Air Experts Heating and Cooling

What Air Experts Heating and Cooling does

Air Experts Heating and Cooling is a privately held residential HVAC and plumbing service company founded in 1986 and headquartered in Raleigh, North Carolina. The company serves homeowners across the Triangle region of North Carolina — including Raleigh, Durham, Cary, Chapel Hill, Apex, Garner, Wake Forest, Holly Springs, Morrisville, and approximately 14 additional communities spanning Wake, Orange, Johnston, Durham, Chatham, and Franklin counties — operating from two Raleigh offices with a workforce of 51-100 employees. Service delivery is direct-to-consumer and covers repair, installation, maintenance, and replacement of furnaces, heat pumps, central air conditioning, ductless mini-splits, water heaters (tank, tankless, hybrid), water treatment and filtration systems, gas lines, sump pumps, and indoor air quality equipment (UV lights, HEPA filtration, humidifiers, dehumidifiers, duct sealing). The company provides 24/7 emergency service with same-day response and a "Super Seven Guarantees" risk-reversal package.

The business operates five revenue streams: (1) HVAC professional services, (2) plumbing professional services, (3) Comfort Club recurring maintenance memberships at $7.50-$13.50/month, (4) EASE Comfort managed-services subscriptions at $48-$129/month covering installation, repair, and seasonal maintenance, and (5) equipment sales supported by promotional discounts up to $2,500 on HVAC trade-ins. The core technology stack is conventional — ServiceTitan powers field service management and the customer portal, while financing is delivered through partnerships with Service Finance Company, LLC and Credit Bureau Connection — with no proprietary AI/ML, no patents, and no proprietary platform. Distribution combines phone-based intake, online scheduling, self-service instant-quote tools, and email marketing, with NATE-certified technicians executing the field work.

The customer base is overwhelmingly distributed residential homeowners, with property management companies as a secondary segment. Go-to-market emphasizes local SEO, customer reviews, promotional offers, and brand-building around 35+ years of regional presence. Recognition includes the 2025 Gold Winner in Raleigh's Best (Raleigh Business Journal) and the 2025 Nextdoor Favorite designation. There are no disclosed funding rounds, no institutional investors, no M&A activity, no parent company, and no public financial filings — consistent with a founder- or family-owned, independently operated local service business.

Name

Air Experts Heating and Cooling

Legal name

Air Experts Heating & Cooling

Website

https://yourairexperts.com

Company type

Private

Founded year

1986

Operating status

Operating

Headcount range

51–100 employees

Short description

Air Experts Heating and Cooling is a privately held residential HVAC and plumbing service company founded in 1986, serving homeowners across North Carolina's Triangle region with repair, installation, maintenance, subscription-based home comfort programs, and 24/7 emergency service.

Ownership category

akta.pro rank

Product category

Residential HVAC & Plumbing Services

NAICS

Plumbing, Heating, and Air-Conditioning Contractors (23822)

akta.pro primary industry

Air Conditioner (AC) Repair & Maintenance (HSAOAHAF)

akta.pro secondary industries

Residential HVAC System Installation (Furnace/AC/Heat Pump) (HSAOAGAA), Heat Pump Repair & Maintenance (HSAOAHAD)

Keywords

• Residential HVAC services
• Heating and cooling repair
• Plumbing services
• Indoor air quality solutions
• HVAC maintenance programs

Headquarters

HQ city

Raleigh

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Supply Chain, Technology or R&D, Infrastructure

Revenue model

1. HVAC Services: Revenue from heating and cooling services including repair, installation, maintenance, and replacement of furnaces, heat pumps, air conditioners, and ductless mini-splits. Services provided to residential customers throughout the Triangle region.
2. Plumbing Services: Revenue from plumbing repair, installation, and maintenance including water heaters (tank and tankless), water treatment, filtration, leak detection, gas lines, and drain cleaning.
3. Maintenance Programs: Recurring revenue from Comfort Club membership programs (HVAC Comfort Club starting at $13.50/month, Plumbing Comfort Club starting at $7.50/month) offering two annual precision cleaning visits, discounted service calls, and 15% repair discounts.
4. EASE Comfort Program Financing: Monthly payment program covering new system installation, maintenance, and repairs through financing partnerships with Service Finance Company and Credit Bureau Connection.
5. Equipment Sales: Revenue from sales of HVAC systems, water heaters, air quality products, and water treatment systems with promotional pricing and trade-in discounts up to $2,500.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

Air Experts Heating and Cooling provides residential HVAC, plumbing, and indoor air quality services in the Triangle region of North Carolina. Offerings span repair, installation, replacement, and maintenance of furnaces, heat pumps, central AC, ductless mini-splits, water heaters (tank, tankless, hybrid), water treatment/filtration, drain cleaning, and gas lines. Recurring relationships are structured through Comfort Club maintenance memberships and the EASE Comfort financing program covering installation, repairs, and seasonal maintenance for predictable monthly payments.

Product overview

Air Experts Heating and Cooling is a residential service company offering integrated home comfort solutions across HVAC (heating and cooling), plumbing, and indoor air quality. The core offerings include furnaces, heat pumps, ductless mini-splits, central AC systems, and comprehensive plumbing services including water heaters (tank, tankless, hybrid, electric, gas), water treatment/filtration, and drain cleaning. These are supported by add-on programs including the Comfort Club maintenance membership and EASE Comfort financing program. The company has served the Triangle region (Raleigh, Durham, Chapel Hill) since 1986, providing installation, repair, maintenance, and replacement services backed by the Super Seven Guarantee program.

Differentiator

Problem solved

Functional benefit

Brands

• Super Seven Guarantee: A guarantee program offering seven distinct promises to customers including comfort guarantee, no-frustration guarantee, low price guarantee, 30% utility savings guarantee, protection guarantee, installation date guarantee, and timeliness guarantee.
• Comfort Club
• EASE Comfort Program

Products and services

• Heating Services Comprehensive heating services including repair, installation, replacement, and maintenance for furnaces and heat pumps serving residential customers in the Triangle region of North Carolina.
• Air Conditioning Services Full-service air conditioning solutions including AC repair, installation, replacement, and maintenance for central AC systems, ductless mini-splits, and heat pumps serving Triangle-region homeowners.
• Plumbing Services Complete plumbing services including installation, repair, replacement, and maintenance for water heaters, gas lines, water treatment systems, leak detection, and drain cleaning for residential customers.
• Indoor Air Quality Services Indoor air quality solutions including UV light air cleaners, HEPA filtration systems, air purifiers, humidifiers, dehumidifiers, attic tents, duct sealing, and ventilation systems for residential customers.
• Comfort Club Maintenance Program Annual maintenance membership program offering two precision cleaning visits per year, discounted service call fees, 15% discount on repairs, and priority scheduling for HVAC and plumbing systems, with HVAC Comfort Club starting at $13.50/month and Plumbing Comfort Club starting at $7.50/month.
• EASE Comfort Program Financing and maintenance program providing new high-efficiency HVAC or plumbing system installation with no money down, covered repairs, seasonal maintenance, and predictable monthly payments (HVAC starting at $129/month, water heater starting at $48/month, water treatment starting at $26/month).
• Financing Options Customer financing for HVAC, plumbing, and water treatment projects through Service Finance Company and Credit Bureau Connection with 12-month special financing upon approved credit and no prepayment penalties.

Named customers8 records

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

Scale indicators3 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Cool Today: Regional residential HVAC, plumbing, and electrical service provider in the Southeast operating a multi-location, multi-trade model very similar to Air Experts' integrated HVAC + plumbing offering with maintenance memberships.
• Goettl Air Conditioning & Plumbing: Residential HVAC and plumbing service company serving the Southwest and Sun Belt, also PE-backed and pursuing geographic expansion of a multi-trade home services platform — closely comparable operating model and customer base.
• One Hour Heating & Air Conditioning: National franchise network of residential HVAC service and replacement companies with strong brand standards, technician certification programs, and financing offerings — comparable franchise-style residential HVAC service model.
• Benjamin Franklin Plumbing: National residential plumbing franchise offering installation, repair, and maintenance with strong on-time guarantees and financing — directly comparable to Air Experts' residential plumbing service line and customer promise model.
• Apex Service Partners: PE-backed roll-up acquiring residential HVAC, plumbing, and electrical service businesses across the U.S. Direct comparable to Air Experts in service mix (HVAC + plumbing), recurring maintenance programs, and roll-up consolidation thesis.

Broad incumbents

• Carrier: Global HVAC equipment manufacturer whose products (furnaces, heat pumps, AC) Air Experts sells and installs. Comparable via the equipment line but operates upstream in manufacturing rather than as a service provider.
• Trane Technologies: Major HVAC equipment manufacturer whose systems Air Experts installs and services. Comparable in product category and channel relationship with residential HVAC contractors but at dramatically larger scale and upstream focus.
• Roto-Rooter: Largest North American residential plumbing and drain service brand with national coverage. Overlaps with Air Experts' plumbing service line and 24/7 emergency positioning but at significantly larger scale and broader geography.
• Neighborly: Multi-brand home services franchisor and roll-up (plumbing, HVAC, electrical, cleaning, etc.). Comparable as a parent/aggregator of residential trade-service brands and as a likely strategic acquirer of companies like Air Experts.

Others

• ServiceTitan: Field service management software platform that Air Experts already uses to power its customer portal. Comparable as the enabling software layer for residential trades and adjacent ecosystem participant rather than a direct competitor.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/profile.php

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Air Experts Heating and Cooling