ImageSoft

What ImageSoft does

ImageSoft operates as a customer-facing brand affiliated with i3 Verticals, LLC, functioning as a Hyland Premier Partner that delivers enterprise content management (ECM) implementations built on the Hyland OnBase platform. Founded in 1996 and headquartered in Royal Oak, Michigan, the company employs 101-250 staff across offices in Royal Oak and Nashville, Tennessee. Its portfolio centers on Intelligent Document Processing (IDP) using AI/ML for document capture, classification, extraction, and validation; Robotic Process Automation; the proprietary Vault Digital Evidence Management platform with immutable chain-of-custody tracking; Retrieval-Augmented Generation; and managed services including proactive monitoring, upgrades, and customer support. The architecture is a platform-plus-modules model where OnBase is the foundation and IDP, Vault, RPA, RAG, and Cloud Services are layered on top.

The revenue model combines professional services (implementation, customization, and ERP/CRM integration), recurring managed services and Customer Care subscriptions, and OnBase software licensing. Distribution is consultative direct sales supplemented by the Hyland partner ecosystem. Verticals served include Public Sector (state and local government, with a flagship statewide MiFile e-filing deployment across 120+ Michigan counties), Law & Justice, Healthcare Payers (including Duke Health), Utilities (Clark Public Utilities), Insurance (Life, Property & Casualty), and Commercial back-office operations. Pricing is quote-based and not publicly disclosed.

Operational metrics emphasize tenure and retention: 400+ years of cumulative OnBase delivery experience, 5-8 years average tenure per employee, a 4.8/5 customer satisfaction rating, sub-24-hour ticket resolution, and approximately 98% customer and employee retention. While the affiliated legal entity i3 Verticals, LLC is publicly traded on NASDAQ under ticker IIIV, the precise ownership relationship between ImageSoft Inc. and i3 Verticals LLC is not explicitly stated in available sources.

Name

ImageSoft

Legal name

i3 Verticals, LLC

Website

https://imagesoftinc.com

Company type

Private

Founded year

2010

Operating status

Operating

Headcount range

101–250 employees

Short description

ImageSoft (operating as i3 Verticals Partners) is a Hyland Premier Partner providing OnBase enterprise content management implementation, AI-powered Intelligent Document Processing, RPA, and managed services to public sector, healthcare payer, insurance, and commercial clients.

Ownership category

akta.pro rank

Headquarters

HQ city

Royal Oak

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales

Revenue model

1. Enterprise Content Management Services: Implementation, extension, and integration of OnBase enterprise content management solutions with ERP and CRM platforms, including upgrades, AppBuilder and low-code development, and performance optimization.
2. Managed Services: Ongoing managed services and customer care providing proactive monitoring, system health checks, and priority support on a recurring basis.
3. Software Licensing: OnBase enterprise content management software licensing and platform access.

Go-to-market motion1 record

Distribution channels2 records

Marketing channels3 records

Core offering

ImageSoft, operating as a division/DBA of i3 Verticals, LLC, provides enterprise content management (ECM) software built on the Hyland OnBase platform, including Intelligent Document Processing, Digital Evidence Management, and workflow automation solutions. The company also delivers professional services such as managed services, cloud hosting, implementation, and staff augmentation for government, healthcare, and commercial back-office clients.

Product overview

i3 Verticals operates as a Hyland Premier Partner offering a platform-plus-modules architecture centered on Hyland OnBase enterprise content management. The core OnBase ECM platform is extended through proprietary add-on modules including Intelligent Document Processing (IDP) for AI-powered data extraction, Vault for digital evidence management, Robotic Process Automation, Retrieval-Augmented Generation, and Cloud Services. The portfolio is delivered alongside managed services including Customer Care, Upgrade Services, and Staff Augmentation, targeting Public Sector (Justice, Transportation, Utilities, Education), Insurance (Payer, Life, Property & Casualty), and Commercial back-office operations.

Differentiator

Problem solved

Functional benefit

Brands

• i3 Verticals Partners: The partner division of i3 Verticals focusing on Hyland OnBase implementations, Intelligent Document Processing, and Managed Services for public sector and commercial clients.

Products and services

• Hyland OnBase

Quantifiable outcome

• 4.8/5 average Customer Care satisfaction rating
• +3 more outcomes

Named customers3 records

Segments6 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

AI capability6 records

Feature3 records

Partnerships

Two partnerships are on record, tiered core and minor.

• HylandcoreTechnology or IntegrationHyland Premier Partner with competencies in low-code, integration, micro-verticals, and hyper automation. i3 Verticals delivers expert OnBase implementations, extensions, and optimization for enterprise content management.
• JaduminorStrategic or Co-development PartnerPartnership to modernize digital services for public sector and higher education institutions.

Scale indicators7 records

Recent moves5 records

Expansion highlights5 records

Emerging players

• ConvergePoint: ConvergePoint is a Hyland partner and provider of contract management, policy management, and compliance software built on OnBase — comparable as a focused application partner serving the same OnBase customer base as ImageSoft.
• ABBYY: ABBYY specializes in OCR, document AI, and process intelligence, supplying the underlying capture/extraction technology used in many IDP deployments. It is an enabling/adjacent peer to ImageSoft's IDP practice and increasingly a competitor as it moves up the stack.

Broad incumbents

• DocuSign: DocuSign is a leader in digital transaction management and e-signature, overlapping with the document workflow and contract management use cases that ImageSoft addresses through OnBase and related modules.
• Hyland Software: Hyland is the vendor of the OnBase platform that ImageSoft implements. It is a broad incumbent in enterprise content management serving the same public-sector, healthcare, and insurance end-customers; ImageSoft is one of its largest Premier Partners.
• OpenText: OpenText is a broad information management incumbent with deep ECM, content services, and document workflow capabilities. It competes with Hyland/ImageSoft in large enterprise and government accounts and overlaps heavily with ImageSoft's content governance and eDiscovery-adjacent use cases.
• Tungsten Automation (Kofax): Tungsten Automation (formerly Kofax) is a broad incumbent in intelligent document processing, capture, and automation. Its IDP stack competes directly with ImageSoft's IDP offering and overlaps in RPA and process automation.

Direct peers

• Databank (Hyland partner): Databank (formerly ImageNet Consulting) is a Hyland Platinum/Premier Partner delivering OnBase implementations and managed services similar to ImageSoft, competing for the same public-sector and enterprise document workflow RFPs.
• Laserfiche: Laserfiche is a long-standing ECM and document workflow platform that competes head-to-head with OnBase in public sector, education, healthcare, and financial services — the same verticals ImageSoft targets.
• M-Files: M-Files is a metadata-driven ECM platform targeting mid-market and enterprise document management, legal, and professional services — a comparable product category to OnBase and a similar buyer profile to ImageSoft's commercial customers.
• DocuWare: DocuWare is a cloud-native document management and workflow automation vendor competing directly with OnBase in back-office AP/AR, HR, and contract management — use cases ImageSoft explicitly serves with its Business Solutions line.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/i3-verticals
• Xx.com/imagesoftinc

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ImageSoft