Mayfair We Care
Mayfair We Care is a UK-headquartered global health benefits and emergency assistance administrator serving mobile workforces (seafarers, expatriates, international sports teams) across 185 countries for insurers, corporates, and maritime clients, with 500,000+ affiliated providers and 1.4 million members.
- Company typePrivate
- Founded1996
- HeadquartersChertsey, United Kingdom
- Headcount51–100
- GTM typeB2B
- OfferingServices
What Mayfair We Care does
Mayfair We Care is a UK-incorporated, India-operationally-anchored specialist in global health benefits and emergency assistance administration for mobile workforces. The company serves three primary client groups: maritime/shipping companies (seafarers under MLC Crew Benefits and similar policies), insurance carriers and intermediaries (Foyer Global Health, Crewsure, Marsh, Crest Insuretech), and corporate clients with expatriates and international assignees (TCS, Wipro, Tech Mahindra, German multinational engineering firms). Its core offering is a customizable Health Technology Platform that integrates membership administration, claims management, invoicing, and analytics, complemented by the My Mayfair App and the newly launched Crew Management Portal for seafarers.
The company monetizes through managed-services fees for claims processing, membership administration, network access, and cost containment services across a provider network of 500,000+ affiliated medical providers in 185 countries, servicing 1.4 million members. It operates 9 offices across the UK, India (Bangalore and Mumbai), Singapore, Australia, the Philippines, the US (Florida, opened 2024), and Southeast Asia (Malaysia, Indonesia, Thailand, established 2022). The go-to-market is exclusively enterprise B2B via direct sales and insurance partner networks, with no public pricing or self-serve channel.
Since 2022, Mayfair has been majority-owned by Medi Assist Healthcare Services (currently 91.75%), which acquired an additional 31.75% stake in June 2026 for GBP 589,270 in Medi Assist's first international acquisition. The partnership combines Mayfair's three decades of global seafarer/expat expertise with Medi Assist's claims processing and fraud management technology infrastructure, positioning the combined entity to serve Indian corporates expanding overseas across 150+ countries. The company reported turnover of INR 410.85 million for the fiscal year ended March 31, 2026.
Mayfair We Care firmographics
Firmographics- Name
- Mayfair We Care
- Legal name
- Mayfair We Care UK Limited
- Website
- https://mayfairwecare.com
- Company type
- Private
- Founded year
- 1996
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Mayfair We Care is a UK-headquartered global health benefits and emergency assistance administrator serving mobile workforces (seafarers, expatriates, international sports teams) across 185 countries for insurers, corporates, and maritime clients, with 500,000+ affiliated providers and 1.4 million members.
- Ownership category
- akta.pro rank
Mayfair We Care industry classification
Industry- Product category
- Health Benefits Administration
- NAICS
- Insurance Agencies and Brokerages (524210)
- SIC
- Insurance Agents, Brokers & Service (6411)
- akta.pro primary industry
- Travel Medical & Health Insurance Platforms (THALALAC)
- akta.pro secondary industries
- Underwriting, Pricing & Policy Administration (PAS) for Travel Insurance (THALALAK), International/Expat Critical Illness & Hospital Indemnity (FSAIAKAJ)
Keywords
Where Mayfair We Care is headquartered
LocationHeadquarters
- HQ city
- Chertsey
- HQ country
- United Kingdom
- HQ region
- Europe
Offices11 records
Markets served
Mayfair We Care business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales
Revenue model
- Health Benefits Administration Services: Mayfair provides health benefits management services to insurers, employers, and maritime companies globally. Revenue is generated through service fees for claims processing, membership administration, and network access.
- International Healthcare Administration: As a global benefits administrator, Mayfair earns fees for managing health benefits for mobile workforces including seafarers, international sports teams, and corporate expatriates across 150+ countries.
Go-to-market motion1 record
Distribution channels3 records
Marketing channels4 records
Mayfair We Care product offering
Product offeringCore offering
Mayfair We Care provides global health benefits administration and emergency assistance services for mobile workforces, including seafarers, corporate expatriates, and international sports teams. Its platform integrates membership administration, claims management, invoicing, analytics, fraud detection, and multilingual 24/7 support across 185 countries via a network of 500,000+ affiliated medical providers. Services are delivered to insurers, insurance intermediaries, and corporate clients through direct enterprise partnerships.
Product overview
Mayfair We Care operates as a global health benefits and emergency assistance specialist with over 30 years of expertise. Their product portfolio centers around a Health Technology Platform and Health Benefits Solutions, which integrate next-generation digital services with established insurance processes. The Health Benefits Solutions encompasses membership administration, claims management, invoicing, and analytics in a unified offering. They also provide an Alternative Risk Solutions module for employers seeking customizable global employee health benefits programs. The company has developed specialized products for seafarers and maritime workers, and has recently launched a Crew Management Portal integrated with their My Mayfair App for seafarer healthcare and claims management. Their services are delivered through a network spanning 185 countries with 500,000+ affiliated medical providers.
Differentiator
Problem solved
Functional benefit
Brands
- Mayfair Worldwide: Blog platform for Mayfair We Care publishing articles on healthcare, wellness, and industry topics.
Products and services
- Health Technology Platform A customizable health benefits management platform that integrates next-generation digital services with tried-and-tested insurance processes, providing a cohesive and superior experience for members. Targeted at insurers, insurance intermediaries, and corporate partners.
- Health Benefits Solutions A multifaceted platform integrating membership administration, claims management, invoicing, and analytics to offer a one-stop solution to insurers and partners, from designing innovative healthcare solutions to providing expert assistance and care to members globally.
- Alternative Risk Solutions A module that helps clients design employee health benefits programs across the globe, combining local norms with global best practices to allow employers to take control of health and travel risk management.
- Crew Management Portal A centralized digital platform integrated with the My Mayfair App that streamlines access to healthcare services and claims management for seafarers under MLC Crew Benefits policies.
Quantifiable outcome
- Dental claims reduced by 14% in subsequent year following targeted benefit analysis
- +1 more outcomes
Companies that use Mayfair We Care
Customer profileNamed customers9 records
Segments4 records
Ideal customer profiles3 records
Mayfair We Care technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability1 record
Feature4 records
Mayfair We Care partnerships and signals
Strategic signalPartnerships
Five partnerships are on record, tiered core and supporting.
- Crewsure InsurancecoreJoint launch of the Crew Management Portal, a centralized digital platform integrated with My Mayfair App, designed to streamline healthcare services and claims management for seafarers under Crewsure's MLC Crew Benefits policy underwritten by AXA XL Syndicates at Lloyd's of London.
- AXA XL Syndicates at Lloyd's of LondonsupportingAXA XL provides insurance coverage for the MLC Crew Benefits policy administered by Mayfair We Care through the Crewsure Insurance partnership, enabling cashless healthcare and claims management for seafarers.
- Medi Assist Healthcare ServicescoreMedi Assist acquired an initial stake in Mayfair We Care in 2022, with further acquisitions bringing ownership to 91.75% by 2026. This is Mayfair's first international acquisition, integrating Mayfair's global healthcare administration capabilities with Medi Assist's technology infrastructure for claims processing and fraud management. The combined entity serves clients across 150+ countries, supporting Indian corporates expanding overseas.
- Lloyd's of LondonsupportingMayfair started working with Lloyd's of London in 1996, providing healthcare administration services. The partnership continues through coverage of maritime crew benefits underwritten at Lloyd's.
- Nikhil ChopracoreNikhil Chopra joined Medi Assist in 2016 as Chief Business Officer and Whole-Time Director, later becoming CEO of Mayfair We Care. He played a key role in building the partnership and advancing technology-enabled healthcare access.
Scale indicators7 records
Recent moves6 records
Expansion highlights6 records
Mayfair We Care competitors and assessment
Company assessmentDirect peers
- International SOS: Global medical assistance, travel health, and security services company serving multinationals, governments, and mobile workforces. Closest direct comparable to Mayfair in combining provider network access, claims administration, and 24/7 multilingual assistance across 150+ countries.
- Europ Assistance: Global travel insurance and assistance provider offering medical assistance, repatriation, and claims services across multiple geographies. Directly comparable in scope of medical provider access, multilingual support, and insurer partnership-led distribution.
- GeoBlue (HTH Worldwide): Specialist in international expatriate and business traveler health insurance and assistance. Closely aligned to Mayfair's expatriate segment, with comparable provider network model and partnership distribution through US and international insurers.
- GMMI (Global Medical Management Inc.): US-based international medical cost containment and provider network company. Comparable in network-based repricing, claims management, and medical provider directory services for insurers and self-funded plans.
Broad incumbents
- Medi Assist Healthcare Services: India's largest health benefits administrator and Mayfair's 91.75% parent. Operates a comparable TPA model focused on claims processing, membership administration, and fraud detection, primarily in India, and provides the technology and capital base for Mayfair's global expansion.
- Cigna Global Health Benefits: International health insurer serving globally mobile employees of multinationals. Overlaps with Mayfair's corporate expat segment and is both a potential partner and competitor as insurers build in-house assistance capabilities.
- Bupa Global: International health insurance division of Bupa serving expatriates and global mobile customers. Comparable in target customer (expatriates), product type (international health insurance), and use of third-party administration networks.
- Allianz Care: International health and assistance arm of Allianz Partners serving expatriates, students, and globally mobile employees. Directly comparable to Mayfair's expatriate and international student-adjacent offerings, with both insurer and assistance capabilities.
- AXA Global Healthcare: International health insurance provider of AXA covering expatriates and globally mobile customers. Comparable in customer base and product set, and connected to Mayfair's existing AXA XL Syndicate underwriting relationship at Lloyd's.
Emerging players
- Now Health International: International health insurer focused on expatriates and globally mobile individuals in Asia, Middle East, and Europe. Comparable to Mayfair's expatriate segment and digital-first service model, though smaller and more regionally concentrated.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Mayfair We Care social profiles
Digital presenceMayfair We Care financial estimates
Financial estimateRevenue estimate
Valuation estimate
Mayfair We Care leadership team
Management profileNumber of profiles
Profiles2 records
Mayfair We Care funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Mayfair We Care M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Mayfair We Care
What does Mayfair We Care do?
Mayfair We Care provides global health benefits administration and emergency assistance services for mobile workforces, including seafarers, corporate expatriates, and international sports teams. Its platform integrates membership administration, claims management, invoicing, analytics, fraud detection, and multilingual 24/7 support across 185 countries via a network of 500,000+ affiliated medical providers. Services are delivered to insurers, insurance intermediaries, and corporate clients through direct enterprise partnerships.
Is Mayfair We Care a public or private company?
Mayfair We Care is a private company. It is classified as corporate owned and is currently operating.
When was Mayfair We Care founded?
Mayfair We Care was founded in 1996. It employs 51 to 100 people.
Where is Mayfair We Care based?
Mayfair We Care is headquartered in Chertsey, United Kingdom, in the Europe region.
How does Mayfair We Care make money?
Two revenue lines are on record. Health Benefits Administration Services are the primary driver. The others are international Healthcare Administration.
Who are Mayfair We Care's main competitors?
Direct peers on record are International SOS, Europ Assistance, GeoBlue (HTH Worldwide) and GMMI (Global Medical Management Inc.). Broad incumbents are Medi Assist Healthcare Services, Cigna Global Health Benefits, Bupa Global, Allianz Care and AXA Global Healthcare. Now Health International is listed as an emerging player.
Does Mayfair We Care have an API?
No public API is recorded for Mayfair We Care.
What industry is Mayfair We Care in?
Mayfair We Care's product category is Health Benefits Administration. Its primary akta.pro industry code is THALALAC, Travel Medical & Health Insurance Platforms, with a secondary code of THALALAK, Underwriting, Pricing & Policy Administration (PAS) for Travel Insurance. Its NAICS code is 524210 and its SIC code is 6411.