CLIMB Works

What CLIMB Works does

CLIMB Works is a privately held adventure tourism company founded in 2005 that operates two zipline tour destinations in the United States: the Mountaintop Zipline Tour in Gatlinburg, Tennessee, situated at the edge of Great Smoky Mountains National Park, and the Zipline North Shore Tour at Keana Farms on Oahu, Hawaii. The company offers fully-guided 2-to-2.5-hour adventure experiences combining side-by-side dual ziplines (up to nearly half a mile in length), UTV rides with 500 feet of elevation gain, skybridges, controlled rappels, and educational content about local history and ecology. The Smoky Mountains location features 11 unique adventures and the Hawaii location 15, with each tour combining multiple elements into a single booking. Target customers are vacationers, families, couples, and groups (typically 10-12 guests per tour) seeking premium outdoor experiences.

The company has built proprietary technology assets that extend beyond tour operations. Hackwell Innovations, founded by CLIMB Works, engineered proprietary zipline braking systems that eliminate the need for hand braking by guests and are now sold to operators worldwide. Singenuity is an in-house scheduling, waiver, and guest management software platform now offered commercially to other attraction operators. CLIMB Works Design is a separate design/build arm creating adventure courses globally, from concept through construction, with emphasis on flow, storytelling, and natural setting integration.

CLIMB Works operates a direct-to-consumer model. Revenue streams include guided tour admissions, photo packages, merchandise (branded apparel via online shop), transportation add-ons (roundtrip from Waikiki pickup points and Ritz Carlton Turtle Bay in Hawaii), and combo packages with partner attractions (Gunstock Ranch horseback riding, Polynesian Cultural Center, Smoky Mountain Outdoors, Lumberjack Feud). Distribution is primarily through the company website (powered by Singenuity), phone reservations, walk-ins, and TripAdvisor, with marketing via organic social channels (Instagram, Facebook, TikTok), a destination-focused blog, and earned media from 22,000+ reviews. Pricing is not publicly disclosed; combo packages offer savings of $35-$47 per person versus booking separately. The company appears bootstrapped and founder/owner-operated, with no disclosed institutional funding and a small core team of 11-50 employees.

Name

CLIMB Works

Legal name

CLIMB Works

Website

https://climbworks.com

Company type

Private

Founded year

2005

Operating status

Operating

Headcount range

11–50 employees

Short description

CLIMB Works is a privately held adventure tourism company operating two U.S. zipline destinations — Gatlinburg, Tennessee (Smoky Mountains) and Oahu, Hawaii (Keana Farms) — serving vacationers, families, and groups with guided 2-2.5 hour zipline, UTV, skybridge, and rappel experiences, alongside ancillary design, hardware, and software businesses.

Ownership category

akta.pro rank

Product category

Adventure Tourism / Zipline Tours

NAICS

Tour Operators (56152), Scenic and Sightseeing Transportation, Other (4879)

SIC

Services-Amusement & Recreation Services (7900), Services-Miscellaneous Amusement & Recreation (7990)

akta.pro primary industry

Zipline, Ropes Courses & Aerial Adventure Parks (THAJABAC)

akta.pro secondary industries

Adventure & Aerial Parks (Ropes Courses, Zipline Parks, Climbing Parks) (THAJAEAI), Climbing & Via Ferrata Guiding / Instruction (THAAALAH)

Keywords

• Zipline tour operations
• Adventure tourism services
• Zipline course design
• Braking system manufacturing
• Tour booking software

Headquarters

HQ city

Gatlinburg

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Infrastructure, Technology or R&D, Supply Chain

Revenue model

1. Zipline Tour Admissions: Primary revenue from selling guided zipline tour experiences at two destinations. Tours include UTV rides, multiple ziplines, skybridges, and rappelling activities. Duration ranges from 2-2.5 hours depending on location.
2. Photo Packages: Professional photography services during tours with photos available for purchase after the experience. Also pre-order photo packages available at a discount.
3. Combo Packages: Bundled offerings with partner attractions including Gunstock Ranch horseback riding and Polynesian Cultural Center visits. Provides savings compared to booking separately.
4. Transportation Services: Roundtrip transportation offered from Waikiki pickup locations and Ritz Carlton Turtle Bay for an add-on fee.
5. Merchandise: Sale of CLIMB Works branded merchandise including apparel through their online shop.

Go-to-market motion1 record

Distribution channels5 records

Marketing channels6 records

Core offering

CLIMB Works operates fully-guided zipline and adventure tours at two U.S. destinations (Gatlinburg, Tennessee and O'ahu, Hawai'i), each featuring dual side-by-side ziplines, skybridges, UTV rides, and controlled rappels over 2–2.5 hour experiences. Ancillary revenue comes from photo packages, branded merchandise, transportation add-ons, and combo packages with local partners. Beyond tours, the company operates three sub-businesses: CLIMB Works Design (adventure course design/build), Hackwell Innovations (proprietary zipline braking systems), and Singenuity (scheduling, waiver, and guest management software for attraction operators).

Product overview

CLIMB Works is an adventure tourism company operating two zipline tour destinations: the Mountaintop Zipline Tour in Gatlinburg, Tennessee (adjacent to Great Smoky Mountains National Park) offering 11 unique adventures over 2 hours, and the Zipline North Shore Tour at Keana Farms in Oahu, Hawaii offering 15 unique adventures over 2.5 hours. The company also operates three subsidiary brands: CLIMB Works Design (adventure course design and construction), Hackwell Innovations (zipline braking systems sold globally), and Singenuity (scheduling and guest management software). The company offers combo packages pairing zipline tours with activities like horseback riding at Gunstock Ranch and visits to the Polynesian Cultural Center. No public API is available.

Differentiator

Problem solved

Functional benefit

Brands

• CLIMB Works Design: Design and build arm that creates adventure courses around the world, from concept to construction.
• Hackwell Innovations
• Singenuity

Products and services

• Mountaintop Zipline Tour (Smoky Mountains)

Quantifiable outcome

• Rated #6 Best Experience in the United States by TripAdvisor Travelers' Choice
• +3 more outcomes

Named customers1 record

Segments2 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

Eight partnerships are on record, tiered core and minor.

• Hackwell InnovationscoreTechnology or IntegrationHackwell Innovations was created by CLIMB Works when they couldn't find a braking system that met their standards. They engineered their own braking products to make ziplining safer, smoother, and more intuitive. These braking products are now used around the world and continue to evolve as CLIMB Works tests and improves them in their own operations.
• SingenuitycoreTechnology or IntegrationSingenuity is CLIMB Works' own in-house software platform that handles scheduling, waivers, guest management, and more. Built first for themselves, it is now helping other operators in the industry run their attractions more smoothly, efficiently, and safely.
• CLIMB Works DesigncoreStrategic or Co-development PartnerCLIMB Works Design is the company's design/build arm that creates adventure courses around the world. From concept to construction, they focus on creating flow, storytelling, and connections to the natural environment - every course designed to feel like it belongs exactly where it is.
• Gunstock RanchminorStrategic or Co-development PartnerGunstock Ranch offers 1.5-2 hour scenic horseback rides through North Shore countryside. CLIMB Works offers combo packages pairing zipline tours with horseback riding, providing savings of up to $35 per person compared to booking separately.
• Polynesian Cultural CenterminorStrategic or Co-development PartnerPolynesian Cultural Center offers all-day access to island villages, Gateway Buffet dinner, and HĀ: Breath of Life evening show. CLIMB Works offers combo packages including PCC access with savings of up to $47 per person.
• Ritz Carlton Turtle BayminorGTM or Marketing PartnerTransportation partner for CLIMB Works Hawaii location. Offers roundtrip transportation from the Ritz Carlton Turtle Bay for tour guests, pickup typically 45 minutes before desired tour time.
• Smoky Mountain OutdoorsminorStrategic or Co-development PartnerPartnership for adventure packages combining zipline tours with whitewater rafting experiences in the Smoky Mountains.
• Lumberjack FeudminorChannel Partner/ Reseller/ DistributorAdventure package partner offering combined bookings with zipline tours for Smoky Mountain visitors. CLIMB Works promotes Lumberjack Feud show as part of vacation package planning.

Scale indicators11 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Skyline Eco Adventures: Hawaii-based zipline tour operator with multiple locations on Oahu, Maui, and Big Island. Directly comparable to CLIMB Works' Keana Farms operation as a dual zipline canopy tour experience in the same Hawaiian tourist market.
• Kauai Backcountry Adventures: Hawaiian zipline and adventure tour operator combining multiple activities (ziplines, tubing, hiking) into guided experiences. Comparable to CLIMB Works' multi-activity tour model bundling ziplines, UTV rides, and rappels.
• Navitat Canopy Adventures: Appalachian zipline canopy tour operator in Asheville, NC — a similar mountain-region aerial adventure experience to CLIMB Works' Smoky Mountains operation, sharing overlapping tourist geography and dual-cable zipline design.
• Zip World: UK-based global zipline and adventure attraction operator with multiple sites. Direct international peer demonstrating multi-location scaling of zipline brands, comparable to CLIMB Works' design/build and expansion model.
• Soaring Eagle Zipline: Multi-location zipline tour operator in the U.S. Southeast and Midwest. Comparable direct peer in canopy tour design, dual zipline format, and operating model.

Broad incumbents

• Adventures on the Gorge: Large multi-activity adventure resort in West Virginia offering ziplining, whitewater rafting, and aerial courses. Broader incumbent in the outdoor adventure tourism category with similar multi-activity package structure.
• Boyne Resorts: Large multi-property outdoor recreation and ski resort operator. Broad incumbent in destination adventure experiences; comparable insofar as it operates premium outdoor activities in iconic natural settings.

Regional players

• Anakeesta: Gatlinburg, TN-based adventure attraction featuring ziplines, mountain coaster, and aerial tree-based experiences. Direct regional competitor operating in the same Smoky Mountains tourist corridor as CLIMB Works' Tennessee location.

Others

• Viator: Global tours and attractions marketplace where CLIMB Works tours are distributed. Ecosystem participant rather than competitor; represents a distribution channel relevant to CLIMB Works' GTM.
• GetYourGuide: Global tours and attractions marketplace comparable to Viator. Relevant ecosystem participant as an alternative distribution channel for adventure attraction operators like CLIMB Works.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/CLIMBworks
• Instagraminstagram.com/climbworks
• TikToktiktok.com/@climbworks_
• Xx.com/climb_works

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about CLIMB Works