Macroview Telecom

What Macroview Telecom does

Macroview Telecom is a Hong Kong-headquartered managed services and digital technology solutions provider, founded in 1991 and operating as a wholly-owned subsidiary of HGC Global Communications since the August 2019 acquisition. The company delivers internetworking solutions spanning data, IP telephony, video, security, and network operations to enterprise customers across Hong Kong, Macau, and Mainland China through eight offices, five managed services facilities, and 7x24 technical support centres. Its customer base exceeds 100 enterprise organisations across telecommunications, financial services, retail, and public sector verticals, with operations covering over 15,000 monitored devices.

The company's core technology differentiator is the GodEye AI Intelligence Platform, an LLMOps-driven AIOps solution built on AI agents with function-calling architecture and hybrid LLM deployment (local + cloud). GodEye provides log intelligent analysis, configuration compliance and drift control, and AI-powered monitoring, correlation, and orchestration across multi-vendor network, security, and application delivery environments, with reported production outcomes of 75% reduction in troubleshooting time and 60% decrease in mean time to resolution. Macroview also operates SOLUTION PLUS, a portfolio of value-adding software suites across cloud-enabled data centre, adaptive security, multi-cloud, digital workplace, digital customer engagement, Smart X, and digital services platform architectures, alongside a 7x24 Security Operation Centre and Regional Digital Operations Centre (R.DOC).

Revenue is generated through managed lifecycle services, professional services, and cybersecurity and multi-cloud managed services under a quote-based enterprise engagement model. Distribution combines direct enterprise field sales with account managers embedded as business owners, technology partnerships with Cisco (Gold Integrator), VMware (Master Services Competency), Fortinet (Advanced), Check Point (4 Stars), Palo Alto Networks (Diamond), NetApp (Platinum), and F5 (Platinum Unity+), and distribution partnerships with Singtel, CTM, and Blackpanda for cybersecurity across Asia. The company holds ISO/IEC 27001:2013, ISO/IEC 20000-1:2018 (the first certification in Hong Kong and China for Managed Digital Services), and ISO 9001:2015 certifications, and its 700+ professionals include 500+ certified engineers representing 70% of total headcount.

Name

Macroview Telecom

Legal name

Macroview Telecom Limited

Website

https://macroview.com

Company type

Private

Founded year

1991

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Macroview Telecom is a Hong Kong-headquartered managed services and digital technology solutions provider, operating eight offices across Hong Kong, Macau, and Mainland China. It serves 100-plus enterprise customers in telecommunications, financial services, retail, and public sector with AI-driven network operations, cybersecurity, and cloud services.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Telecommunications (517)

SIC

Services-Management Services (8741), Communications Services, Nec (4899)

akta.pro primary industry

Digital Experience Monitoring & Management (DEX/DEM, AIOps for EUC) (BPAEAIAF)

akta.pro secondary industries

Site Security, Monitoring & Remote Operations (NOC/IoT) (HDAIAKAH), API Development, Integration & Microservices Modernization (BPAEAFAD)

Keywords

• Managed network services
• Enterprise cybersecurity solutions
• Multi-cloud migration
• IT outsourcing services
• SD-WAN solutions

Headquarters

HQ city

North Point

HQ country

Hong Kong SAR China

HQ region

Asia

Offices6 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Infrastructure, Marketing or Sales

Revenue model

1. Managed Services: Continuous life-cycle managed services including IT outsourcing management, managed engineering services, managed network operations, and 24/7 monitoring with certified engineers
2. Professional Services: Advanced professional services including advisory, PPDIOO services, solution architecture, and implementation services tailored for different industries
3. Multi-Cloud Services: Multi-cloud migration and management services as the first step of customer's multi-cloud journey
4. Cybersecurity Services: Comprehensive cybersecurity solutions including threat management, security operations, and compliance support

Go-to-market motion3 records

Distribution channels3 records

Marketing channels6 records

Core offering

Macroview Telecom is a managed services and digital technology solutions provider that delivers managed lifecycle services, professional services, cybersecurity, multi-cloud migration, and the proprietary GodEye AI-powered AIOps platform to enterprise customers. The company operates two service brands — Macroview Telecom Services (ISO-accredited professional and lifecycle services) and Cloud Network Services — across Hong Kong, Macau and Mainland China. Its offerings are anchored by the SOLUTION PLUS architecture and delivered through 7x24 Digital Operation Centres, Security Operation Centres and dual NOC facilities.

Product overview

Macroview Telecom operates as a managed services and digital technology solutions provider with over 30 years of experience. The company offers a portfolio of solutions organized under the Solution PLUS architecture covering cloud-enabled data centre, digital ready infrastructure, adaptive security, multi-cloud, digital workplace, customer engagement, and Smart X initiatives. Key products include the GodEye Intelligence Platform (AI-powered AIOps solution), HGC OmniCare (proactive network monitoring), HGC Macroview SOC (security operations), SD-WAN, and Managed Router Services. The company operates two service arms: Macroview Telecom Services and Cloud Network Services, both ISO-accredited for advanced professional and lifecycle services. The Solution PLUS value-adding software suites enable integrated managed service solutions across multi-vendor environments.

Differentiator

Problem solved

Functional benefit

Brands

• GodEye AI Intelligence Platform: AI-powered operations intelligence platform providing log intelligent analysis, configuration compliance and drift control, and monitoring, correlation, and orchestration for enterprise ICT environments.
• HGC OmniCare
• SOLUTION PLUS
• R.DOC (Regional Digital Operations Centre)

Products and services

• GodEye Intelligence Platform AI-powered AIOps platform that serves as an intelligence layer across multi-vendor network, security, and application environments. Provides log intelligent analysis, configuration compliance and drift control, and monitoring, correlation and orchestration capabilities for enterprise ICT operations.
• HGC OmniCare Proactive network monitoring service providing real-time visibility across WAN, LAN, Data Center and Branches with proactive alerts before users are impacted. Fully managed service with no tools to deploy or licenses to maintain.
• HGC Macroview SOC Security Operation Centre services providing 24/7 monitoring and incident response for cybersecurity protection. Industry-accredited cybersecurity experts deliver time-critical and mission-critical professional services.
• HGC Greater Bay Area SD-WAN Software-defined WAN solution for Greater Bay Area enterprises optimizing network and IT infrastructure for cloud technologies, big data, mobile services, and e-commerce platforms.
• HGC x Cisco Managed Router Service Expertly managed Cisco enterprise routers (C1121-8P and C8200L-1N-4T) providing seamless connectivity and robust security with expert configuration and proactive management.
• Managed Life-Cycle Services Continuous life-cycle managed services including IT outsourcing management, managed engineering services, managed network operations, and 24/7 monitoring with certified engineers. Anchored by Macroview's ISO/IEC 20000-1:2018 certification for Managed Digital Services.
• Professional Services Advanced professional services including advisory, PPDIOO services, solution architecture, and implementation services tailored for different industries including Telco, FSI, Retail and Public Sector.
• Multi-Cloud Migration Services Multi-cloud migration and management services as the first step of a customer's multi-cloud journey, helping discover and analyze business and operation requirements for cloud adoption.
• Regional Digital Operations Centre (R.DOC) Regional digital operations centre providing continuous assurance for digital businesses with 7x24 proactive monitoring, professional device management, and predictive analysis. ISO-accredited services delivered across the Greater Bay Area.
• Cybersecurity Services Comprehensive cybersecurity solutions including threat management, security operations, compliance support, and Critical Infrastructure (CI) Bill compliance services for Hong Kong-regulated industries.

Quantifiable outcome

• 75% reduction in troubleshooting time with GodEye AI platform
• +3 more outcomes

Named customers3 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

AI capability8 records

Feature6 records

Partnerships

16 partnerships are on record, tiered core and flagship.

• SingtelcoreChannel Partner/ Reseller/ Distributor · 1 September 2024Singtel Innov8 co-led Blackpanda's Series A funding. Distribution partner for cyber emergency response services across Asia through Singtel's extensive telecommunications network.
• CTMcoreChannel Partner/ Reseller/ DistributorDistribution partner for cybersecurity services distribution, particularly in Macau market through CTM's telecommunications infrastructure.
• BlackpandacoreChannel Partner/ Reseller/ DistributorDistribution partnership for Blackpanda's cyber emergency response, preparation, and insurance services. Macroview distributes these services to businesses across Asia.
• CiscoflagshipTechnology or IntegrationMaster Security, Collaboration, and Networking Specializations. Gold Integrator status. Multiple advanced architecture specializations including Security, Collaboration, Data Center, and Enterprise Networks. Strategic partnership for AI operations with NVIDIA and Splunk integration.
• VMwareflagshipTechnology or IntegrationMaster Services Competency for Data Center Virtualization. First partner in Hong Kong to achieve this distinction. Premier Solution Provider with NSX Elite Club membership and Technical Excellence Award.
• FortinetcoreTechnology or IntegrationAdvanced Partner status with multiple years of Top Advanced Partner recognition. Strategic Partner of Macau. Highest Growth Partner in Southeast Asia and HK.
• Check PointcoreTechnology or Integration4 Stars Partner with FY 2024 and FY 2022 Partner of the Year (Hong Kong). Harmony Partner of the Year. Collaborative Support Provider with multiple security specializations.
• NetAppcoreTechnology or IntegrationPlatinum Partner with Implementation Services Certified on HCI. FY 2022 Partner of the Year - Enterprise Leader. Strong partnership for storage and data management solutions.
• Palo Alto NetworkscoreTechnology or IntegrationDiamond Partner with FY 2023 Excellence in Network Security and FY 2022 Hong Kong NextWave Partner of the Year. Excellence in Threat Prevention recognition.
• F5 NetworkscoreTechnology or IntegrationPlatinum Unity+ Partner with Application Security Provider status. Multiple years of Top Partner recognition and API Hackathon Champion.
• Hewlett Packard EnterprisecoreTechnology or IntegrationFY 2023 Strategic Partner Award recognition. Long-standing partnership for enterprise technology solutions.
• HuaweicoreTechnology or IntegrationIT 3 Star Certified Partner, 5 Star Data Communication and Service Partner status. FY 2022 Excellent Partner Award (HK & Macau).
• MicrosoftcoreTechnology or IntegrationGold Certified Partner with multiple Gold Competencies including Application Development, Application Integration, Cloud Platform, and Windows and Devices.
• SplunkcoreTechnology or IntegrationElite Partner with FY 2021 Partner of the Year Emerging Market recognition. Best SOC Partner and Powered Reseller status.
• ArubacoreTechnology or IntegrationSilver Partner with FY 2022 Aruba Hyper Growth Partner recognition. Multiple specialist certifications in Networking, Switching, and Wireless LAN.
• HGC Global CommunicationsflagshipOthersParent company after HGC completed acquisition of Macroview in August 2019. Provides group integration and strategic direction for managed services and ICT solutions delivery.

Scale indicators8 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• CITIC Telecom CPC: Hong Kong-headquartered managed ICT services and cloud/network provider serving Greater Bay Area enterprises. Closest direct competitor to Macroview given overlapping telco-grade managed services, cloud migration, and cybersecurity portfolio plus identical regional footprint.
• Sangfor Technologies: China-based provider of IT infrastructure, hyperconverged infrastructure, and cybersecurity with a strong Hong Kong and Macau channel. Comparable to Macroview on managed security, network infrastructure, and enterprise IT integration in the same GBA market.
• FPT Software: Vietnam-headquartered IT services and digital transformation provider with strong APAC enterprise and managed services footprint. Directly comparable in business model (managed services, system integration, cloud, AI) and in serving enterprise accounts across Asia.

Broad incumbents

• China Communications Services (CCS): State-owned telecommunications tower and ICT services arm of China Telecom, providing managed network, cloud, and digital transformation at much greater scale. Overlaps significantly with Macroview's telecom and public-sector verticals.
• NTT Data (APAC): Global IT services and systems integrator with significant Hong Kong and Greater China presence offering managed services, network integration, and cloud transformation. Addresses the same enterprise accounts with a broader geographic and capability footprint.
• Dynatrace: Publicly listed observability and AIOps platform used by large enterprises for multi-cloud, application, and infrastructure monitoring; functionally overlaps with Macroview's GodEye platform and competes for the same kind of monitoring budgets.
• Datadog: Publicly listed cloud monitoring and observability platform extending into AIOps and security; represents the global, well-funded competitor benchmark that GodEye is positioned against for cross-stack enterprise monitoring spend.

Emerging players

• ScienceLogic: US-based AIOps and multi-vendor IT infrastructure monitoring platform with auto-correlation, configuration compliance, and predictive analytics features that map closely to GodEye's log analysis, drift control, and orchestration capabilities.
• PagerDuty: Publicly listed AIOps and incident response platform with predictive anomaly detection and automated remediation; overlaps with GodEye's autonomous remediation and correlation engine, targeting the same enterprise operations and DevOps buyers.
• Moogsoft: AIOps specialist focused on event correlation, anomaly detection, and automated remediation for IT operations; directly comparable in functionality to GodEye's AI-driven log diagnosis and monitoring/correlation/orchestration capabilities.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/macroview-telecom-limited
• Facebookfacebook.com/Macroview-Telecom-Ltd-156445544494257

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Macroview Telecom