BOXIA
BOXIA is a Paris-based SaaS platform, founded in 2015, that provides e-commerce merchants with centralized multi-carrier shipment tracking, automated delivery incident detection, branded tracking pages, and proactive customer notifications across 500+ carriers.
- Company typePrivate
- Founded2015
- HeadquartersParis, France
- Headcount1–10
- GTM typeB2B
- OfferingSoftware
What BOXIA does
BOXIA is a Paris-headquartered, privately held SaaS company founded in 2015 that provides a unified post-purchase delivery experience platform for e-commerce merchants. The platform centralizes shipment tracking across more than 500 international carriers on a single dashboard, automatically detects delivery anomalies (delays, routing errors, address problems, damaged parcels), and issues proactive customer notifications through a branded tracking page. The product is organized into four modules: Shipment Tracking, Incidents Detection, Notifications and Tracking Page, and Reporting & Analytics. Technical components include API and webhook integrations for data export and connections to internal support and marketing systems.
The company monetizes via annual subscription fees tiered by monthly shipment volume, with plans spanning from small merchants (1-100 shipments/month) to enterprise shippers (5M+ shipments/month); specific per-tier pricing is not publicly disclosed. BOXIA combines a product-led growth motion (14-day free trial) with a sales-led enterprise motion (demo request capturing volume, tech stack, and decision-maker status). Customers include European and international brands such as Caudalie, IKEA, Renault Group, iDealwine, Valege, SVR, Respire, Le Colonel, Sarah Lavoine, Aime Skincare, La Compagnie des Sens, and Guy Demarle, primarily in retail verticals (beauty, fashion, food, home decor, wine, automotive). The company lists on third-party review platforms (Capterra, GetApp, Software Advice) and distributes via marketplaces/app stores for Shopify, Magento, PrestaShop, and WordPress/WooCommerce.
Operating with a small team (1-10 employees reported), BOXIA has not disclosed external funding rounds, acquisitions, leadership changes, or revenue figures in available sources. The company is inferred to be self-funded and independently operated. Geographic positioning includes Europe and broader international markets, with no documented regulatory actions, mergers, or restructuring events.
BOXIA firmographics
Firmographics- Name
- BOXIA
- Legal name
- BOXIA
- Website
- https://boxia.co
- Company type
- Private
- Founded year
- 2015
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- BOXIA is a Paris-based SaaS platform, founded in 2015, that provides e-commerce merchants with centralized multi-carrier shipment tracking, automated delivery incident detection, branded tracking pages, and proactive customer notifications across 500+ carriers.
- Ownership category
- akta.pro rank
BOXIA industry classification
Industry- Product category
- Delivery Tracking and Post-Purchase Experience Software
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Subscription Box & Recurring Order Fulfillment (TLAIADAH)
- akta.pro secondary industries
- Recommerce / C2C Marketplace Shipping & Label Services (TLAAAFAJ), Network Discovery, Topology Mapping & Inventory/CMDB (HDAFAMAF)
Keywords
Where BOXIA is headquartered
LocationHeadquarters
- HQ city
- Paris
- HQ country
- France
- HQ region
- Europe
Markets served
BOXIA business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Infrastructure, Marketing or Sales, Operations
Revenue model
- Subscription (Volume-Based): Boxia charges subscription fees tiered by monthly shipment volume. Pricing plans are differentiated based on the number of shipments processed per month, ranging from small e-commerce operators (1-100 shipments) to large-scale shippers (5M+ shipments per month). The platform also offers a 14-day free trial before subscription commitment.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Volume-based subscription tiers starting from small shipment volumes |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels6 records
BOXIA product offering
Product offeringCore offering
BOXIA is a unified post-purchase customer experience SaaS platform that enables e-commerce merchants to track all of their shipments across 500+ international carriers from a single dashboard, automatically detect delivery incidents before customers contact support, send branded proactive customer notifications and a white-labeled tracking page at each delivery stage, and analyze carrier performance for business intelligence. The platform integrates natively with Shopify, Magento, PrestaShop, WooCommerce, and WordPress, and exposes shipment data via API and webhooks for export to internal tools.
Product overview
BOXIA is a unified post-purchase customer experience platform that provides four integrated modules: Shipment Tracking for real-time centralized parcel monitoring, Incidents Detection for automatic anomaly identification, Notifications and Tracking Page for branded customer communication, and Reporting and Analytics for carrier performance insights. The platform integrates with over 500 carriers and major e-commerce platforms including Shopify, Magento, PrestaShop, WooCommerce, and WordPress. BOXIA reduces customer support workload by up to 80% by proactively managing delivery issues and keeping customers informed throughout the delivery process.
Differentiator
Problem solved
Functional benefit
Products and services
- BOXIA Post-Purchase Customer Experience Platform BOXIA is a unified SaaS post-purchase customer experience platform for e-commerce merchants selling physical goods. It centrally tracks shipments across more than 500 international carriers, automatically detects delivery incidents (delays, routing errors, address issues, damaged parcels) before customers report them, sends branded proactive customer notifications and a white-labeled tracking page at each delivery stage, and provides carrier performance analytics with data export to internal systems. The platform integrates natively with Shopify, Magento, PrestaShop, WooCommerce, and WordPress, and is sold as a volume-based tiered subscription with an annual billing cadence and a 14-day free trial.
Quantifiable outcome
- Reduces delivery-related customer support contacts (calls, emails, chat) by up to 80%
- +3 more outcomes
Companies that use BOXIA
Customer profileNamed customers12 records
Segments1 record
Ideal customer profiles1 record
BOXIA technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration7 records
AI capability3 records
Feature5 records
BOXIA partnerships and signals
Strategic signalPartnerships
Five partnerships are on record, tiered core.
- 500+ Carrier NetworkcoreBoxia maintains native integrations with over 500 carriers internationally, enabling merchants to track shipments across all their carrier relationships from a single dashboard without needing to log into individual carrier portals.
- ShopifycoreNative platform integration with Shopify, enabling Shopify merchants to connect their online store and automatically sync shipment data with Boxia's tracking and notification system in just a few clicks.
- MagentocoreNative integration with Magento e-commerce platform, allowing Magento merchants to connect their store to Boxia's shipment tracking and customer notification system.
- PrestashopcoreNative integration with Prestashop e-commerce platform, enabling Prestashop merchants to connect their store to Boxia's tracking and proactive notification system.
- WordPress (WooCommerce)coreNative integration with WordPress e-commerce websites, allowing WordPress-based merchants to connect their store and leverage Boxia's shipment tracking and customer communication features.
Scale indicators3 records
Recent moves6 records
Expansion highlights5 records
BOXIA competitors and assessment
Company assessmentDirect peers
- Aftership: Aftership is the closest direct competitor to Boxia, offering branded shipment tracking, automated delivery notifications, and a carrier network of 900+ carriers for e-commerce merchants globally. Both compete on post-purchase tracking and proactive customer communication.
- parcelLab: parcelLab is a European-headquartered post-purchase experience platform that provides branded tracking pages, delivery notifications, and carrier performance analytics for retailers. It directly overlaps with Boxia's modules on Tracking, Notifications, and Reporting.
- Narvar: Narvar provides post-purchase experience software for retailers including branded tracking, delivery notifications, and returns. It serves enterprise retailers and competes head-to-head with Boxia on the same buyer persona and use cases.
- Route: Route offers package tracking and package protection for e-commerce shoppers and merchants, overlapping with Boxia's shipment tracking and proactive notification capabilities while adding an insurance/claims layer.
Emerging players
- Shippo: Shippo is a shipping API and label platform for e-commerce merchants. While its core is label generation and rate shopping rather than post-purchase tracking, it competes for the same logistics software wallet at SMB and mid-market merchants.
- EasyPost: EasyPost provides a shipping API that connects to 100+ carriers for label generation and tracking. It is an enabling platform that overlaps with the carrier-data integration layer underlying Boxia's product.
- Loop Returns: Loop Returns focuses on the returns and exchanges workflow for e-commerce merchants, an adjacent post-purchase surface to Boxia's tracking and incident detection modules.
Broad incumbents
- ShipStation: ShipStation is an established shipping management platform owned by Stamps.com/Auctane serving SMB and mid-market e-commerce shippers. It overlaps with Boxia on multi-carrier shipment visibility, though its primary focus is label and order management.
- Shopify (Order Tracking apps): Shopify is a leading e-commerce platform whose app ecosystem and native features (e.g., Shopify Shipping) compete for the post-purchase tracking budget that Boxia targets among Shopify merchants.
Others
- Maersk / Twill (logistics visibility): Large freight forwarders and logistics platforms such as Maersk offer shipment visibility products that overlap conceptually with Boxia's carrier-performance analytics, though at a different scale and customer base.
Market position
Strengths1 record
Weaknesses2 records
Competitive moat4 records
Key risks6 records
Key highlights6 records
Customer concentration
BOXIA social profiles
Digital presenceBOXIA financial estimates
Financial estimateRevenue estimate
Valuation estimate
BOXIA leadership team
Management profileNumber of profiles
BOXIA funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
BOXIA M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about BOXIA
What does BOXIA do?
BOXIA is a unified post-purchase customer experience SaaS platform that enables e-commerce merchants to track all of their shipments across 500+ international carriers from a single dashboard, automatically detect delivery incidents before customers contact support, send branded proactive customer notifications and a white-labeled tracking page at each delivery stage, and analyze carrier performance for business intelligence. The platform integrates natively with Shopify, Magento, PrestaShop, WooCommerce, and WordPress, and exposes shipment data via API and webhooks for export to internal tools.
Is BOXIA a public or private company?
BOXIA is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was BOXIA founded?
BOXIA was founded in 2015. It employs 1 to 10 people.
Where is BOXIA based?
BOXIA is headquartered in Paris, France, in the Europe region.
How does BOXIA make money?
One revenue line is on record: subscription (Volume-Based).
Who are BOXIA's main competitors?
Direct peers on record are Aftership, parcelLab, Narvar and Route. Emerging players are Shippo, EasyPost and Loop Returns. Broad incumbents are ShipStation and Shopify (Order Tracking apps). Maersk / Twill (logistics visibility) is listed as an others.
Does BOXIA have an API?
Yes. BOXIA offers an API and webhooks for data export. The API enables developers to export tracking data and integrate Boxia with their own tools including support and marketing systems. Real-time shipment tracking, incident detection, delivery notifications, and tracking page data can be accessed via the API.
What industry is BOXIA in?
BOXIA's product category is Delivery Tracking and Post-Purchase Experience Software. Its primary akta.pro industry code is TLAIADAH, Subscription Box & Recurring Order Fulfillment, with a secondary code of TLAAAFAJ, Recommerce / C2C Marketplace Shipping & Label Services. Its NAICS code is 518 and its SIC code is 7370.