aiaibot
aiaibot (swiss moonshot AG) is a Swiss-based agentic AI SaaS platform offering chatbots, AI agents, RAG-based knowledge retrieval, and workflow automation to enterprise customers across insurance, banking, public administration, mobility, healthcare, and other verticals, with exclusive Swiss data residency and GDPR-compliant deployment.
- Company typePrivate
- Founded2019
- HeadquartersDubendorf, Switzerland
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What aiaibot does
aiaibot, operated by the Swiss private company swiss moonshot AG and headquartered in Dübendorf, Switzerland, is a conversational and agentic AI platform sold to mid-market and enterprise customers primarily in Switzerland and the broader DACH region. Founded in 2019 and operating with an 11–50 headcount, the company has built a modular SaaS platform that combines a visual chatbot builder (Story Builder), a Retrieval-Augmented Generation knowledge base using vector embeddings and cosine similarity, a workflow automation engine (Robot module) with 50+ plugins for system integration, and goal-oriented AI Agents capable of tool use and iterative task execution. Voice interaction with RAG and the Robot engine was added in 2024 alongside the Agent Workspace use-case discovery surface, marking the platform's transition from reactive Q&A to autonomous agentic execution.
The platform is positioned around three commercial pillars: Swiss data residency (data processed and stored exclusively on Google Cloud Switzerland in the Zurich region), formal GDPR compliance with Swiss and EU-U.S. Data Privacy Framework certifications, and Swiss Made Software certification. These credentials are explicitly targeted at regulated Swiss verticals — banking (Luzerner Kantonalbank), insurance (Swiss Medical Network, ERV), public administration (Stadt Bern), mobility (BLT, ESB), and energy (Stadtwerk Winterthur) — while the customer roster has expanded in 2024 to include larger European accounts (Eurowings, Vorwerk, HIN, WALO, Aletsch Arena).
Revenue is generated through annual CHF-denominated subscription contracts with a 12-month minimum term and automatic renewal, supplemented by professional services for implementation and ongoing support. The company reports more than 200 enterprise customers and claims automation rates of up to 95% for standard inquiries, with named case-study outcomes such as 1,000+ auto-answered inquiries and 1,400 optimized journal entries in three months at manufacturing customer Brändi. No external funding rounds, M&A activity, or revenue figures have been disclosed, indicating a bootstrapped, revenue-funded operating model with an enterprise field-sales go-to-motion anchored on consultation/demo booking.
aiaibot firmographics
Firmographics- Name
- aiaibot
- Legal name
- swiss moonshot AG
- Website
- https://aiaibot.com
- Company type
- Private
- Founded year
- 2019
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- aiaibot (swiss moonshot AG) is a Swiss-based agentic AI SaaS platform offering chatbots, AI agents, RAG-based knowledge retrieval, and workflow automation to enterprise customers across insurance, banking, public administration, mobility, healthcare, and other verticals, with exclusive Swiss data residency and GDPR-compliant deployment.
- Ownership category
- akta.pro rank
aiaibot industry classification
Industry- Product category
- Conversational AI and Workflow Automation Platform
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- Agents & Autonomous Workflows (Tool Use, Planning, Multi-Agent) (HDAAACAF)
- akta.pro secondary industries
- Conversational AI Platforms (chat/voice bots, orchestration) (HDAAAFAC), AI Integration & Orchestration Platforms (Connectors, Workflow, iPaaS for AI) (HDAEANAI)
Keywords
Where aiaibot is headquartered
LocationHeadquarters
- HQ city
- Dubendorf
- HQ country
- Switzerland
- HQ region
- Europe
Offices1 record
Markets served
aiaibot business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Infrastructure, Marketing or Sales, Operations
Revenue model
- Software Platform Subscription: Annual subscription-based access to the aiaibot AI automation platform, including chatbot, AI, and Robot modules. Contracts have a minimum term of 12 months with automatic annual renewal. Pricing is based on the agreed service scope within the platform. Payments in Swiss Francs (CHF), exclusive of VAT.
- Professional Services: IT services including implementation, onboarding support, and ongoing operational support. Described as individual engagement beyond the base software subscription. Separate billing for additional work beyond the contracted scope.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Platform access with chatbot, AI agent, and workflow automation capabilities |
Go-to-market motion1 record
Distribution channels1 record
Marketing channels7 records
aiaibot product offering
Product offeringCore offering
aiaibot is a Swiss-based Agentic AI automation platform that enables enterprises to automate customer service and internal business processes through four integrated modules: Chatbot (visual conversation builder with Story Builder), AI (knowledge base with semantic RAG search), Robot (workflow automation engine with 50+ plugins), and AI Agents (autonomous goal-oriented task execution). The platform is sold as an annual subscription with data processing and storage hosted exclusively in Switzerland (Google Cloud Switzerland) for GDPR and regulatory compliance.
Product overview
aiaibot is a secure Agentic AI platform from Switzerland (Swiss Made Software), operated by swiss moonshot AG. The platform follows a modular architecture consisting of a core platform with integrated modules: Chatbot for interactive customer dialogues, AI for knowledge management and retrieval, Robot for process automation and system integration, and AI Agents for autonomous task execution. Additional features include Voice for speech interaction with RAG, Knowledge Base for semantic document management, and Story Builder for visual conversation design. The platform targets enterprises across industries including Insurance, Mobility, Industry, Banking, Public, Health, and Energy for automating customer service, internal processes, and business workflows.
Differentiator
Problem solved
Functional benefit
Products and services
- aiaibot Platform Modular Agentic AI automation platform enabling enterprises to automate customer service and internal business processes. Combines Chatbot, AI (knowledge base/RAG), Robot (workflow automation), and AI Agents modules with Voice and Agent Workspace capabilities. Sold as an annual subscription with Switzerland-hosted data processing (Google Cloud Switzerland).
- Chatbot Module Conversational AI module for interactive customer dialogue. Features Story Builder for visual conversation flow design using drag-and-drop Widgets, integration with channels (Slack, Teams, WhatsApp, web), and KPI Dashboard for performance monitoring.
- AI Module AI module providing artificial intelligence capabilities for the platform, including the Knowledge Base and Knowledge Base Search functionality. Powers intelligent responses and content analysis using large language models and Retrieval-Augmented Generation.
- Robot Module Robotic process automation module for integrating third-party systems and orchestrating workflows. Features Workflow Builder for visual workflow design and 50+ plugins covering AI, chatbot control, text processing, collections, storage, email/SMS, web, REST APIs/JSON, databases, and timers.
- AI Agents Autonomous AI agents that independently complete tasks, make decisions, and interact with environments. Feature goal orientation, tool utilization via AI function workflows, and iterative planning-action-observation approach for complex task execution.
- Agent Workspace Workspace for deploying AI agents that bring organizational knowledge directly to employees. Integrates information from websites, customer databases, intranets, and documents, and allows agents to access up-to-date data and transfer information seamlessly into case documentation.
Quantifiable outcome
- Up to 95% automation rate for standard customer inquiries
- +1 more outcomes
Companies that use aiaibot
Customer profileNamed customers16 records
Segments12 records
Ideal customer profiles3 records
aiaibot technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration11 records
AI capability9 records
Feature7 records
aiaibot partnerships and signals
Strategic signalScale indicators2 records
Recent moves6 records
Expansion highlights6 records
aiaibot competitors and assessment
Company assessmentDirect peers
- Cognigy: German enterprise conversational and agentic AI platform offering AI agents, voice bots, and workflow automation for contact center and customer service use cases. Closest direct competitor to aiaibot, also targeting DACH and pan-European regulated enterprises with on-prem/data-residency options.
- Rasa: Open-source conversational AI platform with enterprise tier providing LLM-orchestrated assistants, voice, and CALM-based agentic flows. Direct peer on chatbot and agent infrastructure, with strong adoption among European enterprises and a developer-led positioning complementary to aiaibot's no-code Story Builder approach.
- boost.ai: Nordic-based conversational AI platform specializing in enterprise virtual agents for banking, insurance, and public sector across Scandinavia, the UK, and increasingly DACH. Highly comparable on regulated-vertical focus and self-service automation outcomes.
- Kore.ai: Global enterprise conversational AI and agent platform (XO Platform) with multi-channel bots, voice, and agentic AI capabilities targeting banking, insurance, healthcare, and retail. Competes with aiaibot in agentic AI for the same enterprise buyer profile, though at significantly larger scale and funding.
- Yellow.ai: Enterprise conversational AI and agentic automation platform with voice and chat products deployed across BFSI, retail, and utilities globally. Direct peer on agentic AI positioning and enterprise customer service automation, though with broader geographic and language coverage than aiaibot.
Emerging players
- DRUID AI: Romanian-founded conversational AI and agentic automation platform focused on enterprise use cases across EMEA, with strong DACH banking and insurance references. Comparable to aiaibot on enterprise positioning and agentic workflow focus, but more vertically agnostic.
- Aisera: US-based AI agent platform (AiseraGPT) for IT service desk, customer service, and enterprise workflows. Overlaps with aiaibot's IT Service Desk and AI Agents for Customer Support use cases, though primarily focused on the North American market.
- Solvvy: Now part of Zoom, AI-powered customer service automation platform for self-service deflection and agent assist. Compares to aiaibot's AI Agents for Customer Support use case and chatbot automation outcomes, though delivered through Zoom's broader collaboration stack.
Broad incumbents
- Microsoft Copilot Studio: Microsoft's low-code platform for building chatbots and AI agents on top of Azure OpenAI and Dynamics 365. Broad incumbent that competes with aiaibot across the same enterprise automation use cases, with structural advantages in enterprise distribution and bundled pricing.
- Verint: Established customer engagement and conversational AI vendor serving large enterprises in banking, insurance, telecom, and public sector globally. Overlaps with aiaibot on AI-driven customer service automation but as part of a much broader workforce optimization and contact center portfolio.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat4 records
Key risks5 records
Key highlights5 records
Customer concentration
aiaibot social profiles
Digital presenceaiaibot compliance and trust
Trust signalCompliance4 records
aiaibot financial estimates
Financial estimateRevenue estimate
Valuation estimate
aiaibot leadership team
Management profileNumber of profiles
Profiles3 records
aiaibot funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
aiaibot M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about aiaibot
What does aiaibot do?
aiaibot is a Swiss-based Agentic AI automation platform that enables enterprises to automate customer service and internal business processes through four integrated modules: Chatbot (visual conversation builder with Story Builder), AI (knowledge base with semantic RAG search), Robot (workflow automation engine with 50+ plugins), and AI Agents (autonomous goal-oriented task execution). The platform is sold as an annual subscription with data processing and storage hosted exclusively in Switzerland (Google Cloud Switzerland) for GDPR and regulatory compliance.
Is aiaibot a public or private company?
aiaibot is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was aiaibot founded?
aiaibot was founded in 2019. It employs 11 to 50 people.
Where is aiaibot based?
aiaibot is headquartered in Dubendorf, Switzerland, in the Europe region.
How does aiaibot make money?
Two revenue lines are on record. Software Platform Subscription is the primary driver. The others are professional Services.
Who are aiaibot's main competitors?
Direct peers on record are Cognigy, Rasa, boost.ai, Kore.ai and Yellow.ai. Emerging players are DRUID AI, Aisera and Solvvy. Broad incumbents are Microsoft Copilot Studio and Verint.
Does aiaibot have an API?
Yes. The Robot module provides API endpoints for developers to integrate with external systems. The API specifications section documents request headers, endpoints, authentication, placeholders, and JSON as request body. The platform supports REST APIs and JSON for data exchange, with endpoints for calling APIs, streaming API endpoints, JSON queries, and REST web-service calls. Additionally, the platform integrates with Microsoft Graph API and supports database connections (SQL queries and updates). The API is accessible through the Robot module and Data Store features. Developer documentation is at help.aiaibot.com/robot/api-spezifikationen.md.
What industry is aiaibot in?
aiaibot's product category is Conversational AI and Workflow Automation Platform. Its primary akta.pro industry code is HDAAACAF, Agents & Autonomous Workflows (Tool Use, Planning, Multi-Agent), with a secondary code of HDAAAFAC, Conversational AI Platforms (chat/voice bots, orchestration). Its NAICS code is 5182 and its SIC code is 7372.