What Onyma does

Onyma (JSC "Stack Soft") is a Russian enterprise software company founded in 2001 and headquartered in Moscow that develops, implements, and maintains automation systems for telecom operators and adjacent infrastructure-intensive industries. The company serves more than 80 customers across 7 countries, including 10 of Russia's top 30 telecom operators, with named accounts spanning Rostelecom, Megafon, MTT, TransTeleCom, MSK-IX, AKADO, DataFort, and Cloud.ru, and cross-border wins such as Jusan Mobile in Kazakhstan. Vertical reach extends beyond telecom into utilities, data centers, energy, cable TV, retail chains, financial services, and real estate.

The core of the offering is the Onyma xRM platform — an open-architecture software framework that hosts a modular product suite: Onyma CRM, Onyma Billing, Onyma BPM, Onyma BI, Onyma Service Desk, and Onyma Roads (toll-road management). Onyma Billing supports resource-based tariffing and is certified by Russia's Ministry of Communications for networks of up to 25 million subscribers. Onyma Cloud is positioned as the first SaaS delivery model in the Russian OSS/BSS market. The platform also powers non-telecom deployments, notably the toll-road systems on Russia's M4 "Don," M11 "Neva," and St. Petersburg's Western High-Speed Diameter. The company has been included in the Russian Unified Software Registry since 2016-09-05 and holds memberships in TM Forum, ARPP "Domestic Soft," and RUSSOFT, providing import-substitution positioning in Russian state and regulated-enterprise procurement.

The business model combines SaaS subscriptions (Onyma Cloud), perpetual software licenses, professional services for implementation, ongoing support and maintenance contracts, and a multi-tier partner program that includes referral fees and OEM licensing. Go-to-market is enterprise-direct with long implementation cycles, supported by a headcount of 11-50 employees. There is no disclosed AI/ML capability; differentiation rests on regulatory positioning, deep telco integration, and 25 years of domain specialization in Russian telecom billing.

Name

Onyma

Legal name

JSC "Stack Soft" (АО "Стек Софт")

Website

https://onyma.ru

Company type

Private

Founded year

2001

Operating status

Operating

Headcount range

11–50 employees

Short description

Onyma is a Russian enterprise software company that develops the Onyma xRM platform and modular CRM, billing, BPM, BI, service desk, and toll-road applications, primarily serving telecom operators (10 of Russia's top 30) across 7 countries, with both perpetual and SaaS delivery.

Ownership category

akta.pro rank

Product category

Telecom Billing and Enterprise Automation Software (OSS/BSS)

NAICS

Software Publishers (513210), Custom Computer Programming Services (541511)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Enterprise Application License Advisory, Vendor Management & Optimization (BPAEAGAO)

akta.pro secondary industry

Vendor & Contract Management (Software/Cloud) (BPAEAOAD)

Keywords

• Telecom billing software
• OSS BSS platform
• Enterprise automation software
• Toll road settlement system
• Customer relationship management

Headquarters

HQ city

Moscow

HQ country

Russia

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure, Others

Revenue model

1. Onyma Cloud (SaaS) subscriptions: Cloud subscription offering where software runs on Stack Soft shared or dedicated servers; Stack Soft performs configuration, 24/7 operations, security and support; billed as recurring SaaS fees. Onyma is included in the rating of largest SaaS providers in Russia.
2. Perpetual software licenses: One-time acquisition of license for Onyma products (Billing, CRM, BPM, BI, xRM platform, Onyma Roads) installed on the customer's own servers or on dedicated Stack Soft servers. License pricing is documented for Onyma Roads.
3. Implementation and professional services: Multi-stage implementation services (analysis, TOR, installation/configuration, data loading, training, trial operation, commercial launch) and consulting delivered together with the customer's specialists; mandatory because products ship un-configured.
4. Technical support and maintenance contracts: Annual support & maintenance contracts (auto-renewal) including phone/Internet technical support, product version updates, and discounts on Onyma services and products.
5. Partner and OEM licensing of Onyma xRM platform: Special license agreements allowing partners and system integrators to build their own information systems on the Onyma xRM platform, or to resell Onyma under their own brand in SaaS mode; Stack Soft provides consulting and technical support to partners.
6. Sales referral agency fees: Agency fees paid to referral partners who bring Stack Soft qualified leads that result in Onyma supply contracts; fee size varies by partner's involvement.

Pricing tiers

Go-to-market motion4 records

Distribution channels5 records

Marketing channels6 records

Core offering

Onyma develops, implements and maintains the Onyma xRM software platform and its application modules — Onyma Billing, Onyma CRM, Onyma BPM and Onyma BI — along with industry-specific solutions such as Onyma Service Desk (for data centers) and Onyma Roads (for toll-road operators). Products are sold as on-premise perpetual licenses or delivered as the Onyma Cloud SaaS subscription, and include mandatory multi-stage implementation, consulting and technical-support services.

Product overview

Onyma is a platform-plus-modules architecture rather than a single unified product. At its core is the Onyma xRM platform, an open-architecture software foundation built around an Onyma Core engine with a common BPM/API layer; on top of it sit four primary application modules — Onyma CRM (customer relationship management), Onyma Billing (automated settlement/billing), Onyma BPM (business process management) and Onyma BI (business intelligence) — together with industry-specific offerings such as Onyma Service Desk (for data centers) and Onyma Roads (АСР «Дороги», for toll-road operators). All Onyma products are available either on-premise or under the Onyma Cloud SaaS delivery model, and the entire family has been in operation since 2001.

Differentiator

Problem solved

Functional benefit

Brands

• Onyma xRM: Software platform with fully open architecture that serves as the foundation for the Onyma product line.
• Onyma CRM
• Onyma Billing
• Onyma BPM
• Onyma BI
• Onyma Cloud
• Onyma Roads (АСР «Дороги»)
• Onyma Service Desk

Products and services

• Onyma xRM Platform Open-architecture software platform that serves as the foundation for all Onyma applications, providing a unified BPM/API layer, role-based authorization, clearance-grade data access, multilingual UI, integration caching, and PaaS/SaaS orientation. It is targeted at system integrators, OEM partners and enterprises that want to build or extend automation systems.
• Onyma CRM
• Onyma Billing Universal Automated Settlement System (АСР ОНИМА) for telecom, housing/utilities, energy and other operators requiring daily rating and monthly bulk invoicing. Built on a resource model with distributed authorization and statistics-collection centers, multi-currency/multi-language/multi-time-zone billing, workflow, analytics and a thin-client operator interface. Certificate of conformity from the Russian Ministry of Communications for networks up to 25 million subscribers.
• Onyma BPM Business process management system with a graphical process designer, multi-level authority differentiation, e-mail/SMS notifications, planning and monitoring of task execution, and a built-in analytical subsystem for evaluating employee and unit effectiveness; deployable as SaaS or thin-client.
• Onyma BI Business intelligence system supporting user-driven report building, automatic daily data loads, multi-project partitioning, plug-in of new data sources (Onyma Billing, Onyma CRM, Oracle, DB2, MS SQL Server, MySQL, Sybase, 1C, ERP, Service Desk, document management systems, spreadsheets, text files), a library of pre-built standard reports (ARPU, profitability, churn, consumption, financial state), and a personalized web interface.
• Onyma Service Desk
• Onyma Roads (АСР «Дороги») Specialized version of the Onyma xRM billing platform adapted for toll-road operators, supporting classical stop-based and free-flow tolling, transponder/contactless card issuance and servicing, fare charging and payment acceptance, invoicing and financial reporting, operator point-of-sale support, and self-service via personal account and mobile app.
• Onyma Cloud SaaS delivery of Onyma Billing, Onyma BI, Onyma BPM and Onyma CRM hosted on Stack Soft equipment in the Linxtelecom data center, with 24/7 operations, configuration to customer requirements, and managed protection against unauthorized access between the Onyma core and customer-side components.

Quantifiable outcome

• Scales to networks of up to 25 million subscribers (Ministry of Communications certificate of conformity).
• +3 more outcomes

Named customers22 records

Segments8 records

Ideal customer profiles7 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration15 records

Feature14 records

Partnerships

Eight partnerships are on record, tiered core and minor.

• TM Forum (TeleManagement Forum)coreStrategic or Co-development PartnerGlobal non-profit telecom industry association that unites telecom operators and their suppliers to develop standards, recommendations and models for telecom IT. Stack Soft is a member and lists TM Forum as a strategic partner; membership supports alignment of Onyma OSS/BSS products with industry standards.
• Public Association "Documentary Telecommunications Association" (АДЭ / РАНС)coreStrategic or Co-development PartnerPublic-state association (legal successor of an organization created August 30, 1994 on the initiative of the Russian Ministry of Communications). Stack Soft is a member and lists it as a partner, supporting its positioning in the Russian telecom ecosystem.
• ARPP "Domestic Soft" (Ассоциация Разработчиков Программных Продуктов «Отечественный софт»)coreStrategic or Co-development PartnerLargest association of Russian software producers (about 140 member companies, established in 2009). Stack Soft is a member and lists ARPP "Domestic Soft" as a partner, supporting joint work on key issues of the Russian IT industry development.
• Linxtelecom (data center)coreTechnology or IntegrationHosts the technical equipment used to provide Onyma products in the SaaS model. Described by Stack Soft as a "modern and high-tech data center".
• Sales referral partners (lead referral channel)minorChannel Partner/ Reseller/ DistributorFormal partnership track in which partners provide information on companies with tasks solvable by Onyma products; Stack Soft pays agency fees on signed supply contracts, with the fee depending on the partner's degree of involvement.
• System Integrator / Project partnerscoreImplementation/ SI/ Consulting PartnerPartners deliver Onyma products as part of their own projects across Russia, Ukraine, Kazakhstan and other countries. They earn revenue from both supply and implementation services; size of additional income depends on participation in implementation and annual sales volume.
• Onyma-as-a-Service reseller partnerscoreChannel Partner/ Reseller/ DistributorPartners deliver Onyma products in SaaS mode under their own brand to mass and VIP customers, including private cloud deployments. Configuration, service delivery and support are the partner's business; Stack Soft provides consulting and technical support under a special agreement.
• OEM/R&D platform partnerscoreOEM/ Whitelabel/ Licensing PartnerPartners use the Onyma xRM platform to build their own information systems under a special license agreement. Stack Soft specialists work closely with partner specialists on both platform and product development.

Scale indicators9 records

Recent moves5 records

Expansion highlights6 records

Direct peers

• Nexign: St. Petersburg-based provider of BSS/OSS and digital experience platforms for telecom operators across Russia and CIS — a directly comparable telecom billing and CRM vendor with overlapping customer base (Rostelecom, MegaFon, MTS) and competing for the same import-substitution wallet.
• Bercut: Russian vendor of telecom value-added services, convergent billing and CRM solutions for fixed, mobile and IPTV operators — directly overlaps with Onyma's telecom billing/CRM/SaaS offering and serves a similar Russian and CIS customer set.
• Lanbilling: Russian billing and OSS platform used by ISPs, cable operators and telecom carriers for subscriber management and settlements — a focused, direct competitor in Onyma's core billing niche in Russia/CIS.
• Bitrix24: Widely deployed Russian CRM, BPM and collaboration platform used by SMBs and mid-market — competes with Onyma CRM/BPM for Russian enterprise CRM wallets, particularly in segments with lighter billing requirements.
• ELMA: Russian low-code BPM and process management platform — competes directly with Onyma BPM for medium and large Russian enterprises automating business processes across HR, finance and operations.
• Optiva: Toronto-headquartered vendor of cloud-native BSS including real-time convergent charging, billing and CRM — competes with Onyma Billing for global telecom operators and increasingly targets emerging-market operators with similar scale and pricing dynamics.

Broad incumbents

• Netcracker Technology: Global BSS/OSS suite vendor serving tier-1 telecom operators worldwide — historically the dominant Western competitor for telecom billing and CRM that Russian import-substitution efforts are now displacing; competes with Onyma for the same operator wallets via local SI partners.
• 1C: Russia's largest enterprise software publisher (1C:Enterprise, 1C:Billing, 1C:CRM) used across telecom, utilities, housing, transport and government — competes broadly with Onyma for enterprise application spend and benefits from similar import-substitution dynamics.
• Amdocs: Global leader in OSS/BSS, customer experience and billing software for communications and media — competes with the full Onyma stack (Billing, CRM, BI) for tier-1 telecom operator transformation projects worldwide.

Regional players

• Polytec Software (1С-Рарус, 1C-Rarus): Russian 1C-franchise partner developing billing, automation and CRM solutions for utilities, housing and telecom — a regional Russian competitor in adjacent verticals (ЖКХ, energy) where Onyma also sells.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Onyma