Incident Control Room
Incident Control Room builds ICR, a mobile-first SaaS platform for incident command and crisis response, sold to fire and rescue services, universities, pharmaceutical manufacturers, and equipment hire operators across Ireland, the UK, APAC, and North America.
- Company typePrivate
- Founded2010
- HeadquartersCork, Ireland
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What Incident Control Room does
Incident Control Room (trading as Incidentcontrolroom.com® / ICR™) is a Cork-headquartered software company that builds and sells a mobile-first, cloud-based incident and crisis management platform. The product is delivered as SaaS across iPhone, iPad, Android, PC, and laptop, and is purpose-built around emergency response workflows rather than adapted from generic collaboration tools. Core components include configurable Action Cards™ that guide responders step-by-step with time-stamped decision logging, ICR™ virtual whiteboards for live multi-party situational awareness, automatic incident report generation with KPIs and trend analytics, dynamic risk assessment prompts, GPS-tagged incident classification, granular role-based permissions, offline mode with zero data loss on resync, and multilingual support (English, French, German, Spanish).
The company sells to organisations with formal incident command obligations, segmented by vertical into Fire and Rescue (its strongest installed base with over 50% of Irish Fire and Rescue Services adopted by late 2014 and expanded into the UK in 2015), Education (Heriot-Watt University across UK/Dubai/Malaysia supporting more than 30,000 students; University College Cork; Dundalk Institute of Technology), Pharmaceutical Manufacturing, and Equipment and Machine Hire (Nationwide Platforms/Lavendon Group across 76 depots in 11 countries). GTM combines direct enterprise sales (30-minute scheduled demos, dedicated relationship management via Janette Noakes), industry events (Emergency Services Show), bi-annual user groups, and authorised resellers (Complete Crisis Solutions Pty Ltd for Australia and New Zealand). ICR operates as a subsidiary within the Zenith Technologies group, employs 11–50 people, and is not externally funded or publicly listed. Revenue is generated through annual SaaS subscriptions that bundle software, hosting, mobile apps, support, maintenance, and upgrades, supplemented by professional services for implementation and super-user training.
Incident Control Room firmographics
Firmographics- Name
- Incident Control Room
- Legal name
- Incidentcontrolroom.com®
- Website
- https://incidentcontrolroom.com
- Company type
- Private
- Founded year
- 2010
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Incident Control Room builds ICR, a mobile-first SaaS platform for incident command and crisis response, sold to fire and rescue services, universities, pharmaceutical manufacturers, and equipment hire operators across Ireland, the UK, APAC, and North America.
- Ownership category
- akta.pro rank
Incident Control Room industry classification
Industry- Product category
- Incident & Crisis Management Software
- NAICS
- Security Systems Services (56162), Security Systems Services (except Locksmiths) (561621)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Disaster Response Coordination & Incident Command (EOC/ICS) (HLAJAGAB)
- akta.pro secondary industries
- Emergency Management & Incident Command (EOC/ICS) (EDALAEAD), Emergency Management & Incident Command Planning (EOP, ICS) (EDAEACAD), Incident Command System (ICS) & Emergency Management Training/Exercises (Tabletop/Drills) (EUAHALAE), Facility Emergency Response Plans (ERP) & Integrated Contingency Plans (ICP) (EUAHALAB)
Keywords
Where Incident Control Room is headquartered
LocationHeadquarters
- HQ city
- Cork
- HQ country
- Ireland
- HQ region
- Europe
Offices2 records
Markets served
Incident Control Room business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Revenue model
- SaaS / Subscription Licensing: Cloud and mobile enterprise software application delivered as a subscription service. The platform is described as a SaaS (Software as a Service) model wrapping up software cost, hosting costs, mobile apps, support, maintenance and upgrades into one monthly or annual cost. Both traditional and SaaS licensing models are referenced in the company's materials.
- Professional Services / Implementation: Training and implementation services including super user training sessions for enterprise deployments. The company conducts training of super user teams who then roll out the solution regionally.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Quote-based / Not publicly disclosed |
Go-to-market motion3 records
Distribution channels3 records
Marketing channels9 records
Incident Control Room product offering
Product offeringCore offering
Incidentcontrolroom.com® (ICR™) is a cloud and mobile SaaS platform for emergency, incident, and crisis management. It delivers real-time incident response coordination through configurable Action Cards™, virtual ICR™ Whiteboards, live incident logs with instant messaging, automatic time-stamped audit-trail reporting, dynamic risk assessments, offline mode with zero data loss, and granular role-based permissions. The platform is sold as a core Emergency Management Information System and as industry-specific modules tailored for Fire & Rescue Services, Education, Pharmaceutical Manufacturing, and Equipment & Machine Hire.
Product overview
Incident Control Room offers ICR™ as a unified mobile-first incident management and crisis response platform with configurable modules tailored for specific industries. The core platform consists of the ICR™ Emergency Management Information System, supplemented by industry-specific solutions including ICR: Campus Incident Control™ for education establishments, ICR: Fire and Rescue™ for fire services, ICR™ for Pharmaceutical Manufacturing, and ICR™ for Equipment and Machine Hire. All solutions share common capabilities including Action Cards for guided workflows, ICR whiteboards for real-time team collaboration, automated incident reporting with date/time stamping, and mobile applications available on iPhone, iPad, and Android devices plus PC and laptop access.
Differentiator
Problem solved
Functional benefit
Brands
- ICR: Fire and Rescue™: Incident command software specifically designed for Fire and Rescue Services across Ireland and the UK, enabling incident commanders to manage and record decision logs with mobile devices.
- ICR: Campus Incident Control™
- ICR™ for Pharmaceutical Manufacturing
- ICR™ for Equipment and Machine Hire
Products and services
- ICR™ — Emergency Management Information System The core ICR™ platform — a mobile-first, cloud-based incident management and business continuity system that captures data at incident scenes and relays real-time information to response teams. Features include Action Cards™ for consistent incident response, ICR™ Whiteboards for team collaboration, automated incident report generation, and date/time-stamped audit trails. It is used across multiple sectors including manufacturing, food & beverage, marine ports, aviation/airports, and health and safety.
- ICR: Campus Incident Control™ A crisis management software tool for tertiary, secondary, and primary education establishments that safeguards students during campus incidents (fire, lockdown, bomb threats) and off-campus incidents (field trips, transportation). Includes multilingual interface (English, French, German, Spanish), offline capability, automatic incident reporting, and integration with 3rd party HR systems and Student SMS Broadcast systems.
- ICR: Fire and Rescue™ Incident command software specifically designed for Fire and Rescue Services across Ireland and the UK, supporting the National Incident Command System. Provides Incident Commanders with decision logging, tactical mode selection, dynamic risk assessments, nominal role boards, and access to standard operating guidelines on mobile devices, with live incident command boards viewable by Sector Commanders and Senior Officers in real time.
- ICR™ for Pharmaceutical Manufacturing Incident management solution for pharmaceutical manufacturing companies supporting emergency response teams with consistent incident handling, accessible guidance documents, drill gap identification, and automated reporting for regulatory compliance and business continuity.
- ICR™ for Equipment and Machine Hire Risk-based incident management solution for machine and equipment hire companies, enabling consistent incident response across geographically distributed depots globally with standardised Action Cards, multilingual support, remote incident updates for senior management, and automated reporting.
Quantifiable outcome
- Adoption by over 50% of Fire & Rescue Services in Ireland in under 12 months
- +4 more outcomes
Companies that use Incident Control Room
Customer profileNamed customers6 records
Segments5 records
Ideal customer profiles4 records
Incident Control Room technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration2 records
Feature10 records
Incident Control Room partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- Complete Crisis Solutions Pty LtdcoreComplete Crisis Solutions Pty Ltd is an Australian-based consultancy specialising in crisis management, security services, and emergency management across emergency services, maritime, aviation, military, government, and law enforcement. They serve as the authorised reseller for Incidentcontrolroom.com in Australia & New Zealand, combining their reputation for delivering credible solutions with ICR's product to target the Australian market which is described as an early adopter of cutting edge technology.
Scale indicators7 records
Recent moves5 records
Expansion highlights4 records
Incident Control Room competitors and assessment
Company assessmentDirect peers
- Quantivate: Governance, risk, compliance and business continuity software commonly adopted by financial institutions and government. Competes with ICR on continuity-of-operations drills, incident playbooks and audit reporting.
- Riskonnect: Integrated risk management, EHS and incident management suite used by enterprises across regulated industries. Overlaps with ICR on incident capture, automated reporting and dashboards for safety/compliance teams.
- Everbridge: Largest Critical Event Management platform (CEM) covering mass notification, IT alerting, travel risk and incident response for enterprise and government. Directly overlaps ICR in incident command and emergency management workflows for multinational and public-sector customers.
- Resolver: Risk and incident management software covering EHS, compliance, audit and incident response for enterprise. Overlaps ICR's configurable incident workflows and reporting, typically at the higher end of the enterprise market.
- Noggin: Business continuity, crisis management and operational resilience software for enterprise and government. Competes with ICR on incident and crisis management workflow configuration and regulatory-grade reporting.
- Fusion Risk Management: Operational resilience and incident response platform for enterprises and financial institutions. Competes with ICR for incident command, crisis management, and automated reporting use cases at large multinationals.
- Crisis24 (GardaWorld): Provider of integrated risk management, crisis response and 24/7 monitoring services to enterprises and governments. Matches ICR's incident management and crisis response capability, with a broader security operations overlay.
- Veoci: Cloud-based emergency management and EOC platform used by government agencies, universities and corporates. Closely comparable to ICR's product scope (incident command boards, action checklists, multi-agency coordination) and target buyer profiles.
Emerging players
- Onspring: No-code GRC platform including incident management, business continuity and risk workflows. Overlaps with ICR's configurable action-card and reporting approach, typically serving mid-market enterprises.
- xMatters (now part of Everbridge): Incident response and on-call management platform focused on IT/DevOps alerting that has expanded into broader critical-event response. Comparable workflow logic (checklists, escalation, audit) to ICR but with stronger IT incident emphasis.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
Incident Control Room social profiles
Digital presenceIncident Control Room financial estimates
Financial estimateRevenue estimate
Valuation estimate
Incident Control Room leadership team
Management profileNumber of profiles
Profiles1 record
Incident Control Room funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Incident Control Room M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Incident Control Room
What does Incident Control Room do?
Incidentcontrolroom.com® (ICR™) is a cloud and mobile SaaS platform for emergency, incident, and crisis management. It delivers real-time incident response coordination through configurable Action Cards™, virtual ICR™ Whiteboards, live incident logs with instant messaging, automatic time-stamped audit-trail reporting, dynamic risk assessments, offline mode with zero data loss, and granular role-based permissions. The platform is sold as a core Emergency Management Information System and as industry-specific modules tailored for Fire & Rescue Services, Education, Pharmaceutical Manufacturing, and Equipment & Machine Hire.
Is Incident Control Room a public or private company?
Incident Control Room is a private company. It is classified as corporate owned and is currently operating.
When was Incident Control Room founded?
Incident Control Room was founded in 2010. It employs 11 to 50 people.
Where is Incident Control Room based?
Incident Control Room is headquartered in Cork, Ireland, in the Europe region.
How does Incident Control Room make money?
Two revenue lines are on record. SaaS / Subscription Licensing is the primary driver. The others are professional Services / Implementation.
Who are Incident Control Room's main competitors?
Direct peers on record are Quantivate, Riskonnect, Everbridge, Resolver, Noggin, Fusion Risk Management, Crisis24 (GardaWorld) and Veoci. Emerging players are Onspring and xMatters (now part of Everbridge).
Does Incident Control Room have an API?
No public API is recorded for Incident Control Room.
What industry is Incident Control Room in?
Incident Control Room's product category is Incident & Crisis Management Software. Its primary akta.pro industry code is HLAJAGAB, Disaster Response Coordination & Incident Command (EOC/ICS), with a secondary code of EDALAEAD, Emergency Management & Incident Command (EOC/ICS). Its NAICS code is 56162 and its SIC code is 7372.