Employee Assistance Network

What Employee Assistance Network does

Employee Assistance Network (EAN) is a private, for-profit employee assistance program (EAP) provider founded in 1993 and headquartered at 537 College St., Suite 102, Asheville, North Carolina, with an additional listed address at 417 Biltmore Avenue. The company delivers counselor-led counseling, consultation, crisis management, training, and work/life balance services to employer organizations of all sizes across North Carolina and the broader southeastern United States, including a specialized practice serving first responders (EMS, fire, law enforcement, dispatchers, emergency department personnel, and social services front-line staff) and their families. EAN holds memberships in the National Behavioral Consortium and the National First Responders Consortium, indicating industry alignment and vertical specialization.

The product portfolio centers on the core EAP service, supplemented by the My Life Expert online portal (on-demand articles, videos, podcasts, webinars, HR resources, and a discount portal), the Leadership Academy annual virtual training series, live onsite and virtual workshops, free short video content, mental health coaching intake, a 24/7 crisis management team, work/life balance specialist services, and critical incident response. There are no proprietary technology platforms; the architecture is service-led with third-party digital tooling (My Life Expert, Supportiv for anonymous peer chat) and HIPAA-compliant privacy practices.

Commercially, EAN sells annual subscription contracts directly to employers through a sales-led, account-manager-driven go-to-market motion with custom quote-based pricing and recurring revenue. Services are prepaid by employers as employee benefits with no cost to end users. Revenue figures, customer counts, contract values, ownership structure, and any external investment are not publicly disclosed, and there is no evidence of funding rounds, acquisitions, or geographic expansion beyond the southeastern US. The organization is led by COO and President Dawn Marie Klug and operates with approximately 9-10 staff, including licensed clinicians, counseling interns, and operations personnel.

Name

Employee Assistance Network

Legal name

Employee Assistance Network

Website

https://eannc.com

Company type

Private

Founded year

1993

Operating status

Operating

Headcount range

11–50 employees

Short description

Employee Assistance Network is a private, Asheville, North Carolina-based EAP provider founded in 1993, delivering counselor-led counseling, crisis management, training, and work/life services to employer organizations of all sizes across North Carolina and the southeastern United States, including a specialized practice for first responders.

Ownership category

akta.pro rank

Product category

Employee Assistance Programs

NAICS

Services for the Elderly and Persons with Disabilities (62412)

SIC

Services-Health Services (8000), Services-Social Services (8300)

akta.pro primary industry

Employee Assistance Programs (EAP) Management (HLAEAHAB)

akta.pro secondary industries

Behavioral & Mental Health Virtual Care (EAP/Teletherapy) (HLALADAB), Workforce Benefits Administration (Enrollment & Deductions) (BPACAIAF)

Keywords

• Employee assistance programs
• EAP counseling services
• Workplace mental health
• First responder support
• Leadership training workshops

Headquarters

HQ city

Asheville

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. EAP Benefit Packages for Employers: EAN provides comprehensive employee assistance program services to employer groups of all sizes. Services are employer-sponsored and prepaid, with no cost to employees or their family members for using the EAP benefit. Revenue is generated through contractual agreements with employer organizations in North Carolina and surrounding regions.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels7 records

Core offering

Employee Assistance Network delivers employer-sponsored Employee Assistance Programs consisting of confidential counseling, crisis management, consultation, work/life balance services, and training workshops for employees and their families. Services are accessed via in-person sessions, telephone support, virtual delivery, and the My Life Expert online wellness portal, with specialized offerings for first responders, managers, and leaders.

Product overview

Employee Assistance Network (EAN) operates as a comprehensive Employee Assistance Program (EAP) provider with over 30 years of experience. The core offering is the Employee Assistance Program (EAP), which provides counseling, consultation, and crisis management services. This core is enhanced by several integrated modules including: My Life Expert (online wellness portal with articles, videos, and resources), Leadership Academy (annual virtual leadership training), Workshops (interactive training sessions for workplace skills), Short Videos (on-demand mini webinars), Mental Health Coaching (intake and referral services), Crisis Management Team (24/7 crisis support), Work/Life Balance Services (specialist assistance for personal challenges), Critical Incident Response (workplace trauma support), and specialized services for First Responders. The product portfolio functions as an integrated ecosystem where employers access the EAP while employees can independently use the My Life Expert portal, Short Videos, and connect with Mental Health Coaches for support.

Differentiator

Problem solved

Functional benefit

Brands

• My Life Expert: An online portal providing on-demand resources including articles, videos, podcasts, calculators, and webinars for employees, managers, and employers related to health, wellness, financial, legal, childcare, and career topics.

Products and services

• Employee Assistance Program (EAP) Core EAP service providing counseling, consultation, crisis management, and support for employers to help employees manage personal and workplace challenges, improve productivity, and maintain healthy work environments. Services are delivered to employees and their family members through employer-sponsored benefit contracts.
• My Life Expert Online wellness portal providing on-demand access to thousands of articles, videos, podcasts, calculators, interactive checklists, webinars, HR Resource Portal, Discount Portal, and Training Library for employees, managers, and employers on topics including health, wellness, financial, legal, childcare, and career resources.
• Leadership Academy Annual virtual training series with three distinct learning tracks focused on strengthening leadership skills such as communication, emotional intelligence, and connection for managers, leaders, and supervisors.
• Workshops Interactive training sessions for employees and organizations covering workplace skills including communication, respectful workplace, stress management, emotional wellness, conflict management, leadership development, and violence prevention. Available live onsite or virtually.
• Short Videos Free on-demand mini webinars covering mindfulness, breathing techniques, stress reduction, emotional regulation, resiliency building, communication enhancement, grounding techniques, and sleep hygiene.
• Mental Health Coaching Phone and virtual screening services connecting clients with resources, referrals, and support, serving as the first point of contact for clients seeking assistance through the EAP.
• Crisis Management Team 24/7 crisis support available even when offices are closed, providing immediate assistance with current crises and connecting individuals with available resources and support plans.
• Work/Life Balance Services Specialist-assisted services helping employees and family members navigate challenges including childcare, eldercare, college coaching, adoption, legal matters, financial problems, and identity theft support.
• Critical Incident Response Workplace trauma support services helping employees process, understand, and move forward after traumatic experiences including loss, threats, and physical harm events.
• First Responders Services Specialized counseling and guidance for first responders including EMS, Fire, Law Enforcement, Dispatchers, Emergency Department personnel, and Social Services front-line employees, along with their families, addressing job-related stress, trauma, burnout, compassion fatigue, and family challenges from demanding shift schedules.

Quantifiable outcome

• Reduced terminations and re-training costs
• +3 more outcomes

Named customers1 record

Segments4 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

Partnerships

Four partnerships are on record, tiered core and minor.

• National Behavioral ConsortiumcoreStrategic or Co-development PartnerEAN is a member of the National Behavioral Consortium, an industry association of EAP providers that supports quality standards and networking among member organizations.
• National First Responders Consortium (RFNC)coreStrategic or Co-development PartnerEAN holds membership in the National First Responders Consortium, indicating specialized expertise and partnership in serving first responder communities.
• Racial Equity InstituteminorStrategic or Co-development PartnerEAN staff receive diversity, equity, and inclusion training through the Racial Equity Institute to improve culturally competent service delivery to clients.
• Building Bridges AshevilleminorStrategic or Co-development PartnerEAN staff participate in Building Bridges training programs for diversity, inclusion, and equity education. Dawn Marie Klug has served on the board of Building Bridges of Asheville.

Scale indicators2 records

Recent moves1 record

Expansion highlights4 records

Direct peers

• ComPsych Corporation: World's largest independent provider of employee assistance programs, behavioral health, and work-life services. Directly competes with EAN in the EAP category, serving similar employer customers with a comparable counselor-led model but at much greater national scale.
• Espyr: EAP provider offering employee assistance, behavioral health, and corporate wellness programs to employers. Closely comparable service mix and customer type, though operating at a larger geographic and account scale than EAN.
• AllOne Health: EAP and corporate wellness provider delivering counseling, work-life, and behavioral health services to employer clients. Direct peer with a similar subscription-based model and employer benefits positioning.
• ACI Specialty Benefits: EAP and employee benefits provider serving employers with counseling, work-life, and concierge services. Directly comparable in service portfolio and target customer segment, competing for the same mid-market employer RFPs.

Emerging players

• Lyra Health: Digital mental health benefits platform serving employers with on-demand therapy, coaching, and medication services. Competes for the same employer benefits budget as EAN but with a tech-first delivery model and broader provider network.
• Modern Health: Mental health platform combining EAP, therapy, coaching, and self-guided digital courses for employer clients. Overlaps with EAN's behavioral health offering but differentiates through app-based engagement and global provider access.
• Spring Health: Employer-focused mental health benefits company providing therapy, coaching, and EAP-like services. Targets the same employer benefits market with a more technology-enabled, measurement-driven approach.

Broad incumbents

• Optum (UnitedHealth Group): Diversified health services arm of UnitedHealth Group offering behavioral health, EAP, and employee assistance through large-scale employer and health plan contracts. Competes for the same employer mental health benefits spend as part of a much broader portfolio.
• Evernorth (Cigna): Cigna's health services business encompassing behavioral health and EAP offerings. Serves employer clients with integrated benefits solutions that overlap with EAN's counseling, crisis, and work-life services.
• Magellan Health: Managed behavioral health and specialty health services company providing EAP-adjacent services to employer and health plan customers. Operates at significantly larger scale than EAN with national provider networks and enterprise contracts.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/eannc1
• Facebookfacebook.com/eannc
• LinkedInlinkedin.com/company/employee-assistance-network

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Employee Assistance Network