ISNAAD

What ISNAAD does

ISNAAD is a Saudi Arabia-based third-party logistics (3PL) and e-commerce fulfillment provider founded in 2019 and headquartered in Riyadh. The company serves online merchants — primarily SMB and mid-market brands selling direct-to-consumer in Saudi Arabia and cross-border — with a vertically integrated stack that bundles warehousing, pick-and-pack, last-mile delivery, returns management, freight forwarding, customs clearance, and international shipping under a single platform.

The platform is anchored by a proprietary dark store micro-fulfillment network in Riyadh, Jeddah, Mecca, and Dammam, supplemented by 30,000+ m² of shared warehouse space across 16 Saudi cities. AI is applied to demand prediction, inventory distribution across dark store locations, delivery route optimization, and the picking/packing workflow (claimed accuracy of 99.8%). Merchants connect via one-click native integrations with more than 30 e-commerce platforms, including Shopify, WooCommerce, Salla, Zid, Magento, and BigCommerce, with no developer work required. ISNAAD holds ISO 27001 information security certification and ZATCA tax compliance, and has delivered 10M+ orders for 500+ Saudi brands across verticals dominated by beauty, personal care, and skincare.

Revenue is generated primarily through usage-based per-order fulfillment fees under a "Fulfillment Basic" tier, with a hybridized "Fulfillment Plus" premium tier that adds 2-hour dark-store delivery, advanced analytics, and dedicated operations management. International shipping is offered to 180+ countries, and the company has extended into the UAE via a Dubai warehouse. Go-to-market combines self-serve PLG onboarding for SMBs with dedicated enterprise field sales, supported by content marketing, marketplace listings (Shopify App Store, Salla, Zid app stores), and a network of last-mile delivery partners.

Name

ISNAAD

Legal name

Isnaad

Website

https://isnaad.sa

Company type

Private

Founded year

2019

Operating status

Operating

Headcount range

11–50 employees

Short description

ISNAAD is a Saudi Arabia-based e-commerce 3PL provider offering warehousing, dark-store 2-hour delivery, returns management, freight forwarding, customs clearance, and international shipping to 500+ SMB and mid-market merchants across 16 Saudi cities and 180+ countries, integrated with 30+ e-commerce platforms.

Ownership category

akta.pro rank

Headquarters

HQ city

Riyadh

HQ country

Saudi Arabia

HQ region

Middle East

Offices6 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Operations, Personnel, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Fulfillment (3PL) Services: Pay-per-use fulfillment services where merchants pay only for orders processed. Includes shared storage (30,000+ m²), order processing, packaging, shipping, and returns management. No fixed fees or long-term commitments required.
2. Dark Store Premium Delivery: Premium tier (Fulfillment Plus) adding same-day delivery within 2 hours in Riyadh via dark store network, real-time inventory prioritization, advanced analytics, and dedicated operations team management.
3. Freight & International Shipping: Sea, air, and land freight services for importing goods from anywhere globally, including customs clearance coordination.
4. Customs Clearance Services: Customs clearance coordination for imported goods entering Saudi Arabia.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels5 records

Core offering

ISNAAD is a Saudi Arabia-based third-party logistics (3PL) platform providing end-to-end e-commerce fulfillment services. Its offering spans shared warehousing (30,000+ m²), pick-pack-ship operations, returns handling, and a proprietary dark store network enabling 2-hour same-day delivery in major Saudi cities. The company also provides international shipping to 180+ countries, multi-modal freight forwarding (sea, air, land), and customs clearance coordination. Merchants connect via native integrations with 30+ e-commerce platforms.

Product overview

ISNAAD is a unified logistics and fulfillment platform (3PL) based in Saudi Arabia, offering an integrated suite of e-commerce logistics services under a single platform. The core offering consists of fulfillment services (Fulfillment Basic and Fulfillment Plus tiers), a proprietary dark store network for ultra-fast delivery, freight management (sea, air, land shipping), international shipping to 180+ countries, and customs clearance services. The platform is built on AI-powered technology for demand prediction, inventory optimization, and process automation. Merchants connect their e-commerce stores (Shopify, WooCommerce, Salla, Magento, and 25+ other platforms) via native integrations to access all services from one dashboard, paying only for what they use. The Plus tier adds dark store-enabled 2-hour delivery and priority inventory management to the base fulfillment service.

Differentiator

Problem solved

Functional benefit

Products and services

• Fulfillment Basic Pay-per-use shared-warehouse fulfillment service covering storage (30,000+ m²), pick-pack-ship, packaging, shipping, and returns handling for e-commerce merchants in Saudi Arabia. Excludes dark store delivery.
• Fulfillment Plus Premium tier adding dark store-enabled 2-hour same-day delivery in Riyadh, Jeddah, Mecca, and Dammam, real-time inventory with priority dispatch, full returns management, advanced analytics, and a dedicated operations team. For fast-growing e-commerce merchants.
• Dark Stores Network of strategically located micro-warehouses in major Saudi cities that enable ultra-fast 2-hour delivery by storing high-velocity SKUs close to end customers.
• Freight Services Import management service for merchants bringing goods into Saudi Arabia, offering sea, air, and land shipping with customs clearance coordination.
• International Shipping International delivery service shipping e-commerce orders to 180+ countries worldwide, extending domestic fulfillment reach to global markets.
• Custom Clearance Customs clearance coordination integrated with freight and shipping operations to streamline cross-border trade compliance for imported goods entering Saudi Arabia.

Quantifiable outcome

• 40% cost savings on logistics operations compared to in-house fulfillment
• +5 more outcomes

Named customers13 records

Segments4 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration11 records

AI capability4 records

Feature4 records

Partnerships

Eight partnerships are on record, tiered core.

• ShopifycoreTechnology or IntegrationNative integration with Shopify allowing merchants to connect their stores and synchronize orders, inventory, and fulfillment in minutes without coding. Available on the Shopify App Store.
• WooCommercecoreTechnology or IntegrationIntegration with WooCommerce (WordPress) enabling WordPress-based store owners to connect their e-commerce sites for automated order processing and fulfillment.
• SallacoreTechnology or IntegrationDeep integration with Salla, the leading Saudi e-commerce platform, allowing Salla merchants to seamlessly connect their stores and access ISNAAD's fulfillment and dark store delivery services.
• ZidcoreTechnology or IntegrationIntegration with Zid platform, enabling Zid merchants to connect their online stores and utilize ISNAAD's fulfillment network and delivery services directly from the Zid platform.
• Magento (Adobe Commerce)coreTechnology or IntegrationIntegration with Magento e-commerce platform enabling enterprise-level merchants using Magento/Adobe Commerce to connect their stores to ISNAAD's fulfillment network.
• BigCommercecoreTechnology or IntegrationIntegration with BigCommerce platform, allowing merchants on the BigCommerce platform to connect their stores for automated fulfillment through ISNAAD.
• Saudi Zakat, Tax and Customs Authority (ZATCA)coreTechnology or IntegrationISNAAD is fully compliant with Saudi Zakat and Tax Authority regulations, with tax-deduction compatible invoicing built into the platform for merchants operating under Saudi VAT.
• Delivery Carrier Partners (Saudi Arabia)coreChannel Partner/ Reseller/ DistributorISNAAD partners with a broad network of last-mile delivery carriers across all 16 Saudi cities and villages, coordinating shipments from dark stores and shared warehouses to end customers with unified tracking and service standards.

Scale indicators10 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• SMSA Express: Saudi Arabia's largest domestic courier and last-mile delivery company, offering e-commerce shipping, COD, warehousing, and fulfillment services across the Kingdom. Directly competes with ISNAAD on Saudi merchant fulfillment and last-mile delivery, though SMSA's strength is more on parcel shipping than bundled dark-store 3PL.
• Naqel Express: Major Saudi 3PL and logistics company providing freight forwarding, warehousing, distribution, and e-commerce fulfillment. Competes with ISNAAD on shared warehouse infrastructure and integrated fulfillment offerings within the Saudi market.
• Mrsool: Saudi on-demand delivery platform connecting users to couriers and merchants for food, grocery, and parcel deliveries. Comparable as a Saudi-native, app-first delivery and merchant-fulfillment operator competing for last-mile capacity inside the same ecosystem ISNAAD serves.
• Sary (Sary Logistics): Saudi B2B logistics platform offering on-demand trucking, warehousing, and supply chain solutions for SMEs and merchants. Comparable to ISNAAD because it similarly targets Saudi merchants with digital-first logistics, including fulfillment and last-mile distribution, though historically more B2B-trucking than e-commerce-3PL.

Broad incumbents

• Shopify Fulfillment Network: Shopify's own fulfillment network connecting merchants to distributed 3PL capacity for storage, pick-pack, and shipping. Relevant peer because ISNAAD is tightly integrated with Shopify for Saudi merchants and competes on the same merchant's fulfillment decision.
• Saudi Post (SPL): State-owned national postal operator offering domestic and international parcel delivery plus logistics services across Saudi Arabia. Overlaps with ISNAAD on last-mile parcel delivery and COD-heavy shipping, though lacks the integrated dark-store and merchant-3PL positioning.
• Aramex: Regional logistics incumbent with deep operations across the Middle East, offering freight, courier, warehousing, and e-commerce fulfillment. Competes with ISNAAD across Saudi and cross-border shipping, but as a broader portfolio player rather than a dark-store-focused 3PL specialist.
• DHL Express Saudi Arabia: Global logistics leader providing express shipping, freight, and supply chain solutions across Saudi Arabia. Competes with ISNAAD on international shipping to 180+ countries and on enterprise fulfillment, but as part of a much broader global portfolio rather than an SMB-focused dark-store 3PL.

Emerging players

• iMile: Middle East-focused e-commerce delivery specialist operating cross-border and last-mile solutions for online merchants. Comparable to ISNAAD's cross-border and e-commerce fulfillment capabilities, particularly for the same Saudi and GCC merchant base.
• Fetchr: MENA-based last-mile delivery and logistics startup focused on e-commerce shipments, with operations historically in the UAE and broader region. Comparable as a regional emerging logistics player targeting e-commerce merchants with technology-led fulfillment.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/ISNAADsa
• Facebookfacebook.com/profile.php
• LinkedInlinkedin.com/company/isnaadsa

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ISNAAD