Zenvia
Zenvia is a Brazilian AI-powered customer experience SaaS company offering the unified Zenvia Customer Cloud platform, integrating WhatsApp, SMS, RCS, email, and voice with AI agents and a native CDP. It serves 10,000+ enterprise and SMB customers across Brazil, Argentina, and Mexico as an official Meta WhatsApp BSP.
- Company typePublic
- Founded2003
- HeadquartersSão Paulo, Brazil
- Headcount1,001–5,000
- GTM typeB2B
- OfferingSoftware
What Zenvia does
Zenvia is a Brazilian customer experience (CX) software company founded in 2003 in Porto Alegre and now headquartered in São Paulo. It operates a unified, multichannel AI-powered platform branded Zenvia Customer Cloud that integrates communication channels (WhatsApp, SMS, RCS, Email, Instagram, Messenger, Webchat, Voice) with AI agents, a native Customer Data Platform (CDP), and over 20 native connectors to Latin American CRMs, ERPs, and e-commerce systems (Salesforce, RD Station, Pipedrive, Mercado Livre, Bling, Olist, Omie, Shopify). As an official WhatsApp Business Solutions Partner (BSP) of Meta, Zenvia provides priority WhatsApp Business API access, multi-agent support, and WhatsApp Calling to enterprise and mid-market clients across Brazil, Argentina, and Mexico.
The company makes money primarily through SaaS software subscriptions (tiers from a free Starter to R$3,900/month Professional plus enterprise custom contracts), layered with usage-based revenue from per-message channel packages (SMS, WhatsApp, RCS, Email, Voice) sold separately from software subscriptions. Go-to-market combines a direct enterprise sales motion, self-serve online SMB purchasing, a Brazilian franchise network (franqueados) for localized implementation, and a Meta partner ecosystem for joint marketing. Zenvia reports serving over 10,000 customers with marquee references including Santander, Mercado Livre, Grupo Casas Bahia, MAPFRE, Serasa Experian, and Petlove.
Zenvia became the first Latin American SaaS company to list on Nasdaq in 2021 following four acquisitions (Sirena, D1|Smarkio, SenseData, Movidesk) that expanded its capabilities and international footprint. The company has subsequently executed a strategic restructuring: spinning off its CPaaS business into a separate subsidiary (Zenvia CPaaS) in December 2025, renegotiating a BRL 253 million Movidesk earnout over 72 months, and announcing a voluntary delisting from Nasdaq and SEC deregistration in February 2026 following a minimum bid price deficiency notification. The platform holds ISO 27001 certification and is LGPD-compliant.
Zenvia firmographics
Firmographics- Name
- Zenvia
- Legal name
- ZENVIA 14.096.190/0001-05
- Website
- https://zenvia.com
- Company type
- Public
- Founded year
- 2003
- Operating status
- Operating
- Headcount range
- 1,001–5,000 employees
- Short description
- Zenvia is a Brazilian AI-powered customer experience SaaS company offering the unified Zenvia Customer Cloud platform, integrating WhatsApp, SMS, RCS, email, and voice with AI agents and a native CDP. It serves 10,000+ enterprise and SMB customers across Brazil, Argentina, and Mexico as an official Meta WhatsApp BSP.
- Ownership category
- akta.pro rank
Zenvia industry classification
Industry- Product category
- Customer Experience Platform
- NAICS
- Software Publishers (5132), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Custom Computer Programming Services (541511)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- Cloud Managed Services (Operations, Monitoring, Patching) (BPAEACAF)
- akta.pro secondary industry
- Industry/Vertical Cloud Platforms (e.g., Gov/Healthcare/Financial Cloud Regions) (HDABAAAL)
Keywords
Where Zenvia is headquartered
LocationHeadquarters
- HQ city
- São Paulo
- HQ country
- Brazil
- HQ region
- Latin America
Offices4 records
Markets served
Zenvia business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Infrastructure, Operations
Revenue model
- SaaS Software Subscriptions: Zenvia generates the majority of revenue through SaaS software subscriptions. Customers pay monthly fees for access to the Zenvia Customer Cloud platform, with pricing tiers ranging from R$100/month (Starter) to R$3,900/month (Professional) for software alone. Channel packages range from R$100 to R$2,000+/month depending on volume. Revenue is recurring in nature, driven by seat licenses and interaction volumes.
- Usage-Based Channel Messaging: Revenue is also generated from per-message pricing across communication channels (WhatsApp, SMS, RCS, Email, Voice). Channel packages are sold separately from software plans, with per-message rates that decrease at higher volumes (e.g., SMS from R$0.100 to R$0.070 per message; WhatsApp Business from R$0.550 to R$0.470 per message). WhatsApp Calling is billed per minute. This creates a usage-based revenue layer on top of subscriptions.
- Enterprise / Custom Solutions: Enterprise-tier customers receive bespoke pricing under consultation, including custom channel volumes, dedicated account management, SLA guarantees, and tailored integrations. Professional services and implementation support through the franchisee network may also contribute to revenue.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Starter - Free software with basic messaging |
| Subscription | Monthly | Specialist - AI Generativa, 10 users, 500 interactionz |
| Subscription | Monthly | Expert - Advanced features, 30 users, 2,000 interactionz |
| Subscription | Monthly | Professional - Enterprise scale, 50 users, 5,000 interactionz |
| Subscription | Monthly | Enterprise - Custom pricing, unlimited users and interactionz |
| Unit Pricing | Monthly | Channel Packages - SMS, WhatsApp, RCS, Email, Voice |
Go-to-market motion2 records
Distribution channels5 records
Marketing channels10 records
Zenvia product offering
Product offeringCore offering
Zenvia provides Zenvia Customer Cloud, a unified AI-powered customer experience platform that centralizes communication, data, and automation across the customer journey. The platform combines messaging channels (WhatsApp, SMS, RCS, Email, Instagram, Messenger, Webchat, Voice), generative AI agents, and a native Customer Data Platform (CDP), with over 20 native connectors for CRMs, ERPs, e-commerce, and payment systems. As an official Meta WhatsApp Business Solutions Partner, Zenvia sells primarily SaaS subscriptions plus usage-based channel messaging to enterprise, mid-market, and SMB customers.
Product overview
Zenvia is a technology company offering a unified AI-powered customer experience platform called Zenvia Customer Cloud. The portfolio includes the core Customer Cloud platform combined with specialized AI Agents for autonomous task automation and customer service, a native Customer Data Platform (CDP) for data integration, and multiple communication channels (WhatsApp, SMS, RCS, Voice). The platform provides over 20 native connectors for CRM, ERP, and e-commerce systems integration. Communication channels are available as add-on packages billed by usage volume (SMS, WhatsApp, RCS, email). Pricing tiers range from Starter (R$100/month) to Professional (R$3,900/month) with Enterprise custom pricing. The company also operates a CPaaS subsidiary following a December 2025 spin-off.
Differentiator
Problem solved
Functional benefit
Brands
- Zenvia Customer Cloud: Complete AI solution for customer experience, managing the entire customer journey from attraction to post-sale in a unified and multichannel platform.
- Zenvia CPaaS
- Zenvia Connect
- Zenvia Conversion
- Zenvia Voz
Products and services
- Zenvia Customer Cloud A unified, multichannel AI-powered customer experience platform that centralizes data, communication, and automation, managing the entire customer journey from attraction to post-sale, integrating communication channels with AI agents and a native Customer Data Platform (CDP) for 360-degree customer views. For enterprise, mid-market, and SMB customers.
- AI Agents Autonomous AI agents using Generative AI and Natural Language Processing (NLP) that automate repetitive tasks, generate real-time insights, predict behaviors, and act proactively across customer interactions. Integrated via API to CRMs, ERPs, and other systems with no-code configuration.
- WhatsApp Business Solution Official Meta WhatsApp Business API integration enabling automated campaigns, chatbot conversations, Click-to-WhatsApp ads, WhatsApp Calling, multi-agent support, and rich messaging with product catalogs and payment links.
- SMS Mass messaging service with high deliverability, 98% read rate, and messages read within 3 minutes. Supports large-scale dispatches with 99.5% API uptime and direct connections to major Brazilian carriers.
- RCS for Business Rich Communication Services with advanced text messages, logos, verified accounts, multimedia content, interactive buttons, and marketing performance reports targeting Android users with approximately 30% market share in Brazil.
- Voice (Voz) Voice services including outbound and received calls, voice broadcasts, IVR/URA systems, Text-to-Speech (TTS), Webphone for browser-based calling, and WhatsApp Calling integration with call recording and performance reporting.
- Data Integration / Native CDP Native Customer Data Platform (CDP) that integrates with ERPs, CRMs, and e-commerce systems, centralizing customer data for 360-degree views, enabling hyper-personalization, intelligent RFV segmentation, and automated customer journeys.
- Zenvia APIs and Channels Public API access to all communication channels (WhatsApp, SMS, RCS, Voice) with REST endpoints, webhooks, and SDK support for developer integration. Documentation at zenvia.github.io. Rate limits vary by plan from 10 to 20 requests per second.
- Zenvia Conversion Sales optimization module within Zenvia Customer Cloud that centralizes sales operations, reduces response time, and increases conversion rates via automated triage and native CRM/ERP integrations.
- Zenvia CPaaS Communications Platform as a Service (CPaaS) subsidiary spun off in December 2025, providing enterprise-grade messaging APIs and channel infrastructure (SMS, voice, etc.) to large-scale customers.
Quantifiable outcome
- AI chatbot creation in 5 minutes with no-code builder
- +12 more outcomes
Companies that use Zenvia
Customer profileNamed customers15 records
Segments7 records
Ideal customer profiles3 records
Zenvia technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration16 records
AI capability11 records
Feature7 records
Zenvia partnerships and signals
Strategic signalPartnerships
Two partnerships are on record, tiered core.
- Meta (WhatsApp Business Solutions Partner)coreZenvia is an official WhatsApp Business Solutions Partner (BSP) of Meta, with over 22 years of partnership in Latin America. This status grants Zenvia priority API access, official WhatsApp Business API integration capabilities, enterprise-grade security features, and co-marketing opportunities. Zenvia leverages Meta's AI agents (Meta Business Agent) and supports official WhatsApp transitions including BSUID and Username identification for 2026.
- Mercado LivrecoreNative integration between Zenvia Customer Cloud and Mercado Livre's platform, enabling automated responses to product questions, real-time chatbot responses trained on product catalogs and FAQs, and instant publishing of AI-generated answers within Mercado Livre's Q&A section.
Scale indicators9 records
Recent moves8 records
Expansion highlights5 records
Zenvia competitors and assessment
Company assessmentDirect peers
- Twilio: Twilio is the global CPaaS leader offering programmable messaging (SMS, WhatsApp, voice) APIs — directly comparable to Zenvia's CPaaS layer and channel pricing model. It also competes in the customer engagement platform layer with Twilio Engage, overlapping Zenvia Customer Cloud.
- Infobip: Infobip is a global CPaaS and customer engagement platform with strong emerging-markets presence, including Brazil and LatAm. Its WhatsApp Business Solutions Provider status, AI assistants, and conversational CX platform position it as a direct global competitor to Zenvia's full-stack offering.
- MessageBird (Bird): MessageBird rebranded as Bird and operates a CPaaS plus omnichannel customer engagement suite with AI agents, Flow Builder, and WhatsApp BSP status — overlapping almost feature-for-feature with Zenvia Customer Cloud.
- Sinch: Swedish-listed CPaaS and conversational AI platform providing SMS, WhatsApp, voice, and rich messaging with growing LatAm footprint. Comparable on channel breadth and enterprise CX platform strategy to Zenvia.
- Vonage (Ericsson): Vonage offers CPaaS APIs (SMS, voice, WhatsApp) and a contact center / CX platform; owned by Ericsson, it competes with Zenvia on programmable communication and unified customer service for global enterprise customers.
- Plivo: Plivo offers cloud communications APIs (SMS, voice, WhatsApp) with usage-based pricing, targeting developers and enterprises — directly comparable to Zenvia's CPaaS APIs & Channels product line.
Broad incumbents
- Zendesk: Zendesk provides customer service and engagement software with messaging, AI bots, and a customer data foundation, increasingly competing in CX. Different in that Zendesk focuses on ticketing and CRM-style service rather than telco-grade messaging APIs, but its messaging expansion overlaps with Zenvia Customer Cloud.
- HubSpot: HubSpot's CRM and marketing/communication hubs cover customer journey management, AI-assisted conversations, and native WhatsApp/SMS integrations — competing in the broader SMB-to-mid-market CX layer where Zenvia's Customer Cloud also plays.
- Salesforce (Marketing/Service Cloud): Salesforce's Marketing Cloud and Service Cloud, including Einstein AI agents and messaging channels, compete with Zenvia at the high enterprise end of CX. Zenvia integrates with Salesforce, but Salesforce remains the strategic incumbent for global CRM-anchored CX.
Emerging players
- ActiveCampaign: ActiveCampaign provides marketing automation, CRM, and AI-powered customer experience tools with SMS/email/WhatsApp-style messaging — a comparable SMB-leaning CX automation platform to Zenvia's Starter/Specialist tiers.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Zenvia social profiles
Digital presenceZenvia compliance and trust
Trust signalCompliance3 records
Zenvia financial estimates
Financial estimateRevenue estimate
Valuation estimate
Zenvia leadership team
Management profileNumber of profiles
Profiles8 records
Zenvia subsidiaries and ownership
Company hierarchySubsidiaries5 records
Zenvia funding detail
Funding detailFunding overview
Funding rounds2 records
Investors3 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Zenvia M&A and investment
M&A and investmentM&A11 records
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Zenvia
What does Zenvia do?
Zenvia provides Zenvia Customer Cloud, a unified AI-powered customer experience platform that centralizes communication, data, and automation across the customer journey. The platform combines messaging channels (WhatsApp, SMS, RCS, Email, Instagram, Messenger, Webchat, Voice), generative AI agents, and a native Customer Data Platform (CDP), with over 20 native connectors for CRMs, ERPs, e-commerce, and payment systems. As an official Meta WhatsApp Business Solutions Partner, Zenvia sells primarily SaaS subscriptions plus usage-based channel messaging to enterprise, mid-market, and SMB customers.
Is Zenvia a public or private company?
Zenvia is a public company. It is classified as public and is currently operating.
When was Zenvia founded?
Zenvia was founded in 2003. It employs 1,001 to 5,000 people.
Where is Zenvia based?
Zenvia is headquartered in São Paulo, Brazil, in the Latin America region.
How does Zenvia make money?
Three revenue lines are on record. SaaS Software Subscriptions are the primary driver. The others are usage-Based Channel Messaging and enterprise / Custom Solutions.
Who are Zenvia's main competitors?
Direct peers on record are Twilio, Infobip, MessageBird (Bird), Sinch, Vonage (Ericsson) and Plivo. Broad incumbents are Zendesk, HubSpot and Salesforce (Marketing/Service Cloud). ActiveCampaign is listed as an emerging player.
Does Zenvia have an API?
Yes. Zenvia offers a public API for integrating its communication channels (WhatsApp, SMS, Voice, Instagram) with third-party systems. The API is documented at https://zenvia.github.io/zenvia-openapi-spec/v2/ with SDKs available for JavaScript. Rate limits vary by plan: Starter up to 10 requests/second, Specialist up to 15/second, Expert up to 20/second. Professional plans include up to 750,000 API calls per month with webhooks support. Developer documentation is at zenvia.github.io/zenvia-openapi-spec/v2.
What industry is Zenvia in?
Zenvia's product category is Customer Experience Platform. Its primary akta.pro industry code is BPAEACAF, Cloud Managed Services (Operations, Monitoring, Patching), with a secondary code of HDABAAAL, Industry/Vertical Cloud Platforms (e.g., Gov/Healthcare/Financial Cloud Regions). Its NAICS code is 5132 and its SIC code is 7370.