subsidised for eligible WA construction employers via a partnership with the Construction Training Fund (CTF). Technology disclosure is minimal: no native mobile application, no public API, and no documented AI capabilities.
The company is a member of the Employee Assistance Professionals Association Australasia (EAPAA), giving it industry-standard compliance credentials within the Australian EAP market. After three decades of operations, AWS has publicly announced that it will conclude all operations by 17 June 2026, will not accept new clients after 15 May 2026, and has begun an orderly transition of its client base to successor EAP providers. The company is therefore no longer in growth mode and is in active wind-down.
Access Wellbeing Services firmographics
Firmographics- Name
- Access Wellbeing Services
- Legal name
- Access Wellbeing Services
- Website
- https://accesswellbeingservices.com.au
- Company type
- Private
- Founded year
- 1996
- Operating status
- Closed
- Headcount range
- 11–50 employees
- Short description
- Access Wellbeing Services is an Australian Employee Assistance Program (EAP) provider delivering 24/7 confidential counselling, workplace training, clinical supervision, and critical incident response to over 200 organisations and 53,000 employees across Australia and New Zealand. Operations are scheduled to conclude in June 2026.
- Ownership category
- akta.pro rank
Access Wellbeing Services industry classification
Industry- Product category
- Employee Assistance Program Services
- NAICS
- Individual and Family Services (6241), Social Assistance (624)
- SIC
- Services-Misc Health & Allied Services, Nec (8090), Services-Health Services (8000)
- akta.pro primary industry
- Employee Assistance Programs (EAP) Management (HLAEAHAB)
- akta.pro secondary industries
- Wellbeing, Mental Health & Employee Assistance (EAP) (BPACAPAO), Behavioral & Mental Health Virtual Care (EAP/Teletherapy) (HLALADAB), Workplace Mental Health & EAP-Integrated Teletherapy Platforms (HLALAEAK)
Keywords
Where Access Wellbeing Services is headquartered
LocationHeadquarters
- HQ city
- Perth
- HQ country
- Australia
- HQ region
- Oceania
Offices1 record
Markets served
Access Wellbeing Services business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Marketing or Sales, Others
Revenue model
- Employee Assistance Program (EAP) Services: Organisations purchase EAP services for their employees, providing counselling and support access.
- Professional Development Training: Workplace training programs delivered to organisations, with options for group sessions up to 25 participants.
- Professional Supervision: Clinical supervision services for practitioners, delivered individually or in groups.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | One time/ perpetual license | Building Healthy Money Habits workshop - CTF funded for eligible construction organisations |
Go-to-market motion1 record
Distribution channels1 record
Marketing channels4 records
Access Wellbeing Services product offering
Product offeringCore offering
Access Wellbeing Services provides Employee Assistance Program (EAP) services to organisations, including confidential counselling (telephone, video, face-to-face, 24/7), professional development training, professional clinical supervision, critical incident response, conflict management, management support, and wellness checks. The company partners with over 200 organisations across Australia and New Zealand and reinvests all profits into community programs.
Product overview
Access Wellbeing Services is a values-based Employee Assistance Program (EAP) provider offering a suite of workplace wellbeing services. The core offering centres on confidential counselling (available 24/7 via telephone, video, or face-to-face), complemented by professional development training programs (including Leadership Matters, Workplace Mental Health, De-escalation Skills, and Building Healthy Money Habits), professional clinical supervision, critical incident response, conflict management, management support, and wellness checks. Additional content resources include the RESILnZ™ podcast, downloadable tip sheets, and guided meditations. The company partners with over 200 organisations across Australia and New Zealand, with all profits reinvested into community programs. AWS will conclude operations in June 2026.
Differentiator
Problem solved
Functional benefit
Brands
- RESILnZ™ Podcast: A resilience-focused podcast developed by Access Wellbeing Services.
Products and services
- Employee Assistance Program (EAP)
Companies that use Access Wellbeing Services
Customer profileNamed customers4 records
Segments2 records
Ideal customer profiles2 records
Access Wellbeing Services technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Access Wellbeing Services partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- Construction Training Fund (CTF)corePartnership with Construction Training Fund to deliver the Building Healthy Money Habits financial wellbeing workshop to WA construction workers. CTF funding covers the cost of training delivery for eligible construction organisations.
Scale indicators3 records
Recent moves4 records
Expansion highlights4 records
Access Wellbeing Services competitors and assessment
Company assessmentDirect peers
- Benestar: Australian EAP and wellbeing provider delivering counselling, manager support, critical incident response, and training to employers nationally — the closest direct competitor to AWS on product scope, customer base (corporate, government, mining), and regional delivery model.
- Converge International: One of Australia's largest dedicated EAP and mental health providers, offering counselling, crisis support, training, and wellbeing services to corporate, government, and mining clients across Australia — directly comparable to AWS in service mix, customer verticals, and B2B go-to-market.
- Assure Programs: Australian EAP provider serving corporate, government, and industrial clients with counselling, training, and critical incident support — directly comparable to AWS in customer verticals (notably mining and resources) and delivery model.
- Caraniche EAP: Melbourne-headquartered EAP and workplace wellbeing provider offering counselling, training, and consultancy to Australian organisations. Comparable to AWS in service mix and B2B employer focus, though operating from Victoria rather than WA.
- PeopleSense by Altius: Altius Group's EAP arm providing employee assistance, critical incident, and workplace mental health services to Australian organisations. Comparable to AWS on service catalogue, target customers, and B2B subscription model.
Regional players
- EAP Consultants (EAPA Australia affiliate): Smaller regional EAP provider in Australia delivering counselling and training services to corporate and government clients. Comparable to AWS on core service offering but with a smaller scale and more limited geographic reach.
Broad incumbents
- TELUS Health: Global digital health and EAP platform, with Australian operations through acquisitions (including MedHealth), offering employer EAP, virtual care, and mental health services at much larger scale than AWS. Overlaps directly with AWS in the employer-sponsored EAP market but is a multinational incumbent.
- Optum (UnitedHealth Group): Major global health services and EAP provider operating in Australia, offering employee assistance, behavioural health, and integrated wellbeing programmes to enterprise and government customers. Directly competes with AWS in the employer EAP segment but at vastly greater scale.
Market position
Strengths3 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights6 records
Customer concentration
Access Wellbeing Services social profiles
Digital presenceAccess Wellbeing Services financial estimates
Financial estimateRevenue estimate
Valuation estimate
Access Wellbeing Services leadership team
Management profileNumber of profiles
Access Wellbeing Services funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Access Wellbeing Services M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Access Wellbeing Services
What does Access Wellbeing Services do?
Access Wellbeing Services provides Employee Assistance Program (EAP) services to organisations, including confidential counselling (telephone, video, face-to-face, 24/7), professional development training, professional clinical supervision, critical incident response, conflict management, management support, and wellness checks. The company partners with over 200 organisations across Australia and New Zealand and reinvests all profits into community programs.
Is Access Wellbeing Services a public or private company?
Access Wellbeing Services is a private company. It is classified as unknown and is currently closed.
When was Access Wellbeing Services founded?
Access Wellbeing Services was founded in 1996. It employs 11 to 50 people.
Where is Access Wellbeing Services based?
Access Wellbeing Services is headquartered in Perth, Australia, in the Oceania region.
How does Access Wellbeing Services make money?
Three revenue lines are on record. Employee Assistance Program (EAP) Services are the primary driver. The others are professional Development Training and professional Supervision.
Who are Access Wellbeing Services's main competitors?
Direct peers on record are Benestar, Converge International, Assure Programs, Caraniche EAP and PeopleSense by Altius. EAP Consultants (EAPA Australia affiliate) is listed as a regional player. Broad incumbents are TELUS Health and Optum (UnitedHealth Group).
Does Access Wellbeing Services have an API?
No public API is recorded for Access Wellbeing Services.
What industry is Access Wellbeing Services in?
Access Wellbeing Services's product category is Employee Assistance Program Services. Its primary akta.pro industry code is HLAEAHAB, Employee Assistance Programs (EAP) Management, with a secondary code of BPACAPAO, Wellbeing, Mental Health & Employee Assistance (EAP). Its NAICS code is 6241 and its SIC code is 8090.