What Arcmedia does

Arcmedia AG is a Swiss full-service digital agency founded in 1995 and headquartered in Luzern, with additional offices in Schlieren/Zürich and Madrid. The firm delivers digital commerce, web development, e-commerce implementation, UX design, product information management, system integration, analytics, and digital marketing services to enterprise and mid-market B2B and B2C clients. Arcmedia builds websites and commerce platforms on multiple leading stacks including Drupal, Magento, Shopify, BigCommerce, OroCommerce, Akeneo PIM, Storyblok, and Brevo, and has developed a proprietary middleware, Arcmedia ESL, for omnichannel system integration and real-time data synchronization across ERP, e-commerce, and marketing systems. Notable client engagements include the Stromer corporate website (Red Dot Award winner), the FC Luzern webshop on Shopify, the Olo Marzipan Drupal Commerce platform, and a custom digital voucher solution for Schwyzer Kantonalbank.

The company employs 45+ staff across three locations and has delivered 500+ projects for 80+ active customers since inception. Its service portfolio spans eight core offerings: Websites & Commerce, UX Design, PIM (Akeneo), Integration Services, AI/Data & Process Management, Analytics & BI, Digital Marketing, and Marketing Automation, supported by an AI-adjacent service line built on third-party tools such as DeepL, Mautic, Brevo and Botpress. Founder and CEO Davide Cortese has led the company since 1995 and retains ownership and strategic control.

Arcmedia operates a primarily project-based professional services revenue model with recurring revenue from post-launch SLA, maintenance and support contracts. The go-to-market is enterprise field sales, driven by direct outreach, discovery workshops, and referrals, with named logos spanning confectionery, e-mobility, sports, financial services, industrial machinery, railway, and laboratory equipment. Pricing is bespoke and not publicly disclosed. The company is GDPR-compliant, holds no external funding, has no parent company, and operates as an independent privately held Swiss Aktiengesellschaft.

Name

Arcmedia

Legal name

Arcmedia AG

Website

https://arcmedia.ch

Company type

Private

Founded year

1995

Operating status

Operating

Headcount range

11–50 employees

Short description

Arcmedia AG is a Swiss full-service digital agency founded in 1995, headquartered in Luzern, that designs, builds, and integrates e-commerce websites and digital platforms for enterprise and mid-market B2B/B2C clients across the DACH region and Spain using Drupal, Magento, Shopify, and proprietary Arcmedia ESL middleware.

Ownership category

akta.pro rank

Product category

Digital Agency Services

NAICS

Custom Computer Programming Services (541511), Marketing Consulting Services (541613)

SIC

Services-Management Consulting Services (8742), Services-Computer Programming Services (7371)

akta.pro primary industry

ERP, CRM & Enterprise Applications Consulting (BPAHAEAI)

akta.pro secondary industries

ERP Implementation & Systems Integration Services (BPAEAGAA), Enterprise Application Reporting, BI & Analytics Enablement (BPAEAGAK)

Keywords

• Digital agency services
• E-commerce development
• Web development
• System integration
• Digital transformation consulting

Headquarters

HQ city

Lucerne

HQ country

Switzerland

HQ region

Europe

Offices4 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Professional Services / Project-based Engagements: Arcmedia generates revenue through bespoke digital consulting, strategy, design, development, and support engagements. Projects span website development, e-commerce implementation, UX/UI design, system integration, marketing automation, and analytics. Revenue is project-based with ongoing SLA and maintenance contracts providing recurring elements.
2. Ongoing Maintenance & Support (SLA): Post-go-live support and platform maintenance agreements provide recurring revenue through service level agreements, regular updates, and ongoing optimization services.

Go-to-market motion2 records

Distribution channels3 records

Marketing channels5 records

Core offering

Arcmedia AG is a full-service Swiss digital agency delivering strategy, UX design, web development, e-commerce implementation, product information management (PIM), system integration, AI/data analytics, and marketing automation services. It builds and operates online commerce platforms and corporate websites on technologies such as Drupal, Magento, Shopify, Akeneo PIM, BigCommerce, OroCommerce, and Storyblok, and connects them to client ERP, CRM, and payment systems through proprietary Arcmedia ESL middleware and third-party tools. The agency serves enterprise and mid-market clients across Switzerland, the DACH region, and Spain from offices in Luzern, Schlieren/Zürich, and Madrid.

Product overview

Arcmedia AG is a Swiss digital agency founded in 1995, headquartered in Luzern with offices in Schlieren/Zürich and Madrid, offering comprehensive digital services rather than a unified software platform. The company operates as a full-service digital agency providing strategy, design, development, and ongoing optimization services. Their service portfolio centers on eight core offerings: Websites & Commerce (e-commerce platforms built on Drupal, Magento, Shopify, BigCommerce, OroCommerce), User Experience Design (research, prototyping, usability testing), Product Information Management (Akeneo PIM), Integration Services (omnichannel integration with proprietary Arcmedia ESL middleware), KI/Data & Process Management (AI and marketing automation via Mautic/Brevo), Analytics & BI (Google Analytics, Hotjar, Looker dashboards), Digital Marketing (SEO/SEA), and Marketing Automation. Their flagship product is the Arcmedia Omnichannel Suite, which unifies their integration capabilities. The company employs 45+ staff, operates 3 locations, and has completed 500+ projects for 80+ clients since inception.

Differentiator

Problem solved

Functional benefit

Brands

• Arcmedia ESL: Proprietary middleware solution for seamless and secure omnichannel system integration.

Products and services

• Webseiten & Commerce (Websites & Commerce) Website development and e-commerce implementation services for manufacturers, brands, and retailers, covering online shops, corporate websites, and commerce platforms on Drupal, Magento, Shopify, and BigCommerce.
• User Experience Design UX design services including user research, personas, customer journey mapping, wireframing, prototyping, and usability testing to optimize digital solutions for end users.
• Product Information Management (PIM) PIM consulting and implementation built on Akeneo PIM, enabling centralized management and distribution of product information across multiple sales channels.
• Arcmedia Omnichannel Suite (Arcmedia ESL) Proprietary omnichannel integration platform and middleware (Arcmedia ESL) enabling secure, real-time data synchronization, discrepancy detection, and error handling across connected enterprise systems.
• Integration Services System integration and omnichannel implementation services that connect ERP, e-commerce, CRM, payment, and marketing systems, leveraging Arcmedia ESL middleware alongside CISync (IT-Sieber) and other tools.
• KI, Daten & Prozessmanagement (AI, Data & Process Management) AI, data, and process management consulting including marketing automation with Mautic and Brevo, and machine learning applications for e-commerce personalization and data-driven marketing.
• Analytics & BI Digital analytics and business intelligence services using Google Analytics 4, Google Tag Manager, Hotjar, and Google Looker dashboards to support data-driven decisions.
• Digital Marketing Digital marketing services including SEO, SEA, content marketing, and campaign management aimed at online visibility and customer acquisition.
• Marketing Automation Marketing automation implementation services on Brevo and Mautic platforms for automated campaigns, lead nurturing, and personalized customer communication.
• Digitalstrategie-Beratung (Digital Strategy Consulting) Digital strategy consulting covering digital transformation, business model development, digital commerce advisory, and omnichannel customer experience planning, typically initiated through discovery workshops.
• Betrieb & Support (Operations & Support / SLA)

Quantifiable outcome

• 500+ implemented projects since founding in 1995
• +3 more outcomes

Named customers12 records

Segments4 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration23 records

AI capability7 records

Feature1 record

Partnerships

One partnership is on record.

• IT-SiebercoreTechnology or IntegrationIT-Sieber provides CISync middleware, which Arcmedia uses in e-commerce projects to connect client systems (e.g., Shopify shops) to ERP systems (e.g., Proffix). CISync enables real-time synchronization of inventory, orders, and customer data between systems.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Liip AG: Swiss full-service digital agency with comparable headcount and a similar mix of web, e-commerce, and digital transformation engagements for Swiss and DACH clients. Most directly comparable peer given shared geography, service portfolio, and mid-market/enterprise customer profile.
• Unic AG: Swiss digital agency offering web, e-commerce, and digital strategy services to enterprise clients. Closely comparable in services, customer profile, and DACH/European footprint, including ERP/CRM integration capabilities.
• Ergon Informatik AG: Zurich-based Swiss software and digital agency with a similar blend of custom development, system integration, and enterprise clients. Comparable in technical depth, integration work, and Swiss-anchored customer base.
• Open Web Technology: Swiss-headquartered digital agency with a comparable portfolio in web development, e-commerce, and digital transformation. Overlaps in target customer profile (Swiss/European enterprises) and platform expertise (Magento, Drupal, Akeneo).

Broad incumbents

• Namics (Merkle / Dentsu): Larger DACH-rooted digital agency specializing in enterprise content and commerce platforms, now part of Merkle/Dentsu. Comparable in commerce platform expertise (Adobe, Drupal, Magnolia) and enterprise focus, with significantly greater scale and global reach.
• Valtech SE: Global digital agency with strong DACH presence focused on commerce, data, and experience platforms. Comparable in omnichannel commerce and integration services, but operates at materially greater scale and geographic breadth.
• Dept Agency: Large global digital agency with end-to-end capabilities across web, commerce, marketing, and technology. Comparable in full-service model and enterprise client mix, but competes from a much larger talent pool and integrated marketing technology footprint.
• Mirum Agency: Global digital agency within the WPP network offering commerce, experience design, and platform integration. Comparable in end-to-end commerce and integration capabilities for enterprise clients, but with much larger global scale and network resources.
• Isobar (Dentsu Creative): Global digital experience agency offering commerce, content, and platform services through the Dentsu network. Comparable in omnichannel commerce and digital transformation services, with a much larger international footprint and blue-chip client base.

Regional players

• Netlive AG: Swiss digital agency with a comparable mix of TYPO3, Drupal, and e-commerce platform services for DACH clients. Comparable in services and regional focus, though typically focused on mid-market and public-sector engagements.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/arcmedia-ag
• Instagraminstagram.com/arcmedia.ag
• Xx.com/arcmediaag

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Arcmedia