What Reception Hq does

ReceptionHQ LLP is a UK-based virtual receptionist and telephone answering service that delivers live call handling, message taking, call transfer, appointment scheduling, lead capture, and overflow support on behalf of UK businesses. Founded in 2011 as the UK subsidiary of Australian parent OfficeHQ, the company operates from Basingstoke and serves more than 25,000 businesses across at least 12 verticals, including small businesses, property, legal, healthcare, trades, financial services, IT, and corporate/government clients. The technology stack comprises cloud-based call routing, a client portal, multi-channel message delivery (email, SMS, and WhatsApp), and 20+ pre-built integrations with calendar, CRM, legal (Clio), and healthcare practice management platforms (Cliniko, Power Diary, Semble, Nookal, and others). A global receptionist pool spanning the UK, Australia, and the US provides 24/7 coverage without after-hours surcharges and supports an Average Speed of Answer under 15 seconds.

ReceptionHQ monetizes primarily through subscription and usage-based pricing across four tiers: MessageExpress (£15/month, entry-level message taking), MyReceptionist (from £16/month, full live answering with transfers), MyAssistant (£30/month, scripted responses, payment processing, CRM input), and MyDiary (appointment scheduling). Add-on modules include after-hours answering, overflow coverage, short-term/temporary service, IVR, voicemail-to-email, call diversion, call centre services, and virtual business numbers (local, 0333, 0800). Usage-based per-call and per-minute plans are billed by the second, with no lock-in contracts and a 7-day no-credit-card free trial.

The go-to-market combines a self-serve product-led growth motion (online signup, instant activation, client portal management) with an inside sales team for mid-market upselling and a dedicated corporate sales function for enterprise and government accounts. Marketing channels include SEO-optimized industry landing pages, content marketing, social media, Google reviews (4.9/5), and a reseller/affiliate plus Refer & Earn referral program. The company holds an ICO data processor registration (ZA385794) and is GDPR-compliant, with infrastructure hosted in an ISO 27000-1-compliant Rackspace facility in the UK.

Name

Reception Hq

Legal name

ReceptionHQ LLP

Website

https://receptionhq.co.uk

Company type

Private

Founded year

2011

Operating status

Operating

Headcount range

101–250 employees

Short description

ReceptionHQ is a UK-based virtual receptionist and telephone answering service, serving 25,000+ businesses across 12+ verticals with live call handling, message delivery, and appointment scheduling powered by a global UK/Australia/US receptionist pool.

Ownership category

akta.pro rank

Product category

Virtual Receptionist Services

NAICS

Telephone Call Centers (56142), Telephone Answering Services (561421)

SIC

Telephone Communications (No Radiotelephone) (4813), Telegraph & Other Message Communications (4822)

akta.pro primary industry

General Customer Service & Contact Center Operations (BPAAAAAA)

akta.pro secondary industries

General Customer Service (Order/Account/Inquiries) (BPAAABAA), Reception, Front Desk & Visitor Management (IMAIALAB)

Keywords

• Telephone answering services
• Virtual receptionist services
• Live call answering
• Message taking services
• After-hours call answering

Headquarters

HQ city

Basingstoke

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Revenue model

1. Live Call Answering Services: Monthly subscription plans (MessageExpress, MyReceptionist, MyAssistant, MyDiary) with either per-call or per-minute pricing. Core revenue stream from telephone answering and virtual receptionist services.
2. Usage-Based Call Answering: Per-call and per-minute pricing options where customers pay based on actual call volume or duration used. Per-minute plans billed by the second for precision.
3. Phone Numbers: Revenue from provisioning local numbers, 0333 business numbers, and 0800 freephone numbers for clients establishing national presence or local geographic numbers.
4. Value-Added Services: Additional revenue from IVR services, voicemail-to-email, call diversion services, and custom scripting for specific industries.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels6 records

Core offering

ReceptionHQ provides UK-based virtual receptionists who answer incoming business calls on behalf of clients, take messages, transfer calls, capture leads, and schedule appointments into integrated calendars and CRMs. Services are delivered through four modular tiers (MessageExpress, MyReceptionist, MyAssistant, MyDiary) extended by add-ons such as overflow, after-hours, IVR, call diversion, voicemail-to-email, call centre, and virtual phone numbers, with global UK/Australia/US teams enabling 24/7 coverage.

Product overview

ReceptionHQ is a virtual receptionist and telephone answering service for UK businesses, operating as a modular platform with four core service tiers: MessageExpress (entry-level message-taking), MyReceptionist (full message-taking with call transfers), MyAssistant (enhanced service with CRM integration and payment processing), and MyDiary (appointment scheduling). These core plans can be extended with add-on modules including overflow call answering, after-hours coverage, short-term/temporary services, call diversion, voicemail-to-email, IVR, call centre services, and virtual business phone numbers. The service functions by businesses forwarding their existing phone numbers to ReceptionHQ, where UK-based receptionists answer calls in the business name, take messages, transfer calls, answer FAQs, capture leads, process payments, and schedule appointments directly into clients' integrated calendar and practice management systems. Message delivery options include email, SMS, and newly added WhatsApp.

Differentiator

Problem solved

Functional benefit

Brands

• MessageExpress: Basic message-taking service with personalised greeting, single contact/department, and 3 details collected.
• MyReceptionist
• MyAssistant
• MyDiary

Products and services

• MessageExpress Entry-level message-taking service where receptionists answer calls and capture up to 3 details delivered instantly via email or SMS, with a personalised greeting for a single contact/department.
• MyReceptionist Full-service live call answering plan with fully customised greetings, unlimited contacts/departments, 5+ details requested, business hours/location advice, common question answers, and warm call transfers based on availability. Marketed as the most popular plan.
• MyAssistant Enhanced virtual assistant service providing unlimited details, scripted questions and responses, fee quoting, payment processing, CRM data entry, and online form submission on behalf of the client.
• MyDiary Appointment scheduling service where receptionists handle full diary management — booking, rescheduling, cancellations, and waitlists — directly within clients' preferred calendar or booking platforms.
• Overflow Call Answering Service that picks up calls when a client's line is engaged or staff are unavailable, preventing missed calls during peak periods.
• After-Hours Answering Call answering coverage outside standard business hours, including evenings, weekends, and bank holidays, delivered with no after-hours surcharge.
• Short-Term Call Answering Flexible temporary reception coverage for seasonal demand, staff absences, campaigns, or short-term needs with no lock-in contracts.
• Call Diversion Services Service that diverts calls from a client's existing phone number to ReceptionHQ's receptionists with immediate or delayed forwarding options, eliminating the need to change numbers.
• Voicemail to Email Service that converts voicemail recordings into email attachments for convenient message retrieval and archival.
• IVR Services Interactive Voice Response solution enabling callers to navigate menu options to reach the appropriate department or service.
• Call Centre Services

Quantifiable outcome

• Average Speed of Answer under 15 seconds
• +2 more outcomes

Named customers8 records

Segments6 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration23 records

AI capability1 record

Feature4 records

Partnerships

One partnership is on record.

• OfficeHQ (Parent Company)coreOthersOfficeHQ is the global parent company headquartered in Australia. ReceptionHQ is a UK subsidiary operating under the OfficeHQ umbrella, utilizing shared technology infrastructure and global staffing resources including teams in Australia and the US for after-hours and overflow support.

Scale indicators4 records

Recent moves6 records

Expansion highlights6 records

Emerging players

• Smith.ai: Smith.ai combines live virtual receptionists with AI chatbots for SMBs and mid-market clients, particularly in legal and professional services. Comparable in target market and product mix, with a more pronounced AI/automation overlay.

Direct peers

• Answering Service Care: Answering Service Care delivers 24/7 live answering, message taking, and virtual receptionist services to SMBs across healthcare, legal, and professional services. Comparable in pricing model, vertical coverage, and SMB-led GTM.
• PATLive: PATLive provides live telephone answering, message taking, and appointment scheduling for SMBs and professional offices. Directly comparable in service tiers, per-minute pricing structure, and SMB focus.
• AnswerConnect: AnswerConnect provides 24/7 live answering, virtual receptionist, and customer service solutions to SMBs across North America and Europe. Its product, pricing model, and SMB focus closely mirror ReceptionHQ's offering.
• Ruby Receptionists: Ruby Receptionists delivers live virtual receptionist and chat services to SMBs and professional services firms. Highly comparable on product (inbound call handling, message taking, call transfer) and target market (small business owners, professional services).
• Abby Connect: Abby Connect provides US-based virtual receptionist, answering service, and chat support to SMBs and professional services firms. Similar product architecture (tiered subscriptions, call handling, appointment booking) and SMB-led customer base.
• Moneypenny: Moneypenny is the UK's largest telephone answering and virtual receptionist provider, offering live call answering, message taking, and switchboard services to SMBs and enterprises. It is the most direct UK competitor to ReceptionHQ in both product and target market.
• VoiceNation: VoiceNation offers 24/7 live answering, virtual receptionist, and order entry services to SMBs and mid-market companies. Comparable product scope, subscription-based pricing, and SMB target market to ReceptionHQ.
• CallCare: CallCare is a UK-based telephone answering, virtual receptionist, and outsourced call centre provider serving SMBs and professional firms. Direct UK-headquartered competitor with overlapping product and customer base.

Regional players

• Wordbox (formerly Gail Williams Answering Service): Wordbox is a UK-based telephone answering and virtual office service provider serving SMBs across the UK. Direct product overlap (call answering, message taking) in the same UK geography.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/RHQUK
• Facebookfacebook.com/RHQUK
• LinkedInlinkedin.com/company/receptionhq-uk
• Instagraminstagram.com/receptionhq_uk

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Reception Hq