Answering Service Care

What Answering Service Care does

Answering Service Care, LLC (ASC) is a three-generation, family-owned US-based answering service and virtual receptionist provider founded in 1974 and headquartered in Fort Lauderdale, Florida. The company delivers 24/7 live-agent call answering, call center, virtual receptionist, and omnichannel customer communication services to more than 4,000 organizations across at least 11 verticals, with healthcare (medical, dental, behavioral), legal, real estate, home services, finance, franchise, SMB, funeral homes, IT support, education, insurance, and beauty & wellness as core segments. All agents are 100% US-based, bilingual (English/Spanish), and trained on industry-specific scripts and workflows. Marquee customers include Stanford Medicine, Penn Dental Medicine, Becton Dickinson, McDonald's, CBRE, TigerConnect, Keiser University, and Bankers Healthcare Group.

The technical platform centers on a proprietary cloud-based stack with integrated IVR, real-time website loading into the agent desktop during live calls, secure mobile apps (iOS/Android), and CRM-native sync (Salesforce, HubSpot, Dynamics 365, Zendesk, ServiceNow, Shopify, Clio, PracticePanther) plus Zapier access to 7,000+ apps. Supporting products include the Instant Replay call-recording portal (30-day retention), Care2Text two-way SMS, Payment IVR (PCI-compliant via Stripe and Authorize.net), automated spam blocking, email follow-up automation, and a hybrid AI Answering Service launched in April 2026 that supports 40+ languages and escalates to live agents for complex scenarios. Kauneonga's Liberty Platform underpins the underlying call-center technology.

ASC operates on a hybrid subscription + usage-based revenue model with monthly plans ranging from Starter ($40/month) to Enterprise ($599/month) and per-minute overages of $1.28–$1.65 depending on tier. Go-to-market is sales-led and multi-channel, combining website inbound, inside sales, a HubSpot-powered meeting scheduler, content/SEO, TV advertising, a PartnerStack affiliate program, and a $200 referral program. The company has no disclosed institutional ownership or outside funding, operates with 101–250 employees, and maintains a sister brand, Berkshire Receptionists. ASC has been recognized by ATSI and CAM-X, with CAM-X ATSI Award recognition most recently in 2025, and claims a 97.6% client satisfaction score and 99.999% uptime SLA.

Name

Answering Service Care

Legal name

Answering Service Care, LLC

Website

https://answeringservicecare.com

Company type

Private

Founded year

1974

Operating status

Operating

Headcount range

101–250 employees

Short description

Answering Service Care is a 50+ year family-owned US-based answering service and virtual receptionist provider serving 4,000+ organizations across healthcare, legal, real estate, and other verticals with 24/7 live agents, hybrid AI capabilities, and omnichannel communication support.

Ownership category

akta.pro rank

Product category

Telephone Answering Services

NAICS

Telephone Answering Services (561421), Telephone Call Centers (56142), Telemarketing Bureaus and Other Contact Centers (561422)

SIC

Services-Help Supply Services (7363), Services-Computer Programming, Data Processing, Etc. (7370), Services-Management Services (8741)

akta.pro primary industry

General Customer Service & Contact Center Operations (BPAAAAAA)

akta.pro secondary industries

Billing, Payments & Account Administration Centers (BPAAAAAF), Contact Center Operations & Tools (ACD/IVR/CRM/WFM) (EDABACAA)

Keywords

• Telephone answering service
• Virtual receptionist service
• Call center services
• Live chat support
• AI answering service

Headquarters

HQ city

Margate City

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Subscription + Usage-Based Minutes: ASC's primary revenue model combines a monthly subscription fee (tiered by plan level) with per-minute usage charges for minutes beyond the plan's included allocation. Plans range from Starter ($40/month) to Enterprise ($599/month), with additional minutes charged at $1.28–$1.65 per minute depending on the tier. This hybrid model provides predictable base revenue while allowing upsell through overage charges as client call volumes grow.
2. Per-Minute Usage Charges: Overage minutes beyond plan inclusions are billed at tiered per-minute rates ($1.28–$1.65/minute), generating incremental revenue as clients scale usage. Lower-tier plans carry higher per-minute rates, incentivizing upgrades to higher plans.
3. Add-On Features and Integrations: Additional services such as call recording, spam blocker, appointment scheduling, and CRM integrations are bundled at different plan tiers or offered as add-ons, creating upsell opportunities and increasing average revenue per user.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels7 records

Core offering

Answering Service Care (ASC) provides 24/7 live telephone answering, virtual receptionist, and call center services delivered by 100% US-based agents, with multilingual (English/Spanish) support, bilingual coverage, and a hybrid AI escalation layer. The company supplements its live call handling with omnichannel offerings (live chat, two-way SMS via Care2Text) and automated services (IVR, spam blocker, call recording via Instant Replay, appointment scheduling, email monitoring) integrated with major CRMs, help desks, and payment gateways.

Product overview

Answering Service Care operates as a multi-module answering service platform offering three tiers of communication solutions: Live Call Services (Answering Service, Call Center, Virtual Receptionist), Omnichannel Services (AI Answering Service, Live Chat, Two-Way SMS), and Automated Services (Call Recording via Instant Replay, IVR, Spam Blocker). The core offering is the 24/7 live answering service with US-based agents, supplemented by AI-powered automation through the hybrid AI Answering Service that handles high-volume calls with live escalation. Additional add-on modules include Live Chat for website support, Two-Way SMS (Care2Text) for text messaging, Call Recording for conversation archival, IVR for automated phone menus, and Appointment Scheduling with calendar integrations. The platform integrates with major CRMs (Salesforce, HubSpot, Zoho), payment processors (Stripe, Authorize.net), help desks (Zendesk), and scheduling tools (Calendly, Acuity, Clio) to deliver a unified customer communication experience across phone, chat, SMS, and email channels.

Differentiator

Problem solved

Functional benefit

Brands

• Instant Replay: Proprietary call recording tool that allows businesses to record, store, and access calls via an online portal for 30 days.
• Care2Text

Products and services

• Answering Service 24/7 live phone answering service with 100% US-based agents handling call screening, message taking, appointment scheduling, call routing, lead qualification, and bilingual English/Spanish support for businesses that cannot staff a full-time receptionist.
• Call Center Services Scalable inbound and outbound contact center solutions including customer helpdesk, order processing, overflow handling, and disaster recovery with PCI and HIPAA compliance, powered by the Liberty Platform.
• Virtual Receptionist Remote receptionist service providing call screening, FAQ responses, appointment booking, and urgent call routing with customized greetings and bilingual English/Spanish capability for small businesses.
• AI Answering Service Hybrid AI-powered phone answering service with intelligent routing, unlimited simultaneous calls, automatic CRM logging, real-time escalation to live US-based agents for complex or sensitive scenarios, and multilingual support across 40+ languages.
• Live Chat 24/7 real-time website chat support staffed by US-based agents, with customizable chat widgets, typing indicators, canned responses, chat-to-call functionality, and lead capture capabilities for website visitors.
• Two-Way SMS (Care2Text) 24/7 two-way text messaging service with live US-based agent responses for lead qualification, appointment scheduling, and customer support, available in English and Spanish.
• Call Recording (Instant Replay) Proprietary call recording service that records, stores, and provides online access to calls via a web portal and iOS mobile app for 30 days, with privacy disclosure compliance.
• Interactive Voice Response (IVR) Automated phone menu system with pre-recorded messages and menu options for call routing, caller self-service, Payment IVR integration with Stripe and Authorize.net, and spam call blocking.
• Spam Blocker Automated system that uses IVR technology to trap and filter robot callers, reducing unwanted spam and robocalls reaching live receptionists and lowering client phone bills.
• Email Monitoring Email management service that automatically generates and sends follow-up emails after call completion, containing training videos, FAQs, promotional materials, and customer surveys.
• Appointment Scheduling Calendar synchronization and appointment booking service integrating with Acuity, Calendly, Google Calendar, and Clio to enable real-time appointment management by live agents.

Quantifiable outcome

• Cost savings vs. in-house receptionist: up to $3,000/month difference compared to $3,500/month salary alone (excluding benefits, training, turnover)
• +3 more outcomes

Named customers18 records

Segments12 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration19 records

AI capability8 records

Feature11 records

Partnerships

15 partnerships are on record, tiered core.

• PartnerStackcoreChannel Partner/ Reseller/ DistributorASC operates a PartnerStack-powered affiliate partner program allowing channel partners and resellers to refer new customers to ASC's answering services in exchange for referral compensation. The program is accessible at answeringservicecarellc.partnerstack.com.
• SalesforcecoreTechnology or IntegrationNative CRM integration with Salesforce for real-time customer data logging, eliminating manual data entry and enabling personalized service based on comprehensive customer profiles.
• Microsoft Dynamics 365coreTechnology or IntegrationNative integration with Microsoft Dynamics 365 for real-time data logging and customer profile management across enterprise deployments.
• HubSpotcoreTechnology or IntegrationIntegration with HubSpot CRM for seamless data synchronization and marketing/sales alignment, including HubSpot-powered meeting scheduler for sales.
• CliocoreTechnology or IntegrationIntegration with Clio legal practice management software for appointment scheduling and client intake workflows specific to law firms.
• ZendeskcoreTechnology or IntegrationNative integration with Zendesk for helpdesk ticket management and customer support workflow automation.
• ServiceNowcoreTechnology or IntegrationIntegration with ServiceNow for enterprise ITSM workflows and automated ticket creation from call interactions.
• StripecoreTechnology or IntegrationIntegration with Stripe payment gateway for PCI-compliant payment processing via the Payment IVR system, enabling secure over-the-phone transactions.
• Authorize.netcoreTechnology or IntegrationIntegration with Authorize.net payment gateway as an alternative PCI-compliant payment processing option for the Payment IVR system.
• Acuity SchedulingcoreTechnology or IntegrationAcuity appointment scheduling software used by ASC agents to book appointments directly into clients' calendars, functioning as a hosted application accessible to both ASC and clients simultaneously.
• CalendlycoreTechnology or IntegrationNative calendar integration for live appointment scheduling, allowing agents to book client appointments directly into Calendly-linked schedules.
• ShopifycoreTechnology or IntegrationNative e-commerce integration with Shopify for order processing and real-time customer data logging from online shopping interactions.
• ZapiercoreTechnology or IntegrationZapier integration enabling connectivity to 7,000+ additional applications through automated workflows and no-code integration builder.
• KauneongacoreTechnology or IntegrationKauneonga's Liberty Platform is the call center software powering ASC's multi-channel customer interactions across phone, email, and chat with call handling, tracking, and reporting tools.
• Berkshire ReceptionistscoreStrategic or Co-development PartnerBerkshire Receptionists is ASC's sister company, referenced as a related virtual receptionist service with overlapping pricing and service offerings. The companies share the same ownership family and likely operate in tandem.

Scale indicators9 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• VoiceNation: VoiceNation offers 24/7 live answering, virtual receptionist, and order-taking services for SMBs and mid-market, with similar vertical focus and pricing structures as ASC.
• ReceptionHQ: ReceptionHQ provides virtual receptionist and live answering services globally, including bilingual/multilingual support — closely aligned with ASC's hybrid live/AI model and multilingual positioning.
• Smith.ai: Smith.ai is a direct competitor offering 24/7 live virtual receptionist and AI-augmented answering services for SMBs and professionals (legal, medical, home services) — the same core verticals and customer profile as ASC, with similar pricing tiers and AI/hybrid positioning.
• Ruby Receptionist: Ruby (formerly Ruby Receptionist) provides virtual receptionist and live chat services to SMBs, with similar tiered subscription pricing, US-based receptionists, and chat/call offerings that directly overlap ASC's products.
• MAP Communications: MAP Communications is a direct competitor offering 24/7 live answering, call center, and virtual receptionist services with vertical specialization in medical, legal, and home services — directly comparable to ASC's positioning.
• PATLive: PATLive provides US-based live answering and virtual receptionist services to SMBs across multiple verticals with subscription and per-minute pricing models that closely mirror ASC's offering.
• Davinci Virtual Office Solutions: Davinci provides virtual office and live receptionist services for SMBs, with comparable per-call and subscription pricing — overlapping significantly with ASC's virtual receptionist and answering services.
• Specialty Answering Service: Specialty Answering Service is a direct competitor offering 24/7 live answering with vertical specialization in medical, legal, HVAC, and similar industries that ASC targets.

Broad incumbents

• Alorica: Alorica is a large global BPO/contact center operator offering inbound customer support, call center, and omnichannel services at much greater scale — competes with ASC for enterprise and mid-market customers seeking outsourced communication services.
• Concentrix: Concentrix is a global customer experience and BPO incumbent offering omnichannel contact center services at scale — competes with ASC for enterprise customer service and call handling contracts, though not focused on SMB virtual receptionist use cases.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/LivePhoneAnswer
• YouTubeyoutube.com/channel/UC0ujmRfj2VA4jlvvLL-E0KQ
• Facebookfacebook.com/AnsweringServiceCareUSA
• LinkedInlinkedin.com/company/answering-service-care
• Instagraminstagram.com/answeringservicecare

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Answering Service Care