SoCura

What SoCura does

SoCura gemeinnützige GmbH is a Cologne-based IT services company that operates as a wholly-owned subsidiary of the Malteser Verbund, the German Catholic humanitarian organisation. The company delivers managed IT services together with accounting (Buchhaltung), HR/payroll administration, and consulting exclusively to welfare organisations, Catholic and Protestant church institutions, healthcare providers, and the broader social economy. Its primary customer is the parent Malteser group, including Malteser Hilfsdienst e.V. and the Malteser Service Center, but SoCura also serves external welfare organisations such as Caritas Gießen, DiCV München-Freising, SkF Frankfurt, and the Keppler-Stiftung across Germany. Headcount stands at 400+ staff distributed across three German locations, with active hiring across finance, IT, and consulting roles.

The company's core product is the Wohlfahrt.Cloud, a managed cloud platform operated from company-owned, ISO 27001-certified data centres in Germany. The platform bundles IT infrastructure, applications, telecommunications, hardware, security, compliance management, and a 24/7 Service Desk into a single outsourced stack tailored to the regulatory and operational realities of non-profits. SoCura develops ARNO in-house, a proprietary web-based resource management application for non-profits handling personnel scheduling, volunteer coordination, qualifications, materials, and event logistics. Supplementary offerings include the SoCura Campus e-learning platform (powered by Learn365 from Zensai), the Malteser Public Cloud built on Microsoft 365, a customer self-service portal, and IT-compliance consulting that supports both GDPR and the church-specific KDR-OG data protection regime.

SoCura's commercial model is anchored by recurring managed-service contracts and an enterprise field-sales motion built on dedicated IT Business Partners assigned to each customer organisation. Revenue is generated through subscription fees for Wohlfahrt.Cloud and the e-learning platform, professional service engagements in finance/HR administration, training programmes, and consulting work. Pricing is quote-based rather than list-published and is sized to customer organisation scope. The company has invested in AI capability-building since 2024 across Microsoft Copilot Studio chatbots, generative AI hackathons, an AI fundamentals e-learning course that won a 2025 E-Learning Award, and AI agents for internal operations, though core AI differentiation remains nascent and is currently built atop Microsoft platform primitives rather than proprietary models.

Name

SoCura

Legal name

SoCura gemeinnützige GmbH

Website

https://socura.de

Company type

Private

Founded year

1842

Operating status

Operating

Headcount range

251–500 employees

Short description

SoCura is a Cologne-based, non-profit IT services subsidiary of the Malteser Verbund providing managed cloud, IT compliance, accounting, HR, and consulting to German welfare, church, and healthcare organisations via its Wohlfahrt.Cloud platform and proprietary ARNO software.

Ownership category

akta.pro rank

Headquarters

HQ city

Cologne

HQ country

Germany

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Infrastructure, Technology or R&D, Operations, Marketing or Sales

Revenue model

1. IT Managed Services (Wohlfahrt.Cloud): Comprehensive managed IT services including cloud infrastructure, applications, telecommunications, and support delivered as ongoing services. Revenue generated through recurring service fees based on organization size and service scope.
2. Professional Services - Finance & HR: Accounting services (Buchhaltung) and HR/payroll services (Personal-Service) for welfare organizations. These services handle financial administration and personnel management for Malteser and other welfare customers.
3. Consulting Services: IT consulting, compliance consulting (IT-Compliance & Standards), and business process consulting for welfare organizations. Includes advisory services for digital transformation and regulatory compliance.
4. Training & E-Learning: E-Learning content development and platform services. Provides mandatory training modules such as GDPR compliance, data protection, and professional certifications for welfare sector employees.

Go-to-market motion3 records

Distribution channels4 records

Marketing channels8 records

Core offering

SoCura provides managed IT services through its Wohlfahrt.Cloud platform (cloud infrastructure, applications, telecommunications, 24/7 Service Desk) along with proprietary software (ARNO resource management, SoCura Campus e-learning) for welfare, church, and healthcare organizations in Germany. The company also delivers professional services in accounting, HR/payroll, IT consulting, and compliance (GDPR, KDR-OG) tailored to the German social economy sector, operating from company-owned ISO 27001 certified data centers.

Product overview

SoCura is an IT services company (a subsidiary of the Malteser Catholic aid organization) that provides a comprehensive portfolio of IT and administrative services for welfare, social economy, church, and healthcare organizations. Its core product is the Wohlfahrt.Cloud, a full managed IT cloud service that encompasses cloud infrastructure, applications, security, and support. Built around the Wohlfahrt.Cloud are specialized sub-products and service lines including ARNO (web-based resource management for Non-Profit organizations, self-developed by SoCura), the SoCura Campus e-learning platform (powered by Learn365), the Malteser Public Cloud (based on Microsoft 365), a Self-Service Portal for service management, IT-Compliance & Standards consulting, a 24/7 Service Desk, telecommunications/network/hardware services, and consulting/administrative services. Together these form a unified IT ecosystem tailored specifically to the operational and compliance needs of charitable and social organizations in Germany.

Differentiator

Problem solved

Functional benefit

Brands

• Wohlfahrt.Cloud: A comprehensive IT cloud service platform tailored for welfare organizations and the social economy sector in Germany.
• ARNO

Products and services

• Wohlfahrt.Cloud A comprehensive, Germany-wide operated IT cloud service tailored to welfare organizations, social economy, church, and healthcare entities. Provides full IT infrastructure including applications, security, and support as a complete managed service delivered from company-owned data centers.
• ARNO Resource Management Software Web-based resource management software self-developed by SoCura for Non-Profit organizations. Enables digital coordination of personnel, volunteers, materials, scheduling, qualifications, and event logistics for church and welfare sector organizations.
• SoCura Campus (Malteser Campus) An e-learning platform powered by Learn365 (Zensai), enabling organizations to assign training, manage e-learnings, and track compliance obligations such as annual certifications (e.g., food hygiene, GDPR) for volunteers and staff in the welfare sector.
• Malteser Public Cloud (Microsoft 365) A Microsoft 365-based cloud environment operated by SoCura for the Malteser association, providing email, collaboration, and productivity tools (Outlook, Teams, SharePoint, Forms, Planner, OneNote) for both full-time staff and volunteers.
• Self-Service Portal (Kundenportal) A web-based customer self-service portal allowing clients and IT administrators to manage orders, services, and IT resources, with approval workflows and service tracking.
• IT-Compliance & Standards Consulting A specialized consulting service for church and welfare sector organizations to implement IT compliance policies, manage data breach processes, and conduct awareness training and lectures on IT compliance (GDPR, KDR-OG).
• Service Desk (24/7 Support) 24/7 IT help desk providing first-level support for all IT service inquiries, problem resolution, and data incident management via phone, email, and the Self-Service Portal. Operates with Omnitracker ticket management and specialized topic routing.
• Cloud Services and Applications Managed cloud infrastructure and application hosting services, including data center operations, server management, and application delivery via Turbo.net from company-owned German data centers.
• Telecommunications, Network & Hardware Services End-to-end telecommunications, network infrastructure, and hardware procurement/management services including device lifecycle management for welfare and social economy sector clients.
• IT and Business Consulting (Beratung) IT and business consulting services including IT Business Partner engagement, process analysis, and digital transformation advisory for welfare, church, and healthcare organizations.
• Administrative Services (Verwaltung) Administrative services including personnel administration (HR/payroll), accounting (Buchhaltung), and back-office process management for welfare organizations such as Malteser.
• Customer Care and Support (Kundenbetreuung) Ongoing customer relationship management, IT Business Partner support, and dedicated account management for clients across welfare and social economy sectors.

Quantifiable outcome

• 24/7 service desk availability with specialized topic routing
• +2 more outcomes

Named customers7 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration13 records

AI capability4 records

Feature5 records

Partnerships

One partnership is on record.

• Malteser Hilfsdienst e.V.coreStrategic or Co-development PartnerMalteser Hilfsdienst e.V. is the parent organization and primary customer of SoCura. As a Catholic humanitarian organization operating across Germany, Malteser is the main beneficiary of SoCura's IT, accounting, and HR services. The companies share a common mission of serving people in need.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Dataport: Public-sector IT service provider for northern German states and municipalities. Comparable to SoCura as a managed IT services provider serving public/non-profit institutions with strict data residency and compliance requirements, though larger and government-anchored rather than welfare-anchored.
• AKDB (Anstalt für Kommunale Datenverarbeitung in Bayern): Provides IT services and software to Bavarian municipalities and public-sector organizations. Comparable vertical-IT-services model for German public/non-profit institutions, with own data center operations and regulatory-compliance expertise analogous to SoCura's Wohlfahrt.Cloud.
• GISA GmbH: IT service provider for public administration, energy, and social insurance in central Germany. Comparable IT-services model with strong compliance and data-residency focus for German public-sector-adjacent clients, including welfare-adjacent organizations.

Broad incumbents

• Arvato Systems: Bertelsmann-owned IT services subsidiary offering managed cloud, application management, and digital transformation to enterprise and public-sector clients. Comparable as a German managed-services provider with data center operations, but operates broadly rather than welfare-sector focused.
• Datagroup: Listed German IT services company providing managed services, cloud, and SAP outsourcing to mid-market and enterprise customers. Comparable managed-IT and cloud-services model with German data center footprint, though serves a much broader customer base than welfare organizations.
• SVA System Vertrieb Alexander: German IT system integrator and managed services provider focused on data center, cloud, and enterprise IT. Comparable as a German managed cloud and infrastructure services company, though with a broader enterprise customer base.
• Lufthansa Industry Solutions: IT consulting and managed services subsidiary of Lufthansa, serving aviation, logistics, and public-sector clients in Germany. Comparable large-scale managed-IT provider with German data centers and compliance focus, though broader industry focus.

Regional players

• KDO (Kommunale Dienste Oldenburg): Municipal IT service provider serving northern German municipalities and public-sector clients. Comparable IT-services-and-data-center model serving German public/non-profit institutions, though geographically and segment focused on Lower Saxony.

Others

• Caritas IT (in-house): Internal IT units of Caritas associations handle similar welfare-sector IT needs. Adjacent comparison illustrating the in-house alternative to outsourcing that SoCura competes against; relevant as the structural alternative rather than a competing commercial vendor.

Emerging players

• Prosoz Herten: Specialized software and IT services provider for German social services, youth welfare, and healthcare administration. Comparable niche vertical focus on German social economy with software products analogous to SoCura's ARNO resource management platform.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/@socura1842
• LinkedInlinkedin.com/company/socura-gmbh-
• Facebookfacebook.com/SoCuraAzubis

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles13 records

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about SoCura