LiveNet

What LiveNet does

LiveNet Communications is a privately held, Bermuda-based telecommunications and IT services provider headquartered at 1 Burnaby Street, Hamilton, operating in a market that has consolidated from 12 licensed providers to 6 active operators. The company runs a converged last-mile network combining its own licensed-frequency wireless infrastructure with interconnects to Hamilton-based Prism Fiber and Hatteras copper networks, routing traffic across separate undersea cables to New York and Miami points of presence for redundancy. On top of this network, LiveNet delivers residential connectivity (Home Internet, Home Phone, Mobile, Live TV, Taxi SIM, Calling Cards) and a broad business portfolio spanning SD-WAN / Secure Managed Internet, Dedicated Internet Access, Managed WiFi, Cloud Phone System (Hosted PBX), Unified Communicator, Global SIP, Fax-to-Email, Managed Firewall, Cloud Hosting and Co-Location, E-Commerce / Payment Gateway integration, Intuens DMS, Livenet Unify (information lifecycle management), and certified secure data destruction.

The business model is overwhelmingly subscription- and managed-services-based. Residential tiers range from $35 to $239 per month (e.g., 50MB Internet at $119/month, 100MB bundles around $175-$200/month, Unlimited Everything Plan at $239/month), mobile plans span $42 (Senior) to $199 (Unlimited, with a triple-number Bermuda/USA/UK SIM and roaming in 20 countries), and the business portfolio is sold via direct inside sales backed by certified Cisco, Microsoft, and Security engineers. Distribution is a hybrid of a Hamilton-based direct sales office, self-serve online signup at livenet.bm, and a linked mi-store.bm hardware storefront for Xiaomi and Jimmy phone sales. Professional services revenue comes from custom software development (with a global developer network spanning Latin America, Europe, Asia, and North America), and from NAID AAA-certified hard drive wiping, magnetic fragmentation, on-site shredding, and equipment destruction billed to government bodies, financial institutions, legal firms, and data centers. The company traces its inception to 1999 (per its business page) and was rebranded from FKBnet Ltd to FKBnet/Livenet by 2015, consolidating to the LiveNet brand by 2025 alongside One Communications, Link Bermuda, and Bluewave. LiveNet holds or claims compliance with NAID AAA, HIPAA, GDPR, NIST, DoD, and PCI DSS across its destruction, document, and fax services, and partners with AT&T, Cisco, Cambium, Check Point, Microsoft, T-Mobile, Tata Communications, and Xiaomi to extend its service envelope.

Name

LiveNet

Legal name

LiveNet Communications

Website

https://livenet.bm

Company type

Private

Founded year

1999

Operating status

Operating

Headcount range

11–50 employees

Ownership category

akta.pro rank

Headquarters

HQ city

Hamilton

HQ country

Bermuda

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Infrastructure, Personnel, Technology or R&D, Operations, Marketing or Sales, Supply Chain

Revenue model

1. Residential Internet, Voice, TV & Mobile Subscription: Recurring monthly subscriptions across residential service tiers (50MB/100MB Internet, Home Phone, Live TV, Mobile) priced $40–$239/month, including bundled Unlimited Everything Plan at $239/month.
2. Mobile Plans & Roaming: Recurring mobile plan subscriptions ranging $42–$199/month (Student, Senior, Economy, Business, Business+, Unlimited) with add-on data, voice and roaming in 20 countries.
3. Business Managed Services: Recurring managed services for enterprises: SD-WAN, DIA, Managed WiFi, Managed Firewall, Cloud PBX, Global SIP, Fax-to-Email and Unified Communicator subscriptions.
4. Secure Document & Data Destruction Services: Professional services revenue from certified hard drive wiping (Killdisk), magnetic fragmentation, on-site shredding and certified equipment destruction compliant with NIST, DoD, GDPR, HIPAA.
5. Custom Software Development: Project-based and engagement-model professional services for technical consulting, MVP development, legacy modernization, cloud, full-stack, mobile, API-driven and enterprise software development using Lean Product Accelerator methodology.
6. E-Commerce & Payment Gateway Integration: Transaction-based fees from e-commerce payment gateway integration, with site-owner reporting and 24x7 technical support.
7. Hardware Sales: One-time hardware sales including Xiaomi Phones (Shop link to mi-store.bm) and installation equipment such as Full Mesh devices ($225), TP-Link routers ($100), Fire Sticks ($100) and TV BOX ($200).
8. Taxi SIM Data Service: Recurring monthly data service specifically for taxi meters at $41/month (5Mb data, no voice).
9. Prepaid Calling Cards: Prepaid calling card top-ups in denominations of $10, $20, $25 and $100 for long-distance calls worldwide, primarily serving visitors to Bermuda.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels5 records

Core offering

LiveNet is a Bermuda-based licensed telecommunications operator that sells residential internet, voice, mobile, TV and taxi-meter connectivity subscriptions alongside a business portfolio of managed connectivity (SD-WAN, DIA, SOHO Internet, Backup Internet, Managed WiFi), hosted/cloud PBX voice, unified communications, global SIP trunking, fax-to-email, managed firewall, custom software development, document management (Intuens DMS, Livenet Unify) and certified secure data destruction services. The entire portfolio is delivered over self-owned fiber, licensed-frequency wireless and copper last-mile networks with redundant undersea routes to NYC and Miami POPs.

Product overview

LiveNet operates a unified Bermuda-focused telecommunications platform combining a residential portfolio (Home Internet, Home Phone, Mobile Plan, Live TV, Taxi SIM, Calling Card) with a business portfolio spanning connectivity (Secure Managed Internet / SD-WAN, SOHO Internet, DIA, Backup Internet, Managed WiFi), voice (Cloud Phone System / Hosted PBX, Mobile Communicator UC app, Global SIP / SIP Trunk to MS Teams, Fax to Email), managed security (Managed Firewall), and digital/document services (Custom Software Development, Intuens DMS, E-Commerce & Payment Gateway, Livenet Unify Secure Document Storage, Secure Document & Data Destruction, Cloud Hosting & Co-Location). The core connectivity, voice, and mobile layers serve as the foundational platform, while the UC app, SD-WAN, document lifecycle suite, payment gateway, and custom software services act as add-on modules layered on top of the same network and data-center backbone. Retail devices (Xiaomi Phone, Jimmy Phone) and the Mi Store extend the platform to consumer hardware.

Differentiator

Problem solved

Functional benefit

Brands

• Livenet Unify: LiveNet's branded records/document management and information lifecycle management solution covering scanning, digital transformation, records management, and secure destruction.
• Intuens DMS
• LiveNet Unified Communicator (UC)

Products and services

• Home Internet Residential fiber broadband service for Bermuda households, offered in 50MB, 100MB and 150MB tiers with bundling options for home phone, Live TV, mesh Wi-Fi, parental controls, on-demand movies, and installation hardware add-ons (Full Mesh, TP-Link routers, Fire Stick, TV BOX).
• Home Phone Residential VoIP telephony service for Bermuda households offering unlimited local calls plus US, Canada, and UK landline calling, with Bermuda and US phone numbers available on multiple plan tiers up to $40+/month.
• Mobile Plan (Residential) Residential mobile plans for Bermuda consumers with multi-country roaming in 20 countries, international calling, and a triple-number SIM (Bermuda, USA, UK). Tiers include Unlimited ($199), Business+ ($165), Business ($125), New Entrepreneur ($99), Economy ($75), Student ($50), Senior ($42), and IoT ($35).
• Live TV Live and on-demand streaming TV service with 500+ channels in 25+ languages, sports packages (Premier League, Champions League, top sporting events), on-demand video, and cloud DVR for $50/month.
• Taxi SIM Data-only SIM product purpose-built for taxi meters in Bermuda, offering 5MB data and no voice at $41/month.
• Calling Card Prepaid calling card for low-rate long-distance calls worldwide, targeted at visitors to Bermuda; supports online recharge in $10/$20/$25/$100 denominations and balance checks.
• Secure Managed Internet (SD-WAN) Managed Software-Defined WAN service for Bermuda businesses that aggregates multiple WAN links, performs traffic shaping and application steering, and provides centralized design, provisioning, and 24/7 monitoring on a multi-vendor stack.
• SOHO Small Business Internet Full-fiber broadband for 1–10 employee small businesses in Bermuda, providing one static IP and gigabit-class connectivity (up to 1.6 Gbps) to support standard small-office networking needs for up to 190 devices simultaneously.
• DIA (Dedicated Internet Access) Carrier-grade dedicated point-to-point Internet access service for Bermuda organisations hosting servers or running mission-critical WAN applications; supports static IPs, DNS, VPN, VDI, and is delivered via T1, Ethernet, or leased lines.
• Backup Internet Redundant Internet solution for Bermuda businesses using LiveNet's licensed wireless network (up to 1Gbps), Prism fiber, and Hatteras copper, with diverse undersea cable paths to NYC and Miami POPs and separate uplink carriers.
• Managed WiFi Cloud-managed enterprise WLAN service for Bermuda businesses with 802.11ac/802.11n access points supporting 100+ users each, WIDS/WIPS security radio, integrated spectrum analysis, customizable welcome pages, integrated Bluetooth/Beacons, and a per-AP subscription model with lifetime warranty hardware.
• Cloud Phone System (Hosted PBX) Hosted PBX feature set for Bermuda businesses including auto-attendant, business hour rules, call recording, conferencing, find-me/follow-me, hunt groups, voicemail-to-email, soft phone support (X-Lite, Eyebeam, Bria, Zoiper), Outlook click-to-dial, and unlimited internal calling across multiple phone numbers.
• Mobile Communicator (Unified Communicator App) Cross-platform unified communications app for business users providing video calling, instant messaging, presence, one-click conferencing (up to 100 participants, grid layout), screen sharing, meeting chat, and voicemail-to-email transcription.
• Global SIP / SIP Trunk to MS Teams Centralized SIP-based voice service connecting PBXs (including Microsoft Teams via SIP Trunk) to LiveNet's international PSTN breakouts, with centralized dial plans and number management across USA, Europe, Australia, New Zealand, and major Asian countries.
• Fax to Email (Digital Fax) Cloud-based internet faxing service that converts incoming faxes to PDF and emails them, supports number porting, multiple fax numbers globally via LiveNet SIP, and emphasises HIPAA and PCI DSS-aligned handling.
• Managed Firewall Multi-layered managed network security service for Bermuda businesses that safeguards networks against viruses, malware, and emerging threats, delivered as part of the LiveNet business solution suite.
• Custom Software Development End-to-end custom software services including technical consulting, MVP development via Lean Product Accelerator methodology, legacy modernization, cloud development, full-stack, mobile app, API-driven development, UX/UI design, and enterprise software delivery via a global developer network (Latin America, Europe, Asia, North America).
• Intuens DMS Complete office automation and document management platform for electronic transfer, raw data storage, workflow, document management, and records management, marketed to government and enterprise customers (originally deployed for the Bermuda Cabinet Office).
• E-Commerce & Payment Gateway Payment gateway integration service for Bermuda e-commerce websites with documentation, custom integration, 24/7 technical support, SLAs, and an online transaction reporting portal for site owners.
• Livenet Unify (Secure Document Storage) Holistic physical and digital records management suite for Bermuda organisations covering scanning/digital transformation, indexed records management with 24/7 access, secure chain-of-custody destruction, NAID AAA-certified shredding, and AI-powered automation on a flat-rate subscription.
• Secure Document & Data Destruction Certified data destruction service with four options (hard drive wiping via Killdisk software, on-site hard drive shredding, secure hard disposal, certified equipment destruction) compliant with NIST, DoD, GDPR, and HIPAA. Includes magnetic fragmentation and disk shredding with photographic evidence.
• Cloud Hosting & Co-Location Cloud hosting and co-location data center services leveraging LiveNet's Bermuda data center interconnects to four last-mile infrastructures and dual POPs in NYC and Miami.
• Xiaomi Phone Co-branded Xiaomi smartphone marketed by LiveNet with fast performance, long battery life, high-quality camera, and seamless integration with LiveNet's network; sold via the LiveNet Mi Store (mi-store.bm).
• Jimmy Phone LiveNet-marketed smartphone positioned for speed, power, and seamless LiveNet network connectivity (alternate to the Xiaomi Phone in the newer site variant).

Quantifiable outcome

• 99% uptime via redundant network across separate undersea cables (New York + Miami POPs)
• +4 more outcomes

Named customers1 record

Segments7 records

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

AI capability4 records

Feature12 records

Partnerships

Nine partnerships are on record, tiered flagship, core and minor.

• AT&TflagshipStrategic or Co-development PartnerStrategic partnership listed on About page as enabling advanced services like static IPs, MPLS and SDN connections, and hosted cloud solutions for LiveNet customers. AT&T is also referenced as a former Bermuda telecom operator in the 2005 industry history section.
• CiscoflagshipTechnology or IntegrationCisco is a core technology partner enabling LiveNet's networking and communications infrastructure. LiveNet maintains in-house certified Cisco engineers to deliver and support solutions. Cisco's logo is displayed on the LiveNet homepage technology partners section.
• Cambium NetworksflagshipTechnology or IntegrationCambium is a technology partner enabling LiveNet's wireless last-mile and broadband infrastructure. Cambium's logo is displayed on the LiveNet homepage alongside Tata and Cisco.
• Check PointflagshipTechnology or IntegrationCheck Point is a security technology partner supporting LiveNet's managed firewall and cybersecurity services offering.
• MicrosoftflagshipTechnology or IntegrationMicrosoft is a technology partner enabling LiveNet's hosted cloud solutions, business productivity and UC services. LiveNet maintains certified Microsoft engineers to deliver and support solutions.
• T-MobileflagshipStrategic or Co-development PartnerT-Mobile is a strategic partnership listed on the About page, extending LiveNet's mobile and roaming service capabilities for Bermuda customers.
• Tata CommunicationsflagshipTechnology or IntegrationTata Communications is a strategic partner enabling LiveNet's subsea and global network reach, including services to New York and Miami POPs for backup internet. Tata's logo is displayed on the LiveNet homepage technology partners section.
• XiaomicoreOEM/ Whitelabel/ Licensing PartnerLiveNet promotes the Xiaomi Phone (and the alternative 'Jimmy Phone' on the new site) bundled with its connectivity service and sold via the linked mi-store.bm storefront — built for speed, power, and seamless integration with LiveNet's network.
• ICS Bermuda (IT Consulting Services)minorImplementation/ SI/ Consulting PartnerIT Consulting partner linked from LiveNet's business services menu (icsbermuda.com) for IT consulting and business management services.

Scale indicators10 records

Recent moves7 records

Expansion highlights8 records

Broad incumbents

• Twilio: Twilio is a global cloud communications platform offering programmable voice, messaging, video and SIP trunking via APIs. Its communications infrastructure competes with LiveNet's Global SIP, hosted PBX and unified communications stack at scale.
• Liberty Latin America: Liberty Latin America is a publicly listed regional telecom group operating broadband, voice, mobile and B2B services across the Caribbean and Latin America, including via Cable & Wireless and Flow brands. It operates in the same product categories as LiveNet but at much larger regional scale.
• RingCentral: RingCentral is a global cloud UCaaS provider offering cloud PBX, video conferencing, messaging and contact center as a managed subscription service. Its hosted PBX and UC product directly parallels LiveNet's Cloud Phone System and Unified Communicator offerings.
• Vonage: Vonage (now part of Ericsson) provides cloud communications, unified communications, SIP trunking and programmable communications APIs globally. Its hosted voice and SIP trunk offerings are functionally equivalent to LiveNet's Cloud PBX and Global SIP service.
• 8x8: 8x8 is a global cloud communications platform delivering voice, video, chat and contact center as a service. Its cloud PBX, UC and SIP trunking capabilities overlap directly with LiveNet's Cloud Phone System, Global SIP and Mobile Communicator products.

Direct peers

• One Communications Bermuda: One Communications is the largest Bermuda integrated telecom operator offering residential and business internet, voice, mobile, TV and managed services on the same island. It competes head-to-head with LiveNet across virtually every product line.
• Cable & Wireless (C&W) Communications: Cable & Wireless historically operated in Bermuda and across the Caribbean, providing fixed-line, broadband and mobile services. As a long-standing Bermuda telecom operator with similar full-stack residential/business offerings, it is a direct competitive comparable to LiveNet.
• Link Bermuda: Link Bermuda is a licensed Bermuda telecom operator delivering residential and business broadband, voice and mobile services on the island. It directly contests LiveNet's core connectivity and voice lines in the same single-country market.
• Bluewave Communications: Bluewave is a Bermuda-licensed telecom operator offering internet, voice and TV to residential and enterprise customers. It is one of the six active operators competing with LiveNet for the same subscriber base.

Regional players

• Flow (Caribbean): Flow delivers broadband, TV, mobile and business services across multiple Caribbean islands under Liberty Latin America. It mirrors LiveNet's bundled residential/business telco model in a similar small-island, multi-product context but serves different geographies.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks7 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/livenetbermuda
• Instagraminstagram.com/livenetbermuda/?hl=en
• Xx.com/livenetbermuda
• LinkedInlinkedin.com/company/livenet-bermuda

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about LiveNet