Open Systems Support
- Company typePrivate
- Founded1997
- HeadquartersPerth, Australia
- Headcount11–50
- GTM typeB2B
- OfferingServices
What Open Systems Support does
Open Systems Support Pty Ltd is a privately held managed IT services provider headquartered in Mount Hawthorn, Perth, founded in 1997 by Tom Clarkson (Managing Director) and Georgina Rowett (Director). The firm delivers a portfolio of integrated services — fully managed IT (server management, network communications, hosted email via Microsoft 365 Exchange, hosted backup, hosted telephony, and helpdesk), proactive and strategic IT planning (including five-year IT roadmaps), cybersecurity, hardware and software procurement, IT consulting, and custom IT solutions — to Western Australian small and medium enterprises, local government bodies, and community and not-for-profit organisations. The technology stack is built on partnerships with Microsoft (Silver Partner), Cisco, VMware, Proxmox (Authorised Reseller), Yealink, and Trend Micro, with Microsoft 365 Copilot and Teams Rooms integrations representing the most recent capability additions; the firm does not develop proprietary AI but resells and manages third-party AI and security tooling for clients.
The revenue model combines recurring monthly managed-service subscriptions with professional services (consulting, custom development), hardware and software resale, and a cybersecurity services line, all delivered through a direct sales-led go-to-market featuring field sales, on-site visits, and free initial consultations. Distribution is single-country (Western Australia) via direct field sales, an inside-sales/helpdesk function, and website-driven lead generation; there is no channel-partner resale model. WALGA Preferred Supplier status supports local government tender access. Customer concentration is distributed across multiple industries (accounting, NFP, oil and gas, robotics, retail) with long-tenure relationships of 8 to 25+ years, and the firm has shown no external funding, M&A activity, or geographic expansion beyond Western Australia across its 25-year operating history.
Open Systems Support firmographics
Firmographics- Name
- Open Systems Support
- Legal name
- Open Systems Support Pty Ltd
- Website
- https://opensystems.net.au
- Company type
- Private
- Founded year
- 1997
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Ownership category
- akta.pro rank
Open Systems Support industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computer Facilities Management Services (541513), Computer Systems Design and Related Services (5415), Other Computer Related Services (541519)
- SIC
- Services-Computer Integrated Systems Design (7373), Services-Facilities Support Management Services (8744), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Helpdesk & End-User Support Services (BPAEABAB)
- akta.pro secondary industries
- Onsite/Field IT Support Services (BPAEABAC), Cloud & Infrastructure Support (Servers, Storage, Virtualization) (BPAAACAE), Software/Application Support (SaaS, Enterprise Apps) (BPAAACAC)
Keywords
Where Open Systems Support is headquartered
LocationHeadquarters
- HQ city
- Perth
- HQ country
- Australia
- HQ region
- Oceania
Offices1 record
Markets served
Open Systems Support business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Supply Chain, Marketing or Sales
Revenue model
- Managed IT Services: Comprehensive managed services covering server management, network communications, hosted email, hosted backup, hosted telephony, and IT helpdesk. Delivered as a monthly subscription-based service providing proactive monitoring, maintenance, and rapid response support.
- IT Consulting: Advisory and strategic planning services including expert advice, strategic planning, IT architecture planning, implementation, and operational assessment. Delivered through dedicated consultants offering consistency, flexibility, and cost savings through tiered-support structure.
- Hardware and Software Supply: Procurement, installation and deployment of IT equipment and software including PCs, laptops, telephones, printers, servers, and network equipment from established supplier relationships.
- Custom IT Solutions: Custom development services converting business ideas, goals, needs and requirements into unique technology solutions. Process includes discovery, technical development, testing, deployment, and maintenance support.
- Cybersecurity Services: Security strategy and consulting, risk and compliance, cybersecurity training, digital identity management, managed security services, cloud security, incident management, and security testing.
Go-to-market motion1 record
Distribution channels3 records
Marketing channels4 records
Open Systems Support product offering
Product offeringCore offering
Open Systems Support is a managed IT services provider that delivers subscription-based outsourced IT operations to Western Australian small and medium enterprises, local governments, and not-for-profit organisations. Its core services bundle server management, network communications, hosted Microsoft 365 email, hosted backup, hosted telephony, and helpdesk support, augmented by strategic IT consulting, cybersecurity services, hardware/software procurement, and bespoke custom IT development.
Product overview
Open Systems Support is a managed IT service provider offering a portfolio of integrated services rather than a single software product. Their core offerings include Fully Managed IT Service (server management, network communications, hosted email, backup, telephony, and helpdesk), Proactive and Strategic IT (maintenance and 5-year planning), Cybersecurity (strategy, training, managed security, incident management), Hardware and Software Supply (procurement and deployment), IT Consulting (advisory and implementation), and Custom IT Solutions (bespoke development). Services are delivered through partnerships with technology vendors including Microsoft (Silver Partner), Cisco, VMware, and Trend Micro.
Differentiator
Problem solved
Functional benefit
Products and services
- Fully Managed IT Service End-to-end managed IT service providing server management, network communications, hosted Microsoft 365 Exchange email, hosted backup, hosted telephony, and IT helpdesk support for WA organisations needing reliable outsourced IT operations.
- Proactive and Strategic IT Future-proofing IT service combining regular maintenance, hardware policies, IT meetings, service standards and user training with discovery-led development of 5-year IT plans to support business growth and competitiveness.
- Cybersecurity Cybersecurity service covering security strategy and consulting, risk and compliance, training and education, digital identity management, managed security services, cloud security, incident management, and security testing.
- Hardware and Software Supply Procurement, installation and deployment of IT equipment and software including PCs, laptops, telephones, printers, servers and network equipment sourced through established supplier relationships.
- IT Consulting Advisory consulting service providing expert technology advice, strategic planning, IT architecture planning, operational assessment and benchmarking, and implementation of new solution deployments with tiered support and consistent assigned personnel.
- Custom IT Solution Bespoke IT solution service converting business ideas, goals, needs and requirements into tailored technology solutions, covering discovery, technical development, testing, deployment, and ongoing maintenance and support.
Companies that use Open Systems Support
Customer profileNamed customers5 records
Segments3 records
Ideal customer profiles3 records
Open Systems Support technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration3 records
AI capability7 records
Open Systems Support partnerships and signals
Strategic signalPartnerships
Eight partnerships are on record, tiered core and minor.
- Wunan FoundationcorePerth IT partnership with Kununurra-based Aboriginal organisation to design and develop the 'Trailblazer' - a mobile media vehicle converting a 4WD Toyota Hilux into a fully equipped audio visual system with TV screens, speakers, lights, mics and 4G communications. Partnership supports community connectivity for East Kimberley Aboriginal communities.
- HTG PartnerscoreIntegrated IT Perth solutions partner for over 3 years. OSS conducts discovery sessions, develops comprehensive five-year IT plans, and provides ongoing proactive monitoring, upgrading and management of IT services for the accounting, tax, audit and advisory firm.
- LotterywestminorFunding provider for the Wunan Foundation Trailblazer project, providing grant funding that enabled the mobile media vehicle development.
- MicrosoftcoreSilver Microsoft Partner status. Provides Microsoft 365, Exchange, Teams, and related Microsoft solutions to clients. Access to Teams Premium, Microsoft Places, and Microsoft 365 Copilot features.
- CiscocoreCisco technologies integrated into client solutions. Partnership includes certified devices for Teams Rooms. Yealink SmartVision 60 camera mentioned in Microsoft context.
- VMwarecoreVMware virtualisation technologies used in client server infrastructure solutions.
- ProxmoxcoreProxmox authorised reseller providing virtualisation solutions.
- Multiple Hardware/Software SupplierscoreWell-established relationships with leading hardware suppliers providing comprehensive range of cost-effective solutions including PCs, laptops, telephones, printers, servers and network equipment. Suppliers include Dell, HP, Lenovo, Lenovo Data, TP Link, D-Link, Cisco, Microsoft, Adobe, Autotask, StorageCraft, Veeam, and others.
Scale indicators2 records
Recent moves6 records
Expansion highlights5 records
Open Systems Support competitors and assessment
Company assessmentBroad incumbents
- Logicalis Australia: Global IT solutions and managed services provider with Australian operations focused on enterprise and mid-market digital transformation, cloud, and managed services. Larger scale but overlapping Cisco/Microsoft-centric managed services portfolio.
- Telstra Enterprise / T Business: Australia's largest telco offers managed network, security and cloud services to SMB and government customers, often bundled with connectivity. Telstra is a credible substitute provider for OSS clients, particularly those sourcing telephony, networking and Microsoft 365 together.
- Data#3: ASX-listed Australian IT services and solutions provider with a broad portfolio across managed services, cloud, licensing and consulting. Significantly larger and publicly traded, but directly overlapping in Microsoft-centric managed services for SMB and mid-market.
- Atturra: ASX-listed Australian IT services business offering managed services, consulting and advisory across Microsoft, data and cybersecurity. Larger, broader portfolio but comparable customer profile in the SMB-to-mid-market segment.
Direct peers
- Brennan IT: Australian managed IT services provider serving SMB and mid-market clients with managed services, cybersecurity, and cloud solutions. Highly comparable offering stack and customer profile, though operating nationally rather than regionally.
- Blue Central: Perth-based managed IT services and cloud provider serving WA businesses. Direct local competitor with overlapping SME/government customer base in the same WA geography.
- ASI Solutions: Australian MSP and IT services company offering managed services, IT consulting, hardware procurement and cybersecurity to mid-market and government clients. Closely aligned service portfolio and similar government vertical exposure.
- Outcomex: Australia-based managed services and IT solutions provider delivering cloud, managed IT, cybersecurity and consulting to enterprise and government. Comparable product mix with stronger enterprise weighting.
Others
- Microsoft (SMB Managed Services Channel): Microsoft drives the SMB managed services ecosystem through its partner program and directly bundles services (e.g., Microsoft 365 Lighthouse, Copilot) that compete for OSS's wallet. As OSS's most important technology partner, Microsoft is also the most disruptive ecosystem force.
Emerging players
- CyberCX: Australia-focused cybersecurity services firm with deep government and enterprise penetration. OSS's cybersecurity practice overlaps with CyberCX's offerings at the SMB/government tier where CyberCX is expanding.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat4 records
Key risks5 records
Key highlights6 records
Customer concentration
Open Systems Support social profiles
Digital presenceOpen Systems Support compliance and trust
Trust signalCompliance1 record
Open Systems Support financial estimates
Financial estimateRevenue estimate
Valuation estimate
Open Systems Support leadership team
Management profileNumber of profiles
Profiles4 records
Open Systems Support funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Open Systems Support M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Open Systems Support
What does Open Systems Support do?
Open Systems Support is a managed IT services provider that delivers subscription-based outsourced IT operations to Western Australian small and medium enterprises, local governments, and not-for-profit organisations. Its core services bundle server management, network communications, hosted Microsoft 365 email, hosted backup, hosted telephony, and helpdesk support, augmented by strategic IT consulting, cybersecurity services, hardware/software procurement, and bespoke custom IT development.
Is Open Systems Support a public or private company?
Open Systems Support is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Open Systems Support founded?
Open Systems Support was founded in 1997. It employs 11 to 50 people.
Where is Open Systems Support based?
Open Systems Support is headquartered in Perth, Australia, in the Oceania region.
How does Open Systems Support make money?
Five revenue lines are on record. Managed IT Services are the primary driver. The others are IT Consulting, hardware and Software Supply, custom IT Solutions and cybersecurity Services.
Who are Open Systems Support's main competitors?
Broad incumbents on record are Logicalis Australia, Telstra Enterprise / T Business, Data#3 and Atturra. Direct peers are Brennan IT, Blue Central, ASI Solutions and Outcomex. Microsoft (SMB Managed Services Channel) is listed as an others. CyberCX is listed as an emerging player.
Does Open Systems Support have an API?
No public API is recorded for Open Systems Support.
What industry is Open Systems Support in?
Open Systems Support's product category is Managed IT Services. Its primary akta.pro industry code is BPAEABAB, Helpdesk & End-User Support Services, with a secondary code of BPAEABAC, Onsite/Field IT Support Services. Its NAICS code is 541513 and its SIC code is 7373.