What Compassion Network does

Compassion Network Inc. (operating as Compassion Network Home Care) is a privately held, Alberta-based home care services agency headquartered in Edmonton with a regional office in Calgary. Founded in 2013 and operating with 51-100 employees, the company delivers in-home caregiving, mobile nursing, dementia care, companion care, home helper, palliative home care, respite care, private facility care, and live-in care with complex medical support. Its primary customer segments are seniors maintaining independence at home, individuals with dementia, families needing caregiver respite, long-term care facility residents seeking supplementary one-on-one care, and CDHCI program participants (Alberta Health Services' Client Directed Home Care Invoicing).

The company's service delivery is distinguished by a 100% nurse-run coordination model in which all coordinators hold nursing credentials, enabling clinical oversight and complex-case capability (ALS, advanced dementia, spinal cord injuries, palliative care) that exceeds typical booking-agency offerings. Caregiver matching emphasizes both skill and personality compatibility. The operational technology layer consists of the AlayaCare family portal for client service management; the firm is also accredited with Commendation by Accreditation Canada since 2020, is an approved CDHCI vendor with Alberta Blue Cross since 2018, and partners with Telus Health for fall-safety devices and Alberta Health Services for Self Managed Care referrals. A wholly-owned subsidiary, Home Keepers, provides dedicated senior-focused cleaning services.

Revenue is generated through usage-based (hourly) and managed-services (flat-rate live-in) pricing on a quote-based, non-public model with a 3-hour weekly minimum engagement. Accepted funding sources include self-pay, private insurance (Blue Cross, Manulife, Sunlife, Canada Life), and government programs (CDHCI, Self Managed Care through AHS, Veterans Independence Program). GTM is sales-led, anchored by free in-person consultations, a multi-channel digital presence (SEO, blog content in English/Punjabi/Hindi, organic social, referrals), and provider partnerships. No external funding, M&A, or institutional ownership has been disclosed.

Name

Compassion Network

Legal name

The Compassion Network Inc.

Website

https://compassionnetwork.ca

Company type

Private

Founded year

2013

Operating status

Operating

Headcount range

51–100 employees

Short description

Compassion Network is a privately held, 100% nurse-run home care services agency in Alberta, delivering in-home caregiving, mobile nursing, dementia care, palliative care, and live-in complex support to seniors and medically complex individuals across Edmonton and Calgary.

Ownership category

akta.pro rank

Product category

Home Healthcare Services

NAICS

Services for the Elderly and Persons with Disabilities (624120)

SIC

Services-Home Health Care Services (8082)

akta.pro primary industry

Companion Care & Social Support (non-clinical) (HLADAGAB)

akta.pro secondary industries

Dementia Companion & Engagement Care (HSABAEAA), Hospice Care in Assisted Living / Residential Care Facilities (HLADAHAE)

Keywords

• Home care services
• Personal care
• Dementia care
• Live-in care
• Respite care

Headquarters

HQ city

Edmonton

HQ country

Canada

HQ region

North America

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Others

Revenue model

1. Home Care Services: Provides comprehensive in-home care and support services including caregiving, nursing, dementia care, companion care, home helper, private facility care, cleaning, palliative care, respite care, and live-in care. Revenue generated through hourly rates for care services, with minimum engagement of 3 hours weekly. Direct billing available for Alberta Blue Cross including CDHCI program services.
2. Live-In Care Services: Flat daily or monthly rate for round-the-clock live-in care services, offering the most cost-effective 24/7 option. Rates calculated based on care needs and funding coverage.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels7 records

Core offering

Compassion Network provides in-home personal care, nursing, and companion services to seniors and individuals with medical or cognitive needs across Alberta. Its core portfolio includes caregiving, mobile nursing, dementia care, companion care, home helper, private care in facility, palliative home care, respite care, and 24/7 live-in/complex support, all coordinated by a nurse team and matched to clients by skill and personality.

Product overview

Compassion Network offers a comprehensive suite of 12 home care services operating as a modular portfolio. The core offerings include Caregiving, Mobile Nursing, Dementia Care, Companion Care, Home Helper, Palliative Home Care, Respite Care, Live-In Care & Complex Support, and Private Care in Facility. These services are designed to work independently or in combination, with the Client Directed Home Care program serving as a funding mechanism that ties multiple services together under government programs. The company also operates Home Keepers as a subsidiary brand for specialized cleaning services. All services are coordinated by a nursing team and delivered by vetted caregivers, nurses, and health care aides across Edmonton and Calgary, Alberta.

Differentiator

Problem solved

Functional benefit

Brands

• Home Keepers: A dedicated home cleaning service tailored to seniors, operated as a Compassion Network business. Visit homekeeperscleaning.ca or call (780) 784-7531.

Products and services

• Caregiving In-home caregiving service providing personal care (bathing, grooming), companionship, medication management, and daily living assistance for seniors and individuals with specific medical conditions or disabilities.
• Mobile Nursing Skilled mobile nursing services delivered by Registered Nurses and Licensed Practical Nurses, including medication management, chronic disease management, palliative care, ostomy care, and urinary catheter care.
• Dementia Care Specialized in-home care for individuals with dementia or memory-related conditions, including cognitive stimulation, safety supervision, wandering prevention, meal planning, personal care, and family caregiver education and support.
• Companion Care Social and emotional support service offering friendly conversation, games and activities, accompaniment to appointments, reading, and assistance with light household tasks to combat loneliness and isolation in seniors.
• Home Helper Household assistance service providing light housekeeping, laundry, meal preparation, grocery shopping, and light errands to help seniors maintain independence and a safe, comfortable home.
• Private Care in Facility One-on-one private caregiving for residents in long-term care facilities, hospitals, and supportive living sites, providing non-rushed personal care, memory care, palliative care, and social engagement beyond what facility staff can offer.
• Cleaning (Home Keepers)
• Palliative Home Care
• Client Directed Home Care (CDHCI) program
• Respite Care
• Live-In Care & Complex Support

Quantifiable outcome

• Client satisfaction reflected in testimonials describing compassionate, professional, and reliable service
• +2 more outcomes

Named customers9 records

Segments6 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Feature3 records

Partnerships

Eight partnerships are on record, tiered core and minor.

• Alberta Blue Cross - CDHCI ProgramcoreGTM or Marketing Partner · 1 January 2018Approved vendor for CDHCI program administered by Alberta Blue Cross since pilot launch in Edmonton Zone in 2018. Currently services both Edmonton and Calgary areas under this program.
• Telus HealthcoreStrategic or Co-development PartnerPartnership to offer fall safety devices including multiple device options to meet unique client needs. Combines Compassion Network's home care services with Telus Health's safety technology for comprehensive senior safety solutions.
• Alberta Health Services (AHS)coreOthersApproved vendor for home care services including Self Managed Care program and Client Directed Home Care Invoicing (CDHCI) program. Works with AHS case managers and health zones to deliver care services.
• Alberta Blue CrosscoreGTM or Marketing PartnerAuthorized provider for Alberta Blue Cross direct billing. Can direct bill for most services including CDHCI program. Handles claims submission and paperwork for eligible clients.
• Drive HappinessminorOthersTransportation referral partner for Edmonton area clients. Referred clients who need assisted transportation services beyond what Compassion Network provides directly.
• Calgary Seniors' Resource SocietyminorOthersTransportation referral partner for Calgary area clients. Refers clients needing assisted transportation services to this dedicated senior transportation provider.
• Home KeeperscoreOthersSubsidiary company providing specialized home cleaning services for seniors. Compassion Network created this separate business to offer more comprehensive home maintenance alongside care services. Visit homekeeperscleaning.ca or call (780) 784-7531.
• AlayaCarecoreTechnology or IntegrationTechnology platform provider for client portal (Family Portal) enabling clients to log in and manage their services online.

Scale indicators5 records

Recent moves7 records

Expansion highlights5 records

Broad incumbents

• CBI Health: Large Canadian health services network with home health, rehabilitation, and clinic-based services. Comparable on home health nursing and personal care, with broader clinical breadth.

Direct peers

• VON Canada: Not-for-profit home and community care provider with nursing, personal care, and dementia programs across Canada. Comparable in elder home care services and public-payer relationships.
• Right at Home Canada: Franchise home care provider offering personal support, nursing, and dementia care across Canadian markets. Directly comparable in elderly in-home services and Canadian footprint.
• ParaMed: National home care and health services provider offering nursing, personal support, and homemaking services. Comparable in service portfolio and government-funded home care contracts.
• Home Instead Senior Care (Canada): Franchise network providing personal care, companionship, and dementia support for seniors in their homes. Comparable in core service lines and target customer, though delivered via franchisees rather than a nurse-led model.
• Bayshore HealthCare: One of Canada's largest home and community health care providers, offering nursing, personal care, and home support across multiple provinces. Directly comparable to Compassion Network in service mix, government-vendor model, and Canadian focus.
• ComForCare: Franchise home care provider offering personal care, companionship, and dementia support. Comparable service categories and target customers.
• SE Health: Major Canadian home health and social impact provider offering nursing, personal support, and rehabilitation services. Closely comparable to Compassion Network's mix of skilled nursing and personal care with strong public-payer relationships.
• Nurse Next Door: Canadian-founded home care franchise offering senior home care, nursing, and dementia support. Comparable in service categories and Canadian presence, with broader geographic reach via franchising.

Regional players

• Alberta Health Services Home Care: Government-operated home care program in Alberta providing nursing and personal care to eligible residents. Functions as both a competitor and a referral source for Compassion Network's CDHCI program in the same geography.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/channel/UCHzSHuixS5DZQYG3QVMY_fw
• Facebookfacebook.com/YourCompassionNetwork
• LinkedInlinkedin.com/company/compassionnetwork
• Instagraminstagram.com/compassionnetwork

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Compassion Network