What Spinco Technology does

Spinco Technology Limited (also operating as SPINCOTech) is a privately held, founder-owned IT services company headquartered at 38 Tuirangi Street, Flagstaff, Hamilton, New Zealand, founded in September 2010 by Nick Spicer. The company provides computer repair, IT support, managed services, networking, VoIP, cloud, backup, and security services to residential customers, small and medium businesses, and community/education organisations across Hamilton, Cambridge, Te Awamutu, and the greater Waikato region. Its core delivery model is mobile on-site service supplemented by browser-based remote support software that the company cites as resolving approximately 90% of issues without a physical visit, and the firm also operates a self-service customer portal (portal.spincotech.co.nz) for help desk and account access.

The product portfolio spans Computer Repair and Maintenance, Upgrades and Advice, Backup and Data Recovery, Managed IT (proactive monitoring, alerting, patch management, backup monitoring), Connectivity and Networking, Remote Support, Security (authorised ESET reseller), and VoIP Solutions (2talk reseller with multi-vendor hardware including Yealink, 3cx, Yeastar, Cisco, Grandstream, and Polycom). Cloud and web offerings cover web hosting, domain registration, Hosted Exchange, SharePoint, and hosted infrastructure/remote desktop through partnerships with Microsoft, Google, and KeepItSafe. The proprietary technology layer is thin: the differentiator is the remote support system and self-service portal rather than a distinct platform product.

The business model combines professional services billed at NZ$40.50 per 15 minutes (1-hour minimum, $162) with a discounted rate of NZ$35.50 per 15 minutes for Gold Card holders and tertiary students, recurring monthly managed services on a fixed-fee basis, subscription/resale of VoIP bundles and toll-free numbers, and hardware/software resale (ESET licences, VoIP handsets, conferencing equipment). Distribution is direct: mobile technicians travel to customer sites, remote support is delivered over the internet, and resold products are bundled into service engagements. The firm employs 1–10 people, has no disclosed revenue or external funding, and operates exclusively within the New Zealand domestic market.

Name

Spinco Technology

Legal name

SPINCO Technology Limited

Website

https://spincotech.co.nz

Company type

Private

Founded year

2010

Operating status

Operating

Headcount range

1–10 employees

Short description

Spinco Technology is a founder-owned, Hamilton-based IT services firm providing mobile computer repair, managed IT, VoIP, cloud, backup, and security services to residential and SMB customers across the Waikato region of New Zealand.

Ownership category

akta.pro rank

Headquarters

HQ city

Hamilton

HQ country

New Zealand

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. IT Support Services: Time-based billing for computer repair, maintenance, and IT support services. Standard rate of $40.50 per 15 minutes with 1-hour minimum. Services provided on-site (mobile) and remotely.
2. Managed IT Services: Fixed fee monthly managed services for business customers including proactive monitoring, security, patch management, and backup monitoring.
3. VoIP Solutions: Resale of 2talk VoIP services including SIP trunking, toll-free numbers, and calling plans with various minute bundles.
4. Hardware and Software Sales: Sales of ESET security products (antivirus, internet security suites) and VoIP hardware (Yealink IP phones, DECT, conference solutions).
5. Web and Cloud Services: Web hosting, domain registration, hosted Exchange, SharePoint, and hosted infrastructure/remote desktop services.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels4 records

Core offering

Spinco Technology provides on-site and remote computer repair, IT support, and managed IT services to residential customers and small/medium businesses across the Hamilton and greater Waikato region. The company delivers break/fix support (charged by time), proactive managed services on a fixed monthly fee, and resells VoIP, cloud, backup, and security solutions as a single-vendor local IT partner.

Product overview

Spinco Technology is a local IT services company offering a comprehensive suite of computer repair and support services for residential customers and businesses in the Hamilton and Waikato region. The company operates on a 'we come to you' service model with mobile technicians. The product portfolio consists of core services including Computer Repair & Maintenance, Computer Upgrades & Advice, Backup & Data Recovery, and Security services, complemented by managed IT services (Business IT Solutions), cloud and web solutions (Cloud & Web Solutions, VOIP Solutions), connectivity services (Connectivity – Internet & Networks), and Remote Support. The company resells hardware from vendors like Yealink and ESET, and partners with 2talk for VoIP services and KeepItSafe for backup solutions. A Self Service Portal provides customer access to help desk and account management.

Differentiator

Problem solved

Functional benefit

Products and services

• Computer Repair & Maintenance
• Computer Upgrades & Advice Computer performance optimisation service covering RAM upgrades, solid-state drive installation, software maintenance, and internet performance improvements for residential and small business customers.
• Backup & Data Recovery Data protection and disaster recovery service offering local backup, cloud backup via KeepItSafe, remote backup, professional hard drive and storage data recovery, and password recovery for residential and business customers.
• Business IT Solutions (Managed IT Services) Proactive managed IT service for businesses on a fixed monthly fee, including remote monitoring, alerting, security patch management, antivirus management, backup monitoring, IT asset and inventory management, and reporting.
• Cloud & Web Solutions Web and cloud solution package covering website hosting, domain registration, online backup via KeepItSafe, Microsoft Hosted Exchange email, Hosted SharePoint, and hosted infrastructure/remote desktop (IaaS) for residential and business customers.
• Connectivity – Internet & Networks Network setup and troubleshooting service for wired and wireless networks, WiFi configuration, internet and email setup, antivirus and firewall configuration, and VPN/remote office connectivity for residential and business customers.
• Remote Support Remote computer support service using browser-based secure remote access, allowing technicians to view and control client desktops, run applications, and troubleshoot issues over the internet without an on-site visit.
• Security (Virus, Spyware, Malware Removal and Prevention) Malware, virus, and spyware removal and prevention service combined with authorised resale of ESET security products including NOD32 Antivirus, Internet Security, Smart Security, Cyber Security for Mac, Multi-Device Security, Mobile Security, and Parental Control.
• VoIP Solutions Internet-based telephone system offering for small and medium businesses including SIP trunking via 2talk, IP-PBX solutions, mobile minute bundles, toll-free numbers, and VoIP hardware (IP phones, DECT, conference solutions) from Yealink, 3CX, Yeastar, Cisco, Grandstream, and Polycom.

Quantifiable outcome

• 90% of problems can be solved remotely
• +1 more outcomes

Named customers3 records

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration13 records

Feature1 record

Partnerships

One partnership is on record.

• Backspace Computer Support (2013) LimitedcoreStrategic or Co-development Partner · 1 December 2013In December 2013, SPINCO Technology purchased Backspace Computer Support from Sean Williams. This acquisition expanded SPINCO's customer base and service capabilities in the Hamilton area. The two companies continue to operate together, with Backspace branding appearing alongside SPINCO on various service pages and documentation.

Scale indicators4 records

Recent moves3 records

Expansion highlights4 records

Direct peers

• PB Technologies: New Zealand's largest independent IT retailer and service provider with stores across NZ including a Hamilton location. Competes directly with Spinco across computer repair, IT support, hardware (PC/Apple) sales, networking gear, and business-grade solutions, but at far greater scale with a national footprint and broader vendor portfolio.

Broad incumbents

• Datacom: One of New Zealand's largest IT services companies, providing managed services, cybersecurity, cloud, and consulting to enterprises and government. Overlaps with Spinco's managed IT, cloud, and backup offerings at the SMB end but operates nationally with enterprise-grade capability and scale.
• Spark New Zealand (Spark Business): NZ's largest telecommunications company offering business-grade IT services including managed IT, cloud (Cloud Connect), cybersecurity, and VoIP/unified communications. Competes with Spinco's managed IT and VoIP/SIP trunking offerings through a far larger sales and infrastructure footprint.
• Harvey Norman New Zealand (Technology): Large Australasian retailer operating in NZ with a technology services arm covering computer repairs, business IT support, and connectivity solutions. Competes on residential/SMB computer repair and networking but as a sub-line of a much broader home-furnishings-and-electronics business.
• Noel Leeming (Tech Solutions): Major NZ electronics retailer offering in-store and in-home computer repair, setup, and tech-support services alongside consumer electronics. Overlaps with Spinco's residential and SMB repair/support offering but as part of a much wider retail portfolio and with national scale.

Others

• 2talk (VoIP provider that Spinco resells): NZ/AU VoIP carrier whose services Spinco resells. While not a direct repair competitor, it is an ecosystem enabler — particularly relevant since Spinco's VoIP revenue depends on this supplier relationship.
• ESET (authorised reseller partner): Cybersecurity vendor whose ESET NOD32/Internet Security/Smart Security product lines Spinco is authorised to resell. Adjacent ecosystem relationship that channels into Spinco's antivirus/malware removal service offering.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/SPINCOTechnology
• LinkedInlinkedin.com/company/spinco-technology-limited

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Spinco Technology