What Innovative Web Group does

Innovative Web AG, operating as i-web, is a Swiss eGovernment software vendor founded in 2000 and headquartered in Zurich, specializing in web platforms, online service portals, and digital administrative processes for Swiss municipalities, cantons, schools, institutions, and energy and water utilities. The company builds modular products on its proprietary object-oriented i-CMS, enabling content to be captured once centrally and rendered across websites, online counters, and citizen-facing portals. Its platform covers the full citizen-to-back-office workflow: from customer-facing online counters and payment (i-Payment via TWINT, credit, PostFinance) through qualified electronic signatures (i-Signature with Swisscom Trust Services) to media-break-free data hand-off into specialist municipal business applications (Fachapplikationen). Sub-brands — GemWeb/CityWeb, SchulenWeb, InstitutionenWeb, and VersorgerWeb/ePortal — package the platform for each vertical, with add-on modules covering citizen reporting (i-Signalement), cemetery and grave management, reservation systems, smartmeter data visualization, and tenant/landlord management. AGOV integration aligns the platform with the Swiss federal identity provider, and the 2025 eGovHub co-launch with Swisscom extends the offering into a multi-vendor central eGovernment hub serving 550+ communes.

The company operates a sales-led GTM through regional offices in Zurich (HQ), Bern, and Lausanne, targeting public administration procurement directly with consultative demos and project-based implementations. Revenue is generated via annual subscription and licensing fees (covering software, hosting, support, and updates), professional services for implementation and redesign, and transaction fees on i-Payment processing. Pricing is quote-based and not publicly disclosed. Since 2022, Swisscom has held the majority stake, positioning i-web as a subsidiary within Swisscom's broader public-sector digitalization strategy. The installed base spans over 650 municipalities, 150+ schools, several cantons, and 800+ total clients, with 120+ new website go-lives recorded in 2025, and the product is operated by a lean team of 11-50 employees.

Name

Innovative Web Group

Legal name

Innovative Web AG

Website

https://i-web.ch

Company type

Private

Founded year

2000

Operating status

Operating

Headcount range

11–50 employees

Short description

i-web is a Swiss eGovernment software vendor providing modular web platforms, online service portals, and citizen-facing digital workflows for over 650 municipalities, 150+ schools, cantons, and energy and water utilities across Switzerland, built on its proprietary i-CMS and majority-owned by Swisscom since 2022.

Ownership category

akta.pro rank

Product category

eGovernment Software

NAICS

Software Publishers (5132)

SIC

Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Industry-Specific Low-Code Platforms (Vertical App Platforms) (HDAEAKAL)

akta.pro secondary industry

Digital Self-Service & Customer Portals (web/mobile, e-bill, notifications, consumption dashboards) (EUANAIAI)

Keywords

• Egovernment software
• Municipal web platforms
• Online citizen services
• Public sector cms
• Digital government solutions

Headquarters

HQ city

Zürich

HQ country

Switzerland

HQ region

Europe

Offices5 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations

Revenue model

1. Software Licensing and Annual Subscriptions: Annual fees for web platforms and eGovernment solutions covering software hosting, support, updates, and maintenance. Support costs included in annual fees per French source.
2. Online Payment Processing (i-Payment): Electronic payment processing for online services and reservations including credit card, debit card, and TWINT integration. Eliminates invoicing and reduces payment delays.
3. Professional Services and Consulting: Implementation, design, project management, training, and consulting services for web platform deployments and redesigns.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels4 records

Core offering

Innovative Web Group (i-web) sells modular eGovernment software platforms and web content management solutions for Swiss public administrations. Its core offering is the i-CMS content management system, extended through sector-specific solutions for municipalities and cantons (GemWeb/CityWeb), schools (SchulenWeb), institutions (InstitutionenWeb, HeimeWeb, BibliothekenWeb, SicherheitsdiensteWeb), and energy/water utilities (VersorgerWeb/ePortal), with optional modules including online counter, payment processing, qualified electronic signatures, citizen reporting, reservations, smartmeter visualization, and newsletter delivery.

Product overview

Innovative Web Group (i-web) offers a modular eGovernment platform architecture built on the i-CMS object-oriented content management system. The core platform serves as the foundation for sector-specific sub-brands: GemWeb/CityWeb for municipalities and cantons, SchulenWeb for schools, InstitutionenWeb (including HeimeWeb, BibliothekenWeb, SicherheitsdiensteWeb) for institutions, and VersorgerWeb/ePortal for utility providers. The platform is extended through numerous optional modules including Online Counter, i-Payment, i-Signature/i-Scellé for digital signatures, i-Signalement for citizen reporting, Reservation and Management System (RBS), Death and Grave Management, ExtraNet/IntraNet, Newsletter, Smartmeter Module, eVermietermanagement, and Course Module. The eGovHub, developed in partnership with Swisscom, serves as a central hub integrating account management, IAM, transaction management, and payment services for over 550 cities and communes. The architecture enables media-break-free data flow from citizen-facing portals through to specialist business applications and back.

Differentiator

Problem solved

Functional benefit

Brands

• i-CMS: Object-oriented web content management system for web maintenance
• GemWeb/CityWeb
• SchulenWeb
• InstitutionenWeb
• VersorgerWeb/ePortal
• i-Payment
• i-Signature
• i-Signalement
• eGovHub

Products and services

• i-CMS Object-oriented web content management system that captures content once centrally and displays it everywhere required, automatically linking related content across pages for public-administration customers.
• eGov Applications Module enabling media-break-free data flow from the customer portal into specialist backend applications and back, transmitting case and invoice data and receiving status updates and customer documents.
• GemWeb/CityWeb Sector-specific web platform for municipalities and cantons, including online counter, eGov processes, eServices, payment, and resident notification functionality.
• SchulenWeb Sector-specific web platform for schools with course management, reservations, parent accounts, and online registration.
• InstitutionenWeb Sector-specific web platform for institutions including HeimeWeb (retirement homes), BibliothekenWeb (libraries), and SicherheitsdiensteWeb (security services).
• VersorgerWeb Sector-specific web platform for utility providers combining public-facing website, customer portal, and smartmeter load profile visualization.
• Online Counter (Online-Schalter) Digital service counter for online requests, registrations, announcements, and orders, with a ticketing platform and interfaces to business applications.
• i-Payment Online payment module supporting credit cards, postcards, and TWINT mobile payments for transactions and reservations across i-web sites.
• i-Signature and i-Scellé Qualified Electronic Signature (QES) and electronic seal platform integrating Swisscom Trust Services for legally binding digital signatures on administrative requests, reservations, and documents.
• i-Signalement (City/Municipal Reporter) Citizen-facing damage reporting tool allowing residents to submit infrastructure issues via smartphone or web with GPS coordinates, photos, and categories plotted on a map.
• ePortal Customer portal for energy and water utilities presenting consumption and production data, invoice downloads, meter-reading communications, and contract changes.
• Smartmeter Module Smartmeter data visualization module that interfaces with metering systems via SOAP, REST, and file protocols to display quarter-hourly consumption and production data with configurable charts.
• Reservation and Management System (RBS) Online booking and management system for sports facilities, event venues, meeting rooms, and other municipal assets, including availability display and automated billing.
• eGovHub Central eGovernment hub platform developed with Swisscom integrating account management, identity and access management, transaction management, payment services, and specialist application interfaces for cantonal and municipal use.
• AGOV Connection Integration with the Swiss Federal AGOV identity provider (formerly CH-Login) for Single Sign-On access to government services using OIDC or SAML protocols.

Quantifiable outcome

• 120+ new website launches in 2025
• +3 more outcomes

Named customers17 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration9 records

AI capability3 records

Feature7 records

Partnerships

Three partnerships are on record, tiered core.

• Swisscom (eGovHub)coreTechnology or Integration · 4 March 2025i-web participates in Swisscom's eGovHub central platform initiative alongside ajila and Swisscom Trust Services. The service portal developed by i-web is being expanded into eGovHub for broader cantonal and municipal use.
• Swisscom Trust ServicescoreTechnology or Integration · 3 February 2025Collaboration to integrate qualified electronic signature (QES) into i-web's service portal. Swisscom provides the signature service enabling legally binding digital signatures for online administrative requests and reservations.
• Swiss Confederation - AGOVcoreTechnology or IntegrationIntegration with AGOV, the federal login solution for authorities. AGOV (formerly CH-Login) provides Single Sign-On identity services for cantonal and municipal applications, with future integration planned for Swiss eID.

Scale indicators7 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Granicus: Global provider of government experience cloud software covering citizen engagement, communications, and digital service delivery. Operates at significantly larger scale and broader geographic footprint than i-web, with overlapping capabilities in citizen-facing portals and online services.
• OpenText: Global enterprise information management and content services platform with public-sector and regulated-industry customers. Overlaps with i-web at the CMS/content management layer but addresses a much broader enterprise market.
• Tyler Technologies: Large US public-sector software company serving local governments with ERP, citizen services, and digital workflow platforms. Comparable in vertical (municipal public administration) but operates at much larger scale and primarily in North America.
• Civica: UK-headquartered vendor of software and cloud solutions for the public sector, including citizen engagement and regulatory platforms. Comparable end-customer focus on government entities but broader product portfolio and different geography than i-web.

Direct peers

• Bedag Informatik AG: Bern-based cantonal IT company delivering eGovernment solutions, online counter platforms, and specialist administrative applications to Swiss municipalities and cantons. Direct competitor to i-web in the same Swiss public-sector web and eGovernment market.
• AdNovum AG: Swiss software and security company specializing in digital identity, eGovernment, and secure citizen-facing platforms. Comparable to i-web in its focus on Swiss public-sector digital services and identity/integration-heavy solutions.
• Innosolv AG: Swiss vendor of energy data management and smart metering software, including the innosolvenergy platform that i-web integrates with. Competes with i-web's VersorgerWeb/ePortal in the Swiss utility customer-portal segment.
• Abraxas Informatik AG: One of the largest Swiss IT services providers to public administration, offering eGovernment platforms, citizen portals, and case management solutions to municipalities and cantons. Directly competes with i-web in the Swiss municipal eGovernment segment.

Emerging players

• Drupal: Open-source content management framework widely adopted by governments and public institutions globally. Acts as an alternative platform that Swiss municipalities and cantons could choose instead of i-web's i-CMS for new eGovernment web builds.

Others

• Sitecore: Enterprise digital experience platform and CMS vendor used by some public-sector and regulated organizations. Adjacent competitor at the underlying content management layer that i-web's i-CMS occupies for Swiss municipalities.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/iweb_ch
• Facebookfacebook.com/innovativeweb.ch
• LinkedInlinkedin.com/company/innovative-web-ag

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Innovative Web Group