Macroview Telecom
Macroview Telecom is a Hong Kong-headquartered managed services and digital technology solutions provider, operating eight offices across Hong Kong, Macau, and Mainland China. It serves 100-plus enterprise customers in telecommunications, financial services, retail, and public sector with AI-driven network operations, cybersecurity, and cloud services.
- Company typePrivate
- Founded1991
- HeadquartersNorth Point, Hong Kong SAR China
- Headcount501–1,000
- GTM typeB2B
- OfferingServices
What Macroview Telecom does
Macroview Telecom is a Hong Kong-headquartered managed services and digital technology solutions provider, founded in 1991 and operating as a wholly-owned subsidiary of HGC Global Communications since the August 2019 acquisition. The company delivers internetworking solutions spanning data, IP telephony, video, security, and network operations to enterprise customers across Hong Kong, Macau, and Mainland China through eight offices, five managed services facilities, and 7x24 technical support centres. Its customer base exceeds 100 enterprise organisations across telecommunications, financial services, retail, and public sector verticals, with operations covering over 15,000 monitored devices.
The company's core technology differentiator is the GodEye AI Intelligence Platform, an LLMOps-driven AIOps solution built on AI agents with function-calling architecture and hybrid LLM deployment (local + cloud). GodEye provides log intelligent analysis, configuration compliance and drift control, and AI-powered monitoring, correlation, and orchestration across multi-vendor network, security, and application delivery environments, with reported production outcomes of 75% reduction in troubleshooting time and 60% decrease in mean time to resolution. Macroview also operates SOLUTION PLUS, a portfolio of value-adding software suites across cloud-enabled data centre, adaptive security, multi-cloud, digital workplace, digital customer engagement, Smart X, and digital services platform architectures, alongside a 7x24 Security Operation Centre and Regional Digital Operations Centre (R.DOC).
Revenue is generated through managed lifecycle services, professional services, and cybersecurity and multi-cloud managed services under a quote-based enterprise engagement model. Distribution combines direct enterprise field sales with account managers embedded as business owners, technology partnerships with Cisco (Gold Integrator), VMware (Master Services Competency), Fortinet (Advanced), Check Point (4 Stars), Palo Alto Networks (Diamond), NetApp (Platinum), and F5 (Platinum Unity+), and distribution partnerships with Singtel, CTM, and Blackpanda for cybersecurity across Asia. The company holds ISO/IEC 27001:2013, ISO/IEC 20000-1:2018 (the first certification in Hong Kong and China for Managed Digital Services), and ISO 9001:2015 certifications, and its 700+ professionals include 500+ certified engineers representing 70% of total headcount.
Macroview Telecom firmographics
Firmographics- Name
- Macroview Telecom
- Legal name
- Macroview Telecom Limited
- Website
- https://macroview.com
- Company type
- Private
- Founded year
- 1991
- Operating status
- Operating
- Headcount range
- 501–1,000 employees
- Short description
- Macroview Telecom is a Hong Kong-headquartered managed services and digital technology solutions provider, operating eight offices across Hong Kong, Macau, and Mainland China. It serves 100-plus enterprise customers in telecommunications, financial services, retail, and public sector with AI-driven network operations, cybersecurity, and cloud services.
- Ownership category
- akta.pro rank
Macroview Telecom industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Telecommunications (517)
- SIC
- Services-Management Services (8741), Communications Services, Nec (4899)
- akta.pro primary industry
- Digital Experience Monitoring & Management (DEX/DEM, AIOps for EUC) (BPAEAIAF)
- akta.pro secondary industries
- Site Security, Monitoring & Remote Operations (NOC/IoT) (HDAIAKAH), API Development, Integration & Microservices Modernization (BPAEAFAD)
Keywords
Where Macroview Telecom is headquartered
LocationHeadquarters
- HQ city
- North Point
- HQ country
- Hong Kong SAR China
- HQ region
- Asia
Offices6 records
Markets served
Macroview Telecom business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Infrastructure, Marketing or Sales
Revenue model
- Managed Services: Continuous life-cycle managed services including IT outsourcing management, managed engineering services, managed network operations, and 24/7 monitoring with certified engineers
- Professional Services: Advanced professional services including advisory, PPDIOO services, solution architecture, and implementation services tailored for different industries
- Multi-Cloud Services: Multi-cloud migration and management services as the first step of customer's multi-cloud journey
- Cybersecurity Services: Comprehensive cybersecurity solutions including threat management, security operations, and compliance support
Go-to-market motion3 records
Distribution channels3 records
Marketing channels6 records
Macroview Telecom product offering
Product offeringCore offering
Macroview Telecom is a managed services and digital technology solutions provider that delivers managed lifecycle services, professional services, cybersecurity, multi-cloud migration, and the proprietary GodEye AI-powered AIOps platform to enterprise customers. The company operates two service brands — Macroview Telecom Services (ISO-accredited professional and lifecycle services) and Cloud Network Services — across Hong Kong, Macau and Mainland China. Its offerings are anchored by the SOLUTION PLUS architecture and delivered through 7x24 Digital Operation Centres, Security Operation Centres and dual NOC facilities.
Product overview
Macroview Telecom operates as a managed services and digital technology solutions provider with over 30 years of experience. The company offers a portfolio of solutions organized under the Solution PLUS architecture covering cloud-enabled data centre, digital ready infrastructure, adaptive security, multi-cloud, digital workplace, customer engagement, and Smart X initiatives. Key products include the GodEye Intelligence Platform (AI-powered AIOps solution), HGC OmniCare (proactive network monitoring), HGC Macroview SOC (security operations), SD-WAN, and Managed Router Services. The company operates two service arms: Macroview Telecom Services and Cloud Network Services, both ISO-accredited for advanced professional and lifecycle services. The Solution PLUS value-adding software suites enable integrated managed service solutions across multi-vendor environments.
Differentiator
Problem solved
Functional benefit
Brands
- GodEye AI Intelligence Platform: AI-powered operations intelligence platform providing log intelligent analysis, configuration compliance and drift control, and monitoring, correlation, and orchestration for enterprise ICT environments.
- HGC OmniCare
- SOLUTION PLUS
- R.DOC (Regional Digital Operations Centre)
Products and services
- GodEye Intelligence Platform AI-powered AIOps platform that serves as an intelligence layer across multi-vendor network, security, and application environments. Provides log intelligent analysis, configuration compliance and drift control, and monitoring, correlation and orchestration capabilities for enterprise ICT operations.
- HGC OmniCare Proactive network monitoring service providing real-time visibility across WAN, LAN, Data Center and Branches with proactive alerts before users are impacted. Fully managed service with no tools to deploy or licenses to maintain.
- HGC Macroview SOC Security Operation Centre services providing 24/7 monitoring and incident response for cybersecurity protection. Industry-accredited cybersecurity experts deliver time-critical and mission-critical professional services.
- HGC Greater Bay Area SD-WAN Software-defined WAN solution for Greater Bay Area enterprises optimizing network and IT infrastructure for cloud technologies, big data, mobile services, and e-commerce platforms.
- HGC x Cisco Managed Router Service Expertly managed Cisco enterprise routers (C1121-8P and C8200L-1N-4T) providing seamless connectivity and robust security with expert configuration and proactive management.
- Managed Life-Cycle Services Continuous life-cycle managed services including IT outsourcing management, managed engineering services, managed network operations, and 24/7 monitoring with certified engineers. Anchored by Macroview's ISO/IEC 20000-1:2018 certification for Managed Digital Services.
- Professional Services Advanced professional services including advisory, PPDIOO services, solution architecture, and implementation services tailored for different industries including Telco, FSI, Retail and Public Sector.
- Multi-Cloud Migration Services Multi-cloud migration and management services as the first step of a customer's multi-cloud journey, helping discover and analyze business and operation requirements for cloud adoption.
- Regional Digital Operations Centre (R.DOC) Regional digital operations centre providing continuous assurance for digital businesses with 7x24 proactive monitoring, professional device management, and predictive analysis. ISO-accredited services delivered across the Greater Bay Area.
- Cybersecurity Services Comprehensive cybersecurity solutions including threat management, security operations, compliance support, and Critical Infrastructure (CI) Bill compliance services for Hong Kong-regulated industries.
Quantifiable outcome
- 75% reduction in troubleshooting time with GodEye AI platform
- +3 more outcomes
Companies that use Macroview Telecom
Customer profileNamed customers3 records
Segments4 records
Ideal customer profiles4 records
Macroview Telecom technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration6 records
AI capability8 records
Feature6 records
Macroview Telecom partnerships and signals
Strategic signalPartnerships
16 partnerships are on record, tiered core and flagship.
- SingtelcoreSingtel Innov8 co-led Blackpanda's Series A funding. Distribution partner for cyber emergency response services across Asia through Singtel's extensive telecommunications network.
- CTMcoreDistribution partner for cybersecurity services distribution, particularly in Macau market through CTM's telecommunications infrastructure.
- BlackpandacoreDistribution partnership for Blackpanda's cyber emergency response, preparation, and insurance services. Macroview distributes these services to businesses across Asia.
- CiscoflagshipMaster Security, Collaboration, and Networking Specializations. Gold Integrator status. Multiple advanced architecture specializations including Security, Collaboration, Data Center, and Enterprise Networks. Strategic partnership for AI operations with NVIDIA and Splunk integration.
- VMwareflagshipMaster Services Competency for Data Center Virtualization. First partner in Hong Kong to achieve this distinction. Premier Solution Provider with NSX Elite Club membership and Technical Excellence Award.
- FortinetcoreAdvanced Partner status with multiple years of Top Advanced Partner recognition. Strategic Partner of Macau. Highest Growth Partner in Southeast Asia and HK.
- Check Pointcore4 Stars Partner with FY 2024 and FY 2022 Partner of the Year (Hong Kong). Harmony Partner of the Year. Collaborative Support Provider with multiple security specializations.
- NetAppcorePlatinum Partner with Implementation Services Certified on HCI. FY 2022 Partner of the Year - Enterprise Leader. Strong partnership for storage and data management solutions.
- Palo Alto NetworkscoreDiamond Partner with FY 2023 Excellence in Network Security and FY 2022 Hong Kong NextWave Partner of the Year. Excellence in Threat Prevention recognition.
- F5 NetworkscorePlatinum Unity+ Partner with Application Security Provider status. Multiple years of Top Partner recognition and API Hackathon Champion.
- Hewlett Packard EnterprisecoreFY 2023 Strategic Partner Award recognition. Long-standing partnership for enterprise technology solutions.
- HuaweicoreIT 3 Star Certified Partner, 5 Star Data Communication and Service Partner status. FY 2022 Excellent Partner Award (HK & Macau).
- MicrosoftcoreGold Certified Partner with multiple Gold Competencies including Application Development, Application Integration, Cloud Platform, and Windows and Devices.
- SplunkcoreElite Partner with FY 2021 Partner of the Year Emerging Market recognition. Best SOC Partner and Powered Reseller status.
- ArubacoreSilver Partner with FY 2022 Aruba Hyper Growth Partner recognition. Multiple specialist certifications in Networking, Switching, and Wireless LAN.
- HGC Global CommunicationsflagshipParent company after HGC completed acquisition of Macroview in August 2019. Provides group integration and strategic direction for managed services and ICT solutions delivery.
Scale indicators8 records
Recent moves7 records
Expansion highlights6 records
Macroview Telecom competitors and assessment
Company assessmentDirect peers
- CITIC Telecom CPC: Hong Kong-headquartered managed ICT services and cloud/network provider serving Greater Bay Area enterprises. Closest direct competitor to Macroview given overlapping telco-grade managed services, cloud migration, and cybersecurity portfolio plus identical regional footprint.
- Sangfor Technologies: China-based provider of IT infrastructure, hyperconverged infrastructure, and cybersecurity with a strong Hong Kong and Macau channel. Comparable to Macroview on managed security, network infrastructure, and enterprise IT integration in the same GBA market.
- FPT Software: Vietnam-headquartered IT services and digital transformation provider with strong APAC enterprise and managed services footprint. Directly comparable in business model (managed services, system integration, cloud, AI) and in serving enterprise accounts across Asia.
Broad incumbents
- China Communications Services (CCS): State-owned telecommunications tower and ICT services arm of China Telecom, providing managed network, cloud, and digital transformation at much greater scale. Overlaps significantly with Macroview's telecom and public-sector verticals.
- NTT Data (APAC): Global IT services and systems integrator with significant Hong Kong and Greater China presence offering managed services, network integration, and cloud transformation. Addresses the same enterprise accounts with a broader geographic and capability footprint.
- Dynatrace: Publicly listed observability and AIOps platform used by large enterprises for multi-cloud, application, and infrastructure monitoring; functionally overlaps with Macroview's GodEye platform and competes for the same kind of monitoring budgets.
- Datadog: Publicly listed cloud monitoring and observability platform extending into AIOps and security; represents the global, well-funded competitor benchmark that GodEye is positioned against for cross-stack enterprise monitoring spend.
Emerging players
- ScienceLogic: US-based AIOps and multi-vendor IT infrastructure monitoring platform with auto-correlation, configuration compliance, and predictive analytics features that map closely to GodEye's log analysis, drift control, and orchestration capabilities.
- PagerDuty: Publicly listed AIOps and incident response platform with predictive anomaly detection and automated remediation; overlaps with GodEye's autonomous remediation and correlation engine, targeting the same enterprise operations and DevOps buyers.
- Moogsoft: AIOps specialist focused on event correlation, anomaly detection, and automated remediation for IT operations; directly comparable in functionality to GodEye's AI-driven log diagnosis and monitoring/correlation/orchestration capabilities.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
Macroview Telecom social profiles
Digital presenceMacroview Telecom compliance and trust
Trust signalCompliance3 records
Macroview Telecom financial estimates
Financial estimateRevenue estimate
Valuation estimate
Macroview Telecom leadership team
Management profileNumber of profiles
Profiles9 records
Macroview Telecom subsidiaries and ownership
Company hierarchySubsidiaries2 records
Macroview Telecom funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Macroview Telecom M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Macroview Telecom
What does Macroview Telecom do?
Macroview Telecom is a managed services and digital technology solutions provider that delivers managed lifecycle services, professional services, cybersecurity, multi-cloud migration, and the proprietary GodEye AI-powered AIOps platform to enterprise customers. The company operates two service brands — Macroview Telecom Services (ISO-accredited professional and lifecycle services) and Cloud Network Services — across Hong Kong, Macau and Mainland China. Its offerings are anchored by the SOLUTION PLUS architecture and delivered through 7x24 Digital Operation Centres, Security Operation Centres and dual NOC facilities.
Is Macroview Telecom a public or private company?
Macroview Telecom is a private company. It is classified as corporate owned and is currently operating.
When was Macroview Telecom founded?
Macroview Telecom was founded in 1991. It employs 501 to 1,000 people.
Where is Macroview Telecom based?
Macroview Telecom is headquartered in North Point, Hong Kong SAR China, in the Asia region.
How does Macroview Telecom make money?
Four revenue lines are on record. Managed Services are the primary driver. The others are professional Services, multi-Cloud Services and cybersecurity Services.
Who are Macroview Telecom's main competitors?
Direct peers on record are CITIC Telecom CPC, Sangfor Technologies and FPT Software. Broad incumbents are China Communications Services (CCS), NTT Data (APAC), Dynatrace and Datadog. Emerging players are ScienceLogic, PagerDuty and Moogsoft.
Does Macroview Telecom have an API?
No public API is recorded for Macroview Telecom.
What industry is Macroview Telecom in?
Macroview Telecom's product category is Managed IT Services. Its primary akta.pro industry code is BPAEAIAF, Digital Experience Monitoring & Management (DEX/DEM, AIOps for EUC), with a secondary code of HDAIAKAH, Site Security, Monitoring & Remote Operations (NOC/IoT). Its NAICS code is 518 and its SIC code is 8741.