SundogIT
SundogIT is a Northern Illinois-based managed IT service provider delivering fixed-fee TotalCARE managed IT, cybersecurity, VoIP, cloud, and Microsoft 365 services to SMBs with 15+ computer users across manufacturing, legal, healthcare, and other verticals.
- Company typePrivate
- Founded1995
- HeadquartersDekalb, United States
- Headcount11–50
- GTM typeB2B
- OfferingServices
What SundogIT does
SundogIT is a privately held managed IT service provider (MSP) founded around 1995 and headquartered in DeKalb, Illinois, with additional offices in Rockford and Naperville. The company delivers a full suite of IT services to small and medium-sized businesses (SMBs) in Northern Illinois — primarily organizations with at least 15 computer users — including managed IT support, IT consulting, data recovery, cybersecurity, cloud computing, Microsoft 365 administration, and business phone systems. SundogIT operates two named product offerings: TotalCARE, a fixed-fee managed IT subscription service providing proactive monitoring, maintenance, help desk support, and consistent technician assignment; and SundogVOICE, a proprietary VoIP phone system with voicemail-to-email, inter-office call routing, and mobile app access.
The company's revenue model combines recurring subscription revenue from TotalCARE with one-time hardware/software sales and project-based professional services billed against Statements of Work. Pricing is quote-based; contracts typically run one year with automatic renewal and liquidated damages on early termination. SundogIT targets seven named verticals (manufacturing, legal, healthcare, nonprofit, government, accounting, and architecture) with a consultative direct-sales motion built around an initial 15-minute discovery session and supported by a referral program, monthly webinars, free eBooks, YouTube tech-tip videos, and active social channels. The company self-reports a 98% customer satisfaction rate, is a multi-time Inc. 5000 honoree, and operates under the legal entity SundogIT, LLC, governed under South Carolina law despite Illinois operations.
SundogIT firmographics
Firmographics- Name
- SundogIT
- Legal name
- SundogIT, LLC
- Website
- https://sundogit.com
- Company type
- Private
- Founded year
- 1995
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- SundogIT is a Northern Illinois-based managed IT service provider delivering fixed-fee TotalCARE managed IT, cybersecurity, VoIP, cloud, and Microsoft 365 services to SMBs with 15+ computer users across manufacturing, legal, healthcare, and other verticals.
- Ownership category
- akta.pro rank
SundogIT industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Facilities Support Services (56121)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Services-Facilities Support Management Services (8744)
- akta.pro primary industry
- Onsite/Field IT Support Services (BPAEABAC)
- akta.pro secondary industry
- IT Service Desk & End-User Support (L1/L2) (BPAAACAA)
Keywords
Where SundogIT is headquartered
LocationHeadquarters
- HQ city
- Dekalb
- HQ country
- United States
- HQ region
- North America
Offices3 records
Markets served
SundogIT business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- Managed IT Services (TotalCARE): Fixed-fee monthly subscription for comprehensive managed IT services including proactive maintenance, monitoring, help desk support, and technology management. Recurring monthly billing with consistent technician assignment.
- Product Sales: Sale of hardware, software, and Microsoft Online Services subscriptions. Products include computer hardware, related devices, accessories, and third-party software licenses.
- Professional Services and Consulting: IT consulting, implementation services, and project-based work including network design, cloud migration, and cybersecurity implementation. Billed via Statement of Work with time-and-expense components.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | TotalCARE Fixed-Fee Managed IT |
| One time/ perpetual license | Monthly | Product Sales and Software Licenses |
| Usage-based | Pay-as-you-go | Time and Materials |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels9 records
SundogIT product offering
Product offeringCore offering
SundogIT provides managed IT services to small and medium-sized businesses in Northern Illinois, anchored by the TotalCARE fixed-fee service plan covering proactive monitoring, maintenance, and help desk support. Complementary offerings include IT consulting, cybersecurity, data backup and recovery, cloud computing, Microsoft 365 deployment and administration, and the SundogVOICE business VoIP phone system.
Product overview
SundogIT is a Managed Service Provider (MSP) based in Illinois serving the DeKalb, Rockford, and Naperville areas. The company offers a comprehensive suite of IT services including Managed IT Services, IT Support, IT Consulting, Data Recovery, Cybersecurity, Business Phone Systems, Cloud Computing, and Microsoft 365. Their flagship service model is TotalCARE, a fixed-fee managed IT plan. The company also offers SundogVOICE, a proprietary VoIP phone system. Services are delivered with a focus on proactive IT management and are available to organizations with at least 15 computer users across their service areas.
Differentiator
Problem solved
Functional benefit
Brands
- SundogVOICE: VoIP business phone system offered by Sundog providing cloud-based phone solutions with features including voicemail conversion to email, call transfer between offices, and call routing.
Products and services
- Managed IT Services Core managed IT service providing proactive monitoring, maintenance, and support for client IT infrastructure including networks, servers, workstations, and endpoints, designed for SMBs with at least 15 computer users in Northern Illinois.
- IT Support Technical support services for troubleshooting hardware, software, and network issues, available Monday through Friday 7:00 AM to 5:00 PM with emergency phone support.
- IT Consulting Strategic IT consulting service helping businesses evaluate technology needs and develop technology roadmaps, typically starting with a 15-minute discovery session.
- Data Recovery Data backup and recovery service to protect business data and restore operations after data loss incidents.
- Cybersecurity Cybersecurity service including security assessments, threat monitoring, and protection against cyberattacks and data breaches for SMB clients.
- Business Phone Systems (VoIP) VoIP-based business phone system providing voice communications with features like call routing, voicemail-to-email, and inter-office call transfers for SMB and multi-location customers.
- Cloud Computing Cloud computing service to help businesses migrate to and manage cloud infrastructure and services as part of managed IT engagements.
- Microsoft 365 Managed Microsoft 365 service including deployment, administration, and support for Microsoft productivity applications including Teams, Outlook, Excel, Word, OneNote, and Planner.
- SundogVOICE Sundog's proprietary VoIP business phone system offering customizable phone solutions with features including voicemail-to-email conversion, inter-office call routing, and mobile app access.
- TotalCARE A fixed-fee managed IT service plan providing comprehensive IT support, proactive monitoring, and maintenance with predictable monthly costs and consistent technician assignment.
Quantifiable outcome
- 98% customer satisfaction rate
- +2 more outcomes
Companies that use SundogIT
Customer profileNamed customers11 records
Segments8 records
Ideal customer profiles5 records
SundogIT technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature2 records
SundogIT partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- MSP Consortium (PTG, DART Tech, Infinity, Integrated Axis, MetroCSG, KME, Rader, Trace Advisors)minorConsortium of independent MSPs (PTG, Sundog, DART Tech, Infinity, Integrated Axis, MetroCSG, KME, Rader, Trace Advisors) collaborating on the 'Cross-Country Cybersecurity' panel discussion to share knowledge on IT industry trends and threats. A marketing/partnership initiative rather than a product integration partnership.
Scale indicators5 records
Recent moves1 record
Expansion highlights4 records
SundogIT competitors and assessment
Company assessmentDirect peers
- NetGain Technologies: NetGain is a regional managed IT and cybersecurity provider serving SMBs in the Midwest/South. Comparable in size, regional concentration, and emphasis on cybersecurity-led managed services.
- Ntiva: Ntiva is a full-service MSP offering managed IT, cybersecurity, cloud, and VoIP to SMB and mid-market clients. Directly comparable in service mix (managed services, cybersecurity, cloud, Microsoft 365) and SMB target customer.
- VC3: VC3 is a managed IT and cybersecurity provider serving municipalities and SMBs across the Southeastern U.S. Comparable in size, vertical focus on regulated and small-business clients, and a similar fixed-fee managed services model.
- Dataprise: Dataprise is a national MSP providing managed IT, cybersecurity, and cloud services to SMB and mid-market customers. Comparable in recurring managed services model, vertical breadth, and Microsoft-centric stack.
- NexusTek: NexusTek is a managed IT and cloud services provider focused on SMB and mid-market customers with a strong Microsoft/Azure and cybersecurity practice. Directly comparable service portfolio and target segment.
- FlexManage: FlexManage is a managed IT services firm offering co-managed and fully managed IT, cybersecurity, and cloud services to SMBs. Comparable in SMB target, Microsoft-centric stack, and managed services model.
- Kelser Company: Kelser is a regional MSP in the Northeast U.S. offering managed IT, cybersecurity, and cloud services to SMB and mid-market clients. Comparable in scale, fixed-fee model, and vertical focus.
Broad incumbents
- ConvergeOne (C1): C1 is a large, national IT services and communications provider with managed services, cloud, and collaboration offerings. Comparable in VoIP and managed services capabilities but operates at significantly larger scale and broader portfolio.
- Computacenter: Computacenter is a large European-headquartered IT services provider with U.S. managed services capabilities. Comparable as a broad incumbent in managed IT, but targets larger enterprise clients than Sundog.
Others
- Microsoft (as ecosystem reference): Microsoft is the underlying technology vendor whose Microsoft 365, Azure, and Teams platforms form the technical foundation of Sundog's offering. Relevant as the ecosystem anchor that shapes Sundog's service economics and competitive positioning.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
SundogIT social profiles
Digital presenceSundogIT financial estimates
Financial estimateRevenue estimate
Valuation estimate
SundogIT leadership team
Management profileNumber of profiles
Profiles4 records
SundogIT funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
SundogIT M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about SundogIT
What does SundogIT do?
SundogIT provides managed IT services to small and medium-sized businesses in Northern Illinois, anchored by the TotalCARE fixed-fee service plan covering proactive monitoring, maintenance, and help desk support. Complementary offerings include IT consulting, cybersecurity, data backup and recovery, cloud computing, Microsoft 365 deployment and administration, and the SundogVOICE business VoIP phone system.
Is SundogIT a public or private company?
SundogIT is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was SundogIT founded?
SundogIT was founded in 1995. It employs 11 to 50 people.
Where is SundogIT based?
SundogIT is headquartered in Dekalb, United States, in the North America region.
How does SundogIT make money?
Three revenue lines are on record. Managed IT Services (TotalCARE) is the primary driver. The others are product Sales and professional Services and Consulting.
Who are SundogIT's main competitors?
Direct peers on record are NetGain Technologies, Ntiva, VC3, Dataprise, NexusTek, FlexManage and Kelser Company. Broad incumbents are ConvergeOne (C1) and Computacenter. Microsoft (as ecosystem reference) is listed as an others.
Does SundogIT have an API?
No public API is recorded for SundogIT.
What industry is SundogIT in?
SundogIT's product category is Managed IT Services. Its primary akta.pro industry code is BPAEABAC, Onsite/Field IT Support Services, with a secondary code of BPAAACAA, IT Service Desk & End-User Support (L1/L2). Its NAICS code is 518 and its SIC code is 7370.