Animal Trust

What Animal Trust does

Animal Trust (legal name: Animal Trust Vets CIC) is a UK Community Interest Company that operates a network of 16 directly owned veterinary practices across Northern England, Wales, and Scotland, helping more than 20,000 pets per month. The company delivers general practice care (vaccinations, neutering, dentistry, diagnostics, surgery), 24/7 emergency Pet A&E services across five hospital locations (Bolton, Barnsley, Ellesmere Port, Shrewsbury, Teesside), and a referral service for complex orthopaedic, soft tissue, and CT-imaging cases referred from both internal and external veterinary practices. Facilities are equipped with digital X-ray, ultrasound, CT scanners (Bolton and Ellesmere Port), in-house laboratories, and surgical theatres; CT scanning is priced at £1,019 for one body location and £350 for each additional location.

The business model rests on a fixed, transparent pricing architecture that bundles surgery with pre-operative blood work, up to 48 hours of hospitalisation, and post-operative medication, supplemented by a £19.50/month PawAssist pet health plan subscription providing free vaccinations, parasite control, prescriptions, and lab tests for subscribers. Free 15-minute consultations during working hours and a £125 fixed-cost Help with Complications Promise for post-surgical complications anchor the affordability positioning. The My Animal Trust customer portal supports online registration, appointment booking, and repeat prescription requests.

Distribution is exclusively direct-to-consumer across the owned practice network; external veterinary practices also refer complex cases into the referral centres. Animal Trust is a not-for-profit social enterprise that reinvests profits into services rather than distributing them, holds RCVS Practice Standards accreditation across all sites, and operates with no sales targets for clinical staff — these structural choices underpin the brand promise of affordable, mission-led veterinary care.

Name

Animal Trust

Legal name

Animal Trust Vets CIC

Website

https://animaltrust.org.uk

Company type

Private

Founded year

2012

Operating status

Operating

Headcount range

101–250 employees

Short description

Animal Trust is a UK not-for-profit Community Interest Company operating 17 veterinary practices across Northern England, Wales, and Scotland, delivering free consultations, fixed transparent pricing, and 24/7 Pet A&E services to general pet owners.

Ownership category

akta.pro rank

Product category

Veterinary Services

NAICS

Veterinary Services (541940)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011), Services-General Medical & Surgical Hospitals, Nec (8062)

akta.pro primary industry

General Practice Veterinary Clinics (Wellness & Primary Care) (HLAMAAAA)

akta.pro secondary industries

Veterinary Specialty Referral Hospitals (Multi-specialty) (HLAMACAB), Referral, Collaboration & Care Coordination Networks (Specialist Referrals, Record Sharing) (HLAMAGAJ), Veterinary Imaging, Surgery & Specialty Referral Centers (AFAEANAG)

Keywords

• Veterinary services
• Pet healthcare
• Emergency vet care
• Veterinary referral surgery
• Pet health plans

Headquarters

HQ city

Ellesmere Port

HQ country

United Kingdom

HQ region

Europe

Offices17 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. PawAssist Pet Health Plan Subscription: Monthly subscription at £19.50 providing free annual vaccinations, free parasite medication, free prescriptions (saving £27 per medication), free in-house lab tests (two per year), free eye tests, and free insurance processing. Generates predictable recurring revenue and incentivises ongoing care at Animal Trust practices.
2. Veterinary Consultation and Treatment Fees: Free consultations for sick and injured pets during working hours. Revenue generated from diagnostic tests, surgical procedures, inpatient care, medications, vaccinations, and other clinical services. Pricing is transparent and fixed-price, with surgical prices including surgery, pre-operative blood tests, up to 48 hours hospitalisation, and post-operative medication.
3. Out-of-Hours Emergency Supplement: A £79 out-of-hours emergency consultation supplement is charged at Pet A&E hospitals outside normal working hours, in addition to standard treatment and hospital care pricing.
4. Prescription and Dispensing Fees: Prescription fee of £27 per medication item prescribed. PawAssist subscribers receive prescriptions free as part of their subscription. Postal delivery for repeat prescriptions available for £5.50.
5. Diagnostic Imaging Services: Revenue from CT scans (£1,019 for one body location, £350 for additional locations), X-rays, ultrasound scans, blood profiles, and comprehensive diagnostics packages. Available at hospital locations (Bolton and Ellesmere Port for CT).
6. Surgical Procedures: Fixed-price surgical procedures including neutering (£100–£310), dentistry (£419), orthopaedic surgery (£1,779–£2,019), spinal surgery (£3,559), and abdominal/chest/throat surgeries. Prices are all-inclusive covering anaesthesia, pain relief, medication, and most follow-up care.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels6 records

Core offering

Animal Trust is a not-for-profit veterinary social enterprise operating 17 practice locations across the UK that delivers affordable general veterinary care, 24/7 emergency services, advanced referral surgery, and diagnostic imaging for companion animals. The company offers free 15-minute consultations during working hours, transparent fixed-price surgery packages, a £19.50/month PawAssist preventive care subscription, and accepts external vet referrals for complex cases at fixed below-market rates.

Product overview

Animal Trust is a UK-based not-for-profit veterinary social enterprise operating 17 practices across England, Wales, and Scotland. The company offers a unified veterinary care platform centered on free consultations, 24/7 emergency Pet A&E services, general practice care, and referral services. Key products include the PawAssist subscription health plan (£19.50/month), My Animal Trust digital portal for online appointments and repeat prescriptions, and CT scanning at hospital locations. The model emphasizes affordable, transparent pricing with no profit motive, reinvesting earnings back into services.

Differentiator

Problem solved

Functional benefit

Brands

• PawAssist: Pet health plan subscription service offering savings on medications, vaccines, lab tests, and parasite control for £19.50/month
• Pet A&E
• Paw Referrals

Products and services

• Pet A&E (Accident and Emergency) 24/7 emergency veterinary service providing urgent treatment, emergency surgery, inpatient hospital care and stabilisation at five dedicated hospital locations (Bolton, Barnsley, Ellesmere Port, Shrewsbury, Teesside, with Warrington launching July 2026). Open to all pets whether registered or not; non-registered and out-of-hours cases pay a £79 supplement on top of normal daytime pricing.
• General Practice Care Full-service general practice veterinary care including free 15-minute consultations, vaccinations, neutering, dentistry, X-rays, ultrasound, blood tests, endoscopy, general surgery, soft tissue surgery, ENT surgery, eye surgery, and tumour removal. Delivered across all 17 Animal Trust practice locations for cats, dogs, rabbits, and other companion animals.
• Referral Care Services (Paw Referrals) Advanced veterinary care for complex cases (orthopaedic surgery including TPLO/CWO cruciate repair and fracture repair, spinal surgery, soft tissue surgery, CT imaging, advanced medical investigations) provided at referral centres in Barnsley, Bolton, Ellesmere Port, Shrewsbury, Teesside and Warrington. Accepts both internal Animal Trust patients and external veterinary practice referrals via a structured referral form. Includes the Help with Complications Promise covering further treatment at a fixed £125 after surgery at Animal Trust.
• PawAssist Pet Health Plan Monthly subscription health plan at £19.50/month (12-month minimum) providing free annual vaccinations, free comprehensive parasite medication, free prescriptions, two free in-house lab tests per year, free eye tests, and free insurance processing for enrolled pet owners. Designed to make preventive pet healthcare budgetable, with PawAssist subscribers saving £206+ on a single treatment course versus paying per service.
• CT Scanning (Diagnostic Imaging) Advanced CT diagnostic imaging for complex internal diagnoses and surgical planning, available on-site at the Bolton and Ellesmere Port practices. Priced at £1,019 for one body location and £350 for each additional body location.
• My Animal Trust Online Portal Online customer portal accessible 24/7 enabling pet owners to register with Animal Trust, book appointments online, request repeat medications, manage written prescriptions, upload clinical history, and access their pet's account. The portal underpins the digital customer journey for all practice services.
• Repeat Medication Service Online self-service medication request and postal delivery service available via the My Animal Trust account, allowing pet owners to order repeat prescriptions and written prescriptions (which can be taken to another pharmacy), with postal delivery of repeat prescriptions available for £5.50.
• Free Veterinary Consultations Free 15-minute consultations with a qualified vet for sick and injured pets during normal working hours at all 17 Animal Trust practice locations, open to all pet owners regardless of registration status. Removes the cost barrier to seeking professional veterinary advice and serves as the entry point into Animal Trust's clinical pathway.

Quantifiable outcome

• 20,000+ pets helped per month across all locations
• +3 more outcomes

Named customers1 record

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Three partnerships are on record, tiered core and minor.

• Campbell & Galloway Vets GlasgowcoreStrategic or Co-development PartnerCampbell & Galloway Vets Glasgow joined the Animal Trust family, with the same trusted team continuing to serve the Glasgow community under the Animal Trust brand. Previously an independent practice, the acquisition expanded Animal Trust's geographic reach into Scotland. The clinic offers the full Animal Trust model of affordable, free consultation-based GP veterinary care in Ibrox, Glasgow.
• Emergency Vets GlasgowminorStrategic or Co-development PartnerEmergency Vets Glasgow (64 Workzone, 37 Rosyth Rd, G5 0YD) provides out-of-hours emergency care for pets when Animal Trust Glasgow's practice is closed (18:30–08:30 Monday–Saturday, all day Sunday). Ensures continuous emergency cover for Glasgow-area pet owners.
• Vets Now GlasgowminorStrategic or Co-development PartnerVets Now Glasgow (123 North St, G3 7DA) provides out-of-hours emergency care for pets when Animal Trust Glasgow's practice is closed. An alternative emergency care provider ensuring Glasgow pet owners have access to urgent care 24/7.

Scale indicators5 records

Recent moves9 records

Expansion highlights6 records

Direct peers

• CVS Group: UK-listed veterinary services group operating a large network of small animal practices, referral hospitals, and diagnostic laboratories. Highly comparable to Animal Trust across general practice, referral, and emergency service lines, with overlapping customer segments.
• IVC Evidensia: Largest UK and European veterinary group, owned by EQT, combining general practice clinics with multi-specialty referral hospitals. Directly comparable in service breadth (GP + referral + emergency) though operating a profit-driven rather than CIC model.
• Medivet: UK-wide veterinary group offering general practice, specialist referral, and 24/7 emergency care through a hub-and-spoke model. Closely comparable network structure, with shared specialist referral centres supporting surrounding GP clinics — analogous to Animal Trust's A&E + referral hospital architecture.
• VetPartners: Large UK and European veterinary group combining small animal general practices with specialist referral hospitals. Comparable multi-site, multi-service model, though operating as a PE-backed consolidator rather than a community interest company.
• Vets4Pets (Pets at Home): UK high-street veterinary chain operated under the Pets at Home umbrella, offering general practice services inside or adjacent to pet superstores. Directly comparable in serving the broad general-public pet owner segment with value-oriented positioning.
• Vets Now: UK's leading dedicated out-of-hours and emergency veterinary care provider, with hospital and clinic locations across the country. Highly comparable to Animal Trust's Pet A&E service line and an active partner/competitor in emergency cover at several Animal Trust sites.
• Linnaeus: UK network of primary care practices and specialist referral hospitals, owned by Mars Petcare. Directly comparable on advanced referral services (orthopaedics, imaging, internal medicine) that overlap with Animal Trust's Paw Referrals and CT offerings.
• Goddard Veterinary Group: Long-established London and South East veterinary group with GP practices and a flagship RCVS-tier 3 hospital. Comparable multi-service veterinary model, though geographically weighted to the South where Animal Trust is absent.
• Village Vet: London and Home Counties veterinary group owned by Linnaeus/Mars, combining GP clinics with a 24/7 hospital in Hampstead. Comparable integrated GP-plus-emergency service model, focused in regions Animal Trust does not currently serve.

Broad incumbents

• Blue Cross: UK animal welfare charity operating veterinary services for eligible low-income pet owners. Comparable mission-driven, not-for-profit ethos and provision of subsidised veterinary care, though targeted at a narrower beneficiary segment than Animal Trust's general public.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

• Xx.com/AnimalTrustUK
• Facebooken-gb.facebook.com/ATvets
• LinkedInlinkedin.com/company/animal-trust-vets
• Instagraminstagram.com/animaltrustvets

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Animal Trust