What dirbos does

Dirbos, Inc. is a privately held, US-based managed IT services provider headquartered in Laguna Hills, California, founded in 2018 and operating with a headcount of 11–50 employees. The company positions itself as a full-service IT back office partner — effectively an outsourced IT department — targeting fashion, lifestyle, and retail-adjacent brands. Its service catalog spans Full Service IT Department staffing, 24/7 Helpdesk and Application Support, Infrastructure Management, ERP Applications Management, POS and eCommerce, Managed Hosting, Disaster Recovery, IBM iSeries Application Development and Support, and Design/Marketing Services. Public case studies include ERP separation work for HUF Worldwide following the TSI Holdings acquisition, Shopify migration for Pelagic, and digital asset management for Dakine across 3,500+ seasonal items.

The technical surface includes two proprietary client-facing tools: Dirbos Managed Services (DMS), a client portal surfacing ticket and project status, and Dirbos Endpoint Manager (DEM), which delivers executive summary reports on workstation and server status with lifecycle recommendations. Beyond these branded tools, the offering is fundamentally services-led — engineering, integration, and operational support delivered against client ERP/POS/eCommerce environments rather than a packaged software product. The company carries no disclosed patents, certifications, or compliance attestations.

Commercially, Dirbos operates a sales-led GTM with no public pricing (quote-based engagements), combines recurring managed service revenue with project-based professional services, and launched a channel partner program with Sandler Partners in February 2023 to extend reach. Revenue, funding history, and ownership details are not disclosed. The customer base spans at least 25 named brand logos across fashion/apparel, fitness, food/beverage, jewelry, real estate, and HR verticals, including HUF Worldwide, Dakine, Rip Curl, Brixton, Cleveland Golf, and Porcelanosa. Sole disclosed executive is Jon Heindel, serving as CEO, CIO, and CTO.

Name

dirbos

Legal name

Dirbos, Inc.

Website

https://dirbos.com

Company type

Private

Founded year

2018

Operating status

Operating

Headcount range

11–50 employees

Short description

Dirbos is a US-based, privately held managed IT services provider offering outsourced IT back office solutions — including ERP, POS, eCommerce, hosting, and helpdesk support — primarily to fashion, lifestyle, and retail brands. It supplements direct sales with a channel partner program.

Ownership category

akta.pro rank

Product category

IT Managed Services

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Management Services (8741)

akta.pro primary industry

HRIS/HCM Managed Services & Support (BPAEAGAF)

Keywords

• Managed IT services
• IT back office solutions
• ERP application management
• Helpdesk support services
• ECommerce hosting

Headquarters

HQ city

Laguna Hills

HQ country

United States

HQ region

North America

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Infrastructure, Marketing or Sales

Revenue model

1. Managed IT Services: Recurring managed services revenue through DMS and DEM platforms, providing ongoing IT infrastructure management, monitoring, and support to clients.
2. Professional Services: One-time and project-based services including IT implementation, ERP applications management, POS & eCommerce solutions, hosting, disaster recovery, IBM iSeries development, and design/marketing services.

Go-to-market motion2 records

Distribution channels2 records

Marketing channels1 record

Core offering

Dirbos is a full-service IT back office solutions partner that delivers managed IT services and professional services to business clients. Its offering spans Full Service IT Department staffing, 24/7 Helpdesk and Application Support, Infrastructure Management, ERP Applications Management, POS and eCommerce back office solutions, Hosting Management, Disaster Recovery, IBM iSeries Application Development and Support, and Design and Marketing Services. The company anchors its managed services with two proprietary platforms, Dirbos Managed Services (DMS) and Dirbos Endpoint Manager (DEM), to provide clients with visibility into ticket, project, and endpoint status.

Product overview

Dirbos is an IT Back Office Solutions company offering a portfolio of managed services and professional IT services. Their core managed service products include Dirbos Managed Services (DMS), which provides a client portal for ticket and project status visibility, and Dirbos Endpoint Manager (DEM), which delivers executive summary reports on workstation and server status. Complementing these are comprehensive IT services spanning Full Service IT Department staffing, 24/7 Helpdesk and Applications Support, Infrastructure Management, ERP Applications Management, POS and eCommerce, Hosting Management, Disaster Recovery, IBM iSeries Application Development and Support, and Design and Marketing Services. The company positions itself as an extension of clients' in-house teams rather than a traditional technology vendor.

Differentiator

Problem solved

Functional benefit

Brands

• Dirbos Managed Services (DMS): Client portal providing snapshot of tickets and project status
• Dirbos Endpoint Manager (DEM)

Products and services

• Dirbos Managed Services (DMS) Managed services offering providing clients with a client portal that gives access to a snapshot of tickets and project status.
• Dirbos Endpoint Manager (DEM) Endpoint management service delivering executive summary reports informing clients of workstation and server status with recommended lifecycle management.
• Full Service IT Department Comprehensive IT staffing and management services including Staff Augmentation, Strategic Advisory, Infrastructure Management, Applications Management, Security Engineering, Network Engineering, Database Administration, IT Project Management, IT Helpdesk, IT Governance, Vendor Management, Assessment and Remediation, and Implementation Services.
• 24/7 Helpdesk and Applications Support US-based on-site and remote IT support services covering hardware and software management, end-user administration, secure remote access, unified communications, and support across diverse operating systems and applications.
• Infrastructure Management 24/7 infrastructure management services for client environments.
• ERP Applications Management Enterprise resource planning services including RFP, gap analysis, vendor selection, implementation, upgrades, platform migration, report writing, data conversions, application management and support, EDI specialist services, application development, business intelligence and analysis, integrations with third-party solutions, process audit, and functional reviews.
• POS and eCommerce Point of sale and eCommerce back office solutions for retail clients.
• Hosting Management Managed hosting services including public, private, and hybrid managed hosting with 24/7 management and maintenance, and managed secondary cloud environments.
• Disaster Recovery Disaster recovery services including planning, design, testing, fail-over solutions to cloud service providers, backup management, archival, and recovery.
• IBM iSeries Application Development and Support iSeries application development, support, and enhancements for existing applications.
• Design and Marketing Services Creative and marketing services including branding, identity and logo design, marketing and creative strategy, copywriting, website design and development, SEO and SEM, social media, HTML emails, brochures, sales and data sheets, whitepapers, print advertisements, direct mail, trade show graphics, environmental graphics, photography, illustration, and video production and editing.

Named customers25 records

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

One partnership is on record.

• Sandler PartnerscoreChannel Partner/ Reseller/ Distributor · 22 February 2023In February 2023, Dirbos launched a new partner program with Sandler Partners. The program is designed to offer new opportunities for partners to expand their sales channels and increase revenue streams by offering managed IT services to their customers. This partnership enables Dirbos to reach new customer segments through the partner's existing sales relationships.

Scale indicators1 record

Recent moves4 records

Expansion highlights4 records

Direct peers

• Dataprise: Dataprise is a US managed IT services provider offering managed infrastructure, helpdesk, cybersecurity and cloud services to mid-market and enterprise customers — closely matching Dirbos' core managed-IT, helpdesk, infrastructure and ERP-adjacent support offering to similar mid-market client profiles.
• Ntiva: Ntiva delivers managed IT services, cloud hosting, cybersecurity and IT consulting to small and mid-market businesses across the US, with a comparable service portfolio to Dirbos including helpdesk, infrastructure management and ERP-tier application support.
• Logically: Logically provides managed IT and cybersecurity services to mid-market and enterprise clients, overlapping directly with Dirbos' managed helpdesk, infrastructure and IT-department-outsourcing positioning while operating at greater scale.
• All Covered: All Covered, the small/mid-market division of ConvergeOne, offers managed IT services, helpdesk and infrastructure support to SMBs — directly comparable to Dirbos' full-service IT department, 24/7 helpdesk and infrastructure management offerings.
• Aptos: Aptos is a retail technology provider specializing in POS, eCommerce, CRM and ERP for apparel, footwear and specialty retail — overlapping directly with Dirbos' POS & eCommerce and ERP Applications Management practice serving the same fashion/apparel customer base.

Broad incumbents

• Kyndryl: Kyndryl is a large global managed infrastructure services provider covering hybrid cloud, mainframe (including IBM iSeries) support, ERP-tier application management and disaster recovery — overlapping with the IBM iSeries, hosting, ERP and DR pillars of Dirbos' practice at much greater scale.
• Rackspace Technology: Rackspace Technology delivers managed cloud, hosting, infrastructure and application services across multiple industries, with overlap to Dirbos' hosting management, infrastructure management and 24/7 helpdesk offerings.
• ConvergeOne: ConvergeOne is an enterprise IT solutions and managed services provider offering hybrid cloud, infrastructure, collaboration and managed services — comparable in scope to Dirbos' full-service IT and infrastructure management portfolio but at materially larger enterprise scale.
• SHI International: SHI International is a large IT solutions and services provider offering managed services, cloud, infrastructure, software licensing and lifecycle management — covering several of Dirbos' service lines including endpoint management, hosting and IT infrastructure support.
• Insight Enterprises: Insight Enterprises provides hardware, software, cloud and managed services to mid-market and enterprise clients, with adjacent managed-IT, hosting and lifecycle management capabilities that overlap with Dirbos' endpoint management and full-service IT offerings.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights7 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about dirbos