The Audiology Offices

What The Audiology Offices does

The Audiology Offices, LLC is a privately held audiology practice founded in 2001 and headquartered in Kilmarnock, Virginia, operating three clinic locations in Gloucester, Kilmarnock, and Warsaw within the Northern Neck and Middle Peninsula region of Virginia's Chesapeake Bay. The firm provides diagnostic and rehabilitative hearing healthcare services to children and adults, including comprehensive hearing evaluations (pure tone, bone conduction, speech testing, tympanometry, ABR, OAEs), professional hearing aid selection and fitting validated by Real Ear Measurement (REM) electroacoustic analysis, live speech mapping, tinnitus evaluation and treatment, pediatric audiology, industrial OSHA hearing screenings, aural rehabilitation counseling, and remote hearing care/telehealth follow-up. Its hardware offering spans prescription hearing aids from six major manufacturers (Oticon, Phonak, ReSound, Signia, Starkey, Widex) plus over-the-counter devices including Sony OTC, complemented by assistive technology partnerships (CapTel, CaptionCall, LACE auditory training) and hearing protection products.

Revenue is generated across five streams: professional services (diagnostics, repairs/maintenance, counseling/rehab), hardware sales (prescription and OTC hearing aids with a 45-day risk-free trial), and insurance reimbursement (participating with most major commercial carriers and offering Care Credit financing). Go-to-market is sales-led and direct-to-patient: patients schedule through the website or clinic phone lines, with new patient flow supplemented by physician referrals, school district partnerships, long-term care facility service agreements, and the VA Community Care program. The practice carries multi-generational customer relationships and an 11-50 employee base, with no external funding, parent company, or M&A activity disclosed.

The business is fundamentally a clinical services franchise whose defensibility rests on community tenure, clinical protocols (notably mandatory REM validation on every fitting), and a referral/partner ecosystem anchored in a single regional market. Distribution is exclusively in-person through three physical locations plus a nascent telehealth channel, and pricing is not publicly disclosed. Ownership is independent, with Dr. Ann DePaolo Wietsma (Doctor of Audiology) referenced as a primary practitioner and Privacy Officer.

Name

The Audiology Offices

Legal name

The Audiology Offices, LLC

Website

https://audiologyoffices.com

Company type

Private

Founded year

2001

Operating status

Operating

Headcount range

11–50 employees

Short description

The Audiology Offices is a privately held audiology practice operating three clinics in Virginia's Northern Neck and Middle Peninsula region. It provides diagnostic hearing evaluations, prescription and OTC hearing aid fitting with Real Ear Measurement validation, tinnitus treatment, pediatric audiology, aural rehabilitation, and industrial screenings to children, adults, Veterans, and workplace clients.

Ownership category

akta.pro rank

Product category

Audiology Services and Hearing Healthcare

NAICS

Offices of Physical, Occupational and Speech Therapists, and Audiologists (621340)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011)

akta.pro primary industry

Audiology & Hearing Services (ENT-Affiliated) (HLAKAMAI)

akta.pro secondary industries

Audiology & Hearing Diagnostic Centers (HLAFAKAH), Otology & Neurotology (Ear/Hearing/Balance) (HLAKAMAC)

Keywords

• Audiology diagnostic services
• Hearing aid fitting
• Tinnitus treatment
• Pediatric audiology care
• Aural rehabilitation counseling

Headquarters

HQ city

Kilmarnock

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Marketing or Sales, Infrastructure, Others

Revenue model

1. Audiology Diagnostic Services: Hearing evaluations, diagnostic testing, and audiologic assessments for children and adults including hearing tests, tinnitus evaluations, and occupational hearing screenings.
2. Hearing Aid Sales and Fitting: Sale and fitting of prescription hearing aids from major manufacturers (Oticon, Phonak, ReSound, Signia, Starkey, Widex) and over-the-counter hearing devices. Includes 45-day risk-free trial period.
3. Hearing Aid Repairs and Maintenance: Professional repair services for hearing aids including cleaning, programming updates, and component replacement. Follow-up visits recommended every 6-12 months.
4. Aural Rehabilitation and Counseling: Individual and group counseling sessions teaching patients with hearing loss effective communication strategies and expectation management. Includes family involvement and patient counseling as integral ongoing service.
5. Insurance Reimbursement: Billing and claims filing for most insurance carriers as a professional courtesy to patients.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels4 records

Core offering

The Audiology Offices is a multi-location audiology practice providing diagnostic hearing evaluations, hearing aid selection, professional fitting, ongoing maintenance and repairs, tinnitus treatment, pediatric audiology, industrial hearing screening, and aural rehabilitation counseling for children and adults. The practice retails prescription hearing aids from six major manufacturers (Oticon, Phonak, ReSound, Signia, Starkey, Widex) as well as over-the-counter devices, assistive listening products, captioned telephones, hearing protection, and related accessories.

Product overview

The Audiology Offices is a healthcare audiology practice (not a software product) offering a comprehensive suite of hearing healthcare services and hearing aid products. The core offering consists of diagnostic hearing evaluations, hearing aid selection assistance, professional fitting services using Real Ear Measurement validation, and ongoing rehabilitation including counseling and aural rehab. The practice partners with six major hearing aid manufacturers (Oticon, Phonak, ReSound, Signia, Starkey, Widex) offering prescription hearing aids across all technology levels. Additionally, they provide over-the-counter hearing aid options including Sony OTC devices, assistive listening devices, captioned telephone services (CapTel, CaptionCall), tinnitus treatment products, hearing protection (custom musician earplugs, industrial earplugs), and LACE auditory training therapy. Services include pediatric audiology, industrial hearing screening mandated by OSHA, live speech mapping, and remote hearing care options. All hearing instrument fittings are validated using real ear electroacoustic measurement. The company operates under a patient-centered philosophy with a 45-day risk-free trial policy and has served the Northern Neck and Middle Peninsula areas of Virginia since 2001.

Differentiator

Problem solved

Functional benefit

Products and services

• Hearing Tests (Diagnostic Evaluations) Comprehensive hearing evaluations including pure tone testing, bone conduction testing, speech testing, tympanometry, acoustic reflex testing, auditory brainstem response (ABR), and otoacoustic emissions (OAEs) for children and adults.
• Hearing Aid Fitting Professional fitting of hearing instruments using computer programming and Real Ear Measurements to set optimal audio parameters based on individual hearing test results.
• Hearing Aid Evaluation and Selection Professional guidance in selecting hearing aid style, features, and technology level based on degree of hearing loss, lifestyle, and budget.
• Hearing Aid Repairs Maintenance, troubleshooting, and repair services for hearing aids including daily cleaning guidance, battery checks, and scheduled professional maintenance every 6-12 months.
• Counseling and Aural Rehabilitation Individual and group classes teaching patients with hearing loss effective communication strategies, listening skills, and emotional/social impact management.
• Tinnitus Treatment Evaluation and treatment services for tinnitus including noise suppression therapy, masking techniques, and tinnitus retraining devices.
• Pediatric Audiology Hearing care services for children including evaluations, hearing loss treatment, and cochlear implant support.
• Industrial Hearing Screening OSHA-mandated hearing testing and screening services for workplace compliance.
• Remote Hearing Care Telehealth audiology services allowing remote hearing aid adjustments and consultations.
• Prescription Hearing Aids (Oticon, Phonak, ReSound, Signia, Starkey, Widex) Retail of prescription hearing instruments from six major manufacturers (Oticon, Phonak, ReSound, Signia, Starkey, Widex) across various technology levels and styles, paired with professional fitting and 45-day risk-free trial.
• Over-the-Counter (OTC) Hearing Aids Self-fit hearing aids available without prescription for adults with mild to moderate hearing loss.
• Sony Over-the-Counter (OTC) Hearing Aids and Accessories Sony-branded OTC hearing devices and accessories.
• CapTel Captioned Telephone CapTel captioned telephone service that displays written captions of phone conversations in real-time.
• CaptionCall Captioned Telephone Free captioned telephone service with large screen display for individuals with hearing loss.
• Assistive Listening Devices Personal amplification devices and accessories including microphones, telephone adapters, and FM systems.
• Hearing Protection (Custom and Non-Custom Earplugs) Custom and non-custom earplugs for musicians, hunters, industrial workers, and concert-goers to prevent noise-induced hearing loss.
• Tinnitus Management Products Sound therapy devices, white noise machines, and masking equipment for tinnitus management.
• Hearing Aid Accessories Batteries, cleaning tools, dehumidifiers, wax guards, and other hearing aid maintenance supplies.
• LACE (Listening and Communication Enhancement) Auditory Training Auditory training program to help individuals improve listening skills and speech understanding.

Quantifiable outcome

• 45-day risk-free trial period on all hearing instruments

Named customers3 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Five partnerships are on record, tiered core and minor.

• Area PhysicianscoreStrategic or Co-development PartnerThe practice partners with area physicians to help patients experience comprehensive care. This referral relationship ensures patients receive coordinated healthcare with communication between the audiology practice and primary care providers regarding patient hearing health.
• Local SchoolsminorStrategic or Co-development PartnerRegular collaboration with local schools to provide audiology evaluations for students. The practice also recommends, trains, and helps maintain assistive technology used by students with hearing loss.
• Long-Term Care FacilitiesminorStrategic or Co-development PartnerProvides clinic services within long-term care facilities for residents needing audiology care.
• VA Community Care ProgramcoreStrategic or Co-development PartnerProudly provides audiology care to nation's Veterans through the Community Care program, a VA initiative that allows Veterans to receive care from community providers.
• Insurance CarrierscoreChannel Partner/ Reseller/ DistributorParticipates with most insurance carriers and files necessary claims as a professional courtesy to patients. Major insurances accepted including credit card and Care Credit financing options.

Scale indicators3 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Miracle-Ear: National hearing aid retail and fitting chain with hundreds of franchised locations across the U.S. Directly competes with The Audiology Offices for prescription hearing aid sales and fitting services, but at much greater scale and brand recognition.
• Beltone: Large audiology and hearing aid dispenser network operating across North America. Overlaps with The Audiology Offices in hearing aid evaluation, fitting, and ongoing service, with comparable patient demographics but a corporate-owned franchise model.
• HearUSA: National audiology and hearing care provider offering diagnostics, hearing aids, and ongoing care. Competes head-to-head with The Audiology Offices in dispensing and clinical services, with greater geographic coverage and brand visibility.
• Amplifon: Global hearing care retail leader operating thousands of clinics worldwide under multiple brands. Comparable to The Audiology Offices in core service offering but vastly larger in scale and geographic footprint.

Direct peers

• AccuQuest Hearing Centers: Multi-location audiology practice network offering hearing evaluations, hearing aid fittings, and ongoing patient care. Closely comparable in service model to The Audiology Offices, with a larger clinic footprint across multiple U.S. states.
• Audibel: Network of independently-owned audiology practices offering hearing evaluations, hearing aid fittings, and patient-centered care. Operates on a similar small-clinic model to The Audiology Offices but with broader regional coverage.

Others

• Costco Hearing Aid Centers: Retail audiology service operated inside Costco warehouses, offering hearing tests and competitively-priced hearing aids. Competes with The Audiology Offices primarily on price and convenience for self-pay patients, especially in OTC-adjacent segments.
• Sonova (Phonak parent): Global hearing instrument manufacturer and audiology service operator (parent of Phonak). Both supplier and indirect competitor to The Audiology Offices, which dispenses Phonak hearing aids while Sonova's retail arm competes for the same end patient.

Emerging players

• Audicus: Direct-to-consumer online hearing aid retailer offering pre-programmed and custom-programmed devices. Competes with The Audiology Offices' OTC and entry-level prescription business by bypassing the in-clinic fitting process.
• Lexie Hearing: DTC online hearing aid brand offering OTC devices with remote support subscriptions. Represents the digital-first model that challenges traditional in-clinic audiology dispensing economics, including those of The Audiology Offices.

Market position

Strengths1 record

Weaknesses1 record

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/HearingBetter.Anywhere.Anytime

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about The Audiology Offices