Reparando
Reparando, a brand of Aries Solution GmbH, is a Germany-headquartered mobile smartphone repair service that dispatches certified technicians to customer locations across the DACH region, completing iPhone and Samsung repairs in approximately 30 minutes for both B2C consumers and B2B enterprise fleets.
- Company typePrivate
- Founded2015
- HeadquartersStuttgart, Germany
- Headcount11–50
- GTM typeB2B and B2C
- OfferingServices
What Reparando does
Reparando is a mobile on-site smartphone repair service operating across the DACH region (Germany, Austria, and Switzerland), delivered as a brand of Aries Solution GmbH, a private limited company headquartered in Oberderdingen, Germany. The company dispatches certified technicians directly to customer homes or offices, completing most iPhone (iPhone 5 through current models) and Samsung Galaxy (Galaxy S4 and later, including Galaxy Note 4 and later) repairs in approximately 30 minutes while the customer observes. A mail-in/Einsendeservice channel serves geographies outside the mobile technician network. The company is an official Apple Independent Repair Provider (IRP), enabling access to genuine Apple parts and Apple-certified technicians, and offers a 12-month warranty on all repairs. The portfolio extends beyond smartphone repair into tablet (iPad) and MacBook repair at company workshops, data recovery and backup, Mobile Device Management (MDM) implementation and operation, smartphone accessories, and IT equipment buyback with GDPR-compliant data deletion and certified refurbishment or disposal.
The business model is service-driven and primarily transactional. Revenue is generated from per-repair fees (e.g., iPhone 8 display repair from €122.90 excl. VAT), a €39 net diagnostic fee (waived if repair proceeds), accessories sales, and individually quoted B2B enterprise contracts that include consolidated invoicing, serial number matching, and priority response times. Customer segmentation is horizontal, split between private consumers (B2C) acquired through website booking, phone, and word-of-mouth, and B2B enterprise customers with mobile device fleets served through a dedicated business service portal. Distribution runs through a direct, field-based sales and service motion: online booking forms, a phone booking line, on-site technician visits, and a mail-in fallback, supported by email and website-based marketing. The company is privately held with no identified external investors, and Jan Ludwig serves as sole managing director (Geschäftsführer).
Reparando firmographics
Firmographics- Name
- Reparando
- Legal name
- Aries Solution GmbH
- Website
- https://reparando.de
- Company type
- Private
- Founded year
- 2015
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Reparando, a brand of Aries Solution GmbH, is a Germany-headquartered mobile smartphone repair service that dispatches certified technicians to customer locations across the DACH region, completing iPhone and Samsung repairs in approximately 30 minutes for both B2C consumers and B2B enterprise fleets.
- Ownership category
- akta.pro rank
Reparando industry classification
Industry- Product category
- Smartphone Repair Services
- NAICS
- Electronic and Precision Equipment Repair and Maintenance (81121), Other Personal and Household Goods Repair and Maintenance (811490)
- SIC
- Services-Miscellaneous Repair Services (7600)
- akta.pro primary industry
- Mobile Device Repair & Aftermarket Services (Repair, Parts, Insurance/Warranty) (CRACALAI)
- akta.pro secondary industries
- Consumer Device Repair Services (Phones, Tablets, PCs) (CRACAJAA), Electronics Refurbishment, Repair & Reuse (Remarketing/Resale) (BPALAIAD), Electronics & Tech Recommerce (Refurbished Devices) (CRAFAGAC)
Keywords
Where Reparando is headquartered
LocationHeadquarters
- HQ city
- Stuttgart
- HQ country
- Germany
- HQ region
- Europe
Offices1 record
Markets served
Reparando business model
Business model- GTM type
- B2B and B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Supply Chain
Revenue model
- Smartphone Repair Services: Primary revenue stream from professional smartphone repair services performed on-site at customer locations or via mail-in. Repairs cover iPhone (iPhone 5 through current models) and Samsung Galaxy devices (Galaxy S4 through current models). Revenue is generated through one-time transaction fees per repair, with pricing based on device type and repair type (display, battery, etc.). All repairs include a 12-month warranty.
- Mobile Device Accessories Sales: Revenue from selling smartphone accessories including charging cables, screen protectors, protective cases (bumpers), and power adapters/networks.
- Used Device Purchasing: Revenue stream from purchasing old IT equipment and mobile devices from customers, with subsequent certified data deletion and either refurbishment for resale or environmentally compliant disposal through certified partners.
- Mobile Device Management Services: Implementation and operation services for Mobile Device Management (MDM) solutions for B2B enterprise customers.
- Data Recovery and Backup Services: Data recovery and data backup services for mobile devices.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Unit Pricing | Pay-as-you-go | Standard on-site repair with 12-month warranty |
| Unit Pricing | Pay-as-you-go | Diagnostic service (Hands & Eyes) |
| Unit Pricing | Multi-year contract | Premium B2B Service |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels3 records
Reparando product offering
Product offeringCore offering
Reparando provides professional mobile smartphone repair services performed on-site at customer homes or offices across Germany, Austria, and Switzerland, with most repairs completed in approximately 30 minutes. Services cover iPhone (iPhone 5 through current models) and Samsung Galaxy (Galaxy S4 through current models) display, battery, and other repairs, supplemented by mail-in repair, tablet and MacBook repair, data recovery, MDM implementation, IT equipment buyback, and smartphone accessory sales.
Product overview
Reparando is a mobile smartphone repair service operated by Aries Solution GmbH, offering on-site repairs at customer locations within approximately 30 minutes. The portfolio includes mobile repair services for iPhone (from iPhone 5) and Samsung Galaxy devices (from Galaxy S4), along with tablet and MacBook repair at company workshops. Additional services encompass data recovery, IT equipment buyback with GDPR-compliant data deletion, and implementation/operation of Mobile Device Management solutions. The company also sells smartphone accessories and offers a Premium Business Service (B2B) with consolidated invoicing and priority response. Reparando is an official Apple Independent Repair Provider (IRP).
Differentiator
Problem solved
Functional benefit
Quantifiable outcome
- Repairs completed within 30 minutes on average
- +2 more outcomes
Companies that use Reparando
Customer profileNamed customers2 records
Segments2 records
Ideal customer profiles2 records
Reparando technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature1 record
Reparando partnerships and signals
Strategic signalPartnerships
Two partnerships are on record, tiered core and minor.
- Apple Inc.coreReparando is an official Apple Independent Repair Provider (IRP). This partnership enables access to Apple-certified technicians, genuine Apple replacement parts, and official repair methodologies. The certification signifies that Reparando meets Apple's standards for repair quality and uses authentic components.
- Certified Data Deletion and Recycling PartnersminorReparando works with certified partners for DSGVO-compliant (GDPR-compliant) data deletion and environmentally responsible disposal or refurbishment of old IT equipment and mobile devices. These partnerships support their sustainability initiatives and device trade-in services.
Scale indicators2 records
Recent moves6 records
Expansion highlights5 records
Reparando competitors and assessment
Company assessmentBroad incumbents
- uBreakiFix (Asurion): Largest US-based smartphone and electronics repair chain, acquired by Asurion. Operates both retail stores and mail-in repair for iPhones, Samsungs and other devices; comparable to Reparando as a multi-channel smartphone repair specialist, but at far greater scale and with broader device coverage and warranty offerings.
- SquareTrade (Allstate): US device-protection and repair plans provider (owned by Allstate) operating its own repair network and partnerships. Comparable as a competitor for both consumer warranty-bundled repairs and enterprise fleet device-care contracts.
- Apple Authorized Service Providers (AASP) network: Apple's broader authorized repair network (e.g., local stores and chains) competes for the same iPhone repair demand using genuine Apple parts. Relevant as the larger incumbent ecosystem Reparando operates within as an Independent Repair Provider.
Direct peers
- iSmash: UK-based on-demand smartphone and tablet repair chain offering walk-in, mail-in and on-site (corporate) repair with same-day turnaround. Most directly comparable to Reparando's mobile / on-site B2B-plus-B2C model with rapid turnaround promise.
- Cellairis: Multi-channel smartphone and tablet repair franchise with mall/kiosk plus mail-in service. Directly comparable as a B2C/B2B smartphone repair specialist with rapid turnaround, though anchored in physical retail rather than on-site deployment.
- Phone Klinik: Germany-based smartphone repair chain (walk-in workshops) specializing in iPhone and Samsung repairs. Comparable as a DACH-based smartphone repair specialist competing for the same end-customer pool as Reparando's mobile and mail-in service.
- The Phone Geek: UK-based mobile phone and tablet repair specialist offering mail-in and on-site business repair with warranty. Directly comparable to Reparando in service model (mobile + mail-in + warranty) and customer segments.
Regional players
- Dr. Smartphone / MyRepairFactory partners: Germany-focused smartphone repair franchise network with store locations across the country. Comparable as a DACH competitor targeting the same consumer and SMB repair demand that Reparando serves on-site.
- CompuRepair: Germany-based repair service for smartphones, tablets, laptops and game consoles with both workshop and postal options. Comparable as a multi-device repair specialist addressing the same DACH customers with similar repair scope.
Emerging players
- Back Market (refurbished device marketplace): Leading European recommerce marketplace for refurbished electronics including smartphones. Comparable as a participant in the same circular-economy value chain that Reparando's device buyback and refurbishment flow feeds into.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights6 records
Customer concentration
Reparando social profiles
Digital presenceReparando financial estimates
Financial estimateRevenue estimate
Valuation estimate
Reparando leadership team
Management profileNumber of profiles
Profiles4 records
Reparando funding detail
Funding detailFunding overview
Funding rounds3 records
Investors6 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Reparando M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Reparando
What does Reparando do?
Reparando provides professional mobile smartphone repair services performed on-site at customer homes or offices across Germany, Austria, and Switzerland, with most repairs completed in approximately 30 minutes. Services cover iPhone (iPhone 5 through current models) and Samsung Galaxy (Galaxy S4 through current models) display, battery, and other repairs, supplemented by mail-in repair, tablet and MacBook repair, data recovery, MDM implementation, IT equipment buyback, and smartphone accessory sales.
Is Reparando a public or private company?
Reparando is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Reparando founded?
Reparando was founded in 2015. It employs 11 to 50 people.
Where is Reparando based?
Reparando is headquartered in Stuttgart, Germany, in the Europe region.
How does Reparando make money?
Five revenue lines are on record. Smartphone Repair Services are the primary driver. The others are mobile Device Accessories Sales, used Device Purchasing, mobile Device Management Services and data Recovery and Backup Services.
Who are Reparando's main competitors?
Broad incumbents on record are uBreakiFix (Asurion), SquareTrade (Allstate) and Apple Authorized Service Providers (AASP) network. Direct peers are iSmash, Cellairis, Phone Klinik and The Phone Geek. Regional players are Dr. Smartphone / MyRepairFactory partners and CompuRepair. Back Market (refurbished device marketplace) is listed as an emerging player.
Does Reparando have an API?
No public API is recorded for Reparando.
What industry is Reparando in?
Reparando's product category is Smartphone Repair Services. Its primary akta.pro industry code is CRACALAI, Mobile Device Repair & Aftermarket Services (Repair, Parts, Insurance/Warranty), with a secondary code of CRACAJAA, Consumer Device Repair Services (Phones, Tablets, PCs). Its NAICS code is 81121 and its SIC code is 7600.