City of East Point
The City of East Point is a chartered municipal government in Fulton County, Georgia, serving 38,115 residents with utilities, police, fire, court, planning, and digital citizen services through platforms including Access East Point, UtilityHawk, and Online Bill Pay.
- Company typePrivate
- Founded1887
- HeadquartersAtlanta, United States
- Headcount101–250
- GTM typeB2B and B2C
- OfferingServices
What City of East Point does
The City of East Point is a municipal government entity chartered in 1887 and located in Fulton County, Georgia, within the Atlanta metropolitan area. It serves 38,115 residents across 16,062 households (2023) and is the sixth largest city in the county. The city provides a full suite of municipal services — police, fire, water and sewer, electric power (East Point Power), solid waste collection, municipal court, planning and zoning, economic development, parks and recreation, and public works — delivered through roughly 20 operational departments serving residents, local businesses, and film production companies seeking location permits. Customer Care serves as the central service desk, billing and account management function across utilities.
The city has built a digital citizen services platform atop commercial integrations: Access East Point (311 citizen request system, SeeClickFix), UtilityHawk (utility usage and billing management), Online Bill Pay (BSA Online for property tax and utility payments), CodeRED (emergency notification), ArcGIS-powered GIS maps, Swagit (council meeting video), and Virtual Court. SeeClickFix, ArcGIS, CodeRED, Swagit, Zoom, GovernmentJobs, and BSA Online are the primary vendor integrations. A 2024–2025 East Point Power Update and a published Strategic Plan (updated 2025) indicate ongoing service modernization.
Revenue is generated through five streams: recurring property taxes, recurring utility billing (water/sewer/power), transaction-based business licenses and permits, court fines and fees, and recurring solid waste charges. Operating under Mayor Keisha Chapman with 101–250 employees, the city recently secured federal funding partnerships (January 2025) for drinking water infrastructure and expanded equity and workforce development programs.
City of East Point firmographics
Firmographics- Name
- City of East Point
- Legal name
- City of East Point, Georgia
- Website
- https://eastpointcity.org
- Company type
- Private
- Founded year
- 1887
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- The City of East Point is a chartered municipal government in Fulton County, Georgia, serving 38,115 residents with utilities, police, fire, court, planning, and digital citizen services through platforms including Access East Point, UtilityHawk, and Online Bill Pay.
- Ownership category
- akta.pro rank
City of East Point industry classification
Industry- Product category
- Municipal Government Services
- NAICS
- Executive, Legislative, and Other General Government Support (921), Fire Protection (922160), Police Protection (922120), Justice, Public Order, and Safety Activities (922)
- SIC
- Electric Services (4911), Water Supply (4941), Transportation Services (4700)
- akta.pro primary industry
- Mayor/City Manager & General Administration (BPAIACAA)
Keywords
Where City of East Point is headquartered
LocationHeadquarters
- HQ city
- Atlanta
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
City of East Point business model
Business model- GTM type
- B2B and B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Technology or R&D, Supply Chain, Marketing or Sales
Revenue model
- Property Taxes: Property tax collection from homeowners and property owners within the city limits. The city processed property tax payments and works with mortgage companies for payment processing.
- Utility Billing (Water, Sewer, Power): Residential and commercial utility services including water, sewer, and power distribution. Customer Care department manages billing and payment collection.
- Business Licenses and Permits: Fees collected for business licensing, planning permits, building inspections, and zoning approvals through the Planning & Community Development department.
- Municipal Court Fines and Fees: Revenue from court citations, school zone cameras, traffic violations, and probation services managed through Court Services.
- Solid Waste Services: Sanitation and solid waste collection services billed to residential and commercial customers.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Usage-based | Monthly | Commercial Utility Rates |
| Usage-based | Monthly | Residential Utility Rates |
Distribution channels4 records
Marketing channels8 records
City of East Point product offering
Product offeringCore offering
The City of East Point is a municipal government providing a broad range of public services to residents and businesses, including electric utility service through East Point Power, water and sewer utilities, public safety (police and fire), permitting and licensing, planning and zoning, parks and recreation, municipal court services, and citizen engagement tools such as Access East Point (311) and online bill pay via UtilityHawk.
Product overview
The City of East Point operates a comprehensive municipal government platform offering citizen-facing digital services across utility management, public safety, planning and zoning, and community services. The core service portfolio includes Access East Point (311 citizen request system), UtilityHawk (utility management), Online Bill Pay (payments), East Point Power (electric utility), Customer Care (central service desk), GIS Maps (ArcGIS-powered mapping), Virtual Court (judicial services), CodeRED Emergency Alerts, and the NEXT GENERATION Summer Internship Program. These services are integrated through partnerships with SeeClickFix, BSA Online, Swagit, and other platforms to provide accessible, transparent government services to residents.
Differentiator
Problem solved
Functional benefit
Products and services
- East Point Power Electric utility service delivering power to residential and commercial customers within the City of East Point's service area.
- Online Bill Pay Web-based utility billing service enabling customers to view and pay water, sewer, and electric bills online.
- UtilityHawk Utility account management platform supporting customer self-service for utility accounts, billing, and service requests.
- Access East Point Citizen service request platform (311) for residents to submit non-emergency service requests such as pothole reporting, code enforcement, and other municipal service issues.
- Virtual Court Online municipal court platform enabling remote participation in court hearings and case management for traffic and municipal citations.
- GIS Maps Public geographic information system (GIS) providing access to maps and property, zoning, and infrastructure data for the City.
- CodeRED Emergency Alerts Emergency mass notification system providing residents with alerts about severe weather, emergencies, and critical community notifications.
- Customer Care Customer service department handling utility billing, service requests, and general city service inquiries for residents and businesses.
- NEXT GENERATION Summer Internship Program Summer internship program offering youth workforce development and exposure to municipal government operations.
Companies that use City of East Point
Customer profileSegments3 records
Ideal customer profiles2 records
City of East Point technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration7 records
City of East Point partnerships and signals
Strategic signalPartnerships
Six partnerships are on record, tiered core and minor.
- U.S. Senators Jon Ossoff and Rev. Raphael WarnockcoreFederal partnership for upgrading drinking water infrastructure in East Point, with federal funding secured through congressional appropriations.
- Partnership for Southern EquityminorPartnership focused on advancing equity and inclusion within the City of East Point through collaborative community initiatives.
- SeeClickFixcorePartnership to develop the 'Access East Point' app - a 311 citizen request and work management tool that enables residents to report non-emergency service requests. Technology builds trust between citizens and city staff by making it easy to report, manage and resolve service issues.
- Fulton County Department of Registration & ElectionscorePartnership for municipal elections coordination, absentee voting, and voter registration services for East Point residents.
- Georgia Municipal AssociationminorMembership in state municipal association providing resources, advocacy, and best practices for Georgia cities.
- National League of CitiesminorMembership organization providing advocacy, research, and resources for city governments across the United States.
Scale indicators4 records
Recent moves6 records
Expansion highlights5 records
City of East Point competitors and assessment
Company assessmentDirect peers
- City of Fairburn, Georgia: South-metro Atlanta city operating a full municipal-services stack including police, fire, court, planning and economic development for a population base in the same 10k–30k range.
- City of Riverdale, Georgia: Nearby Clayton County municipality providing equivalent general-government services to a comparable small-city population.
- City of College Park, Georgia: Adjacent Fulton County municipality of comparable size operating its own utilities, municipal court, police, fire, and economic-development programs — the closest structural peer to East Point.
- City of South Fulton, Georgia: Newly incorporated Fulton County city with a similar suburban municipal-services profile and a population of comparable scale to East Point.
- City of Forest Park, Georgia: Neighburing south-metro Atlanta municipality with municipal court, police and utilities, structurally aligned with East Point's service portfolio.
- City of Hapeville, Georgia: Small Fulton County city immediately adjacent to East Point and Hartsfield-Jackson, running its own municipal services and competing for the same airport-area commercial tenants.
- City of Union City, Georgia: Fulton/Fayette County suburb delivering police, fire, public works, court and economic development services to a comparable small-city resident base.
Others
- Tyler Technologies: Major civic-tech vendor whose municipal ERP, utility-billing, court and permitting platforms supply many of the same back-office and citizen-facing systems East Point consumes.
Regional players
- City of Morrow, Georgia: Clayton County suburb in the south-metro corridor operating municipal services to a small population; comparable in scale though outside Fulton County.
Broad incumbents
- City of Atlanta, Georgia: Anchoring the same metro and county; much larger but exercises overlapping authority over zoning, utilities oversight and shared transportation concerns relevant to East Point.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat3 records
Key risks5 records
Key highlights7 records
Customer concentration
City of East Point social profiles
Digital presenceCity of East Point financial estimates
Financial estimateRevenue estimate
Valuation estimate
City of East Point leadership team
Management profileNumber of profiles
Profiles1 record
City of East Point funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
City of East Point M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about City of East Point
What does City of East Point do?
The City of East Point is a municipal government providing a broad range of public services to residents and businesses, including electric utility service through East Point Power, water and sewer utilities, public safety (police and fire), permitting and licensing, planning and zoning, parks and recreation, municipal court services, and citizen engagement tools such as Access East Point (311) and online bill pay via UtilityHawk.
Is City of East Point a public or private company?
City of East Point is a private company. It is classified as state government owned and is currently operating.
When was City of East Point founded?
City of East Point was founded in 1887. It employs 101 to 250 people.
Where is City of East Point based?
City of East Point is headquartered in Atlanta, United States, in the North America region.
How does City of East Point make money?
Five revenue lines are on record. Property Taxes are the primary driver. The others are utility Billing (Water, Sewer, Power), business Licenses and Permits, municipal Court Fines and Fees and solid Waste Services.
Who are City of East Point's main competitors?
Direct peers on record are City of Fairburn, Georgia, City of Riverdale, Georgia, City of College Park, Georgia, City of South Fulton, Georgia, City of Forest Park, Georgia, City of Hapeville, Georgia and City of Union City, Georgia. Tyler Technologies is listed as an others. City of Morrow, Georgia is listed as a regional player. City of Atlanta, Georgia is listed as a broad incumbent.
Does City of East Point have an API?
No public API is recorded for City of East Point.
What industry is City of East Point in?
City of East Point's product category is Municipal Government Services. Its primary akta.pro industry code is BPAIACAA, Mayor/City Manager & General Administration. Its NAICS code is 921 and its SIC code is 4911.