ICTGlobe
ICTGlobe is a South African integrated ICT provider (Centurion, founded 2000) offering voice, fibre and wireless connectivity, cloud hosting in its own Tier-3 data centre, AI-powered call analytics, and managed services, sold to SMBs and enterprises through a 900+ channel partner network plus direct sales.
- Company typePrivate
- Founded2000
- HeadquartersCenturion, South Africa
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
What ICTGlobe does
ICTGlobe Management (Pty) Ltd is a privately held South African integrated ICT solutions provider founded in 2000, headquartered in Centurion with a regional office in Stellenbosch and operating through a 900+ channel partner network. The company delivers an end-to-end stack organised around two core pillars — Voice & Communication Services (VoIP, IP PBX, Cloud PBX, 3CX unified communications, VPBX and Vodia PBX) and Connectivity Solutions (Fibre to the Business, Fibre to the Home, LTE, 5G, licensed and unlicensed wireless, and satellite) — built on its own network infrastructure with direct interconnects to Vodacom, MTN and Cell C and aggregation agreements with Frogfoot and other FNOs. These are complemented by Cloud Services hosted in a company-owned Tier-3 data centre (99.982% uptime SLA), an AI call analytics suite (CallVault, CallAI, CallVault BI, CallTMS), and additional modules including StorVault backup, IceWarp collaboration, Numista billing, Aluxium CRM, iPOS Point of Sale, VSP and Firewall-as-a-Service, plus 24/7 managed services.
The business operates on a recurring subscription model across every product line, with revenue generated through monthly fees, per-seat or concurrent-call licensing, and bandwidth tiers, sold via a two-tier channel (reseller program and business partner program with rebates) and direct enterprise field sales. Co-CEO Rad Jankovic leads the company, which holds ICASA licences and is compliant with ISPA, POPIA and RICA. The customer base spans SMBs (Debugged Consulting, TWB Communications, AZ Solutions, Afrieta, Bizzcom, Avanine, Burika, Bitmap Solutions) and named enterprise segments including financial services, healthcare, legal, insurance, call centres, utilities and real estate (via CallVault), with Mica Hardware Group and Global BCP Group cited as enterprise users. No revenue, funding or M&A activity is disclosed in the available data.
ICTGlobe firmographics
Firmographics- Name
- ICTGlobe
- Legal name
- ICTGlobe Management (Pty) Ltd
- Website
- https://ictglobe.com
- Company type
- Private
- Founded year
- 2000
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- ICTGlobe is a South African integrated ICT provider (Centurion, founded 2000) offering voice, fibre and wireless connectivity, cloud hosting in its own Tier-3 data centre, AI-powered call analytics, and managed services, sold to SMBs and enterprises through a 900+ channel partner network plus direct sales.
- Ownership category
- akta.pro rank
ICTGlobe industry classification
Industry- Product category
- Managed ICT and Telecommunications Services
- NAICS
- Wired Telecommunications Carriers (517111), Telecommunications (517), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)
- SIC
- Services-Telephone Interconnect Systems (7385), Telephone Communications (No Radiotelephone) (4813), Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- Cloud PBX & Hosted Telephony (HDAIAHAB)
- akta.pro secondary industries
- Voice Services (POTS/VoIP) over Fixed Access (HDAIABAH), Business/Enterprise Fixed Connectivity Providers (SME/Enterprise Broadband) (HDAIABAI), Unified Communications & Collaboration Network Services (VoIP/QoS) (BPAEAEAI)
Keywords
Where ICTGlobe is headquartered
LocationHeadquarters
- HQ city
- Centurion
- HQ country
- South Africa
- HQ region
- Africa
Offices2 records
Markets served
ICTGlobe business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Infrastructure, Technology or R&D, Operations, Marketing or Sales
Revenue model
- Voice & Communication Services: Recurring revenue from VoIP, IP PBX, Cloud PBX, VPBX, and 3CX communication solutions. Revenue generated through monthly subscriptions, per-user licensing, and concurrent call capacity licensing models.
- Connectivity Solutions: Revenue from Fibre to the Business (FTTB), Fibre to the Home (FTTH), LTE, 5G, wireless (licensed and unlicensed), and satellite connectivity services. Typically subscription-based with bandwidth tiers.
- Cloud Services & Hosting: Customized cloud hosting solutions with tiered pricing based on infrastructure requirements, storage, and support levels. Revenue from cloud infrastructure, virtual servers, and data centre services.
- Managed Services: IT infrastructure management, network management, security management, and ongoing technical support delivered as recurring managed service agreements.
- CallVault & CallAI: AI-powered call recording, analysis, and business intelligence tools offered as subscription services with tiered access levels and feature sets.
- iPOS Point of Sale: SaaS point of sale solution with subscription licensing for retail, hospitality, and restaurant businesses. Additional revenue from integrations and support services.
- Platform as a Service (PaaS): Revenue from VSP (Virtual Service Provider) platform, FWaaS (Firewall as a Service), and other SaaS offerings within the ICTGlobe ecosystem.
- Channel Partner Reseller Revenue: Revenue generated through channel partners and resellers who purchase and resell ICTGlobe services. Partners access solutions through the reseller portal or operate as business partners with rebate structures.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Fibre to the Home (FTTH) packages ranging from 120Mbps to 1Gbps with exclusive reseller offers |
| Subscription | Monthly | Business fibre packages with dedicated, uncontended bandwidth for enterprises |
| Per seat | Monthly | 3CX unified communications with licensing based on concurrent calls |
| Subscription | Monthly | VPBX cloud-based voice communication with flexible, scalable pricing |
| Subscription | Monthly | Cloud hosting solutions with Tier-3 data centre infrastructure |
| Subscription | Monthly | iPOS Point of Sale with unlimited users and stock |
Go-to-market motion3 records
Distribution channels5 records
Marketing channels12 records
ICTGlobe product offering
Product offeringCore offering
ICTGlobe delivers integrated ICT solutions built around four pillars: voice and communication services (VoIP, IP PBX, 3CX, VPBX, Vodia PBX), connectivity (FTTB, FTTH, LTE, 5G, wireless, satellite) backed by a Tier-1 owned network, cloud hosting in a Tier-3 data centre, and AI-powered call analytics (CallVault, CallAI, CallTMS). These are sold on recurring subscriptions and bundled with managed IT services, primarily through a 900+ channel partner network alongside direct enterprise sales.
Product overview
ICTGlobe is a South African ICT solutions provider offering a comprehensive portfolio of products and services organized as an integrated platform-plus-modules architecture. The core offering centers on Voice & Communication Services (VoIP, 3CX, VPBX, Vodia PBX) and Connectivity Solutions (FTTB, FTTH, LTE, 5G, wireless, satellite). These are complemented by Cloud Services with Tier-3 data centre hosting, and add-on modules including CallVault (call recording), CallAI (AI-powered call analysis), CallTMS (business analytics), StorVault (backup), IceWarp (collaboration), Business Intelligence, Numista (billing), Aluxium (CRM), iPOS (Point of Sale), VSP (Virtual Service Provider), and Firewall as a Service. The ecosystem also includes Managed Services and a Reseller Program for channel partners. Products integrate with Microsoft 365, Google Workspace, Microsoft Teams, Salesforce, HubSpot, Xero, and WooCommerce.
Differentiator
Problem solved
Functional benefit
Brands
- CallVault: Tamper-proof, cloud-based voice recording system that securely stores business calls with POPIA compliance, encryption, and searchable features
- VPBX
- CallVault BI
- CallTMS
- StorVault
- IceWarp
- Numista
- Aluxium
- iPOS
- VSP
- CallAI
- ICTDigital
- ICTEngage
- ICTforum
Products and services
- Voice & Communication Services Comprehensive voice communication solutions including VoIP, IP PBX, Cloud PBX, and SIP trunking for South African businesses and resellers, leveraging ICTGlobe's owned network for quality and competitive pricing.
- 3CX Unified Communications Unified communications software providing voice, video, chat, and web conferencing as IP telephony available on-premises or in the cloud; licensed per concurrent call.
- VPBX (Virtual Private Branch Exchange) Cloud-based business voice communication service that manages calls and meetings over the internet, replacing traditional PBX hardware with flexible, scalable, cost-effective cloud delivery including call routing, voicemail, and collaboration features.
- Vodia PBX Cloud-based IP-PBX phone system from Vodia Networks that turns any device into a business phone, supporting VoIP phones, mobiles, laptops, and tablets with extensions, mailboxes, auto attendant, call centre features, conference support, and Microsoft Teams interoperability.
- Fibre to the Business (FTTB) Enterprise-grade fibre connectivity with ultra-fast symmetrical speeds, guaranteed uptime, dedicated uncontended bandwidth, and premium support for offices, retail, and manufacturing facilities.
- Fibre to the Home (FTTH) High-speed fibre connectivity for households and home offices, supporting streaming, gaming, remote work, and smart home devices; available via resellers with exclusive 120Mbps to 1Gbps packages.
- LTE and 5G Solutions Wireless connectivity using LTE and 5G networks for areas with limited fibre coverage, deployable as primary or secondary/backup connections to ensure uninterrupted service.
- Wireless and Satellite Connectivity Licensed and unlicensed wireless plus satellite connectivity solutions extending ICTGlobe's reach to rural or remote areas where traditional infrastructure is unavailable.
- Cloud Services Customised cloud hosting solutions including public, private, and hybrid cloud setups, with data housed in ICTGlobe's Tier-3 data centre and a 99.982% uptime guarantee.
- CallVault Tamper-proof, cloud-based voice recording system that securely stores business calls with 256-bit encryption, POPIA compliance, searchable storage, 2-factor authentication, and secure access logs.
- CallVault BI AI-powered call analysis that transforms call recordings into business intelligence using speech-to-text and natural language processing to identify patterns, sentiment, intent, and trends from conversations.
- CallAI AI-powered call analysis module that transforms raw call recordings into business intelligence by using speech-to-text and NLP to scan conversations for sentiment, intent, keywords, risks, and follow-up items.
- CallTMS Business call analytics module providing real-time dashboards and historical analytics across the phone system, tracking call volumes, response times, cost breakdowns, and campaign success rates.
- StorVault Secure, encrypted online backup and recovery service that protects critical business data by automatically backing up files, applications, and systems.
- IceWarp All-in-one communication and collaboration hub integrating email, messaging, document management, and video conferencing for SMEs and enterprises.
- iPOS Point of Sale Customizable point-of-sale solution for retail, hospitality, entertainment, and restaurants, offering offline sales, unlimited users and stock, eCommerce, cloud-centralized data, accounting integration, inventory management, and integrations with Xero, WordPress, WooCommerce, Q2B, and Android.
- Firewall as a Service (FWaaS) Network security service providing robust protection against cyber threats using cutting-edge firewall technology, delivered as a cloud subscription for businesses and resellers.
- Managed Services IT professionals manage business technology and infrastructure including server management, network management, endpoint support, cloud system monitoring, security management, and 24/7 technical support under SLA-backed agreements.
- Data Centre Services Colocation hosting, meet-me-room services, virtual server hosting, Layer 2 services, infrastructure as a service, business continuity planning, and disaster recovery road mapping delivered from ICTGlobe's Tier-3 data centre.
Quantifiable outcome
- 99.982% uptime guarantee through Tier 3 data centre
- +6 more outcomes
Companies that use ICTGlobe
Customer profileNamed customers18 records
Segments17 records
Ideal customer profiles4 records
ICTGlobe technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration10 records
AI capability7 records
Feature12 records
ICTGlobe partnerships and signals
Strategic signalPartnerships
Seven partnerships are on record, tiered core.
- 3CXcoreICTGlobe is a premier titanium partner for 3CX in SADEC, offering 3CX unified communications solutions including voice, video, chat, web conferencing, live chat, WhatsApp integration, and CRM integrations. 3CX serves 600,000+ customers globally and enables up to 80% cost savings on voice communications.
- Vodia NetworkscoreICTGlobe offers Vodia PBX, a cloud-based IP-PBX phone system that transforms devices into versatile communication tools with extensions, mailboxes, auto attendant, call centre features, conference support, and Microsoft Teams interoperability.
- Frogfoot (FNO)coreFrogfoot is a fibre network operator providing exclusive offers on fibre links from 120Mbps to 1Gbps for ICTGlobe resellers. ICTGlobe has aggregation agreements with Frogfoot for FTTB and FTTH connectivity.
- Vodacom, MTN, Cell CcoreICTGlobe connects directly to major networks including Vodacom, MTN, and Cell C for crystal-clear voice calls. These carrier relationships enable reliable voice services and interconnectivity.
- Microsoft Teamscore3CX and Vodia PBX integrate with Microsoft Teams, allowing Vodia to act as SBC (session border controller) for Teams, enabling internal resources to be dialed and terminating Teams calls into SIP trunks.
- Licensed Wireless ProvidercoreICTGlobe has aggregation agreements with licensed wireless providers to extend connectivity options for channel partners serving FTTB clients.
- Additional FTTH Network OperatorscoreICTGlobe has wholesale agreements with multiple FTTH network operators beyond Frogfoot to provide broader fibre coverage options for channel partners.
Scale indicators9 records
Recent moves7 records
Expansion highlights6 records
ICTGlobe competitors and assessment
Company assessmentDirect peers
- Vox Telecom: South African integrated ICT and telco provider offering fibre, voice, cloud, and managed services to SMEs and enterprises. Closest like-for-like comparison given overlapping product breadth and channel-led GTM in the same geography.
- Afrihost: Major South African fibre, hosting, and VoIP provider serving both consumers and SMEs. Directly comparable on FTTH/FTTB and hosted voice offerings, with similar channel and direct sales motion.
- Webafrica: South African ISP offering fibre, LTE, and hosted services to residential and SMB customers. Comparable connectivity-and-internet overlap and SME target segment.
- RSAWEB: South African fibre and cloud hosting provider with enterprise and SMB focus. Comparable fibre plus cloud hosting portfolio and similar data centre infrastructure positioning.
- Cool Ideas: South African fibre network operator and ISP serving residential and business customers. Comparable FTTH/FTTB connectivity offering competing for the same end customers via reseller and direct channels.
Broad incumbents
- Telkom SA SOC Ltd: South Africa's incumbent fixed-line telco with national fibre, mobile, cloud, and enterprise ICT services. Overlaps with ICTGlobe across voice, connectivity, and managed services but at vastly larger scale and a wider portfolio.
- Vodacom Business: Enterprise arm of Vodacom offering fixed and mobile connectivity, IoT, cloud, and unified communications. Overlaps with ICTGlobe's enterprise fibre and UC, but as part of a much larger mobile-led portfolio.
- MTN Business: Enterprise division of MTN providing connectivity, UC, cloud, and managed services across South Africa. Competes for the same enterprise and SME wallet share but with national scale and broader mobile assets.
- BCX (Dimension Data / NTT): Large South African systems integrator and managed services provider within the NTT/Dimension Data group. Overlaps with ICTGlobe on enterprise voice, connectivity, and managed services, but with a much wider enterprise and public-sector footprint.
Regional players
- Liquid Intelligent Technologies: Pan-African fibre, cloud, and managed services provider with cross-border reach. Similar portfolio breadth (connectivity + cloud + UC) but operating across multiple African geographies rather than South Africa only.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
ICTGlobe social profiles
Digital presenceICTGlobe compliance and trust
Trust signalCompliance5 records
ICTGlobe financial estimates
Financial estimateRevenue estimate
Valuation estimate
ICTGlobe leadership team
Management profileNumber of profiles
Profiles1 record
ICTGlobe funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
ICTGlobe M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about ICTGlobe
What does ICTGlobe do?
ICTGlobe delivers integrated ICT solutions built around four pillars: voice and communication services (VoIP, IP PBX, 3CX, VPBX, Vodia PBX), connectivity (FTTB, FTTH, LTE, 5G, wireless, satellite) backed by a Tier-1 owned network, cloud hosting in a Tier-3 data centre, and AI-powered call analytics (CallVault, CallAI, CallTMS). These are sold on recurring subscriptions and bundled with managed IT services, primarily through a 900+ channel partner network alongside direct enterprise sales.
Is ICTGlobe a public or private company?
ICTGlobe is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was ICTGlobe founded?
ICTGlobe was founded in 2000. It employs 51 to 100 people.
Where is ICTGlobe based?
ICTGlobe is headquartered in Centurion, South Africa, in the Africa region.
How does ICTGlobe make money?
Eight revenue lines are on record. Voice & Communication Services are the primary driver. The others are connectivity Solutions, cloud Services & Hosting, managed Services, callVault & CallAI, iPOS Point of Sale, platform as a Service (PaaS) and channel Partner Reseller Revenue.
Who are ICTGlobe's main competitors?
Direct peers on record are Vox Telecom, Afrihost, Webafrica, RSAWEB and Cool Ideas. Broad incumbents are Telkom SA SOC Ltd, Vodacom Business, MTN Business and BCX (Dimension Data / NTT). Liquid Intelligent Technologies is listed as a regional player.
Does ICTGlobe have an API?
No public API is recorded for ICTGlobe.
What industry is ICTGlobe in?
ICTGlobe's product category is Managed ICT and Telecommunications Services. Its primary akta.pro industry code is HDAIAHAB, Cloud PBX & Hosted Telephony, with a secondary code of HDAIABAH, Voice Services (POTS/VoIP) over Fixed Access. Its NAICS code is 517111 and its SIC code is 7385.