ShipDelight

Name

ShipDelight

Legal name

Shipdelight Logistics Technologies Pvt Ltd

Website

https://shipdelight.com

Company type

Private

Founded year

2015

Operating status

Operating

Ownership category

akta.pro rank

Product category

eCommerce Logistics Platform

NAICS

Freight Transportation Arrangement (488510), Warehousing and Storage (493), Couriers and Express Delivery Services (492110)

SIC

Arrangement Of Transportation Of Freight & Cargo (4731)

akta.pro industry

PRIMARYTLAIABAD

Cross-Border & Trade Compliance Management (Customs, Duty, Documentation)

Transportation & Logistics/Third-Party & Fourth-Party Logistics (3PL/4PL) / Contract Logistics/4PL / Lead Logistics Provider (LLP) & Control Tower

SECONDARYTLAIAAAD

E-commerce Fulfillment & Omnichannel Logistics (Pick/Pack/Returns)

Transportation & Logistics/Third-Party & Fourth-Party Logistics (3PL/4PL) / Contract Logistics/Integrated 3PL Contract Logistics (Multi-Service)

SECONDARYTLAIAHAA

Consumer Returns Processing & Disposition (Grading, Restocking, RTV)

Transportation & Logistics/Third-Party & Fourth-Party Logistics (3PL/4PL) / Contract Logistics/Reverse Logistics & Returns Management (Repair, Refurb, Recycling)

SECONDARYTLAEAKAC

Real-Time Operational Visibility & Exception Management

Transportation & Logistics/Logistics Technology & Telematics (TMS/WMS, Tracking, ELD/IoT)/Supply Chain Control Towers & Logistics Analytics

SECONDARYTLAIACAJ

E-commerce & Fulfillment Warehousing (Dedicated/Shared)

Transportation & Logistics/Third-Party & Fourth-Party Logistics (3PL/4PL) / Contract Logistics/Warehousing Operations & Contract Storage (Dedicated/Shared)

Keywords

• Ecommerce logistics platform
• Order fulfillment software
• Reverse logistics management
• D2C shipping solutions
• 4PL managed logistics

Headquarters

HQ city

Mumbai

HQ country

India

HQ region

Asia

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure, Supply Chain

Revenue model

1. Platform / SaaS Subscription: Per-shipment pricing model for the InstaLogix/iLogix logistics platform. Brands can select modules (NDR, returns, exchanges, refunds, communications, omni-channel, express delivery, COD, warehouse, B2B logistics, e-commerce logistics, same-day, next-day) and pay per shipment processed. Quotes are provided by the sales team, indicating enterprise-grade negotiated pricing.
2. 4PL (Fourth-Party Logistics) Services: Done-for-you logistics services where ShipDelight manages the entire logistics operation on behalf of the brand, including on-ground accountability, courier partner management, and SLA monitoring. This is offered as an add-on to the platform or as a standalone service.
3. Warehousing & Fulfilment: Strategic warehouse facilities across India (North, South, East, West) offering distributed inventory management, 'Done For You' fulfilment (picking, packing, shipping), and express delivery enablement (same-day/next-day). Revenue generated from storage and fulfilment processing fees.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels6 records

Core offering

ShipDelight sells a tech-enabled eCommerce logistics platform (iLogix/eLogix/Ulogix) that orchestrates forward and reverse logistics across 27+ courier partners from a single no-code cockpit, alongside optional 4PL managed logistics services and warehousing/fulfilment. The platform offers modular, per-shipment-priced solutions covering NDR management, returns and exchanges, refunds, communications, COD reconciliation, real-time tracking, branded customer experience pages, Q-Commerce/express delivery, and B2B and omnichannel logistics for D2C and lifestyle brands in India.

Product overview

ShipDelight is a tech-enabled eCommerce logistics platform and 4PL provider offering a comprehensive suite of logistics solutions for lifestyle brands. The portfolio is organized into two main platform families: (1) iLogix Platform comprising D2C Delight for direct-to-consumer brands, Retail Delight for omnichannel excellence, and their associated solutions; (2) eLogix Platform comprising ERP Delight for fleet owners and Biker Delight for last-mile delivery. Additionally, Ulogix handles B2B2C and distribution operations. The platform solutions cover the entire post-order lifecycle including NDR management, returns, exchanges, refunds, communications, express delivery, COD services, warehousing, franchise management, and business intelligence, all designed to help D2C brands reduce RTOs and optimize logistics costs.

Differentiator

Problem solved

Functional benefit

Products and services

• iLogix Platform

Quantifiable outcome

• 10% reduction in RTO through automated NDR management
• +4 more outcomes

Named customers8 records

Segments10 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration13 records

AI capability11 records

Feature13 records

Partnerships

Five partnerships are on record, tiered core.

• ShopifycoreTechnology or IntegrationShipDelight integrates with Shopify for seamless order synchronization and offers InstaReturns, a dedicated Shopify app for returns and exchanges. This integration enables Shopify-based D2C brands to easily adopt ShipDelight's logistics platform.
• UnicommercecoreTechnology or IntegrationIntegration with Unicommerce's warehouse management and e-commerce synchronization platform, enabling unified inventory and order management for brands using multi-channel selling.
• RazorpaycoreTechnology or IntegrationIntegration with Razorpay's payment gateway to enable seamless refund processing and payment reconciliation within the ShipDelight platform, supporting multiple refund options and payment flows.
• BigCommercecoreTechnology or IntegrationIntegration with BigCommerce's e-commerce platform, enabling brands on BigCommerce to connect their stores with ShipDelight's logistics platform for order management and fulfillment.
• 27+ Courier PartnerscoreChannel Partner/ Reseller/ DistributorShipDelight integrates with 27+ courier partners, enabling brands to connect their preferred logistics providers. The platform's courier orchestration engine allows automated courier selection based on zone, weight, and rates with priority rules. Ready integrations are available for direct connection.

Scale indicators9 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Shiprocket: India's largest D2C shipping aggregator, offering multi-courier orchestration, NDR management, returns, and COD reconciliation for SMB and mid-market D2C brands — the most direct functional competitor to ShipDelight's iLogix platform across the same customer base.
• Ecom Express: India-focused e-commerce logistics company providing first-mile, middle-mile, and last-mile delivery, COD, and returns services to D2C and enterprise e-commerce clients — comparable to ShipDelight in customer profile, service scope, and India-only footprint.
• Xpressbees: Tech-enabled Indian 3PL specializing in e-commerce shipping, COD, warehousing, and last-mile delivery — directly comparable to ShipDelight's D2C Delight, COD, and warehousing offerings across similar customer segments.
• Nimbuspost: India-based shipping aggregator offering multi-courier rate comparison, NDR, and tracking for D2C sellers — closely comparable to ShipDelight's courier orchestration engine and D2C platform proposition for SMB and mid-market D2C brands.
• Pickrr: India-based shipping automation platform providing multi-courier rate shopping, NDR, returns, and tracking for D2C sellers — comparable to ShipDelight's courier orchestration and platform-only offering for the same Indian D2C customer base.
• Shadowfax: India-based last-mile delivery and crowd-sourced logistics network serving e-commerce, D2C, and hyperlocal quick commerce — comparable to ShipDelight's Biker Delight last-mile product, Q-commerce offering, and 3PL/4PL service scope for D2C and enterprise customers.
• iThink Logistics: India-based multi-courier shipping aggregator and 3PL offering D2C logistics, NDR, returns, and warehousing — competes with ShipDelight across the same D2C, B2C, and e-commerce logistics categories.

Others

• Unicommerce: India-based e-commerce enablement platform offering warehouse management, order management, and multi-channel fulfillment — an integration partner of ShipDelight that competes at the OMS/WMS layer and serves the same D2C and enterprise retail customer base.

Broad incumbents

• BlueDart: India's leading express logistics and courier company (DHL Group subsidiary) offering air and ground express, freight, and supply chain solutions — a broad incumbent that competes with ShipDelight on express and B2C shipping and would be a key channel partner or competitor for enterprise customers.
• Delhivery: India's largest publicly listed logistics company offering end-to-end supply chain solutions including express parcel, freight, warehousing, and cross-border — overlaps with ShipDelight on the D2C, B2B, warehousing, and 4PL product dimensions but at vastly greater scale and asset ownership.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/shipdelight

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ShipDelight