SimpleVoIP
SimpleVoIP is a US-based UCaaS provider offering cloud VoIP, AI-powered call analytics, and contact center solutions primarily to multi-location enterprises and franchise restaurants across all 50 states. It differentiates through Magic Auto Provisioning for multi-site rollouts and an AI layer including Simple Intelligence, Caller Insight, and Voice AI.
- Company typePrivate
- Founded2015
- HeadquartersBeaverton, United States
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
What SimpleVoIP does
SimpleVoIP is a US-based unified communications as a service (UCaaS) provider founded in 2015 by Josh Robbins, headquartered in Beaverton, Oregon, and serving distributed enterprises and small-to-medium businesses across all 50 states, with a particularly strong footprint in franchise restaurants (5,000+ customers claimed). Its core platform delivers cloud-based VoIP services built on the 2600hz platform, exposing account, user, device, and call-routing APIs, and is differentiated by Magic Auto Provisioning, which replicates templated phone configurations across hundreds or thousands of locations. The product portfolio includes an Auto Attendant/IVR, mobile apps for iOS and Android, SureDial POTS Replacement, native Microsoft Teams direct-routing integration, and a Call Center Pro add-on for cloud contact center functionality.
The company's go-to-market emphasizes consultative sales, free consultations, and an iterative pilot-then-replicate deployment model targeting multi-location enterprises. A 99.999% uptime SLA is supported by three data centers with geographic failover. The AI layer is a major focus: Simple Intelligence transcribes and analyzes every call to detect intent, sentiment, and missed opportunities; Caller Insight enriches inbound caller ID with customer history, loyalty status, and POS data; Simple Agent provides agentic Voice AI; and SimplyAI bundles the AI capabilities. The platform integrates with CRM systems, POS platforms (used for restaurant curbside pickup workflows), AppFolio property management software, and Yealink devices.
SimpleVoIP generates revenue primarily through recurring monthly UCaaS subscriptions, with pricing custom-quoted by number of users and locations and a stated value proposition of up to 50% cost savings versus legacy phone systems. Additional revenue streams include Microsoft Teams integration per-user licenses, Call Center add-ons, hardware sales (Yealink-compatible equipment), and AI module subscriptions. The company is a privately held LLC, has not disclosed external funding rounds, and is led by founder Josh Robbins, with a leadership team that includes CSO Matt Miller, CTO Nate McNair, and VP of Sales Rob Bloedorn. Compliance footprint includes HIPAA for healthcare customers and CCPA for California data protection.
SimpleVoIP firmographics
Firmographics- Name
- SimpleVoIP
- Legal name
- SimpleVoIP LLC
- Website
- https://simplevoip.com
- Company type
- Private
- Founded year
- 2015
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- SimpleVoIP is a US-based UCaaS provider offering cloud VoIP, AI-powered call analytics, and contact center solutions primarily to multi-location enterprises and franchise restaurants across all 50 states. It differentiates through Magic Auto Provisioning for multi-site rollouts and an AI layer including Simple Intelligence, Caller Insight, and Voice AI.
- Ownership category
- akta.pro rank
SimpleVoIP industry classification
Industry- Product category
- Cloud Unified Communications / VoIP
- NAICS
- All Other Telecommunications (517810), Telephone Call Centers (56142), Computer Systems Design and Related Services (54151)
- SIC
- Services-Telephone Interconnect Systems (7385), Telephone Communications (No Radiotelephone) (4813), Communications Services, Nec (4899), Services-Prepackaged Software (7372)
- akta.pro primary industry
- VoIP Access & ITSP Services (HDAIAHAD)
- akta.pro secondary industries
- Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF), Voice Quality, Monitoring & Analytics (QoS/QoE, call recording, compliance) (HDAIAHAM), Unified Communications (UCaaS) Apps (BPAMACAE), Unified Communications & Collaboration Network Services (VoIP/QoS) (BPAEAEAI)
Keywords
Where SimpleVoIP is headquartered
LocationHeadquarters
- HQ city
- Beaverton
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
SimpleVoIP business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations
Revenue model
- UCaaS Subscription Services: Monthly/annual subscription for VoIP phone services including unlimited calling, auto attendants, mobility features, analytics, and AI tools. Pricing varies by plan tier and number of users/locations.
- Hardware Sales: Sale of IP phones, headsets, and other end-user equipment. Yealink devices mentioned as compatible options.
- Call Center Add-ons: Premium add-on services for contact center capabilities including Call Center and Contact Center add-ons with call queue features.
- Microsoft Teams Integration License: Per-user license for Teams integration enabling native dial pad telephony backed by SimpleVoIP.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Custom enterprise plans |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels6 records
SimpleVoIP product offering
Product offeringCore offering
SimpleVoIP provides a cloud-delivered Unified Communications as a Service (UCaaS) platform that delivers business VoIP telephony, auto-attendant call routing, mobile/softphone apps, AI-powered call analytics, caller ID enrichment, cloud contact center, Microsoft Teams telephony integration, and POTS replacement for multi-location businesses across the United States. Its core differentiator is Magic Auto Provisioning, which replicates pilot-tested phone configurations across hundreds or thousands of sites in seconds.
Product overview
SimpleVoIP is a UCaaS (Unified Communications as a Service) provider offering a comprehensive portfolio of VoIP phone services and AI-powered communication solutions for distributed enterprises and SMBs. The core platform includes VoIP voice services with features like Auto Attendant, call routing, and the SimpleVoIP Mobile App. AI-powered products include Simple Intelligence (call analytics), Simple Agent (Voice AI), SimplyAI (combined AI platform), and Caller Insight (caller ID enrichment). Contact center solutions include Call Center Pro with queue management. Additional offerings include POTS Replacement (SureDial), Microsoft Teams Integration, Enhanced Analytics, and Applications & Custom Solutions with Magic Auto Provisioning for multi-location deployments. The platform integrates with CRM systems, POS systems, Microsoft Teams, and various Yealink hardware devices.
Differentiator
Problem solved
Functional benefit
Brands
- Simple Intelligence: AI-powered call analytics product that transcribes and analyzes conversations to detect intent, sentiment, and context.
- Caller Insight
- Simple Agent
- SimplyAI
- Call Center Pro
Products and services
- SimpleVoIP UCaaS Platform Cloud-based Unified Communications as a Service (UCaaS) platform that delivers business VoIP telephony, auto-attendant call routing, mobility features, APIs, and centralized management to multi-location enterprises and SMBs across the US.
- Simple Intelligence (AI Call Analytics) AI-powered call analytics product for businesses that transcribes and analyzes every customer call in real time to detect intent and sentiment, surface missed opportunities, monitor follow-through commitments, and push insights and tasks directly into CRM, POS, or contact center systems to recover lost revenue.
- Caller Insight Award-winning caller ID enrichment product that displays customer name, location, profile details, past interactions, order history, preferences, loyalty status, and account notes at the moment the phone rings, connecting calls to records in CRM, POS, or loyalty platforms.
- Simple Agent (Voice AI) Voice AI-powered agent for automated call handling and customer interactions, capable of answering inbound calls, routing conversations intelligently, and handling routine inquiries on behalf of the business.
- SimplyAI Comprehensive AI platform that combines Simple Intelligence analytics with Simple Agent voice capabilities to deliver end-to-end conversational intelligence across business calls.
- Call Center Pro Intelligent cloud contact center solution with seamless connectivity, comprehensive analytics, queue management, member skill tagging, real-time activity logs, performance dashboards, and streamlined UI for call handling across locations.
- SureDial (POTS Replacement) POTS (Plain Old Telephone Service) replacement solution that enables enterprises to migrate legacy copper-wire phone systems and connected devices such as fax, alarm, and elevator lines onto a modern VoIP infrastructure.
- Microsoft Teams Integration Direct routing integration that enables Microsoft Teams users to use the native Teams dial pad as a softphone backed by SimpleVoIP telephony, exposing call flows, notifications, and feature codes within the Teams UI without requiring users to leave Teams.
- Enhanced Analytics Advanced analytics dashboard providing insights into call volume, duration, quality, abandonment rates, agent performance, and sentiment analysis across agents and locations.
- CRM Connect CRM integration offering that connects SimpleVoIP call activity into third-party CRMs such as AppFolio, enabling property managers to track, attribute, and manage customer calls within their existing CRM workflow.
- Applications and Custom Solutions Custom-designed communications applications and integrations built for individual enterprises, including Magic Auto Provisioning rollouts that replicate pilot-tested phone configurations across hundreds or thousands of sites, third-party automated communications workflows, and industry-specific solutions.
Quantifiable outcome
- Up to 50% cost savings compared to traditional phone systems
- +2 more outcomes
Companies that use SimpleVoIP
Customer profileNamed customers4 records
Segments6 records
Ideal customer profiles5 records
SimpleVoIP technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration7 records
AI capability9 records
Feature8 records
SimpleVoIP partnerships and signals
Strategic signalPartnerships
Two partnerships are on record, tiered core.
- AppFoliocoreCRM Connect integration available in the AppFolio Stack Marketplace. SimpleVoIP provides call tracking and attribution for property managers using AppFolio. AppFolio sales reps can refer customers to SimpleVoIP through a referral program.
- MicrosoftcoreSimpleVoIP provides direct routing between its network and Microsoft Teams, enabling Teams users to use native dial pad as a softphone. Keeps SimpleVoIP functionality while adding Teams as a softphone option.
Scale indicators4 records
Recent moves6 records
Expansion highlights5 records
SimpleVoIP competitors and assessment
Company assessmentDirect peers
- Ooma: Public VoIP/UCaaS provider focused on SMBs, multi-location small businesses, and POTS replacement — directly overlapping SimpleVoIP's core customer profile and SureDial POTS replacement offering.
- Vonage (Ericsson): UCaaS and communications APIs provider, now part of Ericsson, offering cloud voice, contact center, and AI features for SMBs and enterprises. Direct overlap with SimpleVoIP's UCaaS and contact center product lines.
- 8x8: Public UCaaS and CCaaS provider delivering cloud voice, contact center, and AI analytics to mid-market and enterprise. Overlaps directly with SimpleVoIP on UCaaS, Call Center Pro equivalent, and AI conversation intelligence.
- Dialpad: AI-native UCaaS and contact center platform with strong real-time transcription and VoiceAI features. Competes directly with SimpleVoIP on AI-powered call analytics (Simple Intelligence equivalent) and serves similar SMB/mid-market segments.
- Nextiva: SMB-focused UCaaS provider with VoIP, contact center, and analytics offerings. Competes with SimpleVoIP in the small-to-medium business and multi-location franchise segments the company explicitly targets.
- RingCentral: Public UCaaS leader offering cloud PBX, contact center, and AI-powered conversation intelligence (RingSense) for SMBs and enterprises. Direct competitor to SimpleVoIP across all core product categories, with similar per-seat subscription pricing and multi-location deployment capabilities.
- GoTo (formerly LogMeIn): UCaaS provider (GoTo Connect) targeting SMBs with cloud phone, contact center, and remote work support. Competes with SimpleVoIP on subscription VoIP, mobility, and multi-location SMB communication needs.
Broad incumbents
- Zoom (Zoom Phone): Zoom Phone is a UCaaS offering bundled with the broader Zoom collaboration platform, including AI Companion features. Represents a broad incumbent threat as it bundles telephony with widely deployed Zoom meetings.
- Cisco Webex Calling: Cisco's cloud calling and contact center suite integrated with Webex collaboration. Acts as a broad incumbent alternative for enterprises evaluating SimpleVoIP's UCaaS and Microsoft Teams routing capabilities.
- Microsoft Teams Phone: Native telephony within Microsoft Teams, including direct routing. Acts as both a partner channel for SimpleVoIP (via direct routing) and a competitive incumbent as Microsoft pushes Teams-native calling into enterprises.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
SimpleVoIP social profiles
Digital presenceSimpleVoIP compliance and trust
Trust signalCompliance2 records
SimpleVoIP financial estimates
Financial estimateRevenue estimate
Valuation estimate
SimpleVoIP leadership team
Management profileNumber of profiles
Profiles4 records
SimpleVoIP funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
SimpleVoIP M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about SimpleVoIP
What does SimpleVoIP do?
SimpleVoIP provides a cloud-delivered Unified Communications as a Service (UCaaS) platform that delivers business VoIP telephony, auto-attendant call routing, mobile/softphone apps, AI-powered call analytics, caller ID enrichment, cloud contact center, Microsoft Teams telephony integration, and POTS replacement for multi-location businesses across the United States. Its core differentiator is Magic Auto Provisioning, which replicates pilot-tested phone configurations across hundreds or thousands of sites in seconds.
Is SimpleVoIP a public or private company?
SimpleVoIP is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was SimpleVoIP founded?
SimpleVoIP was founded in 2015. It employs 51 to 100 people.
Where is SimpleVoIP based?
SimpleVoIP is headquartered in Beaverton, United States, in the North America region.
How does SimpleVoIP make money?
Four revenue lines are on record. UCaaS Subscription Services are the primary driver. The others are hardware Sales, call Center Add-ons and microsoft Teams Integration License.
Who are SimpleVoIP's main competitors?
Direct peers on record are Ooma, Vonage (Ericsson), 8x8, Dialpad, Nextiva, RingCentral and GoTo (formerly LogMeIn). Broad incumbents are Zoom (Zoom Phone), Cisco Webex Calling and Microsoft Teams Phone.
Does SimpleVoIP have an API?
Yes. SimpleVoIP offers two API offerings: 1) A core voice platform API built on the 2600hz platform providing account, user, device and call routing capabilities. 2) Public customer-facing API endpoints designed to simplify common API functions for customers. Documentation is available via Postman. Developer documentation is at docs.2600hz.com/developers/rest/introduction.
What industry is SimpleVoIP in?
SimpleVoIP's product category is Cloud Unified Communications / VoIP. Its primary akta.pro industry code is HDAIAHAD, VoIP Access & ITSP Services, with a secondary code of HDAIAHAF, Contact Center (CCaaS) & Customer Engagement Voice. Its NAICS code is 517810 and its SIC code is 7385.