Upper Grand Family Health Team

What Upper Grand Family Health Team does

Upper Grand Family Health Team (UGFHT) is a publicly funded, not-for-profit primary-care organization founded in 2006 and based in Centre Wellington, Ontario. It operates as a multi-disciplinary Family Health Team under the Ontario Health Insurance Plan (OHIP) funding model, serving the residents of Centre Wellington, Arthur, Elora, Fergus, and surrounding rural communities. The organization coordinates care across a network of affiliated physician practices and an allied-health team that includes nurses, dietitians, mental health therapists, nurse practitioners, kinesiologists, pharmacists, occupational therapists, and a physician assistant. Services span primary care, individual consultations, group workshops, after-hours urgent care, and a portfolio of specialty clinics (Memory, Arthritis, RAAM Addictions, Respirology, 2SLGBTQIA+ Health), supplemented by social-determinants-of-health programming such as a CW Food Bank–operated Food Pantry.

The technology stack is conventional for an Ontario FHT rather than platform-differentiated. UGFHT delivers virtual visits through the Ontario Telemedicine Network (OTN), uses Ocean by CognisantMD for e-consent and online appointment booking, runs an internal Team Portal for staff, and collects patient feedback via SurveyMonkey. No proprietary software, API, or mobile application is disclosed. The portfolio functions as a unified FHT service model rather than a productized software architecture.

Revenue is derived almost entirely from the Ontario Ministry of Health via OHIP, with no direct patient billing for core services. UGFHT is a member of the Guelph Wellington Ontario Health Team (GW OHT) and partners with St. Mary's General Hospital (Cardiac Rehab), local internists, peer Family Health Teams, and community organizations. The organization is not publicly traded, has not raised external capital, and is governed by affiliated physicians with an Executive Director managing operations. Privacy and accessibility compliance is maintained under PHIPA 2004 and the Accessibility for Ontarians with Disabilities Act (AODA).

Name

Upper Grand Family Health Team

Legal name

Upper Grand Family Health Team

Website

https://uppergrandfht.org

Company type

Private

Founded year

2006

Operating status

Operating

Headcount range

11–50 employees

Short description

Upper Grand Family Health Team is a publicly funded, not-for-profit primary-care network in rural Ontario delivering multi-disciplinary allied health, specialty clinics, cardiac rehab, mental health services, and telemedicine to residents of Centre Wellington, Arthur, Elora, and Fergus.

Ownership category

akta.pro rank

Product category

Primary Healthcare Services

NAICS

Health Care and Social Assistance (62), Individual and Family Services (6241)

SIC

Services-Health Services (8000), Services-Offices & Clinics Of Doctors Of Medicine (8011)

akta.pro primary industry

Family & Parenting Support Services (BPAGAEAC)

Keywords

• Primary care services
• Chronic disease management
• Allied health services
• Cardiac rehabilitation
• Telehealth consultations

Headquarters

HQ city

Elora

HQ country

Canada

HQ region

North America

Offices6 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Ontario Health Insurance Plan (OHIP) Funded Services: Core healthcare services are publicly funded through the Ontario Ministry of Health via OHIP. The Family Health Team receives funding to provide primary care, health promotion, disease prevention, and chronic disease management services to residents of Centre Wellington, Arthur, and surrounding communities. No direct patient billing for core physician and allied health services.

Go-to-market motion1 record

Distribution channels5 records

Marketing channels6 records

Core offering

Upper Grand Family Health Team is a multi-disciplinary primary care network providing health promotion, disease prevention, and chronic disease management to residents of Centre Wellington, Arthur, Elora, and Fergus, Ontario. Services are delivered by a clinical team of nurses, dietitians, mental health therapists, nurse practitioners, kinesiologists, pharmacists, occupational therapists, and a physician assistant in coordination with affiliated family physicians, supplemented by specialty clinics, group workshops, telemedicine visits, and an after-hours clinic.

Product overview

Upper Grand Family Health Team operates as a multi-disciplinary primary care network serving residents of Centre Wellington, Arthur, and surrounding communities in Ontario. The organization offers a broad suite of coordinated health services organized around several core pillars: primary care via affiliated physician practices, specialty clinics, group workshops and education programs, individual allied health consultations, virtual/telemedicine visits, and community health initiatives. The core clinical team includes nurses, dietitians, mental health therapists, nurse practitioners, kinesiologists, pharmacists, occupational therapists, and a physician assistant. Key programs include a Cardiac Rehabilitation Program, Diabetes and Pre-Diabetes Education, Heart Health Nutrition Classes, Mental Health Services, and a range of Specialty Clinics (Memory, Arthritis, RAAM Addiction Medicine, Respirology, and 2SLGBTQIA+ Health). Additional services include an After Hours Clinic at Walmart in Fergus, a Food Pantry, and an online booking system via Ocean. Care delivery is supplemented by virtual visits through the Ontario Telemedicine Network (OTN). The portfolio functions as a unified family health team model rather than a platform-plus-modules architecture.

Differentiator

Problem solved

Functional benefit

Brands

• Cardiac Rehab Program: A home-based cardiac rehabilitation program offered in partnership with St. Mary's General Hospital for residents who have experienced cardiac events or procedures.
• Fergus After-Hours Clinic
• Memory Clinic
• Arthritis Clinic
• RAAM Clinic
• Respirology Clinic
• 2SLGBTQIA+ Health Clinic

Products and services

• Cardiac Rehabilitation Program An evidence-based home program helping individuals with cardiovascular conditions achieve a heart-healthy lifestyle through personalized exercise plans, risk-factor education, and ongoing support from Registered Kinesiologists, Dietitians, and Chronic Disease Management Nurses.
• Intro to Diabetes and Pre-Diabetes Education Group and individual education sessions covering what it means to have prediabetes or diabetes, how the body changes, and how to manage blood sugar through diet and lifestyle, available in-person and virtually.
• Heart Health Nutrition Class Group nutrition education led by a Registered Dietitian focused on lowering cholesterol, managing blood pressure, and supporting recovery from a cardiac event, available online.
• Mental Health Services Individual consultations and support from mental health therapists providing therapy for anxiety, depression, stress, and other mental health concerns, including distress management skills, crisis support, and connections to community resources.
• Individual Consultations One-on-one appointments with allied health professionals including nurses, dietitians, mental health therapists, nurse practitioners, kinesiologists, pharmacists, occupational therapists, and a physician assistant.
• After Hours Clinic at Walmart (Fergus) Urgent primary care clinic available by appointment only, located at Walmart in Fergus, open weekday evenings and weekends to serve patients who cannot see their regular family doctor during office hours.
• Telemedicine / Virtual Visits Video-based appointments using the Ontario Telemedicine Network (OTN), enabling patients to consult with their healthcare team from home using a telephone, smartphone, or computer.
• Memory Clinic Specialty clinic providing assessment and support for patients experiencing memory concerns or cognitive decline.
• Arthritis Clinic Specialty clinic offering assessment and management services for patients with arthritis.
• RAAM Clinic (Rapid Access Addiction Medicine) Rapid Access Addiction Medicine clinic providing addictions services including assessments, referrals, and treatment support for substance use disorders.
• Respirology Clinic Specialty clinic providing assessment and management for patients with respiratory conditions such as COPD, asthma, and other lung diseases.
• 2SLGBTQIA+ Health Clinic Specialty clinic providing inclusive, affirming healthcare services tailored to the 2SLGBTQIA+ community.
• Workshops and Group Programs Group education and wellness programs including Infant Feeding Drop-In (breastfeeding support), Caregiver Support Group, Alzheimer's and Dementia Support Group, Better Sleep workshop, Dial It Down Anxiety program, and WW Self-Management workshops.
• UGFHT Food Pantry A community food pantry hub operated in partnership with the CW Food Bank, providing food access support to patients and community members.

Quantifiable outcome

• Research shows cardiac rehab reduces risk of hospital readmission and increases life expectancy following cardiac events
• +1 more outcomes

Named customers5 records

Segments5 records

Ideal customer profiles7 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Feature3 records

Partnerships

Six partnerships are on record, tiered core and minor.

• St. Mary's General Hospital Cardiac Rehabilitation ProgramcoreStrategic or Co-development Partner · 1 January 2021The Upper Grand FHT Cardiac Rehab program operates as a satellite of St. Mary's General Hospital Cardiac Rehabilitation Program in Waterloo. The hospital provides the framework and protocols while UGFHT delivers home-based cardiac rehabilitation services locally, including exercise programs and education for cardiac patients.
• Dr. Nguyen (Local Internist)coreStrategic or Co-development PartnerLocal internist who completes stress tests for program entry, ensuring it is safe for clients to participate in the exercise portion of the cardiac rehabilitation program.
• Guelph Wellington Ontario Health Team (GW OHT)coreStrategic or Co-development PartnerThe organization is a proud member of the Guelph Wellington Ontario Health Team, collaborating with other healthcare providers in the region to coordinate patient care and system improvements.
• CW Food BankminorStrategic or Co-development PartnerThe UGFHT Food Pantry operates as a hub site for the CW Food Bank, addressing food security for patients and community members as part of social determinants of health.
• Ontario Telemedicine Network (OTN)coreTechnology or IntegrationOTN is a secure video conferencing tool funded by the Government of Ontario that enables the FHT to provide virtual visits and remote patient care, particularly for those in rural areas or unable to travel.
• Community Organizations and Other FHTsminorStrategic or Co-development PartnerCollaboration with WW Self Management, Guelph FHT, Hamilton FHT, East Wellington FHT, and Compass Community Services for workshops and shared programming including diabetes education, arthritis support, caregiver support, and mental health services.

Scale indicators3 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Compass Community Services: An Ontario community services organization explicitly named as a UGFHT collaborator on caregiver and mental health workshops. Operates an analogous community-based social support model in the same Wellington region.
• Hamilton Family Health Team: An Ontario FHT explicitly listed as a UGFHT collaboration partner for workshop delivery. Same funding model (OHIP/Ministry of Health), same multi-disciplinary allied health staffing approach, same Ontario Health Team alignment strategy.
• East Wellington Family Health Team: A neighboring Wellington County FHT that UGFHT explicitly partners with for shared programming. Operates under the identical Ontario FHT model serving an adjacent rural catchment.
• Kincardine Family Health Team: An Ontario rural Family Health Team credited as author of UGFHT blog content. Same FHT operating model, same rural multi-disciplinary primary care delivery, same OHIP funding pathway.
• WW Self-Management Program (Western Ontario): Named partner providing UGFHT's chronic disease self-management workshops. Operates a comparable Ontario chronic disease education model under similar publicly-funded programs.
• Guelph Family Health Team: An Ontario Family Health Team based in Guelph that UGFHT explicitly partners with via GW OHT and for shared workshop programming such as diabetes education. Operates the same multi-disciplinary allied-health model funded through OHIP.

Broad incumbents

• TELUS Health: Canadian health services arm of TELUS providing telemedicine, virtual care, and primary care clinic services (including acquisitions of clinics). A larger incumbent overlapping with UGFHT's telemedicine and chronic disease management offerings.
• WELL Health Technologies: A TSX-listed digital health company owning a large network of outpatient medical clinics across Canada. A broader, publicly-traded incumbent in the same primary-care-clinic segment but at national scale and with proprietary technology integration versus a publicly-funded FHT.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/uppergrandFHT
• Instagraminstagram.com/uppergrandfht
• Xx.com/UGFHT_06
• LinkedInlinkedin.com/company/the-upper-grand-family-health-team

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

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M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Upper Grand Family Health Team