St Catherine’s Hospice

What St Catherine’s Hospice does

St Catherine's Hospice is an independent charitable company (Company No. 1525404, Charity No. 281362) founded in 1983 and headquartered in Pease Pottage, West Sussex. It delivers specialist palliative and end-of-life care to patients with life-limiting conditions and their families across West Sussex and East Surrey through an integrated service model combining 18 inpatient beds at a purpose-built facility and a community nursing team delivering care in patients' homes. Core clinical offerings include inpatient hospice care, community care at home, wellbeing services (gym, exercise classes, arts and crafts, meditation), carer support, and bereavement services including the STEPS walk-and-talk group. The organisation holds a Care Quality Commission Outstanding rating and operates with 251–500 staff under the leadership of Chief Executive Giles Tomsett, who is retiring end of January 2027 after 12 years.

The hospice's technology stack centres on regional NHS interoperability (Plexus Care Record for Sussex patients, Surrey Care Record for Surrey patients) and includes the recent deployment of Heidi Health AI-powered Ambient Voice Technology for clinical documentation. Fundraising operations use Thread Fundraising AI for personalised supporter journeys, JustGiving for event registration, and Local Hospice Lottery (as of September 2026) for lottery administration. Compliance posture is strong: UK GDPR and Data Protection Act 2018, CQC Outstanding, ISO 27001-classified information governance, and Caldicott Guardian oversight of patient confidentiality.

The business model is a UK charity hybrid funded across five distinct streams: individual donations (one-time and monthly Direct Debit), community fundraising events (Midnight Walk raised £150,000 with 700+ participants in 2026), a network of charity retail shops across Sussex and Surrey including the Catherine's Bridal boutique, legacies and bequests, the hospice lottery, and the Memory Leaves commemorative tribute programme. Pricing across all giving products is donation-based (£5–£100 one-time, £5/£10/£20 monthly, £35 plus £12.50/month or £65 one-off for Memory Leaves). Services are free to patients. NHS partnership income supplements charitable revenue but is not quantified in available data.

Name

St Catherine’s Hospice

Legal name

St Catherine's Hospice Ltd

Website

https://stch.org.uk

Company type

Private

Founded year

1983

Operating status

Operating

Headcount range

101–250 employees

Ownership category

akta.pro rank

Product category

Hospice and Palliative Care Services

NAICS

Home Health Care Services (62161)

SIC

Services-Home Health Care Services (8082), Services-Nursing & Personal Care Facilities (8050), Services-Health Services (8000)

akta.pro primary industry

Home Hospice Agencies (HLAFAEAC)

akta.pro secondary industries

In-Home Hospice Nursing Visits (RN/LPN) (HSABAFAL), Bereavement, Grief & Family Support Services (Hospice-Linked) (HLAFAEAO), Non-Hospice Serious-Illness / Community-Based Palliative Care (In-Home) (HSABAFAF)

Keywords

• Specialist palliative care
• End-of-life care
• Hospice services
• Bereavement support
• Community nursing

Headquarters

HQ city

Crawley

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure, Supply Chain, Others

Revenue model

1. Donations and Fundraising: One-time and recurring donations from individuals, fundraising events, community challenges, and corporate partnerships. Includes gift aid reclaim from HMRC for eligible donations.
2. Lottery: Hospice lottery program providing weekly prize draws (up to £1,000 every Friday) with membership subscriptions. Run by Local Hospice Lottery as of September 2026.
3. Charity Retail Shops: Network of charity shops throughout West Sussex and East Surrey selling donated goods including Catherine's Bridal boutique.
4. Legacies and Bequests: Gifts in wills program allowing supporters to leave bequests to support ongoing hospice care services.
5. Memory Leaves Program: Copper memorial leaves displayed in Reflective Courtyard or sent as keepsakes, with initial donation and monthly payment structure.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels6 records

Core offering

St Catherine's Hospice delivers specialist palliative and end-of-life care across West Sussex and East Surrey through a purpose-built inpatient facility at Pease Pottage and a community team providing care in patients' homes. Services include pain and symptom management, 24/7 inpatient care, wellbeing programs, carer support, and bereavement services such as the STEPS walk-and-talk group. The hospice is funded primarily through charitable donations, fundraising events, a weekly lottery, a network of charity shops, and legacies, with all patient care provided free at the point of use.

Product overview

St Catherine's Hospice provides specialist palliative and end of life care across West Sussex and East Surrey through a single, integrated service model. The core offering consists of inpatient hospice care at the purpose-built Pease Pottage facility and community-based care delivered in patients' homes. These are supported by Wellbeing Services including a hospice gym, exercise classes, arts and crafts, and meditation groups, plus dedicated Carer Support Services and bereavement support through the STEPS Group. The Memory Leaves programme provides a commemorative tribute option for families. The hospice also operates charity shops across the region and a weekly lottery programme (via Local Hospice Lottery), both serving as fundraising channels. Education and training for healthcare professionals and clinical research complete the service portfolio. The hospice utilises shared care record systems (Plexus and Surrey Care Records) for regional health data integration and has recently adopted AI-powered Ambient Voice Technology (Heidi Health) for clinical documentation.

Differentiator

Problem solved

Functional benefit

Products and services

• Inpatient Hospice Care Specialist palliative and end-of-life care provided on inpatient wards at the purpose-built Pease Pottage hospice, offering 18 beds for patients requiring intensive symptom management and terminal care. Free to patients regardless of donation.
• Community Care at Home Specialist nursing and palliative care delivered in patients' own homes across West Sussex and East Surrey, supporting patients to remain at home and close to family at the end of life.
• Wellbeing Services Therapeutic and supportive services including seated exercise classes, circuit classes, arts and crafts groups, meditation sessions, and drop-in coffee mornings for patients and families.
• Wellbeing Gym Hospice-based gym facility enabling patients to maintain mobility and independence through personalised exercise programmes with staff support for goal-setting.
• Carer Support Services Practical help, advice and signposting for unpaid carers supporting hospice patients, including dedicated support from the Carer Support Team reachable by phone or email.
• STEPS Bereavement Group Walk-and-talk bereavement support group meeting on Tuesday afternoons in Tilgate Forest or Tilgate Park, followed by café refreshments, led by a qualified therapist.
• Education and Training for Healthcare Professionals Training programmes, research initiatives, placements and work experience for healthcare professionals supporting palliative care education across the region.
• Hospice Research Clinical research programmes conducted by the hospice to advance palliative and end-of-life care knowledge and practice.
• Memory Leaves Commemorative copper leaf tribute programme allowing engraving of dedications, displayed in the Reflective Courtyard or sent as keepsakes. £35 initial donation plus £12.50/month via Direct Debit, or £65 one-off for home delivery.
• Hospice Lottery Weekly lottery with prizes of up to £1,000 every Friday, administered by Local Hospice Lottery as of September 2026.
• Charity Shops Network of charity shops across Sussex and Surrey selling donated goods including clothing, furniture, and Catherine's Bridal specialist bridal shop, with donation drop-off and furniture collection services.

Quantifiable outcome

• £150,000 raised from Midnight Walk 2026 with 700+ participants

Named customers2 records

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration18 records

AI capability7 records

Feature2 records

Partnerships

Five partnerships are on record, tiered core and minor.

• Local Hospice LotterycoreChannel Partner/ Reseller/ Distributor · 1 September 2026Local Hospice Lottery provides and administers the hospice lottery program as of September 2026. They manage lottery accounts, process payments, and handle member queries. St Catherine's receives monthly data on lottery members to determine marketing communication eligibility.
• Jigsaw South EastcoreStrategic or Co-development PartnerJigsaw South East provides experienced support workers onsite at St Catherine's every six weeks offering dedicated drop-in sessions for parents and carers supporting children and young people while a loved one receives palliative or end-of-life care. The partnership enhances family support services, providing advice on talking to children about life-limiting illness and helping families cope with anticipatory grief.
• Heidi HealthcoreTechnology or IntegrationAI-powered Ambient Voice Technology (AVT) system used by clinicians to accurately and efficiently document patient consultations. Clinicians use the system to transcribe and document clinical encounters with patient consent.
• NHS PartnerscoreStrategic or Co-development PartnerSt Catherine's works with NHS partners to develop new models of specialist palliative care. The hospice collaborates with NHS trusts on training programs, shared care records (Plexus Care Record and Surrey Care Record), and community care delivery.
• FactaryminorOthersExternal organisation providing socio-demographic information about supporters to help St Catherine's better understand and segment its supporter base for fundraising purposes.

Scale indicators4 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• Marie Curie: Major UK charity providing hospice care across nine sites plus a nationwide nursing service for end-of-life care at home. Comparable in specialist palliative care delivery, fundraising-led charity model, and community hospice footprint.
• St Christopher's Hospice: The founding modern hospice (1967) in south London; provides inpatient, community, and bereavement palliative care in a similar integrated model. Direct comparable in service mix, scale, and UK hospice operating context.
• Phyllis Tuckwell Hospice: Hospice serving West Surrey and North East Hampshire with inpatient, community, and bereavement services. Comparable in size, service mix, and community fundraising model to St Catherine's.
• Royal Trinity Hospice: South London's community hospice offering inpatient, community, and outpatient palliative care services. Comparable in mid-sized hospice operating model and charity-funded structure.
• ellenor hospice: Hospice in Gravesend, Kent providing hospice at home, inpatient, and bereavement support. Comparable in integrated community and inpatient palliative care delivery.
• Martlets Hospice: Local hospice in Brighton and Hove, Sussex, providing inpatient, community, and bereavement care. Directly comparable regional hospice peer with overlapping catchment and similar operating scale.
• Sue Ryder: UK charity operating hospices, neurological care centers, and bereavement support. Overlapping palliative and bereavement service offering, charity shop retail network, and donation-driven funding model.
• Oakhaven Hospice: Regional hospice in Lymington, Hampshire providing inpatient, day hospice, and community palliative care. Comparable in regional scale, fundraising intensity, and service portfolio to St Catherine's.

Others

• Macmillan Cancer Support: Major UK cancer charity providing specialist nursing, information, and financial support; adjacent as a charity competitor for fundraising and as a partner in palliative care delivery for cancer patients referred to St Catherine's.

Broad incumbents

• Hospice UK: National umbrella and membership body for UK hospices; comparable as the sector-level organization advocating for hospice funding, providing training, and benchmarking quality across hospice providers including St Catherine's.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/channel/UCmd5YLmK3aWGRfZvB8qRZ3A
• Instagraminstagram.com/stcatherineshospice
• Facebookfacebook.com/stcatherineshospicecrawley
• Xx.com/stchospice

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about St Catherine’s Hospice