Woodstock Media Group

What Woodstock Media Group does

Woodstock Media Group (legal entity On-Hold Concepts, Inc.) is a privately held, family-owned audio and visual media services company founded in 1987 by Chuck Woodstock in Lakewood, Washington. The company specializes in custom on-hold messaging and music for business telephone systems, voice prompts and IVR greetings, licensed overhead music for physical venues, and digital video signage. Core operations revolve around three broadcast-quality in-house recording studios and a roster of professional voice talent with broadcasting industry backgrounds. Technical infrastructure includes the proprietary USBi digital player, a hardware device that uses encrypted USB flash drives to deliver and auto-update on-hold audio programs at customer sites, with VoIP-compatible remote update capability for supported systems.

The business operates on a recurring subscription model for on-hold programs, on-site music, and digital signage, supplemented by professional services revenue from one-time voice prompt and IVR recording projects. Pricing is quote-based and not publicly disclosed, with annual billing cadence. Go-to-market is direct sales-led through a U.S.-wide sales representative network, an 800-number, and website contact forms, with partnerships that include In-Tune Music, Soundtrack Your Brand, and SiriusXM for Business for music licensing and VoIP phone system vendors for integration referrals. Customer segments span small and medium local businesses (auto repair shops, dental offices), hospitality (hotels), banking and credit unions, healthcare and senior living facilities, and retail environments.

The company rebranded from On-Hold Concepts to Woodstock Media Group in 2014 to reflect its broadened service portfolio, and in 2016 relocated to a custom-built facility with expanded studio capacity. It serves clients nationwide across the United States, holds a 4.9/5.0 Google rating from 54 reviews, and maintains multiple customer relationships exceeding two decades, indicating strong retention in a niche recurring services market.

Name

Woodstock Media Group

Legal name

On-Hold Concepts, Inc.

Website

https://woodstockmediagroup.com

Company type

Private

Founded year

1987

Operating status

Operating

Headcount range

11–50 employees

Short description

Woodstock Media Group is a family-owned U.S. audio and visual media services company that produces custom on-hold messaging, IVR voice prompts, licensed overhead music, and digital signage for SMB and enterprise customers across banking, hospitality, healthcare, automotive, and retail.

Ownership category

akta.pro rank

Product category

On-Hold Marketing and Audio Media Services

NAICS

Independent Artists, Writers, and Performers (71151), Indoor and Outdoor Display Advertising (541850)

SIC

Services-Advertising (7310), Services-Motion Picture & Video Tape Production (7812)

akta.pro primary industry

Production Management & Studio Support Services (Studio Managers, Techs) (MPAIAHAO)

Keywords

• On-hold marketing
• Voice prompt recording
• Telephone hold messaging
• Overhead music services
• Digital video signage

Headquarters

HQ city

Lakewood

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. On-Hold Messaging Services: Recurring subscription-style services for custom on-hold messaging programs. Includes script writing, voice talent, production, and ongoing program management with regular updates.
2. On-Site Music Services: Licensed commercial-free music services for businesses. Partnerships with providers like In-Tune Music, Soundtrack, and Sirius XM for Business to deliver overhead music solutions.
3. Voice Prompts and IVR Recordings: Professional voice recording services for telephone system prompts, auto attendants, IVR menus, voicemail greetings, and after-hours messages. One-time or recurring professional services.
4. Digital Video Signage: Digital signage solutions including menu boards, retail displays, lobby screens, and travel boards. Includes content management and scheduling capabilities.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels4 records

Core offering

Woodstock Media Group produces custom on-hold marketing messages and music for business telephone systems, professional voice prompts and IVR/auto-attendant greetings, and on-site media for in-venue environments including licensed commercial-free overhead music, on-site audio messaging, and digital video signage. The company handles the full workflow—script research and writing, voice talent casting, production in its broadcast-quality studios, playback equipment provisioning, and ongoing program management—for clients across the United States.

Product overview

Woodstock Media Group (also doing business as On-Hold Concepts, founded 1987) offers a unified suite of audio and visual media services for businesses. The portfolio centers on three core service areas: On-Hold Solutions (custom on-hold marketing messaging and music for telephone systems), Voice Prompts & Greetings (IVR menus, auto-attendants, voicemail greetings, and phone system prompts), and On-Site Solutions (overhead commercial-free music via third-party licensing providers In-Tune Music, Soundtrack, and Sirius XM for Business; on-site messaging; and digital video signage). The company also maintains a professional voice talent roster and provides VoIP/PBX transition support. The offering functions as an integrated managed service rather than a modular software platform—Woodstock handles research, scripting, production, equipment provisioning, and ongoing management for all products.

Differentiator

Problem solved

Functional benefit

Products and services

• On-Hold Marketing / On-Hold Solutions Custom on-hold messaging and music for business telephone systems, turning caller wait time into branded marketing opportunities. Includes script research, writing, professional voice talent, production, and ongoing program management for businesses of all sizes.
• Voice Prompts & Greetings Professional telephone voice prompts and auto-attendant greetings, including IVR menus, voicemail greetings, after-hours messages, and directory assistance recordings. Available in any language with male, female, youthful, or mature voice tones for businesses seeking a professional caller experience.
• On-Site Solutions Comprehensive in-venue media services including fully licensed commercial-free overhead music (via partnerships with In-Tune Music, Soundtrack, and Sirius XM for Business), on-site audio messaging, and digital video signage for retail, hospitality, healthcare, transportation, corporate, and education environments.
• Voice Talent / Voice Artists Roster A roster of professional voice artists with experience in radio, television, movies, and video games, providing male, female, youthful, and mature voice options across multiple languages for on-hold marketing, phone system prompts, and custom voiceover projects.

Quantifiable outcome

• Reduced caller hang-ups through professional on-hold programming
• +2 more outcomes

Named customers6 records

Segments5 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Four partnerships are on record, tiered core.

• In-Tune MusiccoreTechnology or IntegrationMusic service provider offering fully licensed, commercial-free overhead music for businesses. Provides curated music content tailored to business environments.
• Soundtrack Your BrandcoreTechnology or IntegrationMusic streaming service for businesses providing commercial-free background music. Helps businesses navigate licensing laws and royalty fees.
• SiriusXM for BusinesscoreTechnology or IntegrationSiriusXM's business-focused music service providing commercial-free music for commercial environments. Available for waiting rooms and business spaces.
• VoIP Phone System ProviderscoreTechnology or IntegrationPartnerships with VoIP phone system providers to ensure seamless on-hold messaging integration. Company has developed relationships with providers offering feature-rich on-hold capabilities and can guide customers in platform selection.

Scale indicators4 records

Recent moves9 records

Expansion highlights4 records

Direct peers

• Easy On Hold: Direct competitor in custom on-hold messaging production for telephone systems, offering script writing, voice talent, music, and hardware players to SMB and enterprise customers. Comparable product portfolio, delivery model, and target verticals (automotive, healthcare, hospitality, financial services).
• OnHold.com: Direct competitor specializing in on-hold messaging and telephone audio marketing with similar script, voice talent, music licensing, and hardware player offerings. Comparable focus on SMB customers with cross-vertical reach.
• PhoneImage Audio Marketing: Direct competitor in on-hold audio messaging and telephone marketing, offering custom messaging programs, voice talent, and music for business phone systems. Closely aligned product offering and B2B GTM motion.
• Captivate Audio: Specialist in on-hold messaging and audio branding for businesses, offering custom voice, music, and messaging programs for telephone systems. Comparable niche focus and small-business customer base.

Broad incumbents

• Mood Media: Global leader in in-store music, digital signage, and customer experience solutions for retail, hospitality, and other commercial environments. Operates broadly in the same in-venue audio/visual media space with much larger scale and broader portfolio than Woodstock.
• PlayNetwork: Provider of in-store music, video, and brand experience solutions for retail, hospitality, and fitness operators. Overlaps with Woodstock's overhead music and digital signage offerings as part of a much larger, broader-scope business.
• Soundtrack: Commercial music streaming platform for businesses (formerly Soundtrack Your Brand), offering fully licensed background music for restaurants, retail, and hospitality. Overlaps with Woodstock's overhead music offering but as a scaled SaaS platform rather than a managed service.
• Cloud Cover Music: Commercial background music streaming service for businesses, providing licensed music for retail, hospitality, and other customer-facing environments. Competes in the overhead music category that Woodstock resells via its provider partnerships.

Others

• Voices.com: Global online marketplace for voice-over talent, connecting businesses with professional voice actors for IVR prompts, on-hold messaging, commercials, and other audio projects. Adjacent ecosystem participant that competes with Woodstock's in-house voice talent roster for the IVR/prompts business.
• Voice123: Online voice-over marketplace connecting businesses with professional voice talent for IVR, on-hold messaging, commercials, and other audio projects. Adjacent to Woodstock's voice talent roster and could be used by customers as an alternative for voice prompt projects.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks7 records

Key highlights7 records

Customer concentration

• Xx.com/WoodstockMediaG

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Woodstock Media Group