eServices Technology

What eServices Technology does

eServices Technology (legal name: eServices Payment Technology) is a private, Pittsburgh-based SaaS company founded in 2013 by Jesse Siefert, a 17-year EMS Paramedic and Deputy Chief, and Chuck Benscoter, a long-tenured technology operator. The company provides a modular, cloud-based e-commerce platform delivered on AWS with PCI-DSS and HIPAA compliance, centered on payment processing and extended via bolt-on modules for donation management, membership management, event/ticketing, medical billing, invoicing, school commerce, and customer engagement (eServices Connect). The platform is differentiated primarily by founder-anchored public-safety domain expertise and a sales-led, quote-based enterprise go-to-market targeting fire departments, EMS agencies, air medical providers, municipalities, schools, and nonprofits.

The business model combines subscription/recurring fees for the core platform and modules with transaction-based payment processing fees and an attached professional services line (digital marketing, print, social media management for member/donor campaigns). Pricing is not publicly disclosed; contracts are customized and multi-year, with onboarding and demo-led engagement. Distribution combines direct enterprise field sales with channel and technology partnerships — notably Pineapple Payments (payments), AIM EMS Software (EMS RCM), EMS Consulting Services (consultant reseller), and the National EMS Memorial Service — and the company cites more than 1,600 partner organizations across the United States.

In October 2025 eServices merged with Public Safety Marketing, expanding its fire/EMS footprint and adding marketing services capability to the platform. The company remains privately held with no disclosed institutional funding, operates with 11–50 employees, and is led by the founder-CEO and a CTO with a US Navy veteran background, with functional teams across client relations, digital marketing, operations, and software engineering.

Name

eServices Technology

Legal name

eServices Payment Technology

Website

https://eservicestech.com

Company type

Private

Founded year

2013

Operating status

Operating

Headcount range

11–50 employees

Short description

eServices Technology is a private Pittsburgh-based SaaS company providing PCI- and HIPAA-compliant cloud payment processing, donation, membership, event, and medical billing modules for fire departments, EMS agencies, air medical providers, municipalities, schools, and nonprofits across the US.

Ownership category

akta.pro rank

Product category

Public Safety Payment and Engagement Software

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Public Sector & Government ERP (HDAEAEAG)

Keywords

• Payment processing software
• Donation management platform
• Membership management system
• Event ticketing software
• Medical billing technology

Headquarters

HQ city

Pittsburgh

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Operations, Infrastructure, Marketing or Sales

Revenue model

1. Donation Management Platform: Cloud-based donation collection and management platform for nonprofits, fire departments, EMS agencies, and schools. Supports one-time and recurring donations with campaign tracking.
2. Membership Management: Annual subscription drive management with online registration, renewal, automatic email reminders, and campaign management for fire/EMS agencies and municipalities.
3. Payment Processing: Transaction-based payment processing for credit cards, mobile payments, and digital wallets. Includes merchant services for POS terminals and online payments.
4. Medical Billing Technology: Patient payment portal and billing technology for EMS agencies, air medical services, and healthcare providers. Revenue cycle management and claims processing.
5. Marketing Solutions: Digital marketing services including email campaigns, social media management, print marketing, and marketing consultations for customer engagement and fundraising.
6. Event Management: Event and ticketing management with online seating charts, digital wallet integration, and online store capabilities for schools and organizations.

Pricing tiers

Go-to-market motion3 records

Distribution channels3 records

Marketing channels8 records

Core offering

eServices Technology provides a cloud-based SaaS platform for online payments, donation management, membership management, event ticketing, invoicing, medical billing, and integrated payment processing targeted at fire departments, EMS agencies, air medical providers, municipalities, schools, and nonprofits. The platform is delivered as a bolt-on modular architecture with PCI-DSS and HIPAA compliance, paired with POS hardware (Clover terminals, Magtek readers) and a digital engagement suite called eServices Connect for automated billing, SMS/email outreach, and surveys.

Product overview

eServices Technology offers a modular e-commerce platform built around a core Payment Processing system, supplemented by bolt-on modules including Donation Management, Event Management, Invoicing, Medical Billing Technology, and Membership Management. The platform serves first responders, nonprofits, municipalities, schools, and businesses, providing tools for donation/membership management, event/training management, EMS/fire marketing, medical billing, and payment processing. The product portfolio includes both internal modules (Event Management, Membership Management, Medical Billing, Invoicing, Donation Management) and specialized solutions like eServices Connect (Billing Connect, Community Connect, Survey Connect), School Solutions, Marketing Solutions, and hardware integrations with Clover POS terminals and Magtek card readers. The platform is cloud-based with a focus on PCI-compliant payment processing.

Differentiator

Problem solved

Functional benefit

Brands

• eServices Connect: A digital engagement solution for efficient communication, including Billing Connect, Community Connect, and Survey Connect modules for automated digital notifications and SMS/email outreach.

Products and services

• Donation Management Cloud-based donation management platform for collecting online donations (one-time and recurring), managing donors, tracking fundraising campaigns, and automating outreach, with tiered user access, custom branding, and real-time reporting for nonprofits, fire departments, EMS agencies, and schools.
• Membership Management Membership data management module with rapid data entry, barcode scanning, account merging, online registration and renewal, automatic email reminders, and reporting by fiscal year, monthly sign-ups, and demographics, targeted at fire/EMS agencies and municipalities running annual subscription drives.
• Event Management Event and ticketing management module for customizing event names, types, attendees, and tickets, building online seating charts with reserved and general admission options, integrating tickets with Apple and Google Wallets, attaching online stores, and generating attendee reports, for schools, organizations, and first responder agencies.
• Invoicing Online invoicing solution that generates custom invoices, collects payments via electronic invoices and a standalone Express Pay page, manages transaction details and refunds, and produces comprehensive reporting on billed, paid, and outstanding bills for organizations and small businesses.
• Medical Billing Technology Patient payment portal and billing technology for online medical bill search, credit card and HSA payments, Assignment of Benefits (AOB) record management, verification processes, and real-time reporting, targeted at EMS agencies, air medical transport providers, and healthcare billing organizations.
• Payment Processing Tools Secure PCI-compliant payment card processing platform with merchant services, supporting online payments, mobile payments, and digital wallets, and integrating Clover POS terminals and Magtek card readers for in-person and online transactions.
• eServices Connect Digital engagement solution combining Billing Connect (automated billing notifications), Community Connect (SMS/email outreach for billing, memberships, donations, and events), and Survey Connect (real-time SMS surveys for service-quality feedback) into a single outreach and communication layer.
• School Solutions

Quantifiable outcome

• Over 1,600 partner organizations served across the United States
• +1 more outcomes

Named customers2 records

Segments5 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature8 records

Partnerships

Six partnerships are on record, tiered core and minor.

• Public Safety MarketingcoreStrategic or Co-development Partner · 13 October 2025eServices Payment Technology and Public Safety Marketing merged to launch next-generation Fire, EMS and Air Medical Services membership and donation solutions. This strategic merger combines technology platforms to deliver enhanced services for first responder agencies.
• Pineapple PaymentscoreTechnology or IntegrationPittsburgh-based payments partnership expanding integrated payments for EMS and public sector agencies. Joint collaboration to power next-generation payment processing for government and public safety organizations.
• AIM EMS Software & ServicescoreTechnology or IntegrationPartnership to supercharge EMS billing and revenue cycle performance. Combines AIM's EMS software expertise with eServices' billing technology for comprehensive revenue cycle management.
• National EMS Memorial ServiceminorStrategic or Co-development PartnerHonoring EMS heroes for over 30 years. eServices supports the National EMS Memorial Service's mission to remember and give back to EMS professionals through donation and payment processing support.
• EMS Consulting ServicesminorChannel Partner/ Reseller/ DistributorPartnership to bring powerful payment tools to the frontlines of public safety. EMS Consulting Services extends eServices' reach to their consulting clients.
• Airlift NorthwestcoreTechnology or IntegrationExpanded partnership to elevate air medical billing from takeoff to touchdown. eServices provides comprehensive billing technology for air medical transport services.

Scale indicators2 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Network for Good: Donation management and fundraising software for nonprofits and small charities. Directly competes with eServices' Donation Management module for nonprofit donors and fundraising campaigns, serving a similar small-to-mid nonprofit customer base.
• DonorPerfect: Nonprofit CRM and donor management software with online donation forms and fundraising tools. Overlaps directly with eServices' donation management and member tracking capabilities for nonprofit and small-organization segments.
• Givebutter: Modern online fundraising platform for nonprofits featuring donation pages, event ticketing, and member management. Competes with eServices' Event Management and Donation Management modules, particularly for digitally native nonprofits and schools.
• Classy: Online fundraising and donor management platform purpose-built for nonprofits. Directly comparable to eServices' donation management and campaign capabilities, with similar focus on recurring giving and campaign tracking.
• ImageTrend: EMS and fire software suite including patient care reporting, billing, and operational tools. Direct competitor in the EMS/fire software stack, with overlapping customer base and potential partnership/integration pathways similar to eServices' AIM EMS relationship.
• AIM EMS Software & Services: EMS billing software and revenue cycle management provider. Already an eServices channel partner, but functions as a direct peer in EMS-specific billing and operational software for the same fire/EMS customer base.
• Pineapple Payments: Integrated payments processor serving SMBs, software platforms, and public sector. Strategic partner to eServices but operates in the same payment processing space, particularly for the EMS/public-sector vertical eServices targets.
• WildApricot: Membership management and event registration platform for small associations and nonprofits. Directly competes with eServices' Membership Management and Event Management modules, especially for association/membership-based organizations.

Broad incumbents

• Blackbaud: Large enterprise software suite for nonprofits including donor management, fundraising CRM, and payment processing. A much larger incumbent in the same nonprofit donation/fundraising space where eServices competes, especially for mid-market and large nonprofits.
• Eventbrite: Self-service event management and ticketing platform used by schools, nonprofits, and community organizations. Overlaps with eServices' Event Management module at the lower end of the market, though Eventbrite lacks the integrated payments/billing focus.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/eServicesTech
• YouTubeyoutube.com/@eservicespaymenttech
• Facebookfacebook.com/eservicestechnology
• LinkedInlinkedin.com/company/eservicestechnology
• Instagraminstagram.com/eservices_technology

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about eServices Technology