Evolux

What Evolux does

Evolux (legal name: Evolux Sistemas) is a Brazilian software company, founded around 2013 by Ítalo Rossi and Humberto Diogenes, headquartered in Natal, Brazil and operating within the Grupo 3C corporate structure. The company builds Evolux CX, an omnichannel customer experience and contact center platform that unifies voice, chat (WhatsApp, Telegram, SMS), predictive outbound dialing, and real-time monitoring in a single agent interface. The platform is built on the open-source FreeSWITCH telephony engine, which Evolux has been engaged with since its early ClueCon appearances in 2013, and exposes an API-first architecture for integration with customer CRMs, ERPs, and BI systems.

The product is modular: Evolux Call (voice with intelligent URA/IVR, call recording, and SLA tracking), Evolux Chat (messaging channels with automation), Evolux Dialer (predictive outbound campaigns), and Evolux Studio (visual call-flow and URA configuration), with Speech Analytics added in December 2023 as an AI-powered conversation intelligence layer. Evolux targets three primary Brazilian verticals — BPOs/contact center outsourcers, telecom and triple-play ISPs, and corporate ombudsman (ouvidoria) offices — and reports a customer base including Votorantim/Proxima, Loggi, Nutrien, SENAC, FMU, TMF Group, AstroPay, Alares, ALE, Unileão, TCM, Bernhoeft, Grupo Vila, and Speed.

Evolux monetizes primarily through per-agent SaaS subscriptions (annual, quote-based) supplemented by professional services for implementation and integration, plus SIP trunking on its own telephony infrastructure. The company holds ISO/IEC 27001 certification (achieved 2023, renewed June 2024) and explicitly markets this as a procurement differentiator for enterprise and regulated-industry buyers. Distribution is direct: a sales-led motion with named account executives (Luan Erick, Felipe Paz), a self-qualifying website demo form, and a Professional Services team that claims 3-business-day deployments. Headcount is reported at 11–50 and no external funding rounds are disclosed.

Name

Evolux

Legal name

Evolux Sistemas

Website

https://evolux.net.br

Company type

Private

Founded year

2013

Operating status

Operating

Headcount range

11–50 employees

Short description

Evolux is a Brazilian software company that builds Evolux CX, an omnichannel contact center platform unifying voice, WhatsApp/Telegram chat, predictive dialing, and AI-powered speech analytics for BPOs, telecom providers, and enterprise customers across Brazil.

Ownership category

akta.pro rank

Product category

Contact Center Software

NAICS

Telephone Call Centers (56142), Custom Computer Programming Services (541511)

SIC

Services-Computer Integrated Systems Design (7373), Services-Auto Rental & Leasing (No Drivers) (7510)

akta.pro primary industry

Customer Experience (CX) & Voice-of-Customer Analytics (BPAHALAK)

akta.pro secondary industry

Non-prescription / OTC Digital Therapeutics (HLACANAC)

Keywords

• Contact center software
• Omnichannel customer experience
• Cloud telephony platform
• Interactive voice response
• Call center automation

Headquarters

HQ city

Brasil

HQ country

Brazil

HQ region

Latin America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Infrastructure, Marketing or Sales, Operations

Revenue model

1. Evolux CX Platform Subscription: SaaS-based contact center platform sold as subscription with per-agent or tiered pricing model. Includes voice, chat, URA, monitoring, and reporting capabilities. Implementation and support services included.
2. Professional Services: Implementation services, customization, and integration support delivered by Professional Services team. Also includes Customer Success support for onboarding and ongoing optimization.
3. Telephony Trunking (Tronco SIP): Own telephony infrastructure providing SIP trunking services integrated with the platform.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels6 records

Core offering

Evolux sells Evolux CX, an omnichannel contact center platform built on FreeSWITCH that unifies voice (Evolux Call), text messaging (Evolux Chat for WhatsApp/Telegram), predictive outbound dialing (Evolux Dialer) and visual IVR flow design (Evolux Studio) into a single interface with real-time monitoring, speech analytics and CRM/ERP integrations. The company targets Brazilian BPOs, triple-play telecom providers and corporate ombudsman offices, and also resells its own SIP trunking while delivering implementation and professional services.

Product overview

Evolux offers Evolux CX, a unified omnichannel customer experience platform that combines multiple communication channels and advanced features. The core platform includes voice capabilities (Evolux Call) and text-based support (Evolux Chat), with optional add-on modules for predictive dialing (Evolux Dialer) and visual IVR flow configuration (Evolux Studio). The platform targets BPOs, telecom providers (Triple Play), and ombudsman/customer relations offices, offering integration omnichannel, real-time monitoring, intelligent automation, and detailed reporting.

Differentiator

Problem solved

Functional benefit

Brands

• Evolux Call: Voice communication solution for contact centers with URA, call routing, and real-time monitoring capabilities.
• Evolux Chat
• Evolux Dialer
• Evolux Studio
• Speech Analytics

Products and services

• Evolux CX Complete omnichannel customer experience platform that unifies voice, chat, WhatsApp and other communication channels into a single interface with real-time monitoring, intelligent automation and detailed reporting. Sold to enterprise and mid-market contact center operators in Brazil.
• Evolux Call Voice communication module within the Evolux CX platform providing call center functionality, intelligent IVR (URA) routing, real-time monitoring and call recording for customer service operations.
• Evolux Chat Text-based customer service module supporting messaging platforms including WhatsApp and Telegram, with automation capabilities, real-time dashboards and integration with back-office systems.
• Evolux Dialer Predictive and automatic dialer module for outbound campaigns that automates call distribution, reduces operator idle time and increases daily call volume through intelligent call sequencing.
• Evolux Studio Visual tool for configuring and managing call flows and URA (IVR) menus, allowing businesses to design custom routing logic and automated voice response sequences without code.
• Speech Analytics AI-powered speech analysis tool using natural language processing to extract insights from call recordings and conversations, including real-time interaction analysis, pattern identification, emotion detection and compliance monitoring.

Quantifiable outcome

• 300% increase in productivity for contact centers
• +3 more outcomes

Named customers15 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

AI capability6 records

Feature9 records

Partnerships

One partnership is on record.

• FreeSWITCHcoreTechnology or IntegrationFreeSWITCH is the core telephony platform underlying Evolux's solution. It is an open-source telephony platform designed to route and connect various communication protocols (audio, video, text). Evolux actively participates in ClueCon (annual VoIP conference where FreeSWITCH was launched in 2005) and contributes to the community. The company has been involved since the project's early days.

Scale indicators4 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Take Blip (Take.ai): Brazilian conversational AI and chatbot platform (formerly Take.net/Blip) with strong WhatsApp Business focus. Comparable as a Brazilian-first conversational platform targeting enterprise customer service use cases.
• Octadesk: Brazilian omnichannel customer service platform offering WhatsApp, chat, and voice solutions for BPOs and enterprises. Directly comparable as a Brazilian-first CCaaS competitor with similar mid-market focus and WhatsApp-native design.
• Pontaltech: Brazilian CPaaS and contact center solution provider with voice, SMS, WhatsApp Business API, and chatbot offerings. Comparable as a Brazilian communications platform targeting enterprise and BPO customers.
• TotalVoice: Brazilian telephony and contact center API platform offering voice, SMS, and SIP trunking services. Comparable as a Brazilian telephony platform provider with overlapping target customers (BPOs, ISPs, telcos).
• Huggy: Brazilian digital communication platform for sales, support, and marketing automation including live chat, chatbots, and omnichannel workflows. Comparable as a Brazilian CX/contact center SaaS targeting similar BPO and enterprise customers.

Broad incumbents

• Talkdesk: Global cloud contact center platform founded in Portugal with strong enterprise presence and active sales into Brazil. Comparable as a global CCaaS competitor with overlapping enterprise and mid-market customer base.
• Genesys: Global leader in cloud and on-premise contact center platforms with significant Brazilian enterprise footprint. Comparable as the dominant incumbent in the broader CCaaS market where Evolux competes.
• Five9: Cloud contact center software provider with global presence and enterprise focus. Comparable as a large incumbent CCaaS vendor competing for the same enterprise customers Evolux targets.
• Zenvia: Brazilian cloud communications company offering CPaaS, chatbot, and contact center solutions across LatAm (NASDAQ: ZENV). Comparable as a larger Brazilian communications platform with overlapping enterprise and BPO customer base.

Emerging players

• Movidesk: Brazilian service desk and customer support platform with omnichannel capabilities. Comparable as a Brazilian CX software provider serving BPOs and enterprise service teams with overlapping use cases.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/evoluxcx
• Instagraminstagram.com/evoluxcx
• Xx.com/evoluxbr

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Evolux