Pest SOS

What Pest SOS does

Pest SOS (legal entity PEST SALES & OFFICE SOLUTIONS LLC) is a US-based B2B managed services company founded in 2017 and headquartered in Oklahoma City, Oklahoma. It provides back-office and customer-facing operational support exclusively to pest control businesses, offering a unified suite of services including 24/7 bilingual contact center coverage, sales support and lead conversion, scheduling and routing, billing and invoice reminders, CRM training and implementation, and industry-specific growth consulting. The company serves owner-operators, mid-sized pest control companies, and large multi-location operators across the United States.

The company's technical backbone is the FieldRoutes CRM platform — an industry-specific CRM for pest control — which Pest SOS implements, trains clients on, and operates within for scheduling, billing, and customer management. Pest SOS itself does not offer proprietary software or mobile applications; its value is delivered by US-based, industry-trained personnel. There are no disclosed AI/ML capabilities, APIs, or software products beyond CRM workflow automation. The company is privately held as an Oklahoma LLC with no disclosed institutional funding, parent company, M&A activity, or management team beyond co-founder and CEO Brian Starnes.

Pest SOS generates revenue through customized, quote-based professional services contracts (typically multi-year) scaled to client size and needs. It markets through direct sales outreach via phone and website contact forms, supported by a LinkedIn presence, and reports having served 191 clients, handled 312,482 calls, and facilitated $7.62M in sales on behalf of clients since 2022. Customer logos displayed publicly include Proforce, Spire, Cleardefense, Anchor, Green Country, Pestmaster, Pest Authority, Scherzinger, Mosquito Authority, and Aruza — all mid-market pest control operators.

Name

Pest SOS

Legal name

PEST SALES & OFFICE SOLUTIONS LLC

Website

https://pest-sos.com

Company type

Private

Founded year

2017

Operating status

Operating

Headcount range

11–50 employees

Short description

Pest SOS is a US-based B2B managed services company providing 24/7 bilingual contact center, sales, scheduling, billing, CRM training, and growth consulting exclusively to pest control businesses across the United States.

Ownership category

akta.pro rank

Headquarters

HQ city

Oklahoma City

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Operational Support Services: B2B professional services providing sales support, customer service, scheduling, billing, and CRM training for pest control companies. Services are tailored to client needs and scale with their business requirements.
2. 24/7 Contact Center Services: Continuous call handling, lead capture, and customer support services for pest control businesses.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels3 records

Core offering

Pest SOS provides outsourced sales, customer service, scheduling, billing, and CRM training services exclusively to pest control companies. Its core deliverable is a 24/7 bilingual contact center staffed by industry-trained professionals who handle inbound calls, convert leads into bookings, manage scheduling and routing, and follow up on invoices using the client's FieldRoutes CRM. The offering is bundled with growth consulting and is sold as a customized B2B support package rather than as off-the-shelf software.

Product overview

Pest SOS is a US-based, 24/7 contact center and operational support platform built exclusively for pest control companies. The offering is a unified suite of back-office and customer-facing services — not a single software product — comprising: a 24/7 Contact Center for bilingual customer communication, Sales Support & Lead Conversion, Scheduling & Routing Support, Billing & Invoice Reminders, CRM Training & Implementation (covering FieldRoutes and broader CRM upskilling), and Growth Consulting. These services are delivered by industry-trained professionals and are designed to scale flexibly with client businesses, from owner-operators to multi-location enterprises, with a reported $7.62M in sales facilitated for clients since 2022 across 312,482 calls handled and 191 clients served.

Differentiator

Problem solved

Functional benefit

Products and services

• 24/7 Contact Center Round-the-clock, bilingual customer communication support for pest control companies, handling inbound calls, inquiries, and customer-facing interactions through industry-trained representatives.
• CRM Training & Implementation Training and onboarding for pest control businesses on CRM platforms (notably FieldRoutes), covering platform usage for admins, sales staff, and service reps, plus soft-skills and customer account handling training.
• Billing & Invoice Reminders Accounts receivable management services that send payment reminders, assist with billing updates, and maintain synced, accurate records within the client's CRM.
• Growth Consulting Growth-focused, pest-control-specific business advisory covering operational optimization, lead capture, and cash flow improvement for pest control companies.
• Sales Support & Lead Conversion Conversational sales services that convert inbound pest control calls into booked service appointments using industry-trained representatives who build customer trust and close sales.
• Scheduling & Routing Support Phone support covering both sales and service routing, managing scheduling workflows and ensuring customer calls are directed appropriately within pest control business operations.

Quantifiable outcome

• 38% sales increase for clients
• +3 more outcomes

Named customers10 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature4 records

Scale indicators5 records

Recent moves5 records

Expansion highlights3 records

Direct peers

• Smith.ai: AI-augmented 24/7 call answering, lead capture, and outreach for SMBs and professional services. Same B2B call center / sales support motion as Pest SOS, increasingly competing with AI-enabled features.
• VoiceNation: 24/7 live answering service with sector-specific solutions for small businesses and contractors. Same outsourced call handling and lead capture value proposition for Pest SOS's customer base.
• MAP Communications: US-based 24/7 contact center providing answering, appointment setting, and order entry for trades and SMBs. Comparable in delivery model, target customer, and service breadth.
• Ruby Receptionists: Virtual receptionist and live chat services for SMBs and professional services. Comparable in outsourced front-office support model and customer size segment.
• AnswerConnect: 24/7 live answering and contact center services for SMBs across multiple verticals, with industry-trained representatives. Closest direct competitor in business model, delivery mechanism, and target customer (small/mid-market service businesses).
• Specialty Answering Service: Industry-specialized answering service with vertical focus (medical, legal, HVAC, trades). Directly comparable to Pest SOS's vertical-specialization thesis and 24/7 call handling model.
• PATLive: US-based live answering and customer support for SMBs. Comparable in 24/7 live-agent model and small/mid-market focus, though more horizontal than Pest SOS's pest-specific vertical play.

Broad incumbents

• WorkWave: Field service management software for pest control and other service verticals. Adjacent incumbent in the same pest control ecosystem; competes at the software layer where Pest SOS operates as a services partner.
• Moneypenny: Large-scale outsourced answering and contact center services across multiple verticals and geographies. Comparable core service (24/7 call handling, reception) but at much broader scale than Pest SOS.

Emerging players

• Conversica: AI-driven conversational sales and customer engagement platform for SMBs and enterprises. Competes with Pest SOS's sales support and lead conversion service line via automation rather than human agents.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/pest-sos

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Pest SOS