WAITS GmbH

What WAITS GmbH does

WAITS Software- und Prozessberatungsgesellschaft mbH is a Cologne-based software and process consulting firm founded in 1999 by Christian M. Mzyk (sole proprietorship since 1999, GmbH since 2011, rebranded to its current legal name in 2023). It serves Mittelstand and large enterprise clients primarily in the DACH region (Germany, Austria, Switzerland), with documented project engagements for Japan-headquartered corporations, delivering business process management, digital transformation consulting, requirements engineering, custom software development, and staff augmentation. Named enterprise clients include Dentsu Germany, Deutsche Telekom Service and Technik, Deloitte, Kienbaum, HSBC Trinkaus & Burkhardt, ADITION technologies, FASTLOG, HEUBECK, metafinanz, and SINC.

The company's core technology stack centers on the BPMN 2.0 standard running on the ADONIS platform of Vienna-based BOC Group, with which WAITS holds a multi-tier partnership since June 2024 covering ADONIS (BPM), ADOIT (EAM), and ADOGRC (GRC). On top of this partner platform WAITS layers proprietary offerings: myATHENA® managed services (technical operations, training, and support for ADONIS deployments), BPMaaS (an AI-powered process documentation service launched in 2024 that uses natural language processing to convert unstructured process descriptions into standardized BPMN 2.0 models), and quidit® (a free BSI IT-Grundschutz quick-audit tool published in 2019). It also maintains Microsoft Partner and UIPath Authorized Partner status for cloud and RPA integrations.

Revenue is generated through five streams: (1) consulting and professional services engagements, (2) myATHENA® subscription-based managed services with annual billing, (3) one-time BOC Group software license resale, (4) staff augmentation and co-sourcing placing permanent employees at client sites, and (5) BPMaaS subscription revenue with an alpha-tester program ahead of full launch at end of 2024. Distribution is primarily direct enterprise sales in DACH with partner-channel resale of BOC Group products and remote delivery enabling global reach. The company is privately held, founder-managed, with 11–50 employees and no disclosed external funding.

Name

WAITS GmbH

Legal name

WAITS Software- und Prozessberatungsgesellschaft mbH

Website

https://waits-gmbh.de

Company type

Private

Founded year

1999

Operating status

Operating

Headcount range

11–50 employees

Short description

WAITS GmbH is a Cologne-based IT consulting and managed services firm, founded 1999, that delivers BPM consulting, ADONIS-based managed services, AI-powered process documentation (BPMaaS), and staff augmentation to mid-sized and large enterprises in the DACH region.

Ownership category

akta.pro rank

Product category

Business Process Management Consulting

NAICS

Temporary Help Services (56132)

SIC

Services-Management Consulting Services (8742), Services-Computer Programming Services (7371)

akta.pro primary industry

Workflow & Case Management (Human-Centric BPM) (HDAEAHAA)

akta.pro secondary industry

DevOps, SRE & Platform Engineering Consulting (BPAHAEAK)

Keywords

• Business process management
• BPMN consulting
• Digital transformation services
• AI process documentation
• Managed BPM services

Headquarters

HQ city

Köln

HQ country

Germany

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure, Others

Revenue model

1. Consulting & Professional Services: Strategic consulting and operational fulfillment including digital strategy, requirements engineering, business process management lifecycle services, and individual web/software development projects.
2. myATHENA® Managed Services: myATHENA® provides managed services for the ADONIS BPM platform, including technical operations, training programs, and flexible support packages for companies from approximately 50 employees.
3. BPMaaS Subscription:
4. Software License Resale: Sale of BOC Group software licenses (ADONIS, ADOIT, ADOGRC) as authorized partner in DACH region since June 2024.
5. Staff Augmentation & Co-Sourcing: Staff augmentation and co-sourcing providing social security-insured permanent employees (software developers, architects, testers, project managers, Scrum Masters, Product Owners) to client teams via service contracts.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels7 records

Core offering

WAITS is a software and process consulting firm that supports DACH-region Mittelstand and enterprises with digital transformation, business process management (BPM) across the full BPM lifecycle, AI-powered process documentation via its BPMaaS cloud platform, and managed services (myATHENA®) for the BOC Group ADONIS platform. It also delivers custom web and .NET software development, requirements engineering, staff augmentation, and BSI IT-Grundschutz compliance tooling (quidit®).

Product overview

WAITS GmbH operates as a software and process consulting company offering a portfolio of proprietary AI-powered tools, managed services for third-party BPM platforms, and consulting services. The core products include BPMaaS (AI-powered process documentation service launched 2024) and myATHENA® (managed services for ADONIS BPM platform), both leveraging the BOC Group ecosystem. Additional offerings include the free quidit® IT security audit tool, plus consulting services for digital transformation, requirements engineering, and custom software development. The company also provides standardized service packages including DORA compliance assessment and fixed-price process documentation.

Differentiator

Problem solved

Functional benefit

Brands

• myATHENA®: Managed Services Provider for effective process management using ADONIS (BOC Group). Provides technical operation, team training, and flexible support for businesses with approximately 50+ employees.
• BPMaaS
• quidit®

Products and services

• BPMaaS (Business Process Management as a Service) AI-powered cloud platform that uses natural language processing to transform unstructured process descriptions into standardized BPMN 2.0 models, integrated with the ADONIS BPM suite via the BOC Group partnership and targeted at companies with approximately 50+ employees.
• myATHENA® Managed Services for ADONIS Subscription managed-services offering for the ADONIS BPM platform covering technical operations, team training with practical learning formats, and flexible ongoing support to ensure effective long-term platform utilization for companies from approximately 50 employees.
• quidit® (Quick-Audit BSI IT-Grundschutz) Free IT-Grundschutz quick-audit tool that enables companies to perform streamlined BSI baseline security assessments of their IT environment.
• Process Management Consulting Strategic and operational consulting for digital transformation, requirements engineering, and business process management across the entire BPM lifecycle, delivered to DACH Mittelstand and large corporations.
• Custom Software Development Individual web and software development services building web applications, workflows, and supporting tools for client business processes, with .NET and agile (Scrum) delivery.
• Staff Augmentation & Co-Sourcing Interim placement of WAITS' socially insured permanent employees — software developers, architects, testers, project managers, Scrum Masters, and Product Owners — to supplement client project teams via service contracts.
• Process Documentation at Fixed Price Fixed-price service package for comprehensive process capture and BPMN 2.0 modeling/documentation, allowing clients to scope process documentation projects on a known budget.
• DORA Compliance Checklist Free standalone checklist tool to help organizations self-assess their Digital Operational Resilience Act (DORA) compliance status, supporting regulatory-readiness conversations.

Quantifiable outcome

• 130+ person-years of project experience across focus industries
• +1 more outcomes

Named customers10 records

Segments2 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability3 records

Feature3 records

Partnerships

Ten partnerships are on record, tiered core, supporting and minor.

• BOC GroupcoreTechnology or Integration · 1 June 2024Since June 2024, WAITS is a partner of the BOC Group (Vienna) as sales partner, consulting partner, and technology partner. WAITS resells licenses for ADONIS (BPM), ADOIT (EAM), and ADOGRC (GRC) products and provides implementation and consulting services for these platforms. Custom applications can be developed with access to BOC products or integrated via API.
• MicrosoftsupportingTechnology or IntegrationMicrosoft Partner status enabling technology integration, cloud services, and potentially Azure-based solutions.
• UIPathsupportingTechnology or IntegrationAuthorized UIPath Partner for robotic process automation (RPA) implementations.
• Allianz für Cyber Sicherheit (Alliance for Cyber Security)supportingStrategic or Co-development PartnerPartnership with Germany's cyber security initiative for enhanced security practices and knowledge sharing.
• Der Mittelstand BVMW e.V. BundesverbandsupportingStrategic or Co-development PartnerPartnership with the German Mittelstand association for advocacy and network expansion in the SME sector.
• MID GmbHsupportingTechnology or IntegrationTechnology partnership for enterprise architecture and process management solutions.
• FHDW Fachhochschule der WirtschaftsupportingStrategic or Co-development PartnerAcademic partnership with University of Applied Sciences for talent development and research collaboration.
• Gesellschaft für Informatik e.V. (GI)supportingStrategic or Co-development PartnerPartnership with the German Computer Science Society for professional development and knowledge exchange.
• gfo - Gesellschaft für Organisation e.V.supportingStrategic or Co-development PartnerPartnership with the Society for Organization for BPM and organizational excellence.
• NRW unitsminorStrategic or Co-development PartnerPartnership with NRW (North Rhine-Westphalia) research and innovation units.

Scale indicators4 records

Recent moves9 records

Expansion highlights5 records

Emerging players

• Celonis: Munich-based process mining and execution management leader rapidly expanding into adjacent BPM territory. Increasingly draws the same enterprise process-improvement budget that WAITS targets, especially for AI-led process documentation and optimization use cases.

Broad incumbents

• Software AG: Global enterprise software vendor whose ARIS platform is the leading BPM and process intelligence suite in Europe. Competes with WAITS' BPMaaS in process modeling and competes for large BPM transformation consulting engagements but operates at vastly larger scale.
• Signavio (SAP): Berlin-based BPM and process intelligence SaaS vendor now part of SAP. Competes with WAITS for enterprise process documentation and modeling engagements in DACH and globally via SAP's enterprise sales motion.
• Capgemini: Global systems integrator with a substantial BPM and digital-transformation practice via Capgemini Invent. Competes with WAITS for large enterprise BPM mandates in DACH, though at vastly larger scale and with broader service breadth.

Direct peers

• GBTEC: German BPM and EAM software (BIC Process Design) and consulting firm serving Mittelstand and large enterprises across DACH. Comparable focus area (process management lifecycle), similar customer segments, and similar geographic concentration.
• BOC Group: Vienna-headquartered BPM (ADONIS), EAM (ADOIT), and GRC (ADOGRC) software vendor. WAITS is both a strategic distribution partner and a competitor offering BPMaaS on ADONIS, making BOC the most directly comparable peer for product, customer base, and DACH focus.
• msg group: German IT consulting and software firm serving insurance, banking, and public sector with digital transformation, BPM, and process automation services. Closely comparable in scale, DACH-mid-market focus, and consulting-plus-managed-services mix.
• TIMETOACT: Cologne-headquartered IT consulting group offering digital transformation, BI, workflow, and process automation services to German Mittelstand and enterprise customers. Local geography and consulting-plus-managed-services model mirror WAITS.
• abat: German BPM and SAP-centric consulting firm specializing in process optimization and digital transformation for automotive, manufacturing, and logistics customers. Comparable in BPM consultancy scale and DACH-mid-market go-to-market.
• Scheer Group (IDS Scheer): German process management consulting and software firm with deep BPMN expertise and a long-standing DACH enterprise customer base. Directly comparable as a BPM consulting-plus-software hybrid in the same regional market.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/WAITSGmbH

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about WAITS GmbH