Portero Seguro

What Portero Seguro does

Portero Seguro S.A.C. is a Peruvian security services company founded in 2020 by Fredy Ballón Medina, operating the TeleporterIA platform — an intelligent remote concierge service that replaces traditional on-site building guards with a centralized monitoring model. The deployed stack combines AI-enabled video analytics cameras, Face ID intercoms, electronic package lockers, perimeter sensors with deterrence sirens and speakers, and dual-redundancy connectivity, all unified through a HikCentral / Hikvision device-management layer and monitored 24/7 from the company's Centro de Seguridad SMART by trained remote "teleporteros."

The business sells a tiered monthly subscription — Full 24x7, Full 12x7, Lite 24x7, and a Hybrid option — priced roughly 50% below the traditional concierge benchmark of approximately S/4,370 (~USD 1,200) per month. Each subscription bundles USD 10,000 of annual insurance coverage against theft, fire, and earthquake via La Positiva Seguros, plus coordination protocols with municipal Serenazgo and the national police (PNP) for incident escalation. Primary customers are residential building administrators, juntas directivas, and HOAs; secondary segments include construction and real estate developers, commercial businesses, and individual residents. Go-to-market is direct and sales-led, anchored on a 15-minute expert consultation, a 6-month free trial, and WhatsApp-based contact.

As disclosed, TeleporterIA has been deployed across 200+ buildings protecting 5,000+ families in four countries (Peru, Bolivia, Chile, Colombia). The company has been recognized in the Forbes Peru Top 100 Startups list in both 2023 and 2024 and as part of StartUp Peru 8G+ in 2022, and in 2024 announced a funding round targeting USD 200,000 to support continued expansion.

Name

Portero Seguro

Legal name

PORTERO SEGURO S.A.C.

Website

https://porteroseguro.com

Company type

Private

Founded year

2020

Operating status

Operating

Headcount range

11–50 employees

Short description

Portero Seguro operates TeleporterIA, an AI-assisted remote concierge and building security service that replaces on-site guards with centralized 24/7 monitoring for residential HOAs, developers, and businesses across Peru, Bolivia, Chile, and Colombia.

Ownership category

akta.pro rank

Product category

Remote Building Security Services

NAICS

Security Systems Services (except Locksmiths) (561621), Security Systems Services (56162)

SIC

Auto Controls For Regulating Residential & Comml Environments (3822)

akta.pro primary industry

Porterage & Concierge Services (BPABAEAC)

akta.pro secondary industries

Professional Monitoring (Burglar/Intrusion) (HSAHAAAA), Access Control Management & Credentialing (Badging/Visitor Management) (IMAIAEAE)

Keywords

• Remote concierge services
• AI building security
• Property surveillance systems
• Access control services
• Residential security monitoring

Headquarters

HQ city

San Isidro

HQ country

Peru

HQ region

Latin America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure, Others

Revenue model

1. Remote Concierge Service (TeleporterIA): Monthly subscription service providing 24/7 intelligent remote concierge operations including access control, visitor management, package reception, and real-time security monitoring. Equipment is provided on loan without upfront investment. Service reduces building security costs by up to 50% compared to traditional 24/7 concierge staffing.
2. Equipment and Installation: CCTV cameras, sensors, intercoms, electronic locks, and network equipment provided on loan basis as part of the service package, with preventive and corrective maintenance included.
3. Insurance Coverage Add-on: Included coverage of USD 10,000 annually against theft, earthquakes, and fires (backed by La Positiva), plus additional USD 2,500 coverage for bicycles and other valuables, bundled into the service subscription.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

Portero Seguro operates TeleporterIA, an intelligent remote concierge (portero) service that replaces traditional on-site building doormen with a combination of AI-powered video surveillance, perimeter sensors, remote-controlled access systems, and a 24/7 human monitoring team based in a centralized Security Operations Center (Centro SMART). The service is delivered to residential buildings, condominiums, and businesses across Peru, Bolivia, Chile, and Colombia, with bundled insurance and coordinated response from Serenazgo, police, fire, and ambulance services.

Product overview

Portero Seguro offers TeleporterIA, a unified intelligent remote concierge platform that combines AI-powered security cameras, smart access control, and 24/7 remote monitoring by trained teleporteros from their Centro de Seguridad SMART. The core TeleporterIA service integrates real-time video analytics, intercoms with Face ID, perimeter sensors, deterrent speakers, and electronic package lockers. Service tiers include Plan Full 24x7 (premium 24-hour coverage), Plan Full 12x7 (12-hour coverage), and Plan Lite (entry-level). Additional offerings include risk assessment, insurance coverage against theft/fire/earthquakes, and electronic lockers for package reception. The platform serves residential buildings, businesses, construction companies, and homeowner associations across Peru, Bolivia, Chile, and Colombia.

Differentiator

Problem solved

Functional benefit

Brands

• TeleporterIA: The company's intelligent remote porterage service brand, combining AI cameras, perimeter sensors, and trained teleporteros for 24/7 building security.

Products and services

• TeleporterIA Remote Concierge Service

Quantifiable outcome

• 0 robberies completed in buildings under monitoring since 2020
• +7 more outcomes

Named customers9 records

Segments5 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

AI capability8 records

Feature7 records

Partnerships

Five partnerships are on record, tiered minor and core.

• ALAS - Asociación Latinoamericana de SeguridadminorStrategic or Co-development Partner · 1 January 2023Membership in the Latin American Security Association, demonstrating industry recognition and commitment to security industry standards across the region.
• La Positiva SeguroscoreStrategic or Co-development Partner · 1 January 2020Insurance partnership providing USD 10,000 annual coverage against theft, earthquakes, and fires included as part of the TeleporterIA service package. Additional USD 2,500 coverage for bicycles and other valuables provided through proprietary coverage.
• HikCentral (Hikvision)coreTechnology or IntegrationTechnology platform provider enabling unified, secure, and efficient control and management of all security devices and functionalities. HikCentral products, technologies, and functionalities allow safe, efficient, and unified building security management.
• Serenazgo (Municipal Police)coreStrategic or Co-development PartnerCoordination protocol with municipal police (serenazgo) services across different districts for immediate response to security incidents and emergencies in buildings under monitoring.
• PNP - Policía Nacional del PerúcoreStrategic or Co-development PartnerDirect coordination with National Police for immediate response to intrusions and security emergencies. Part of the core security protocol for all monitored buildings.

Scale indicators14 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Envera Security: US-based company providing remote video guard and virtual concierge services to residential HOAs and communities. Closest analog to Portero Seguro's remote-concierge model for residential buildings, using centralized monitoring instead of on-site guards.
• ButterflyMX: Smart intercom and access control platform for multifamily and commercial buildings, with mobile-based visitor management and cloud management. Overlaps directly with Portero Seguro's smart intercom, Face ID access control, and visitor management functionality.
• Brivo: Cloud-based access control and physical security platform serving commercial and multifamily properties globally. Comparable smart access control + cloud-managed security stack that competes with Portero Seguro's intelligent access control offering.
• RemoteLock: Cloud-based smart lock and access control platform for residential and commercial properties. Comparable to Portero Seguro's electronic lockers, smart intercoms, and remote-controlled access offering.

Broad incumbents

• Prosegur: Spanish-headquartered global security services company with significant operations across Latin America. Offers residential and commercial guarding, alarms, and monitoring — directly competing with Portero Seguro in the same region, but as a broad incumbent portfolio player.
• Verkada: Cloud-managed video surveillance, access control, and environmental sensors for commercial and residential customers. Overlaps with Portero Seguro's AI video analytics, perimeter sensors, and access control stack, but operates at a much larger, enterprise-grade scale.
• ADT Inc. Large US-based residential and commercial monitored security and smart home provider with professional monitoring centers. Competes with Portero Seguro on the remote-monitoring proposition for residential buildings, but with a much broader service portfolio.
• Securitas AB: Global physical security services leader with guarding, electronic security, and remote monitoring offerings. Operates across Latin America and competes with Portero Seguro's bundled remote-concierge proposition for buildings and businesses.

Regional players

• Seguritech: Latin American (Mexico-focused) technology and security services company providing electronic security, monitoring, and emergency response to residential and government clients. Comparable regional security technology operator in LatAm.

Emerging players

• Latch: Smart access and building management platform for multifamily residential buildings, with smart locks, intercoms, and resident apps. Comparable to Portero Seguro's residential access control and intercom-with-Face-ID capabilities, though primarily focused on US multifamily new construction.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks5 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/porterosegurope
• LinkedInlinkedin.com/company/portero-seguro

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Portero Seguro