Alice House Hospice

Name

Alice House Hospice

Legal name

Hartlepool Hospice Ltd

Website

https://alicehousehospice.co.uk

Company type

Private

Founded year

1980

Operating status

Operating

Headcount range

51–100 employees

Ownership category

akta.pro rank

Product category

Hospice Care

NAICS

Services for the Elderly and Persons with Disabilities (624120), Services for the Elderly and Persons with Disabilities (62412), Continuing Care Retirement Communities and Assisted Living Facilities for the Elderly (62331)

SIC

Services-Nursing & Personal Care Facilities (8050), Services-Home Health Care Services (8082), Services-Misc Health & Allied Services, Nec (8090)

akta.pro primary industry

Residential Hospice / Hospice House (Facility-Based) (HLADAHAC)

akta.pro secondary industries

Community-Based Palliative Care (Home-Based Non-Hospice) (HLADAHAH), Home Hospice Agencies (HLAFAEAC), Routine In-Home Hospice Care (HSABAFAA), Palliative Care, Hospice & Serious Illness Support (BPAGACAK), Hospice & Palliative Respite Care (HSABAGAG)

Keywords

• Palliative care services
• Hospice care
• Bereavement support
• End-of-life care
• Community fundraising

Headquarters

HQ city

Hartlepool

HQ country

United Kingdom

HQ region

Europe

Offices11 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Government Funding: Receives 34% of annual £3.7m operational costs from government/NHS funding, with the remainder requiring charitable fundraising
2. Donations & Fundraising: Individual donations, regular giving (Friends of Alice House), community fundraising, corporate donations, and event participation
3. Lottery: Weekly lottery with £1 entry, £1,200 in weekly prizes; attracts recurring participants
4. Charity Retail Shops: Nine charity retail shops selling new and used items in Hartlepool and East Durham
5. Lottery and Raffles: Summer raffle at £1 per ticket with £2,000 prize; generates fundraising revenue from community participation
6. Wills & Legacies: Gifts in wills and legacies; TMJ Legal Services offers free will writing subject to minimum £500 donation to the Hospice
7. Memorial Products: Wall of Light glass brick dedications (£250-£500), Leaves for Loved Ones (£150), and other in-memory giving products

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels8 records

Core offering

Alice House Hospice delivers free specialist palliative and end-of-life care to adults with life-limiting illnesses in Hartlepool, Tees Valley and East Durham through an inpatient unit, day hospice, 24-hour specialist helpline, counselling and therapeutic support, physiotherapy and occupational therapy, and spiritual support. The hospice funds this care through donations, corporate patrons, a weekly lottery, nine charity shops, community events, legacies, and in-memory giving products (Wall of Light, Leaves for Loved Ones).

Product overview

Alice House Hospice operates as a charitable hospice organisation providing specialist palliative care and support services. Their offering is structured as a combination of direct patient care services (Inpatient Unit, Day Hospice, 24-hour Helpline, Counselling, Physiotherapy, and Spiritual Support) and fundraising products (Hospice Lottery, Charity Shops, Events, Memorial Products, Wills & Legacies). The core clinical services are provided at the main hospice location in Hartlepool, while nine charity retail shops and various events across Hartlepool and East Durham generate essential fundraising revenue. The hospice also offers memorial products including the Wall of Light and Leaves for Loved Ones for tributes to deceased loved ones.

Differentiator

Problem solved

Functional benefit

Products and services

• Inpatient Unit Specialist inpatient palliative care providing round-the-clock support for patients with life-limiting illnesses in a dedicated hospice setting. Free to patients in Hartlepool, Tees Valley and East Durham.
• Day Hospice Weekly day programme at the Holistic Wellbeing Centre offering personalised symptom management, wellbeing support and access to a multidisciplinary team over a 12-week period for adults with life-limiting illnesses.
• 24 Hour Helpline Round-the-clock helpline providing expert advice, reassurance and practical support to patients, families, carers and healthcare professionals, answered by specialist Nurses and Doctors.
• Counselling & Therapeutic Support Services Bereavement counselling for adults (18+) in Hartlepool, counselling for inpatients and Day Hospice attendees, and complementary therapies including reflexology, aromatherapy, massage, RLD and reiki with guided relaxation.
• Physiotherapy & Occupational Therapy Rehabilitation services supporting patients with life-limiting illnesses to maintain mobility and independence.
• Spiritual Support Support exploring how spiritual beliefs may influence patient experience, working with representatives of different faiths and respecting cultural practices.
• Hospice Lottery Weekly lottery with £1,200 in cash prizes, including a £1,000 jackpot and £750 rollover prize. £1 per entry, drawn every Friday; open to participants aged 18+.
• Charity Retail Shops Network of nine charity retail shops across Hartlepool and East Durham selling donated new and used items to raise funds for the hospice.
• Afternoon Tea Annual ticketed fundraising event featuring live music, shopping stalls and traditional afternoon tea at Hardwicke Hall Manor Hotel; tickets £30 per person including arrival drink.
• Hartlepool Motor Show Annual automotive celebration featuring classic cars, modern supercars and custom builds. £5 general admission; exhibitor plots at £5 each.
• Summer Raffle Annual raffle with tickets at £1 each and a top prize of £2,000.
• Cinder Track Sponsored Walk 21.7-mile sponsored walking challenge from Scarborough to Whitby, expected to take 7–8 hours. £15 entry per person with a £100 minimum sponsorship target.
• Great North Run 2026 Charity places in the 13 September 2026 Great North Run half marathon, including branded running vests, fundraising support and optional transport.
• Wall of Light Feature wall in the hospice gardens made with 294 individual glass bricks, illuminated at night. Bricks dedicated in memory of loved ones cost £250–£500 for a 10-year placement.
• Leaves for Loved Ones Copper leaf engraved with a loved one's name and placed on a tree installation in the Reflection Room. Costs £150 for ten years, after which leaves can be renewed or taken home.
• Wills & Legacies Legacy giving programme including free will-writing services through TMJ Legal Services (subject to a minimum £500 donation to the Hospice) and the annual Make A Will Month with local law firms.
• In Memory Giving Bundle of tribute options including Wall of Light brick dedications, Leaves for Loved Ones, funeral collections, Treasured Memories tribute pages and Memory Lane dedication pages.
• Online Shop E-commerce platform for purchasing memorial items, event tickets and making donations.

Quantifiable outcome

• 34% of £3.7m annual costs covered by government funding; relies on £6,700+ daily charitable fundraising
• +1 more outcomes

Segments5 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

Partnerships

14 partnerships are on record, tiered patron, core, event partner, event sponsor and minor.

• EDFpatronGTM or Marketing PartnerCorporate patron supporting Alice House Hospice through regular donations as part of the Guild of Patrons program
• Mayfield Insurance BrokerspatronGTM or Marketing PartnerCorporate patron supporting Alice House Hospice through regular donations
• Hart BiologicalspatronGTM or Marketing PartnerCorporate patron supporting Alice House Hospice through regular donations
• Wynyard ParkpatronGTM or Marketing PartnerCorporate patron supporting Alice House Hospice through regular donations
• PFC Trust (Frances Connolly)patronGTM or Marketing PartnerCharitable trust patron supporting Alice House Hospice through regular donations
• Hartlepool College of Further EducationpatronStrategic or Co-development PartnerEducational patron and co-development partner on LGBTQ+ healthcare inclusion project producing educational video on barriers faced by transgender community in healthcare
• J&B RecyclingpatronGTM or Marketing PartnerCorporate patron supporting Alice House Hospice through regular donations
• NE Security LtdpatronGTM or Marketing PartnerCorporate patron supporting Alice House Hospice through regular donations
• Hart GablescoreStrategic or Co-development PartnerHartlepool-based charity partnership for LGBTQ+ healthcare inclusion project; produced educational video exploring barriers to healthcare experienced by transgender community; co-organized with Hartlepool College
• Elite Car Sourcingevent partnerGTM or Marketing PartnerEvent partner for Hartlepool Motor Show; co-organizes automotive event to raise funds for hospice
• Tilly, Bailey & Irvineevent sponsorGTM or Marketing PartnerEvent sponsor for Afternoon Tea event; law firm providing financial support for fundraising event
• Great North Care RecordcoreTechnology or IntegrationRegional healthcare information sharing initiative; enables Alice House to request and share patient information with other care network members; view-only access restricted to authorized professionals
• SystmOne (NHS England)coreTechnology or IntegrationElectronic health record system facilitated by NHS England; enables sharing of patient records across GPs, community teams, hospital services, and social care
• TMJ Legal ServicesminorGTM or Marketing PartnerHartlepool-based law firm offering free will writing service to hospice supporters (subject to £500 minimum donation); Clair Dunkerley is a hospice trustee

Scale indicators7 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Teesside Hospice: Independent charity hospice in Middlesbrough providing inpatient care, day hospice, bereavement support, and community fundraising across Teesside; closest geographic peer with overlapping clinical model and catchment.
• St Catherine's Hospice: Independent Lancashire hospice offering inpatient, day therapy, and community services with comparable charity retail and lottery fundraising model; strong model-comparable despite different geography.
• St Oswald's Hospice: North East adult and children's hospice in Newcastle with inpatient unit, day hospice, and community services; closely comparable clinical and fundraising operating model.
• Trinity Hospice: London-based adult hospice with inpatient unit, day hospice, and community palliative care; very similar charity structure including lottery, retail, and legacy giving programmes.

Regional players

• St Teresa's Hospice: Darlington-based hospice serving South Durham and North Yorkshire with inpatient unit, day hospice, and family support; comparable charitable model serving adjacent but non-overlapping geography.
• Butterwick Hospice Care: Stockton-on-Tees-based hospice with inpatient units and community services across Teesside; similar charity-driven palliative care model operating in the broader Tees Valley region.

Broad incumbents

• Marie Curie: National UK charity providing hospice care, nursing services, and research across multiple sites; competes for legacy giving, lottery participation, and corporate partnerships in Alice House's catchment.
• Sue Ryder: National UK charity operating multiple hospices and palliative care services, plus extensive charity retail network; broad incumbent competing for fundraising wallet and clinical talent.

Emerging players

• Zoe's Place Baby Hospice: Regional baby hospice (Middlesbrough) with overlapping Teesside geography but distinct paediatric focus; partial overlap in donor pool and corporate partner ecosystem.

Others

• Hospice UK: National umbrella body supporting UK hospices including Alice House through advocacy, training, and sector data; not a clinical competitor but a key sector infrastructure peer.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/alicehousehosp
• Facebookfacebook.com/alicehousehospice
• LinkedInlinkedin.com/company/alice-house-hospice

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Alice House Hospice