Fusion5 New Zealand

What Fusion5 New Zealand does

Fusion5 is a privately held Australasian systems integrator and enterprise technology transformation partner headquartered in Auckland, New Zealand, founded in 2002. The company employs 850+ consultants across nine offices — four in New Zealand (Auckland, Wellington, Christchurch, Dunedin) and five in Australia (Melbourne regional headquarters, Sydney, Brisbane, Adelaide, Perth) — and serves more than 1,600 customers across manufacturing, retail, financial services, education, public sector, agribusiness, and professional services verticals. Its go-to-market is enterprise and mid-market consulting-led sales, with deep, top-tier partnerships across Microsoft (Dynamics 365 Partner of the Year 2024), Oracle/NetSuite (3rd Most Significant Global Partner; 5 Star Partner of Excellence), AWS, IBM, Workday, Shopify Plus, and BlackLine. Named customers include Blackmores, Bremworth, AFL, Counties Energy, Otago Polytechnic, Nuseed, BLUNT Umbrellas, and Furtex, spanning enterprise, SMB, government, and nonprofit clients.

The company's core offering is the design, implementation, integration, and ongoing management of enterprise business applications — ERP (Microsoft Dynamics 365 Finance & Operations, Business Central; Oracle NetSuite; Oracle JD Edwards), CRM (Dynamics 365 Sales, Customer Service, Field Service, Customer Insights, Contact Centre), commerce (Shopify Plus, Dynamics 365 Commerce), HR and payroll (Jemini, Jade Star, MYOB PayGlobal), planning and analytics (Workday Adaptive Planning, IBM Planning Analytics, BlackLine), and ITSM (Xurrent, Ivanti). On top of these platforms, Fusion5 layers proprietary add-ons and frameworks including ApprovalPlus for AP automation, ExFlow document automation, the JD Edwards AI Assistant, the AI Operating Model (AIOM), and the Agent Operations Centre for agentic AI deployments, alongside integration, cloud (Azure, AWS, Oracle Cloud Infrastructure), and managed security services. AI capabilities are predominantly deployed on partner models (Microsoft Copilot, Dynamics 365 Customer Insights) rather than developed in-house.

Fusion5 makes money through three primary streams: (1) professional services — consulting, implementation, change management, and integration work delivered by the 850+ consultants; (2) managed services — ongoing cloud, help desk, infrastructure, and security management; and (3) software licensing and subscriptions — resale and implementation of partner software including Microsoft 365, Dynamics 365, NetSuite, JD Edwards, and Copilot adoption packages (e.g., Microsoft Copilot for Microsoft 365 priced at NZ$50 per head per month bundled with training and adoption support). The company has grown organically and via three disclosed acquisitions — Mindfull (October 2020), Topaz Solutions (March 2021), and Optimum.consulting (October 2024) — and remains independent with no disclosed parent or institutional investors.

Name

Fusion5 New Zealand

Legal name

Fusion5 Limited

Website

https://fusion5.com

Company type

Private

Founded year

2002

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Fusion5 is an Auckland-headquartered, privately held Australasian systems integrator (850+ staff, 1,600+ customers, nine offices across NZ and Australia) that implements and manages enterprise applications — including Microsoft Dynamics 365, Oracle NetSuite/JD Edwards, Shopify Plus, and AWS — for enterprise, mid-market, SMB, and public-sector clients across ANZ.

Ownership category

akta.pro rank

Headquarters

HQ city

Auckland

HQ country

New Zealand

HQ region

Oceania

Offices9 records

Markets served

GTM type

B2B

Offering type

Services

Revenue model

1. Professional Services: Systems integration consulting, implementation services, digital transformation consulting, and change management services delivered by 850+ consultants.
2. Managed Services: Ongoing managed cloud, managed help desk, managed infrastructure, and managed security services for ongoing client support.
3. Software Licensing and Subscriptions: Revenue from reselling and implementing Microsoft Dynamics 365, NetSuite, JD Edwards, and other partner software solutions, including Copilot adoption packages.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels6 records

Core offering

No sourceable data was provided in the input to describe the company's core offerings.

Product overview

Fusion5 is a systems integrator offering professional and managed services rather than a proprietary product vendor. Their portfolio consists of implementing and managing third-party enterprise platforms from Microsoft (Dynamics 365, Azure, Copilot), Oracle (NetSuite, JD Edwards), and other vendors, complemented by proprietary add-on modules and a full stack of consulting services. The core technology stack includes Microsoft Dynamics 365 (CRM, Finance & Operations, Business Central, Commerce), Oracle NetSuite and JD Edwards for ERP, Shopify Plus for commerce, and IBM/Workday for planning and analytics. Fusion5 delivers these platforms through implementation services, customisation, integration, and ongoing managed services, with proprietary enhancements including ApprovalPlus for procurement automation, Jemini for HR/payroll, and access to Xurrent and Ivanti for ITSM. The company operates across Australia and New Zealand with 850+ employees serving 1,600+ customers.

Differentiator

Problem solved

Functional benefit

Brands

• Pocket Square: Custom Shopify Plus build for B2B eCommerce solutions
• Infusion

Quantifiable outcome

• Otago Polytechnic processed 16,500 applications with same staff headcount (previously 5,500)
• +3 more outcomes

Named customers14 records

Segments8 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration12 records

AI capability10 records

Feature6 records

Partnerships

Ten partnerships are on record, tiered minor, core and secondary.

• Optimum.consultingminorImplementation/ SI/ Consulting Partner · 1 October 2024Acquired Australian Microsoft partner specializing in Dynamics 365 and Power Apps, effective October 1, 2024. Acquisition enhances Fusion5's Microsoft capabilities and vertical market focus, particularly in manufacturing, e-commerce, and retail.
• MicrosoftcoreStrategic or Co-development PartnerPrimary strategic partner for Microsoft Dynamics 365 (CRM, ERP, Business Central, Finance and Operations), Microsoft Azure cloud platform, Microsoft Copilot AI, and Microsoft 365. Certified partner with expertise across the Microsoft technology stack. Provides licensing, implementation, and managed services for Microsoft solutions. Named Microsoft Business Applications Partner of the Year 2024.
• Oracle (NetSuite)coreStrategic or Co-development PartnerLeading Oracle partner for NetSuite and JD Edwards ERP solutions. Most awarded NetSuite partner in Australia and New Zealand. NetSuite's 3rd Most Significant Global Partner. Holds 5 Star Partner of Excellence status. Over 15 years and 1000+ satisfied Oracle customers. Dedicated in-house JD Edwards consultants.
• Amazon Web Services (AWS)coreTechnology or IntegrationAWS cloud platform partner providing cloud advisory, cloud engineering, cloud migration, and managed cloud services. Offers AWS Cloud Cost Optimisation eBook and FinOps consulting services.
• Oracle Cloud InfrastructuresecondaryTechnology or IntegrationOracle Cloud Infrastructure partner providing cloud solutions as part of the broader Oracle partnership.
• IBMsecondaryStrategic or Co-development PartnerIBM Planning Analytics partner providing financial planning and analysis solutions. Implementation and support for IBM planning and analytics tools.
• WorkdaysecondaryStrategic or Co-development PartnerWorkday Adaptive Planning partner providing financial planning and analysis solutions. Case study with AFL streamlining reporting.
• ShopifysecondaryTechnology or IntegrationShopify Plus partner for commerce solutions. Implements Shopify Plus for retail and eCommerce transformations, including integration with NetSuite ERP.
• BlackLinesecondaryTechnology or IntegrationBlackLine partner for financial close automation and reconciliation solutions as part of planning and analytics offerings.
• CitrixsecondaryTechnology or IntegrationCitrix partner for virtual workspaces and infrastructure solutions.

Scale indicators8 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Accenture: Global consulting and SI leader with massive Microsoft, Oracle, and cloud practices; competes with Fusion5 on larger enterprise transformation deals across ANZ.
• Deloitte Consulting: Big Four consulting firm with broad enterprise technology and Oracle/Microsoft implementation practices; competes on large transformation mandates.
• IBM Consulting: Global SI with deep Oracle JD Edwards and IBM Planning Analytics practices overlapping with Fusion5's JD Edwards and analytics offerings.
• KPMG (Consulting): Big Four consulting practice with Microsoft Dynamics, finance transformation, and managed services capabilities overlapping Fusion5's enterprise transformation work.

Direct peers

• Datacom: Trans-Tasman systems integrator of similar size and customer profile, with comparable Microsoft, cloud, and managed services practices competing head-to-head in Australia and New Zealand.
• Slalom: Mid-market and enterprise consulting firm with a strong Microsoft and cloud focus; competes with Fusion5 for similar Dynamics 365, Azure, and AI transformation engagements.
• Avanade: Accenture and Microsoft joint venture specialising in Dynamics 365, Azure, and Copilot implementations; overlaps directly with Fusion5's core Microsoft practice.
• Hitachi Solutions: Global Microsoft-focused SI with deep Dynamics 365 and ERP implementation expertise; comparable in delivery model, technology stack, and target customer.
• Insource Services: New Zealand-based Microsoft Dynamics 365 and Power Platform partner competing for similar ANZ mid-market and enterprise ERP/CRM engagements.
• Theta (NZ): New Zealand systems integrator with overlapping Microsoft, cloud, and managed services offerings serving similar mid-market and enterprise ANZ customers.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

• Xx.com/fusion5_f5

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A3 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Fusion5 New Zealand