Inspiro
Inspiro is a Philippines-headquartered business process services and customer experience provider serving Fortune 1000 enterprises with AI-augmented managed services across CX, back-office operations, and digital transformation, operating as a subsidiary of Altius Link (KDDI/Mitsui).
- Company typePrivate
- Founded2000
- HeadquartersCebu, Philippines
- Headcount5,001–10,000
- GTM typeB2B
- OfferingServices
What Inspiro does
Inspiro, operating as Altius Inspiro, Inc., is a Philippines-headquartered business process services (BPS) and customer experience (CX) provider serving Fortune 1000 enterprises globally. Founded in 2000 and previously known as SPi CRM, the company is wholly owned by Altius Link, Inc., a joint venture between Japan's KDDI Corporation and Mitsui & Co., Ltd. It delivers end-to-end managed services across three core practices: Business Process Services (F&A outsourcing, HR outsourcing, managed IT, managed security, marketing support), Digital Customer Experience (customer service, technical support, billing, collections, social media CX, trust and safety), and Digital Solutions (generative AI, analytics, intelligent automation). Delivery is executed from a multi-region footprint spanning the Philippines (Makati City headquarters and primary delivery centers), the United States (Madison, WI), and Nicaragua (nearshore), with named enterprise clients across telecoms, aviation, retail, BFSI, and fintech verticals.
The company's technology backbone is the Inspiro iX integrated AI suite, which comprises five proprietary modules: Inference (real-time agent assistance and knowledge retrieval), Interactions (NLP-driven analytics that tracks, categorizes, and tags 100% of customer interactions in real time), Simulate (AI-powered agent training that reduces mock-simulation time by 57%), AiGent (agent-assist autonomous workflows), and Insights (decision-support analytics). These modules are layered on top of traditional managed-service delivery and are sold as embedded capabilities within multi-year, quote-based enterprise contracts. The company holds ISO 27001 certification, has deployed cloud-based SASE and zero-trust security architecture, and has accumulated a multi-year sweep of Stevie, Globee, IAOP, and Fortress Cybersecurity Awards across 2017-2026.
Inspiro monetizes primarily through managed-services contracts priced on an FTE or scope basis across onshore, nearshore, and offshore delivery models, with subscription/recurring elements tied to its Digital Solutions and iX platform. Go-to-market is enterprise-field-sales oriented, targeting CX, BPS, and digital transformation decision-makers at Fortune 1000 organizations, supported by channel partnerships and thought-leadership content. The company operates in a market context where the Philippines is recognized as the world's leading CX destination with a labor pool of over one million digital-ready agents, providing structural cost and scale advantages. Its strategic positioning is mid-tier global BPO with a deliberate AI-augmentation overlay rather than an AI-native challenger.
Inspiro firmographics
Firmographics- Name
- Inspiro
- Legal name
- Altius Inspiro, Inc.
- Website
- https://inspiro.com
- Company type
- Private
- Founded year
- 2000
- Operating status
- Operating
- Headcount range
- 5,001–10,000 employees
- Short description
- Inspiro is a Philippines-headquartered business process services and customer experience provider serving Fortune 1000 enterprises with AI-augmented managed services across CX, back-office operations, and digital transformation, operating as a subsidiary of Altius Link (KDDI/Mitsui).
- Ownership category
- akta.pro rank
Inspiro industry classification
Industry- Product category
- Business Process Outsourcing
- NAICS
- Software Publishers (513210), Professional Employer Organizations (56133)
- SIC
- Services-Engineering, Accounting, Research, Management (8700), Services-Computer Programming Services (7371), Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- Application Outsourcing (AO) (BPAEAMAA)
- akta.pro secondary industries
- Accounts Receivable (Invoicing, Cash Application, Deductions) (BPAAAGAB), Enterprise AI Governance, Risk & Compliance Platforms (Model Risk, Audit, Policies) (HDAEANAE)
Keywords
Where Inspiro is headquartered
LocationHeadquarters
- HQ city
- Cebu
- HQ country
- Philippines
- HQ region
- Asia
Offices4 records
Markets served
Inspiro business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales
Revenue model
- Business Process Services (BPS): End-to-end business process outsourcing services including F&A outsourcing, HR outsourcing, managed IT, managed security, and back-office support. Revenue generated through FTE-based contracts and managed service agreements with enterprise clients.
- Digital Customer Experience (CX): Customer service, sales, technical support, social media CX, billing support, collection support, and trust & safety services. Delivered through work-at-home, offshore, onshore, and nearshore models.
- Digital Solutions and AI Integration: AI-driven solutions and intelligent automation services, including Inspiro iX platform components. Value-added services integrated into CX and BPS offerings.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Enterprise managed services - custom quote-based pricing |
Go-to-market motion1 record
Distribution channels2 records
Marketing channels6 records
Inspiro product offering
Product offeringCore offering
Inspiro is a global business process outsourcing (BPO) and customer experience (CX) provider delivering end-to-end managed services across customer service, technical support, sales, billing, collections, trust & safety, finance & accounting outsourcing, HR outsourcing, managed IT, and managed security. Its proprietary Inspiro iX AI suite layers generative AI, intelligent automation, real-time agent assist, and AI-enabled interaction analytics on top of the human delivery operations.
Product overview
Inspiro is a global leader in digital customer experience (CX) and business process services (BPS), offering a unified platform architecture centered on Inspiro iX, its intelligent experience layer. The product portfolio consists of three core service offerings (Business Process Services, Digital CX, and Digital Solutions) supported by five Inspiro iX modules: Inference (real-time agent assistance), Interactions (AI-powered analytics), Simulate (agent training), AiGent (agent-assist tools), and Insights (decision support). The company combines human expertise with intelligent technology and Lean Six Sigma process optimization to deliver enterprise-wide transformation.
Differentiator
Problem solved
Functional benefit
Brands
- Inspiro iX: AI-driven intelligent experience suite integrating generative automation, advanced analytics, agent-assist tools, and workforce intelligence
- Inference by Inspiro
- Interactions by Inspiro
- Simulate by Inspiro
- Aigent
Products and services
- Business Process Services (BPS) End-to-end business process outsourcing covering strategy and consulting, business process support, managed IT, managed security, F&A outsourcing, HR outsourcing, and marketing support services, combined with Lean Six Sigma rigor and intelligent automation. Sold to enterprise clients via FTE-based managed service agreements.
- Digital Customer Experience (CX) Multi-channel outsourced customer experience services including customer service, sales, technical support, social media CX, customer loyalty and retention, billing support, collection support, and trust & safety. Delivered via work-at-home, offshore, onshore, and nearshore models from Philippines, US, and Nicaragua.
- Digital Solutions Technology-enabled service offerings covering generative and conversational AI, analytics/insights/decision support, learning experiences and digital enablement, and intelligent automation and workflow optimization. Delivered as value-added services integrated with Inspiro's CX and BPS engagements.
- Inspiro iX Inspiro's proprietary intelligent experience platform/AI suite that unifies generative automation, advanced analytics, agent-assist tools, and workforce intelligence to enhance CX, strengthen operations, and accelerate digital transformation across client engagements.
- Inference by Inspiro AI-powered agent-assist tool that delivers real-time information, answers, and guidance to agents during customer interactions to enable faster and more accurate responses, including handling of bookings and passenger queries.
- Interactions by Inspiro AI-enabled analytics solution that tracks, analyzes, categorizes, and tags 100% of customer interactions in real time, transforming interaction data into actionable insights to improve agent performance and surface customer trends.
- Simulate by Inspiro AI-powered agent training simulation tool that prepares agents for live interactions with mock scenarios, cutting mock simulation time by 57% and accelerating agent speed-to-proficiency.
- AiGent by Inspiro AI agent-assist tool that supports customer service representatives with real-time guidance and autonomous assistance during customer interactions and operational workflows.
- Insights by Inspiro Analytics and decision-support tool within the Inspiro iX suite that delivers data-driven insights across the customer and agent journey to keep businesses competitive.
Quantifiable outcome
- 60% Cost Reduction, 40% Better Performance
- +7 more outcomes
Companies that use Inspiro
Customer profileNamed customers5 records
Segments10 records
Ideal customer profiles1 record
Inspiro technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability8 records
Feature4 records
Inspiro partnerships and signals
Strategic signalScale indicators5 records
Recent moves2 records
Expansion highlights6 records
Inspiro competitors and assessment
Company assessmentDirect peers
- Foundever: Formed via merger of Sitel and IBEX; major global BPO/CX provider with multi-shore delivery and a Fortune-class enterprise client base — directly comparable to Inspiro across CX and BPS services.
- Teleperformance: World's largest CX/BPO outsourcer operating multi-shore delivery (including large Philippines footprint) serving Fortune-class enterprise clients across telecom, travel, BFSI, and retail — directly comparable business model and customer base to Inspiro.
- Concentrix: Global CX and BPO operator with strong Philippines presence, broad vertical coverage (telecom, BFSI, tech, healthcare), and growing AI/automation portfolio — directly comparable in delivery model and enterprise go-to-market.
- TTEC Holdings: Customer experience outsourcing and digital customer management company with global delivery, including Philippines; comparable CX, sales, and technical support services for enterprise clients.
- Conduent: Business process services and digital interactions provider serving government, healthcare, and commercial clients with F&A, HR, customer management, and digital solutions — comparable BPS portfolio to Inspiro's back-office and CX lines.
- IBEX Limited: Customer engagement and BPO provider with a Philippines delivery backbone serving telecom, BFSI, and retail end-markets — highly comparable delivery model and vertical mix to Inspiro.
- WNS Holdings: Business process management and CX services company with significant offshore (India-led) delivery serving BFSI, healthcare, travel, and telecom — closely aligned with Inspiro's BPS/CX model and enterprise vertical mix.
- TaskUs: Digital-first BPO/CX outsourcer with significant Philippines operations, serving digital-native and enterprise clients across content moderation, customer support, and trust & safety — strong overlap with Inspiro's digital CX and trust-and-safety offerings.
- Genpact: Global professional services firm focused on business process management and digital transformation, serving enterprise clients in BFSI, healthcare, and industrials — highly comparable to Inspiro's BPS offerings and AI-enabled process work.
Broad incumbents
- Accenture: Global professional services giant offering BPS, CX, and AI/automation capabilities as part of a much broader consulting and systems integration portfolio — broader incumbent that competes for similar enterprise BPS deals but is not specialized in Inspiro's niche.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat6 records
Key risks6 records
Key highlights6 records
Customer concentration
Inspiro social profiles
Digital presenceInspiro compliance and trust
Trust signalCompliance1 record
Inspiro financial estimates
Financial estimateRevenue estimate
Valuation estimate
Inspiro leadership team
Management profileNumber of profiles
Profiles2 records
Inspiro funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Inspiro M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Inspiro
What does Inspiro do?
Inspiro is a global business process outsourcing (BPO) and customer experience (CX) provider delivering end-to-end managed services across customer service, technical support, sales, billing, collections, trust & safety, finance & accounting outsourcing, HR outsourcing, managed IT, and managed security. Its proprietary Inspiro iX AI suite layers generative AI, intelligent automation, real-time agent assist, and AI-enabled interaction analytics on top of the human delivery operations.
Is Inspiro a public or private company?
Inspiro is a private company. It is classified as corporate owned and is currently operating.
When was Inspiro founded?
Inspiro was founded in 2000. It employs 5,001 to 10,000 people.
Where is Inspiro based?
Inspiro is headquartered in Cebu, Philippines, in the Asia region.
How does Inspiro make money?
Three revenue lines are on record. Business Process Services (BPS) is the primary driver. The others are digital Customer Experience (CX) and digital Solutions and AI Integration.
Who are Inspiro's main competitors?
Direct peers on record are Foundever, Teleperformance, Concentrix, TTEC Holdings, Conduent, IBEX Limited, WNS Holdings, TaskUs and Genpact. Accenture is listed as a broad incumbent.
Does Inspiro have an API?
No public API is recorded for Inspiro.
What industry is Inspiro in?
Inspiro's product category is Business Process Outsourcing. Its primary akta.pro industry code is BPAEAMAA, Application Outsourcing (AO), with a secondary code of BPAAAGAB, Accounts Receivable (Invoicing, Cash Application, Deductions). Its NAICS code is 513210 and its SIC code is 8700.