Cloudcom
Cloudcom Incorporated is a US-headquartered wholesale telecom provider founded in 2013, offering international voice termination, SIP trunks, VoIP, and SMS/WhatsApp messaging to carriers, ISPs, VoIP resellers, and enterprises via a 300+ carrier network across four continents.
- Company typePrivate
- Founded2013
- HeadquartersSouthlake, United States
- Headcount11–50
- GTM typeB2B
- OfferingServices
What Cloudcom does
Cloudcom Incorporated is a US-incorporated wholesale telecom services provider founded in 2013 and headquartered in Texas (Roanoke/Southlake registered addresses), with an operational backoffice in Vadodara, India. The company provides international wholesale voice termination, SIP trunking, retail VoIP reseller services, wholesale SMS, retail SMS, and WhatsApp Business Messaging to carriers, ISPs, VoIP resellers, and enterprises globally, with self-reported direct termination infrastructure spanning Africa, Asia, Europe, and South America and access to a stated 300+ carrier interconnect network. Its served customers are primarily wholesale telecom operators (Tier-1 and Tier-2 carriers, broadband operators, VoIP resellers) plus enterprises seeking IP telephony and messaging solutions.
The technology stack is built on cloud-based VoIP and telecom infrastructure comprising carrier-grade softswitches, per-second billing systems, online Call Detail Records (CDRs), and multi-protocol support (VoIP/SIP). It offers configurable protocol pools for tailor-fit voice solutions, real-time network monitoring of classical voice KPIs (ASR/Answer Seizure Ratio, ACD/Average Call Duration, PDD/Post Dial Delay), and claims 24x7 technical support plus a 100% uptime network. Differentiators cited by the company are geographic breadth (four continents, multiple backbone partners per destination), routing cost efficiency ("best-in-class routing," "lowest possible cost in the segment"), and direct relationships with international telecom carriers.
The business model is usage-based (per-second/per-message) on both the wholesale and retail sides, with pricing not publicly disclosed and quoted per project via direct sales contact. The go-to-market is channel- and partner-led: a channel-partner-focused sales motion to carriers and ISPs globally, supplemented by a channel partnership with Truecaller (Business Chat) for verified enterprise messaging and by participation in the GSMA Open Gateway initiative (Industry Member since June 2025) for standardised network API access. Revenue mix is heavily concentrated in wholesale voice termination, with SMS/WhatsApp messaging as a complementary stream and consulting/voice-solution customisation as a minor adjunct.
Cloudcom firmographics
Firmographics- Name
- Cloudcom
- Legal name
- Cloudcom Incorporated
- Website
- https://cloud-com.net
- Company type
- Private
- Founded year
- 2013
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Cloudcom Incorporated is a US-headquartered wholesale telecom provider founded in 2013, offering international voice termination, SIP trunks, VoIP, and SMS/WhatsApp messaging to carriers, ISPs, VoIP resellers, and enterprises via a 300+ carrier network across four continents.
- Ownership category
- akta.pro rank
Cloudcom industry classification
Industry- Product category
- Wholesale Telecom Services
- NAICS
- Wired Telecommunications Carriers (517111), Wired and Wireless Telecommunications Carriers (except Satellite) (51711)
- SIC
- Telephone Communications (No Radiotelephone) (4813), Services-Telephone Interconnect Systems (7385)
- akta.pro primary industry
- VoIP Access & ITSP Services (HDAIAHAD)
- akta.pro secondary industry
- Cloud Connectivity & Interconnect (Cloud On-Ramps, IX, Cross-Connects) (HDAIAFAF)
Keywords
Where Cloudcom is headquartered
LocationHeadquarters
- HQ city
- Southlake
- HQ country
- United States
- HQ region
- North America
Offices3 records
Markets served
Cloudcom business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Infrastructure, Supply Chain, Personnel, Operations, Technology or R&D
Revenue model
- Wholesale Voice Termination: Cloudcom terminates voice traffic for carriers, broadband operators, ISPs, and VoIP resellers globally. This is the core revenue driver, leveraging the company's interconnect relationships with 150+ carriers and routing voice traffic across Africa, Asia, Europe, and South America.
- Retail Voice Services: Provides VoIP retail reseller services enabling clients to run retail voice operations in multiple destinations. Revenue generated based on per-second usage and call volume across supported destinations.
- Wholesale and Retail SMS: SMS connectivity solutions including delivery notifications, promotions, and verification services for businesses, both at wholesale (B2B carrier) and retail (business solutions) levels.
- Truecaller Business Chat (as Channel Partner): As a channel partner for Truecaller's Business Chat platform, Cloudcom deploys verified, media-rich business messaging to enterprises, earning revenue by onboarding clients to Truecaller's 500M+ user base.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Usage-based | Pay-as-you-go | Wholesale Voice – Premium Service |
| Usage-based | Pay-as-you-go | Per-second billing with online CDR access. Pricing varies by destination and service tier (Premium vs Standard). |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels3 records
Cloudcom product offering
Product offeringCore offering
Cloudcom provides wholesale and retail international voice termination, VoIP telephony, and SIP trunking services through a network of 300+ carrier interconnects across Africa, Asia, Europe, and South America. It also offers wholesale and retail SMS, WhatsApp Business Messaging, customisable voice solutions with consulting, and distributes Truecaller Business Chat as a channel partner, serving carriers, ISPs, VoIP resellers, and enterprises globally.
Product overview
Cloudcom is a telecom platform providing wholesale and retail voice and SMS/messaging solutions established in 2013. The product portfolio consists of three interconnected service lines: Voice Solutions (Wholesale Voice, Voice Solutions, Retail Voice, and SIP Trunks) and Messaging Solutions (Wholesale SMS, Retail SMS, and WhatsApp Business Messaging). Wholesale Voice serves as the core infrastructure product providing global voice termination through a carrier network, while Voice Solutions offers customisable consulting and integration capabilities. Retail Voice and Retail SMS enable resellers to offer branded services. The messaging line (Wholesale SMS, Retail SMS, WhatsApp) provides complementary SMS and rich-media messaging across the same global carrier infrastructure. SIP Trunks round out the IP telephony offerings. The platform operates across Africa, Asia, Europe, and South America with its own infrastructure.
Differentiator
Problem solved
Functional benefit
Products and services
- Wholesale Voice International wholesale voice termination service providing carriers access to worldwide destinations via a network of over 300 interconnects, offering both Premium Service for quality-conscious operators and Standard Service for cost-conscious subscribers.
- Retail Voice
- Voice Solutions
- SIP Trunks
- Wholesale SMS
- Retail SMS
- Truecaller Business Chat
Companies that use Cloudcom
Customer profileSegments4 records
Ideal customer profiles3 records
Cloudcom technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature5 records
Cloudcom partnerships and signals
Strategic signalPartnerships
Two partnerships are on record, tiered core.
- TruecallercoreCloudcom is a global channel partner for Truecaller's Business Chat platform, enabling verified, media-rich business messaging to Truecaller's 500M+ active users. Cloudcom deploys the solution across key markets as part of Truecaller's transition from an exclusive partnership model to a multi-partner ecosystem, targeting enterprises shifting away from legacy SMS.
- GSMAcoreCloudcom joined the GSMA as an Industry Member and signed a Memorandum of Understanding to advance the GSMA Open Gateway initiative, a global framework standardising network APIs for developers and businesses. Cloudcom is pursuing CAMARA certification to integrate standardised APIs into its cloud communications solutions, positioning itself within the initiative's ecosystem.
Scale indicators4 records
Recent moves5 records
Expansion highlights5 records
Cloudcom competitors and assessment
Company assessmentBroad incumbents
- Vonage (Ericsson): Vonage, now part of Ericsson, provides unified communications, SIP trunking, and CPaaS APIs. Comparable to Cloudcom's SIP/voice offerings but as part of a much broader portfolio targeting enterprise and developer customers.
- MessageBird (Bird): Bird (formerly MessageBird) is a global CPaaS provider offering messaging, voice, and customer engagement APIs. Overlaps with Cloudcom's messaging and voice services, particularly around WhatsApp Business messaging.
- Twilio: Twilio is a leading cloud communications platform offering voice, SMS, SIP, and messaging APIs at much greater scale. Overlaps with Cloudcom across voice/SMS/SIP but serves a broader developer and enterprise base.
- Sinch: Sinch is a global CPaaS provider offering messaging, voice, and verification services. Comparable to Cloudcom in messaging/voice but operates at significantly larger scale and across more geographies.
- Infobip: Infobip is a global cloud communications platform providing SMS, voice, and WhatsApp Business messaging services. Comparable to Cloudcom in messaging and multi-region carrier reach, but at much larger scale.
Direct peers
- BICS: BICS (Belgacom International Carrier Services) is a global wholesale carrier providing international voice, messaging, and roaming services. Comparable to Cloudcom in wholesale voice termination and multi-region carrier services.
- iBasis: iBasis is a wholesale international voice carrier and LTE roaming provider with direct termination across emerging markets. Highly comparable to Cloudcom in wholesale voice termination and multi-region interconnect.
- Plivo: Plivo offers VoIP, SIP trunks, and SMS APIs for businesses and resellers. Comparable to Cloudcom in retail VoIP/SMS and reseller-focused service offerings.
- Voxology: Voxology provides wholesale voice, SIP trunking, and carrier services with a focus on termination quality and routing — closely comparable to Cloudcom's wholesale voice business.
- Telnyx: Telnyx is a VoIP carrier offering wholesale voice termination, SIP trunks, messaging, and global private IP networking — directly comparable to Cloudcom's core voice/SIP/SMS portfolio, with overlap in carrier interconnect and per-second billing.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat4 records
Key risks6 records
Key highlights6 records
Customer concentration
Cloudcom social profiles
Digital presenceCloudcom financial estimates
Financial estimateRevenue estimate
Valuation estimate
Cloudcom leadership team
Management profileNumber of profiles
Cloudcom funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Cloudcom M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Cloudcom
What does Cloudcom do?
Cloudcom provides wholesale and retail international voice termination, VoIP telephony, and SIP trunking services through a network of 300+ carrier interconnects across Africa, Asia, Europe, and South America. It also offers wholesale and retail SMS, WhatsApp Business Messaging, customisable voice solutions with consulting, and distributes Truecaller Business Chat as a channel partner, serving carriers, ISPs, VoIP resellers, and enterprises globally.
Is Cloudcom a public or private company?
Cloudcom is a private company. It is classified as unknown and is currently operating.
When was Cloudcom founded?
Cloudcom was founded in 2013. It employs 11 to 50 people.
Where is Cloudcom based?
Cloudcom is headquartered in Southlake, United States, in the North America region.
How does Cloudcom make money?
Four revenue lines are on record. Wholesale Voice Termination is the primary driver. The others are retail Voice Services, wholesale and Retail SMS and truecaller Business Chat (as Channel Partner).
Who are Cloudcom's main competitors?
Broad incumbents on record are Vonage (Ericsson), MessageBird (Bird), Twilio, Sinch and Infobip. Direct peers are BICS, iBasis, Plivo, Voxology and Telnyx.
Does Cloudcom have an API?
No public API is recorded for Cloudcom.
What industry is Cloudcom in?
Cloudcom's product category is Wholesale Telecom Services. Its primary akta.pro industry code is HDAIAHAD, VoIP Access & ITSP Services, with a secondary code of HDAIAFAF, Cloud Connectivity & Interconnect (Cloud On-Ramps, IX, Cross-Connects). Its NAICS code is 517111 and its SIC code is 4813.