What Connexions (Group) Ltd does

Connexions (Group) Ltd is a UK-based business-to-business telecoms and IT services provider, founded in 1990 and headquartered in Carlisle, Cumbria. The company serves a diverse mix of public-sector and commercial customers including the NHS, schools, hotels, Cumbria Constabulary, leisure operators, and construction firms, employing more than 100 staff across multi-disciplinary telecoms, IT, electrical, and security functions. Its go-to-market is sales-led and relationship-driven, leveraging more than three decades of regional incumbency in North West England.

The company's product and service offering is a bundled stack spanning telephony (on-premises PBX, VoIP, and cloud/hosted voice), data cabling, CCTV and security systems, site access control, IT support, managed WiFi, electrical contracting, network services, audio visual integration, and broadband connectivity. Recent product launches reflect a deliberate shift toward PSTN-replacement and Microsoft-ecosystem integration: Microsoft Teams Direct Routing (December 2020), SoGEA Broadband (May 2021), and PhoneLine+ hosted voice (May 2021). The company also delivers project-based deployments of physical infrastructure (cabling, electrical, hardware) alongside recurring managed services and support contracts, giving it a hybrid project-plus-recurring revenue mix.

Connexions operates a B2B services model combining one-off project delivery (cabling, hardware installation, electrical) with recurring managed service revenue (telephony, IT support, managed WiFi, security monitoring). In October 2021, the company was acquired by Telappliant Group Ltd, becoming a subsidiary within a larger UK unified communications group, which materially changes its scale trajectory, procurement leverage, and group-level cross-sell potential. The company holds no disclosed patents, awards, or external funding; its competitive position rests on integrated delivery capability and long-tenured regional customer relationships rather than proprietary technology or venture-backed scale.

Name

Connexions (Group) Ltd

Legal name

Connexions (Group) Ltd

Website

https://connexionsgroup.co.uk

Company type

Private

Founded year

1990

Operating status

Operating

Headcount range

11–50 employees

Short description

Connexions (Group) Ltd is a UK B2B telecoms and IT services provider, founded in 1990 and headquartered in Carlisle, serving the NHS, schools, hotels, police, leisure, and construction sectors with telephony, networking, security, and managed IT solutions. A subsidiary of Telappliant Group since October 2021.

Ownership category

akta.pro rank

Headquarters

HQ city

Carlisle

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Telecommunications Services: Supply and installation of business telephone systems, VoIP solutions, hosted phone systems, and phone call recording services. Revenue generated through equipment sales, installation fees, and ongoing service contracts.
2. IT Services and Support: IT systems services and support including cloud server solutions, Microsoft 365 integration, and unified communications. Delivered as managed services with recurring revenue from maintenance contracts.
3. Infrastructure Services: Data cabling installations (Cat 5/6/7, fibre optic), network services, wireless networking, CCTV and security systems, door access systems, and electrical installations. Revenue from project-based installation work and ongoing maintenance contracts.
4. Managed WiFi and Broadband: Managed WiFi hotspot services and broadband connectivity solutions with tiered service levels (Basic, Standard, Pro). Revenue from monthly service fees and equipment.
5. Audio Visual Solutions: Design and installation of audio visual systems for commercial environments.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

Connexions (Group) Ltd is a UK-based B2B technology solutions provider delivering comprehensive telecommunications, IT, connectivity, and infrastructure services to businesses nationally. The company supplies and installs business telephone systems (including cloud-based and VoIP solutions), data and network cabling (Cat 5/6/7 and fibre), CCTV and security systems, site access systems, managed WiFi, broadband, and IT support services. Since October 2021 it has operated as part of the Telappliant Group, combining in-house technical expertise with partner relationships to deliver end-to-end commercial technology solutions.

Product overview

Connexions (Group) Ltd is a comprehensive technology solutions provider offering an integrated portfolio of telecommunications, IT, and infrastructure services. The company operates as a single-vendor managed services provider delivering solutions nationally across the UK. The core product portfolio centers on Voice/Business Telephone Systems (including traditional PBX, cloud-based systems, and VoIP solutions like PhoneLine+), Data/Network Cabling infrastructure, IT Services and Support, Managed WiFi solutions, and Broadband connectivity (including SoGEA). Supporting services include CCTV & Security, Site Access Systems, Electrical Services, Network Services, and Audio Visual solutions. The company, part of the Telappliant Group since 2021, differentiates through providing complete end-to-end technology solutions from a single source, combining specialist internal expertise with partner relationships to address complex technology challenges for businesses.

Differentiator

Problem solved

Functional benefit

Products and services

• Voice / Business Telephone Systems Business telephone systems including fixed wire, wireless and VoIP solutions across ISDN, PSTN, SIP or MPLS lines for UK businesses, featuring cloud-based platforms, call logging, auto attendant, voicemail, and smartphone integration.
• PhoneLine+ VoIP-based landline replacement service that delivers voice calls over the broadband network at competitive pricing, designed to future-proof business telephony, particularly for small businesses wanting to keep existing numbers.
• Phone Call Recording Fully digital high-quality phone call recording for individuals and businesses with PC mass storage archiving, user-friendly call retrieval software, and support for individual phones, analogue lines, PRI, SIP Trunks, and hosted VoIP applications.
• Data / Network Cabling Network data cabling installations including Cat 5/6/7 structured cabling systems, singlemode and multimode fibre optic termination and testing, and commercial copper voice cabling infrastructures for UK businesses.
• CCTV & Security CCTV and security systems installation for commercial premises, including digital evidence systems, body-worn video integration, and interview recording systems for law enforcement.
• Site Access Systems Door entry solutions and site access control systems for commercial and institutional premises including schools, offices, and healthcare facilities.
• IT Services IT support, maintenance, and systems services including cloud server solutions, Microsoft 365 integration, and unified communications for UK businesses.
• Microsoft Teams Direct Routing Integration service enabling full voice capability natively into Microsoft Teams via Microsoft certified Session Border Controllers, providing PSTN breakout and cloud-based telephony without on-premise hardware.
• Managed WiFi Managed wireless network services including Basic, Standard, and Pro hotspot tiers with revenue share, customised access portals, secure connectivity, usage reports, 24-hour network monitoring, and optional content filtering.
• Network Services Network services including lines and call charges, Managed IP VPN MPLS, and connectivity solutions for UK businesses.
• Broadband Internet connectivity services including broadband solutions, SoGEA broadband, and wireless broadband options for UK businesses.
• SoGEA Broadband Single Order Generic Ethernet Access broadband delivering Superfast Fibre performance without PSTN dependency, future-proofing connectivity for the UK all-IP network transition ahead of the 2025 PSTN switch-off.
• Audio Visual Solutions Design and installation of audio visual systems for commercial environments across the UK.
• Electrical Services Electrical installation services for commercial and residential properties across the UK.

Quantifiable outcome

• Over 30 years in business helping thousands of businesses
• +1 more outcomes

Named customers11 records

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature4 records

Partnerships

One partnership is on record.

• AxonnotableTechnology or Integration · 1 October 2021Connexions Group assisted Axon with the installation of a digital evidence system (Axon interview system) introduced at Cumbria Constabulary. This partnership involved rolling out digital interview recording across the Constabulary, providing officers with best evidence capture capability during investigations. The Axon system captures video recordings of witness, victim and suspect interviews and is the first deployment outside of America.

Scale indicators4 records

Recent moves6 records

Expansion highlights2 records

Direct peers

• Six Degrees Group: UK provider of cloud, data centre, connectivity, and unified communications services. Overlaps with Connexions in managed voice, network, and IT services for mid-market customers.
• Exponential-e: UK provider of cloud, network, and unified communications services to mid-market and enterprise. Comparable to Connexions in offering voice, connectivity, and managed IT as integrated solutions.
• Daisy Communications: UK-based provider of business communications, connectivity, and IT services for SMBs and enterprises. Directly comparable to Connexions in delivering integrated telecoms, broadband, and managed IT solutions to UK businesses.
• Pennine Telecom: UK regional provider of business telephone systems, VoIP, and connectivity. Comparable regional telecom services player with similar SMB focus and product portfolio.
• 4Com (Four Comms): UK business telecoms and IT services provider focused on SMBs. Direct competitor offering telephone systems, broadband, and hosted VoIP solutions across the UK.
• Chess ICT: UK-based provider of telephony, connectivity, and IT services to SMBs. Direct competitor in the UK regional telecom/IT services space with similar customer base and product mix.

Emerging players

• Giacom: UK cloud services marketplace and wholesaler serving IT resellers. Comparable as part of the UK SMB telecom/IT channel, though Giacom operates as a distributor rather than direct provider.

Broad incumbents

• TalkTalk Business: UK business ISP and telecoms provider offering broadband, voice, and Ethernet services. Competes with Connexions on connectivity and basic voice services for SMBs.
• Gamma Communications: UK provider of voice, data, and mobile services to businesses via partner channel. Competes with Connexions in hosted telephony and SIP services; larger scale with broader national footprint.
• BT Business: UK incumbent telecom operator offering voice, broadband, networking, and managed IT services at national scale. Competes with Connexions across telephony and connectivity but operates at vastly larger scale with broader portfolio.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/connexionsgroup
• YouTubeyoutube.com/user/ConneXionsGroup
• Facebookfacebook.com/Connexionsgroup
• LinkedInlinkedin.com/company/connexions-group-ltd

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Connexions (Group) Ltd